CONFIDENTIAL & PROPRIETARY Creators Livestream & Short Video Playbook ‹#› 1. What is TikTok Shop? 2. Part I: E-commerce livestream guide •Before LIVE •During LIVE Agenda •After LIVE 3. Part II: E-commerce Short video production guide •Brainstorming •Scripting •Shooting & Editing •Posting | ‹#› CONFIDENTIAL & PROPRIETARY Powered by TikTok’s unique content and discovery system, our videos and livestreams make shopping CONFIDENTIAL & PROPRIETARY One-Stop User Shopping Experience community-driven, relevant and fun. ‹#› 🛒 🛍 Expanding Reach Reduced Shopping Friction Branding & Selling in one go Riding on TikTok’s Enormous and Growing User Base Direct link to the shopping icon from short video/livestream Videos drive both brand awareness and sales at the same time CONFIDENTIAL & PROPRIETARY Uniqueness of TikTok Shop 5 CONFIDENTIAL & PROPRIETARY 3 Immersive and native ways for creators to earn commissions 3 ways LIVE Selling Product Showcase Video Selling What you need to do? Create e-commerce videos & livestream frequently Livestream Selling Product Showcase Video Selling 6 Commissions Earn lowest 3% to highest 10% commissions through for each product Increase Influence Foster Relationship Participate in various events and gain public exposure with the opportunity to emerge as star creators Build relationships with merchants and brands CONFIDENTIAL & PROPRIETARY What can you get? 7 Part I: E-commerce Livestream Guide | What is TikTok eCommerce livestream? With TikTok Shop, people can buy products during your livestream. You can inteact with your audiences in real time. There, you share your thoughts, answer their questions, and understand their expectations. And you can do them all in real time. An immersive experience for product recommendations Viewers can comment or ask questions in real time Viewers can make purchase in the shopping cart Viewers can send virtual gifts to host You can test the products right in front of your audience, without edits, without filters. People can learn what to use and how to use all from you. CONFIDENTIAL & PROPRIETARY A real-time engagement with TikTok users ‹#› ‹#› CONFIDENTIAL & PROPRIETARY CONFIDENTIAL & PROPRIETARY How TikTok Shop Appears in Livestream Live Room View Pinned Product Shopping Cart Product Details ‹#› CONFIDENTIAL & PROPRIETARY What to do before live? 1 ‹#› 2 Before LIVE | E-commerce livestream preparation • Before LIVE • Necessary Preparation for followers to reach you • How to request samples? • How to add products to livestream • Preheat your livestream • Liveroom Set Up • Live Cover & Title Set Up • Prepare & utilize slogan & jargons • Check Mirror Function • Prepare Host-Background • Prepare Cue Card CONFIDENTIAL & PROPRIETARY Necessary steps for followers to reach you Settings & Privacy- Privacy Comments & Direct Message Choose "Everyone" Choose "Everyone" ‹#› Before LIVE | E-commerce livestream preparation • Before LIVE • Necessary Preparation for followers to reach you • How to request samples? • How to add products to livestream • Preheat your livestream • Liveroom Set Up • Live Cover & Title Set Up • Prepare & utilize slogan & jargons • Check Mirror Function • Prepare Host-Background • Prepare Cue Card Free Samples Feature CONFIDENTIAL & PROPRIETARY Step 1: Look for products with free sample icon 1. Showcase Icon 2. Add products 3. Find products with free sample label ‹#› Free Samples Feature CONFIDENTIAL & PROPRIETARY Step 2: Request for free samples 1. Click Request 2. Request for sample 3. Fill in your info 4. Click Submit ‹#› Free Samples Feature CONFIDENTIAL & PROPRIETARY Step 3: Follow up with request notification Option 1. Check Inbox Option 2. Check Notifications Option 3: Click Request 4. Request Detail Page ‹#› CONFIDENTIAL & PROPRIETARY How to contact sellers for samples? 1. Showcase Icon 2. Add Products 3. Find products 4. Click Contact Seller ‹#› Before LIVE | E-commerce livestream preparation • Before LIVE • Necessary Preparation for followers to reach you • How to request samples? • How to add products to livestream • Preheat your livestream • Liveroom Set Up • Live Cover & Title Set Up • Prepare & utilize slogan & jargons • Check Mirror Function • Prepare Host-Background • Prepare Cue Card How to add products to livestream? Click Product Choose from Showcase Option 2: Choose from Affliate CONFIDENTIAL & PROPRIETARY Option 1: ‹#› Before LIVE | E-commerce livestream preparation • Before LIVE • Necessary Preparation for followers to reach you • How to request samples? • How to add products to livestream • Preheat your livestream • Liveroom Set Up • Live Cover & Title Set Up • Prepare & utilize slogan & jargons • Check Mirror Function • Prepare Host-Background • Prepare Cue Card Teaser video & Calendar Reminder CONFIDENTIAL & PROPRIETARY Before Live Teaser video • Livestream start date & time • Unique selling points (hot products, highest discount, gimmicks, collab influencers) • Your TikTok handle name • CTA (activate reminder/follow account) Calender Reminder Share your livestream teaser on TikTok Stories Teaser video on the D-1 and D-Day Insert countdown sticker in your video Post reminder on TikTok Stories 2 ‹#› 3 Before LIVE | E-commerce livestream preparation • Before LIVE • Necessary Preparation for followers to reach you • How to request samples? • How to add products to livestream • Preheat your livestream • Liveroom Set Up • Live Cover & Title Set Up • Prepare & utilize slogan & jargons • Check Mirror Function • Prepare Host-Background • Prepare Cue Card Live Room Basic Equipment ● Phone camera/camera + tripod ● Lighting (LED Ring Light 14-16 inch, 160 cm) ● Neutral colored background/wall ● Table, chairs, and shelf for product display ● Stable internet connection ● Display product + peripherals (e.g: when showcasing a powerbank, prepare a phone) Additional ● Microphone ● Speaker for background music ● Monitor/tablet for teleprompter ● Cheering instruments CONFIDENTIAL & PROPRIETARY Prepare basic equipment: ‹#› For Fashion, Makeup & Skincare Product: Use Cool Tone Lighting Have you ever checked the car mirror and realised your make up is just not right? It's most likely the lighting colour in the bathroom could be too yellow or red CONFIDENTIAL & PROPRIETARY Live Room Lighting Guideline Purpose of using cool tone color: To demonstrate the real colour of the products For demonstration of food when selling home & living or kitchen appliances: Use Warm Lighting Purpose: To strengthen the color of the food and increase appetite ‹#› Live Room Prop ● Show exclusive discounted price ● Write down the product choice (E.g. Colours, Size) ● Shipping or discount voucher ● Product ingredients or main selling points Calculator: ● Calculate and show the fans how much they can save CONFIDENTIAL & PROPRIETARY Small Whiteboard/ Printed Cards: Service Bell: ● Can be used after countdown to create sense of urgency ‹#› Fashion, Apparels, Shoes ● Hangers (Recommend to display products that will be on the LIVE) ● Mannequin ● Decorative fabrics or carpets based on the styles of the products ● Leave a space or stage for models to showcase the outfit Makeup & Skincare ● Tables and chairs (For product display and hosts demonstration) ● Products display as background CONFIDENTIAL & PROPRIETARY Types of Live Room Set Up ‹#› Types of Live Room Set Up Small space with simple decoration Scene Medium Shot Applicable Scene ● Find a clean wall, hosts can be seen in the middle of the screen ● Product can be displayed on the tables in front of the hosts or use printed brand names, information as background ● Cozy rooms, living rooms Hosts can go live on the couch, products can be displayed on tea table or study desks Medium Shot ● Use background lighting, sunset lamp to create a warm atmosphere for the livestream Bigger space with product display rack Full Shot ● Display products on the rack. ● Hosts can sit right next to the rack, product will be the main focus of the livestream. ● Green screen, background decoration CONFIDENTIAL & PROPRIETARY Live Room Make sure the host are sitted at a distance with the decoration so that the audience can also see the background Medium Shot ● Use curtains or fabrics as background and use lighting decoration to improve users viewing experience ‹#› Before LIVE | E-commerce livestream preparation • Before LIVE • Necessary Preparation for followers to reach you • How to request samples? • How to add products to livestream • Preheat your livestream • Liveroom Set Up • Live Cover & Title Set Up • Prepare & utilize slogan & jargons • Check Mirror Function • Prepare Host-Background • Prepare Cue Card Use catchy title such as: • Bringing new porudcts and promo to you! • Selling the hottest items on TikTok Shop! • Mari Mari! Promo Hebat awaits you! Use relevant topic to your products: • E.g. If you are selling skincare and makeup, choose Beauty & Fashion Add title & topic CONFIDENTIAL & PROPRIETARY Live Cover, Title & Topic How it appears in LIVE ‹#› Before LIVE | E-commerce livestream preparation • Before LIVE • Necessary Preparation for followers to reach you • How to request samples? • How to add products to livestream • Preheat your livestream • Liveroom Set Up • Live Cover & Title Set Up • Prepare & utilize slogan & jargons • Check Mirror Function • Prepare Host-Background • Prepare Cue Card Create your own slogans To support your online persona, utilize slogans to emphasize the unique selling point in your short video/livestream/TikTok profile caption/other social media. CONFIDENTIAL & PROPRIETARY Tips: Prepare & utilize slogans & jargons ‹#› Before LIVE | E-commerce livestream preparation • Before LIVE • Necessary Preparation for followers to reach you • How to request samples? • How to add products to livestream • Preheat your livestream • Liveroom Set Up • Live Cover & Title Set Up • Prepare & utilize slogan & jargons • Check Mirror Function • Prepare Host-Background • Prepare Cue Card CONFIDENTIAL & PROPRIETARY Tips: Check Mirror Function Avoid Reversed Image If you have items with writings, don’t forget to activate mirror function on your livestream to avoid reverse UI image on viewers’ side. Best to do a dress rehearsal to check whether all video setup is working properly. Don’ts ‹#› Before LIVE | E-commerce livestream preparation • Before LIVE • Necessary Preparation for followers to reach you • How to request samples? • How to add products to livestream • Preheat your livestream • Liveroom Set Up • Live Cover & Title Set Up • Prepare & utilize slogan & jargons • Check Mirror Function • Prepare Host-Background • Prepare Cue Card Tips: Prepare Host-Background CONFIDENTIAL & PROPRIETARY Follow the 121 Rule • Top of the screen: leave 1/4 space for brand logo and product stickers • Middle of the screen: Make sure host is taking 1/2 of the screen. Host should keep him/her eyes on the camera. • Bottom of the screen: The table occupies 1/4 space of the screen to display products Also: Group your products based on similar brand/packaging color – create a layered display! (from small to big) ‹#› Before LIVE | E-commerce livestream preparation • Before LIVE • Necessary Preparation for followers to reach you • How to request samples? • How to add products to livestream • Preheat your livestream • Liveroom Set Up • Live Cover & Title Set Up • Prepare & Utilize Slogans and Jargons • Prepare Cue Cards No. 1. 2. Event Opening: - Greetings - Benefits of Today - CTA Product 1: Xiaomi Air Fryer 4.5L, 800 W, disc 500k, 1.599 to 1 Mio Duration Time Description 5 min 10:00-10:05 Hi everyone, welcome to livestream ‘Heroes at Home’ with me {host name}. Oh, hello {viewers name}, thanks for coming to this livestream, where are you from? How are you today? Today there will be a FLASH SALE of Realme C21 2021 dari from IDR 1,599 Mio discounted by IDR 400k to only 1,199 Mio, more discount on Air Fryer Xiaomi, Smart TV COOCAA, and a lot more home appliances cheaper by up to IDR 750k. Near the end of this live there will be OVO cash giveaway with total value of 500k only for my followers. So click follow now & don’t forget to stay tune! 10 mins 10:05-10:15 CONFIDENTIAL & PROPRIETARY Prepare Cue Cards You want to eat fried foods but is afraid of cholesterol? I have the newest Air Fryer for you from Xiaomi with 4.5 L capacity. I have tried this to bake a large-sized cake and it fits! Power is 800 W so no need to worry about the electricity bills! Cheapest price out of all e-commerce, discount IDR 500k, from IDR 1.599 MIo now only at 1 Mio! ‹#› CONFIDENTIAL & PROPRIETARY What to do during live? ‹#› 1 During LIVE | E-commerce livestream preparation • During LIVE • Key Parts of Livestreaming • Pin products • Verbal Selling Tricks • Tips to introduce product • Showcase Important Info • Leverage Peak Traffic • Balance Soft & Hard Selling • Use desktop to check current LIVE data • Content Moderation Guideline Product Review & Gimmicks Opening (5-10 mins) • • • Greeting (1 min) ○ Make old viewers feel known & new viewers feel welcomed Benefits of Today (3 mins) ○ Give reason to stay tune via spoilers of products & promotions Guide on Placing Order (1 min) ○ Explain how to order to new viewers • • • • Product presentation (5-10 mins/product) ○ Inform What + Why + How much Q&A (5 mins) ○ Interact with comments to solve order blockers & ensure quality Urgency to Purchase (2 mins/product) ○ Urge conversion to happen during livestream Gimmicks (10 mins) ○ Increase engagement, follow rate, GMV achievement through challenges Closing (5-10 mins) • • • Q&A (5-10 mins) ○ Interact casually with viewers to increase loyalty Urgency to Finish Payment (2 mins) ○ Urge conversion Teaser (1 min) Give what to expect on the next ○ livestream CONFIDENTIAL & PROPRIETARY Key Parts of Livestreaming ‹#› 3 Opening Hi everyone, welcome to livestream ‘Heroes at Home’ with me {host name}. Oh, hello {viewers name}, thanks for coming to this livestream, where are you from? How are you today? Today there will be a FLASH SALE of Realme C21 2021 dari from IDR 1,599 Mio discounted by IDR 400k to only 1,199 Mio, more discount on Air Fryer Xiaomi, Smart TV COOCAA, and a lot more home appliances cheaper by up to IDR 750k. Near the end of this live there will be OVO cash giveaway with total value of 500k only for my followers. So click follow now & don’t forget to stay tune! Buy all the promo items via TikTok shop, it’s super easy! Just klik “Shopping Cart” ad the bottom left side of your screen, klik “Buy Now” and pay via e-wallet/bank transfer. Don’t forget to update your TikTok app for this to work! Greeting (1 min) ● Introduce host name & greet viewers (ask how they're doing, where they're coming from, can use local dialect) Benefits of Today (2 mins) ● ● ● Provide gimmick list spoilers (giveaway, quiz, etc.) Provide product list spoilers, discount value (discount up to X%) Explain the rule of promotion (when will it takes place, what will audiences get, how to participate) CONFIDENTIAL & PROPRIETARY Sample Script Guide on Placing Order (1 min) ● ● ● Step-by-step demo on phone/printed banner Mention available payment options via printed banner Nudge to update TikTok app 4 Product Review & Gimmicks You want to eat fried foods but is afraid of cholesterol? I have the newest Air Fryer for you from Xiaomi with 4.5 L capacity. I have tried this to bake a large-sized cake and it fits! Power is 800 W so no need to worry about the electricity bills! Cheapest price out of all e-commerce, discount IDR 500k, from IDR 1.599 MIo now only at 1 Mio! Basic Information (5-10 mins/product) ● ● ● Shipping to Semarang? All orders from TikTok Shop is FREE SHIPPING for region Java-Bali, plus get your 14days guarantee and pay via COD! Don’t forget to pay via OVO/GOPAY for faster verification process so you don’t miss out on the limited stocks! Okay, product price will be back to normal in 5 minutes…. 2 minutes…., don’t forget to finish your payment! As promised since you guys sold out my Air Fryer, I will do a no-recipe cooking challenge with the Air Fryer now! Product information (name, brand, price, specification) Do try-ons for all products + tell personal experiences or compare price/specifications to competitor Finish product presentation before moving to other part Urgency to Purchase (2 mins) Remind viewers to make the purchase by leveraging tricks (limited stocks, discount countdown, price applies only during live, customer testimonials, etc.) ● Gimmicks (3-5mins) Q&A (1 mins) ● Answer viewers' questions in the comment section, connect answer with TikTok Shop USP (FREE SHIPPING, COD, 14-days guarantee & return policy) ● ● ● ● CONFIDENTIAL & PROPRIETARY Sample Script Talent show/games that trending on TikTok Giveaway Flash Sale/Price Hack Challenge (dance, mukbang, duet with other creators, etc.) 5 Ending ● Q&A (5-10 mins) Answer all audience questions not only about the products but also about yourself to create a more intimate bond with the audience Have some chit-chat with your audience What will I do after this livestream? I think I will be going to a vet in Pejaten area since my cat is unwell... Woah, time flies so fast now we’re nearing the end of this livestream. Fellas have you guys did your homework of finishing the payment? It would be too bad if you missed all the spectacular discounts I offered today. ● Urgency to Finish Payment (2 mins) ● Thanks everyone who have put their order, liked, watch, comment, share, and participate in the giveaway with me today. We will have another session every Monday-Friday from 6 PM, don’t forget to set your reminder alarm so we’ll meet again with more amazing discounts! Check out our live schedule at xxx, follow our account to be eligible for the giveaway prizes, activate your reminder alarm & see you again in the next livestream. Bye! Remind your audiences to make the purchase before leaving the room. Teaser (1 min) ● ● CONFIDENTIAL & PROPRIETARY Sample Script Reminding the next live streaming schedule and what product, promotion and benefits will be offered. Ask your audiences to follow the account for more product recommendations and interesting videos. 6 During LIVE | E-commerce livestream preparation • During LIVE • Key Parts of Livestreaming • Pin products • Verbal Selling Tricks • Tips to introduce product • Showcase Important Info • Leverage Peak Traffic • Balance Soft & Hard Selling • Use desktop to check current LIVE data • Content Moderation Guideline Pin Products CONFIDENTIAL & PROPRIETARY How to pin products The pin product will only stay for 30 seconds, remember to repin product again during demonstration How pin card appears in LIVE How it appears in yellow cart Make sure to align your pinned product with what products you are currently showcasing ‹#› During LIVE | E-commerce livestream preparation • During LIVE • Key Parts of Livestreaming • Pin products • Verbal Selling Tricks • Tips to introduce product • Showcase Important Info • Leverage Peak Traffic • Balance Soft & Hard Selling • Use desktop to check current LIVE data • Content Moderation Guideline 3 tips to improve your verbal selling tricks - Introduce giveaways, reveal what products or bonus can the audience win -"Let's get our likes to 10k and we will have a pick 3 lucky audience for our giveaway later!" - "For those who just joined, comment "111" below and stand a chance to win exciting gifts!" -Screenshot the comments and randomly pick 2-3 audience for the gifts Flash Sales CONFIDENTIAL & PROPRIETARY Tips 1: Incentives - Retain users/ audience: • The longer the audience stay, the higher the chance they will receive gifts! Remember to engage with the audience from time to time, between the introduction of product and address their comments ‹#› Tips 2: Product Teaser • • • Tips 3: Entertainment Introduce, demonstrate and explain the product selling points before pinning it Build up the tension and ask the audience to comment below for hosts to reveal the product Include countdown and pin the product! CONFIDENTIAL & PROPRIETARY 3 tips to improve your verbal selling tricks • Include performance such as singing, dancing or other talent show during the break • E.g. Ask the audience to comment, share and when the livestream hit 30k likes, the hosts will perform. Workout Session Remember to engage with the audience from time to time, between the introduction of product and address their comments ‹#› Dimensions For Comments For Likes For Selling Approach Example Products "Leave your preferred color, sizing, design, skin concern in the comments below, I will recommend the suitable products for you" Random giveaway "Thank you for your feedback, you've earned a gift for yourself! Message us your details and we will send it to you" Refine the audience "Those who are busy with work, spend your time taking care of the kids, leave a comment below and this coming product is for you“ Exchange of benefits "We will have a giveaway when the likes reach 10k, share to your friends and give us some likes now!” Blessings "Give us your best by following our account and like this livestream! We wish you the best of all this world could give! Support "I am just a housewife, not a professional host yet but thank you for all the support!" Coupons and Checkout Process Demonstration Use another device and show the audience on how to checkout Exclusive & Limited Products "Prepare to add the product in the cart, we only have 20 pieces left! Ready for my countdown everyone!" Calculate "You can save up to 40% if you buy here and now! One whole set of skincare for you to use for at least 3 months, for each day you only spend RMXX! CONFIDENTIAL & PROPRIETARY Verbal Tricks Reference ‹#› During LIVE | E-commerce livestream preparation • During LIVE • Key Parts of Livestreaming • Pin products • Verbal Selling Tricks • Tips to introduce product • Showcase Important Info • Leverage Peak Traffic • Balance Soft & Hard Selling • Use desktop to check current LIVE data • Content Moderation Guideline Tips to introduce products Step 2: Introduce the product that provides solutions to the issues (Include product origin, brand, unique selling points) Tips 1: How to use the product (Step-by-step guide) Tips 2: Suitability of product for the audience (E.g. Skincare product: Suitable for which kind of skin conditions) Tips 3: Include product testimonials and reviews (E.g. XX% of the consumers are satisfied with the product) Tips 4: Always respond and react to the comments from audience CONFIDENTIAL & PROPRIETARY Step 1: Ask user's experience about products & stimulate reactions through comments. (E.g. Raise the common issues of moisturizer, sticky and uncomfortable) Step 3: Mention exclusive price and discount Extra Tips: Product mix and match (E.g. Cleanser with Toner) Product Mix & Match Don't forget to ask the audience to like and share your livestream from time to time! ‹#› During LIVE | E-commerce livestream preparation • During LIVE • Key Parts of Livestreaming • Pin products • Verbal Selling Tricks • Tips to introduce product • Showcase Important Info • Leverage Peak Traffic • Balance Soft & Hard Selling • Use desktop to check current LIVE data • Content Moderation Guideline CONFIDENTIAL & PROPRIETARY Showcase Important Info Coupons & Voucher Available payment options Guide on placing orders ‹#› During LIVE | E-commerce livestream preparation • During LIVE • Key Parts of Livestreaming • Pin products • Verbal Selling Tricks • Tips to introduce product • Showcase Important Info • Leverage Peak Traffic • Balance Soft & Hard Selling • Use desktop to check current LIVE data • Content Moderation Guideline Leverage Peak Traffic As a new creator, get your followers/potential new viewers to familiarize themselves with TikTok Shop order process by urging them to buy popular cheap items. Some of the most popular products can be found in: Choose popular and low-priced items from "Limited Time Deals" & "Beauty Best Selling" CONFIDENTIAL & PROPRIETARY Sell popular + lower-priced items during peak traffic ‹#› During LIVE | E-commerce livestream preparation • During LIVE • Key Parts of Livestreaming • Pin products • Verbal Selling Tricks • Tips to introduce product • Showcase Important Info • Leverage Peak Traffic • Balance Soft & Hard Selling • Use desktop to check current LIVE data • Content Moderation Guideline Create a balance between selling & engaging to increase trust between you and your viewers. Make sure to answer all important questions related to order process, do try-ons for all the products asked and give rewards for highest engagement/highest order contribution! Reviewing Product 1-5 (30 mins) Q&A (5 mins) Giveaway (10 mins) Reviewing Product 610 (30 mins) CONFIDENTIAL & PROPRIETARY Balance Soft & Hard-selling minimum of 15 minutes between each hardselling session ‹#› During LIVE | E-commerce livestream preparation • During LIVE • Key Parts of Livestreaming • Pin products • Verbal Selling Tricks • Tips to introduce product • Showcase Important Info • Leverage Peak Traffic • Balance Soft & Hard Selling • Use desktop to check current LIVE data • Content Moderation Guideline Use desktop to check current live data CONFIDENTIAL & PROPRIETARY Find dashboard entrance https://shop.tiktok.com/streamer/welcome Check core date ‹#› During LIVE | E-commerce livestream preparation • During LIVE • Key Parts of Livestreaming • Pin products • Verbal Selling Tricks • Tips to introduce product • Showcase Important Info • Leverage Peak Traffic • Balance Soft & Hard Selling • Use desktop to check current LIVE data • Content Moderation Guideline What is redirecting traffic? -When creators explicitly or implicitly includes links, references or others "calls to action" that encourage users to leave TikTok Shop or direct thems to other platforms Avoid: CONFIDENTIAL & PROPRIETARY Content Violation-Redirecting Traffic ‹#› CONFIDENTIAL & PROPRIETARY Content Violation-Misleading Effects 25 Depicting Product Functions Guideline CONFIDENTIAL & PROPRIETARY Content Moderation Guideline Depicting Product Results Guideline ‹#› Content Violation-Commercial Sounds Step 2: Click Search Step 3: Select Commercial Sounds CONFIDENTIAL & PROPRIETARY Step 1: Click Sounds 27 CONFIDENTIAL & PROPRIETARY What to do after live? 2 ‹#› 8 After LIVE | E-commerce livestream preparation • After LIVE • Review LIVE Performance • After Sales Activities • Data Analysis • Access data from TikTok App • Access data from TikTok Analytics • Access data from TikTok Shop Streamer Desktop • Core Metrics & Drivers Improvement • Recap Template CONFIDENTIAL & PROPRIETARY Reviewing your LIVE performance Creator Tools Live Center Replays Choose your livestream ‹#› After LIVE | E-commerce livestream preparation • After LIVE • Review LIVE Performance • After Sales Activities • Data Analysis • Access data from TikTok App • Access data from TikTok Analytics • Access data from TikTok Shop Streamer Desktop • Core Metrics & Drivers Improvement • Recap Template After-sales activities After-sales assurance Gives guarantee that you are selling SKUs at ● lower price vs e-commerce. • what things can be improved: Mention that you are willing to answer after- ○ sales questions via instagram or facebook direct Best-selling products (category, price point, brand) messages for users that have paid order • Understand your livestream performance & dig Encourage users to provide feedback of sellers that is unresponsive to user complaints so you can avoid selling the brand from next livestream ○ Best-engaging gimmicks ○ Most frequent Q&A ○ Recommended products to sell in the next CONFIDENTIAL & PROPRIETARY • Review your live performance livestream ○ Who are your audience (get more info via livestream Q&A) ● Make plans to improve performance on the next livestream ‹#› After LIVE | E-commerce livestream preparation • After LIVE • Review LIVE Performance • After Sales Activities • Data Analysis • Access data from TikTok App • Access data from TikTok Analytics • Access data from TikTok Shop Streamer Desktop • Core Metrics & Drivers Improvement • Recap Template Creator Tools Analytics Analyse Overview, Content or Followers CONFIDENTIAL & PROPRIETARY Access data from TikTok App ‹#› After LIVE | E-commerce livestream preparation • After LIVE • Review LIVE Performance • After Sales Activities • Data Analysis • Access data from TikTok App • Access data from TikTok Analytics • Access data from TikTok Shop Streamer Desktop • Core Metrics & Drivers Improvement • Recap Template Step 1: Log in through PC or www.tiktok.com/analytics Step 2: Select Business Suite-Analytics CONFIDENTIAL & PROPRIETARY Option 1: Access data from TikTok Analytics ‹#› After LIVE | E-commerce livestream preparation • After LIVE • Review LIVE Performance • After Sales Activities • Data Analysis • Access data from TikTok App • Access data from TikTok Analytics • Access data from TikTok Shop Streamer Desktop • Core Metrics & Drivers Improvement • Recap Template Step 1: Log in through PC at https://shop.tiktok.com/streamer/ welcome CONFIDENTIAL & PROPRIETARY Option 2: TikTok Shop Streamer Desktop Step 2: Data OverviewLivestream Analytics ‹#› Step 3: Go to your live dashboard Step 4: Review & replay your livestresm CONFIDENTIAL & PROPRIETARY TikTok Shop Streamer Desktop You can search for your livestream name, customize your time period selection as well as metrics you would like to analyse and export your data to excel You can also watch your real-time data of your current livestream through this live dashboard! ‹#› Gender Age Fans/ Non Fans Countries CONFIDENTIAL & PROPRIETARY Livestream Analysis- User Profile Analyse BOTH viewers and buyers to better understand your audience For instance, if 60% of your users are male age between 18 to 25 then you might want to cultivate your product plan to suit their preference. E.g. Offering lower price tech products ‹#› Livestream Analysis- Produce Performance CONFIDENTIAL & PROPRIETARY Product Analysis through LIVE Dashboard https://shop.tiktok.com/streamer/welcome Determine your best selling product category through these metrics above and create a list for other products in the similar category for your next livestream. 41 After LIVE | E-commerce livestream preparation • After LIVE • Review LIVE Performance • After Sales Activities • Data Analysis • Access data from TikTok App • Access data from TikTok Analytics • Access data from TikTok Shop Streamer Desktop • Core Metrics & Drivers Improvement • Recap Template TikTok Shop Livestream Core Metrics Metrics Explanation How to improve? GMV Gross Merchandise Value: Total sales amount GPM GMV for every 1000 views of your livestream/video To evaluate your traffic efficiency PCU Peak Concurrent Users: Highest numbers of viewers in your livestream Try going LIVE in different times, identify you peak time, leverage peak traffic to sell low price and necessity items Buyers The number of unique users who paid for orders made from the livestream, including returned/refunded orders Offer after sales services and follow up on their experience after purchasing your products to gain returning buyer Views The number of views of the livestream Encourage viewers to like and share your livestream to their friends and family Avg. Viewing Duration Average watch duration of your livestream Retain the viewers through incentives such as giveaway or talent performanc CTR Click Through Rate: How many people click on the product link Pin the products again and again during demonstration. Note: pin product will only stay for 30 seconds C_O Click To Pay: Rate of your paid orders Calculate and show how much viewers can save through buying from your livestream and guide viewers to checkout Average Price The average price of the units sold Include some higher price quality items that are suitable for your users if applicable CONFIDENTIAL & PROPRIETARY Guide viewers on checkout process during LIVE, remind them to use vouchers and coupons ‹#› After LIVE | E-commerce livestream preparation • After LIVE • Review LIVE Performance • After Sales Activities • Data Analysis • Access data from TikTok App • Access data from TikTok Analytics • Access data from TikTok Shop Streamer Desktop • Core Metrics & Drivers Improvement • Recap Template Livestream Recap Template Data Analysis Metrics Date,Time & Duration of the Livestreams 4 June 8PM-10PM (2 hours) Followers Growth (Total Amount) Followers Growth in % Watch PV Total GMV Total Created Orders 5 June 12PM-2PM (2 hours) CONFIDENTIAL & PROPRIETARY Basic Information: Hosts: Livestream Location: Livestream Time & Duration: Average Price GPM PCU Viewers Profile (Followers) Average Viewing Duration 45 Livestream Recap Template Dimensions Data Analysis Product Analysis Traffic Analysis LIVE Content Production Host Related Operation Related (E.g.Technical Issues) Summary Problems & Improvements Highlights CONFIDENTIAL & PROPRIETARY Livestream Overall Recap Coupon & Discount Analysis 46 Part II: E-commerce Short Video Guide | Part I: Brainstorming | • • • • Types of short videos Content Themes Checklist Brainstorming Tips to build up viewers' excitement Types of content- Basic Basic: Product Oriented ① Utilize fast-paced background music to Advance: Reliability & Trust Oriented ① Research the products and explain with professional terms and knowledge show the unique selling points ② Exclusive price, provide comparisons ② Product testing and review ③ Demo products usage ③ Storytelling using persona to attract ④ Explain how the products can solve problems ⑤ audience CONFIDENTIAL & PROPRIETARY Diversify your strategy: 50% videos+50% livestream Product mix and match ‹#› Part I: Brainstorming | • • • • Types of short videos Content Themes Checklist Brainstorming Tips to build up viewers' excitement Content Themes Checklist Down-to-Earth Can my viewers relate their daily life with my videos? Funny Are the storyline and jokes interesting and funny enough? Useful Can my videos provide necessary educational value or guides to the viewers? What kind of problems can my videos solve? How often does others face these problems? Target Audience Does my video fits all 3 points above? Can the viewers accept and understand my content? CONFIDENTIAL & PROPRIETARY Note: Ask yourselves these questions when developing your content 5 Part I: Brainstorming | • • • • Types of short videos Content Themes Checklist Brainstorming Tips to build up viewers' excitement Brainstorming Post videos that are related to your products • Think about who your buyers are and what type of videos they like. • Summarize selling points of your products and think about the best way to show them. Increase your frequency of posting a video • Suggested frequency: at least 3 videos per week with 1-2 e-commerce videos CONFIDENTIAL & PROPRIETARY REMEMBER: The ultimate goal of users watching videos is for entertainment. Do incorporate informative and entertaining content when scripting your videos Follow the trend before you can lead it • Research and find out excellent videos which matched with your style through Discovery/ Hashtags/For You/Following and learn from them • Incorporate your own creativity from the inspiration you gotten from the other videos ‹#› Part I: Brainstorming | • • • • Types of short videos Content Themes Checklist Brainstorming Tips to build up viewers' excitement Incentives: Motivation: Music Funny Persona Incentives Visual Impact Build up Excitement Interesting Motivation Exciting Touching Relate & substitute themselves into your role New information CONFIDENTIAL & PROPRIETARY Tips to build up viewers' excitement Lose out if they don't watch ‹#› Part II: Scripting | Script provides the big picutre of a story development and eventually determine the clear direction of the content/story Why do we need to draft a script? Save your time It is a structured guide which will increase your efficiency when shooting, editing and preparing necessary prop. For instance, without a script, you might find yourself going back and forth re-shooting and re-editing the same scene just because the storyline does not make sense or you did not prepare the necessary equipments beforehand. CONFIDENTIAL & PROPRIETARY What is script and why is it important? Improve your video quality Through dividing each scene, staging, prop, makeup, lines, expression, combine it with suitable music or sound effect and editing style ‹#› Part II: Scripting | • • Short Video Cue Card Structure Drafting Your Script Short Video Cue Cards Structure Steps Key Points (4U) Target Viewers Unique- Let your viewers feel special and exclusive Raise Issues Ultra-Specific- Provide straightforward solutions to the problems Introduce Products Useful- Don't focus on praising the product, demo how to use it and how it can benefits the viewers Action Urgent- Create the sense of urgency to trigger viewers to take action CONFIDENTIAL & PROPRIETARY 4U Rules ‹#› How to apply 4U? Personal Information: Age, Gender, Buying Power E.g. Housewives, prefer high quality and long lasting products with a lower price Picture and imagine your target viewers Image- Imagine their daily life, routine, hobbies, likes and dislikes, how they communicate E.g. Daily routine: Prepare meals for families, long hours doing house chores Pain Point- What are the problems they are facing? E.g. Oily kitchen and long cleaning process after frying food Desire- What do they yearn for or look for? E.g. Faster, cleaner and get rid of the cooking smell CONFIDENTIAL & PROPRIETARY Note: Put yourselves in your viewers shoes when creating videos Product- When and where your products and how can the products help them to solve their problems and improve their life quality E.g Air Fryers- Lesser cooking oil, healthier, zero cooking odors, save your time for cleaning the kitchen Sense of Urgency: Limited Quantities, Exclusive Price, Free Shipping, Discount Voucher ‹#› Part II: Scripting | • • Short Video Cue Card Structure Drafting Your Script Drafting Your Script E.g. Life Hacks/ Funny Storyline Based on your persona and previous video style Shooting Theme Shooting date and time E.g. Compare and review different eyeshadow palette Scene Reference Research similar video content/style Shooting place E.g. Indoor/Outdoor Clean and organised kitchen when shooting cooking utensils such as air fryers Background Music CONFIDENTIAL & PROPRIETARY Content Style/Expression E.g. Relaxing BGM when shooting nightime skincare routine REMEMBER: Your video must be relatable to your followers, compatible with product selling points and be consistent with your style or persona ‹#› Drafting Your Script Define a clear plan for your content • Types of content: Unboxing/ Soft Advertising/Effect Comparision etc. Incorporate product selling points into your draft • Find out a way to include your product in your video • Incorporate no more than 3 selling points in 1 video • Repeat the selling points in several way Identify resources needed and start scripting • Determine necessary elements: product, stage, prop, makeup, clothing • Frame video script second by second & fill in details such as storyboard, line, actions • Incorporate memorable element, e.g. Bell sound effect during opening, exclusive opening slogan No. Lens scene 1 2 Content Duration Sound Close up 5s Voice Over Zoom In 2s Prop/Animation CONFIDENTIAL & PROPRIETARY REMEMBER: The duration for your video should not be too long or too short (Preferred Duration: 1 minute) Remark ‹#› Part III: Shooting & Editing | Part III: Shooting & Editing | • • • • • • • Video Shooting Basic Equipment Video Shooting Style Reference 5 elements to consider when editing video Video Editing Flow Reference TikTok Video & Cover Photo Safe Zones Subtitle Guideline Smart Video Maker Feature Equipment Usage Camera/ Smartphone Set high resolution when shooting E.g.720p, 1080p Stand/ Holder To stablize the camera/phone, improving video quality LED Light Ring Provide additional brightness and even out the lighting of the overall environment & subject Make sure that your audio is crisp and clear when you're talking, use a portable mini mic if applicable CONFIDENTIAL & PROPRIETARY Video Shooting Basic Equipment ‹#› Part III: Shooting & Editing | • • • • • • • Video Shooting Basic Equipment Video Shooting Style Reference 5 elements to consider when editing video Video Editing Flow Reference TikTok Video & Cover Photo Safe Zones Subtitle Guideline Smart Video Maker Feature Camera Movement Content & Effect Applicable Scene Dolly Shot When the camera moves towards/away from an object Focus on the subject, build drama & tension Opening & Ending Pan Camera moves horizontally Show the subject, object & place Switching over from place to place Tracking Shot Demonstrate relationship between the subject movement & environment Vlogging, First person view Pedestal Shot (Boom up/down) Moving camera upwards or downwards in relation to a subject To show the height of object Show full view of the scene Arc shot Camera orbits around the object Project the subject/ Communicate emotions/ Build drama & tension To capture the surrounding of object, subject or environment Low Angle To demonstrate the sense of space when shooting at a low angle CONFIDENTIAL & PROPRIETARY Video Shooting Style Reference ‹#› Dolly Shot Pan Shot Tracking Shot Tilt Shot Arc Shot Low Angle Shot CONFIDENTIAL & PROPRIETARY Video Shooting Style Reference ‹#› Part III: Shooting & Editing | • • • • • • • Video Shooting Basic Equipment Video Shooting Style Reference 5 elements to consider when editing video Video Editing Flow Reference TikTok Video & Cover Photo Safe Zones Subtitle Guideline Smart Video Maker Feature 5 elements to consider when editing video Every second of your video should be treasure. Anything unnecessary, use "speed" or adjust clips" to simplify it Highlight Effects Original voice and intonation can make your video more entertaining Use trending stickers/filter/effects to make your video stand out Highlight CONFIDENTIAL & PROPRIETARY Speed/Adjust Clips Subtitle Important product selling points Use catchy phrase or trending local can be highlighted through language in your subtitle different font, sound effects or background music Try to attract your audience in the first 5 second ‹#› Part III: Shooting & Editing | • • • • • • • Video Shooting Basic Equipment Video Shooting Style Reference 5 elements to consider when editing video Video Editing Flow Reference TikTok Video & Cover Photo Safe Zones Subtitle Guideline Smart Video Maker Feature Video Editing Flow Reference Flow Things to take note 1 Gather clips, materials, rough cut The chosen video materials and editing should be simple, accurate and logical 2 Color correction Make sure your colour palette, theme and style are standardized and consistent 3 Final cut Adjust and make correction to details, video/image stitching 4 Subtitle Concise, short and simple, understandable 5 Adding Transition/ Effects Used when switching to another subject (E.g. Fade, Jump Cut etc.) 6 Adding background music/ sound effects Based on the theme of your edited video (E.g. Soothing BGM when introducing skincare routine) 7 Adding opening & closing Based on your overall flow and coherence of your video 8 Final result Double check each scene, effects and BGM Remark CONFIDENTIAL & PROPRIETARY Order ‹#› Part III: Shooting & Editing | • • • • • • • Video Shooting Basic Equipment Video Shooting Style Reference 5 elements to consider when editing video Video Editing Flow Reference TikTok Video & Cover Photo Safe Zones Subtitle Guideline Smart Video Maker Feature TikTok Video & Cover Photo Safe Zones Specs: 1242px x 2208px 1080px x 1920px 750px x 1624px 750px x 1334px 720px x 1280px 640px x 1136px CONFIDENTIAL & PROPRIETARY Note: Do take the safe zone measurement into consideration when editing your videos to avoid icons blocking your video caption or subject File Type: PNG, JPG, GIF, MP4 File Size: 500kb max for PNG, JPG, GIF ‹#› Part III: Shooting & Editing | • • • • • • • Video Shooting Basic Equipment Video Shooting Style Reference 5 elements to consider when editing video Video Editing Flow Reference TikTok Video & Cover Photo Safe Zones Subtitle Guideline Smart Video Maker Feature Subtitles Guideline VS Font Colours Use high contrast colous such as black and white VS Look through these cases and figure out which one is better for viewing experience! CONFIDENTIAL & PROPRIETARY Font Choice & Size Make sure font choice and size are easily readable ‹#› Part III: Shooting & Editing | • • • • • • • Video Shooting Basic Equipment Video Shooting Style Reference 5 elements to consider when editing video Video Editing Flow Reference TikTok Video & Cover Photo Safe Zones Subtitle Guideline Smart Video Maker Feature Step 1: Enter TikTok Shop Step 2: Select Video Maker Step 3: Select 1 product Step 4: Edit Product pitch & choose selling points Step 5: Choose cover & effect and Post! CONFIDENTIAL & PROPRIETARY Method 1: Video Maker Feature ‹#› Step 1: Enter TikTok Shop Step 2: Manage Showcase Step 3: Select Video Maker Method 3: Step 4: Through Product Page CONFIDENTIAL & PROPRIETARY Method 2: Video Maker Feature ‹#› Part IV: Posting | • Part IV: Posting • | Short Video Data Analysis • Access data from TikTok Analytics • Access data from TikTok Shop Streamer Desktop • Core Metrics & Driver Improvement Recap Template Step 1: Log in through PC or www.tiktok.com/analytics Step 2: Select Business Suite-Analytics CONFIDENTIAL & PROPRIETARY Option 1: Access data from TikTok Analytics ‹#› Short Video Analysis CONFIDENTIAL & PROPRIETARY Analytics- Content- View More You can choose any video you would like to analyse and check the video performance in terms of total time watched, average time watched, watched full video and reached audience ‹#› • Part IV: Posting • | Short Video Data Analysis • Access data from TikTok Analytics • Access data from TikTok Shop Streamer Desktop • Core Metrics & Driver Improvement Recap Template Step 1: Log in through PC at https://shop.tiktok.com/streamer/ welcome CONFIDENTIAL & PROPRIETARY Option 2: TikTok Shop Streamer Desktop Step 2: Data OverviewVideo Analytics ‹#› Step 3: View Details- Analyse Revenue CONFIDENTIAL & PROPRIETARY Option 2: TikTok Shop Streamer Desktop Step 4: Analyse Content ‹#› Step 5: Analyse Viewers and New followers profile (Gender & Age) CONFIDENTIAL & PROPRIETARY Option 2: TikTok Shop Streamer Desktop Step 6: Analyse Viewer's Countries/ Regions ‹#› • Part IV: Posting • | Short Video Data Analysis • Access data from TikTok Analytics • Access data from TikTok Shop Streamer Desktop • Core Metrics & Driver Improvement Recap Template Metrics Category Influence Sales Video Analytics Metrics Explanation Views The number of times your videos have been watched (If the same user watches a video multiple times, each time is counted) New Followers The number of times a user followed you after watching a video Revenue The revenue earned from 1,000 video views RPM The average revenue from 1,000 video views V-to-L Clicks The number of times a user tapped to watch your livestream after viewing a video (When your profile indicated an ongoing livestream) V-to-L Rate The number of V-to-L clicks divided by the number of times users saw your profile indicating an ongoing livestream Buyers The number of unique users who paid for orders made from the video, including returned/refunded orders Unit Sales The number of product units sold from the video CTR The number of product clicks from the video / The number of impressions of all video products Product Impressions The number of impressions of all video products Product Clicks The number of product clicks from the video Livestream Traffic Revenue CONFIDENTIAL & PROPRIETARY TikTok Shop Analytics Core Metrics ‹#› Video Analytics Metrics How to improve? Views Increase frequency of posting, with at least 3 videos weekly New Followers Remind viewers to follow your account during opening or ending V-to-L Clicks V-to-L Rate Revenue RPM Buyers Unit Sales CTR Product Impressions Product Clicks Post teaser video 1 day before livestream and the day of livestream, include product selling points, discounts, vouchers and new/exlclusive products in teaser videos to attract users -Remind & guide viewers on how to click on the product and checkout, mention vouchers and coupons available in video. -Include real life demonstration to show the product and explain what you like about the products to make the content more relatable. CONFIDENTIAL & PROPRIETARY Core Metrics & Drivers Improvement -Use stickers to show price or benefits viewers can get. For example, free shipping stickers. -Call to action: "Click the link below", "Click the yellow cart below" to direct viewers -Interact with audience: Answer any questions from audience, they might want to know more about the products. ‹#› • Part IV: Posting • | Short Video Data Analysis • Access data from TikTok Analytics • Access data from TikTok Shop Streamer Desktop • Core Metrics & Driver Improvement Recap Template Short Video Recap Template Metrics New Followers (Total Amount) Followers Growth in % Views Duration Revenue Short Video Name Posted Date & Time CONFIDENTIAL & PROPRIETARY Data Analysis Product Clicks Unit Sales Buyers CTR 47 Product Analysis CONFIDENTIAL & PROPRIETARY Short Video Recap Template https://shop.tiktok.com/streamer/welcome Find your top videos featuring the same product and identify the highlights and selling point mentioned in the video and apply it in the next video 48 Short Video Recap Template Dimensions Data Analysis Product Analysis Traffic Analysis Viewers Analysis Frequency of Short Video Content Summary Problems & Improvements Highlights CONFIDENTIAL & PROPRIETARY Short Video Overall Recap Product Selling Points Related Length of Short Video 49 CONFIDENTIAL & PROPRIETARY Let’s start now, we’re waiting for you! 5 ‹#› 0