Customs Information Paper (14) 20
Contact Details for the National Clearance Hub
Who should read:
All those who have dealings with the National
Clearance Hub (NCH) in Salford.
What is it about:
New address and contact details for the National
Clearance Hub
Immediately
Until further notice
When effective:
Extant until/ Expires
1 introduction
This CIP contains new contact details for the NCH following the move from
Custom House to Ralli Quays as advised in CIP (13) 66.
2. New contact details for the NCH.
The NCH has moved premises and as such has a new telephony system.
The new contact details for the NCH are,
Freepost Address: A second class freepost service for the presentation of
Route 3 entries
Freepost RTGR-LSCG-LTJS
HM Revenue & Customs
National Clearance Hub
Ralli Quays
3 Stanley Street
SALFORD
M60 9LA
Telephone and Fax numbers:
Route 1 Import helpline
Route 1 Export Helpline
Import/Export Out of hours
Live Animals:
03000 588454 03000 588401 03000 588401 03000 588452 -
08.00hrs to 18.00hrs
08.00hrs to 18.00hrs
18.00hrs to 08.00hrs
08.00hrs to 18.00hrs
Fax No: 0800 496 0699 (no change) for the transmission of route 1, 2
declarations.
Email: NCH@hmrc.gsi.gov.uk and NCHLAP@hmrc.gsi.gov.uk for submission
of route 1, route 2 declarations electronically
Cars
Tel
Fax
03000 579069
03000 588473
Tel
Email
03000 579734
nch.shedcompliance@hmrc.gsi.gov.uk
Tel
Fax
03000 579577
03000 588473
03000 588474
03000 588475
Tel
Fax
03000 588451
03000 588459
Tel
Fax
03000 579055
03000 588459
Shed
Ships
Fas
NTAS
ATA Carnets
Tel
Fax
03000 579060
03000 588459
Accounts
Tel
Fax
03000 588450
03000 588460
NIDAC
Tel
Fax
03000 579054
03000 588459
CIE/ PCA
Tel
Fax
03000 588453
03000 588461
Technical Team
Tel
Email
03000 578946
nchtechnical@hmrc.gsi.gov.uk
All contact with the NCH should be via these new contact details
At present all mail sent to the previous address is being diverted, additionally
all calls to the old telephone system are diverted to the new numbers. This will
continue for the short term, we will issue a further CIP to advise when these
diverts are to be taken off.
3. Contacts
National Clearance Hub, Compliance & Technical Team
Email address: nchtechnical@hmrc.gsi.gov.uk
Issued on the 17 March 2014 by Customs Directorate, HMRC .
For general HMRC queries speak to the VAT, Excise & Customs Helpline on telephone: 0300
200 3700.
Your Charter explains what you can expect from us and what we expect from you.
For more information go to: Your Charter