SAMPLE EXAM
Note: This is only a sample exam to illustrate the structure of the final exam paper. Some
of the readings listed in this exam may not be applicable to you since readings are
changed each year
School of Business
Complete your details in this section when instructed by the Exam Supervisor at the start of the exam.
You should also complete your details on any answer booklets provided.
STUDENT SURNAME:
STUDENT FIRST NAME:
STUDENT ID:
EXAM INSTRUCTIONS
Read all the information below and follow any instructions carefully before proceeding.
This exam is printed on both sides of the paper – ensure you answer all the questions.
You may begin writing when instructed by the Exam Supervisor at the start of the exam.
Clearly indicate which question you are answering on any Examination Answer Booklets used .
UNIT NAME:
COMPLIANCE MANAGEMENT
UNIT NUMBER:
200776
NUMBER OF QUESTIONS:
There are three sections with a total of 6 questions. Each section has 2
questions.
You are required to answer 5 questions of your choice.
VALUE OF QUESTIONS:
The total marks for this examination is 100. Each question is worth 20
marks. You are required to answer 5 questions. The marks will be
apportioned to equal 40% of your total marks for the unit.
ANSWERING QUESTIONS:
Answer all questions in the Examination Answer Booklet provided.
LECTURER/UNIT
COORDINATOR:
Dr Rama K. Ramanathan / Dr Prem Samaranayake
TIME ALLOWED:
2 (Two) hours
TOTAL
PAGES:
4 (including coversheet)
RESOURCES ALLOWED
Only the resources listed below are allowed in this exam.
Please check the Learning Guide for Q3 2022 for details.
Page 1 of 4
Section 1: Quality Management
Question 1
a) Explain briefly, using a schematic diagram, the PDCA process-based approach in ISO 9000.
(10 points)
Part (b) of this question is from the paper, “Srivastav, AK 2010, ‘Impact of ISO 9000 implementation on
the organisation’, International Journal of Quality and Reliability Management, vol. 27, no. 4, pp. 438450.
b) Based on the findings of this paper, with reference to ISO 9000 implementation in the public-sector
group of companies, summarize some of the likely benefits to be gained through the implementation
of ISO 9000.
(10 points)
Question 2
a) What practices are commonly followed by firms that are renowned for delivering exceptional service
quality?
(10 points)
Part (b) of this question is based on the paper “Zairi, M 2013, ‘The TQM legacy – Gurus’ contributions
and theoretical impact’, The TQM Journal, vol. 25, no. 6, pp. 659-676.”
b) In this paper, the following statements are attributed to three “Quality Gurus”.
i.
ii.
iii.
“Workers work in the system, not on the system which is management’s responsibility”
(attributed to Deming).
“Conformance to the requirements and quality is free” (attributed to Crosby).
“Quality is a way of managing, is a company-wide process, and an ethic” (attributed to
Feigenbaum)
Explain the significance of these statements from a quality management perspective.
(10 points)
Section 2: Risk Management
Question 3
a) What are the common factors that inhibit effective risk management?
(10 points)
Part (b) of this question is based on the paper, “Ellegard, C 2008, ‘Supply risk management in a small
company perspective’, Supply Chain Management: An International Journal, vol. 13, no. 6, pp. 425434.”
Page 2 of 4
b) Explain briefly the three components of a supply risk management strategy proposed by the author,
namely: increasing knowledge about potential loss-making events; reducing the probability of these
events; and taking efforts to reduce the effects.
(10 points)
Question 4
a) A colleague states that, “In managing risk we must always treat risk as something that causes an
adverse impact or outcome.” Do you agree with this statement? Explain giving reasons.
(10 points)
Part (b) of this question is based on the paper, “Kumar, S, Kwong, A & Misra, C 2009, ‘Risk mitigation
in offshoring business operations’, Journal of Manufacturing Technology Management, vol. 20, no. 4,
pp. 442-459.”
b) In this paper the authors state that, “Operational risks are risks associated with possible slippages
on quality, cost, or speed of process execution and can arise due to people, technology, process
and structural risks.” Explain briefly how these four types of risks can arise. What can be done to
mitigate these risks?
(10 points)
Section 3: Performance Management
Question 5
a) It is now said that, “The BSC started off as a simple performance measurement instrument and,
over the past two decades, has become a multi-faceted performance management system (PMS)”
Explain the meaning of this statement.
(10 points)
Part (b) of this question is based on the paper, “Neely, A, Mills, J, Platts, K, Richards, H, Gregory, M et
al. 2000, ‘Performance measurement system design: developing and testing a process-based
approach’, International Journal of Operations and Production Management, vol. 20, no. 10, pp. 11191145.
b) According to the authors, what are the commonest problems faced by managers in designing a
performance measurement system that would best suit their organizational needs.
(10 points)
Question 6
a) Explain briefly the different types of benchmarking that are popularly used? Your answer should
include both traditional and recent approaches.
(10 points)
Part (b) of this question is based on the paper, “Amaral, P & Sousa, R 2009, ‘Barriers to internal
benchmarking initiatives: an empirical investigation,’ Benchmarking: An International Journal, vol. 16,
no. 4, pp. 523-542.”
Page 3 of 4
b) Explain briefly the elements of the “benchmarking project management barriers (project planning
and implementation, project leadership, and business pressures)” that the authors found in their
study. Your answer should include a brief description of the elements they found through published
literature as well as the case study that they carried out.
(10 points)
END OF EXAM PAPER
Page 4 of 4