Pelatihan Bahasa Inggris
English for Public Service
Dinas Penanaman Modal dan dan Perizinan Terpadu Satu Pintu
WEDNESDAY, JUNE 8th 2022
Instructor’s Profile
Lefi Adiba Mangawing – Previous Work
⭐ English Instructor at Kominfo Surabaya’s Project “English for Job Seekers”
Lefi Adiba Mangawing – Previous Work
⭐ Instructor at English Instagram Community – English Explorers @English_Exp1620
Contents
1
Introduction
2 Lesson 1 - Greetings
3 Lesson 2 – Customer Care
4 Lesson 3 – Role play
5 Lesson 4 – Q&A
Introduction to
The Class
Introduction to The Class
What are there in the class?
Things you need to know about this subject:
In this subject, you are going to learn English for PUBLIC SERVICE. The
skills you are going to gain is to how properly present yourself to the
potential clients and guide the clients to meet their needs.
Introduction to The Class
RULES
Use ENGLISH
Don’t be skeptic
We are going to use some
Please inform me anything
short English phrases in
related to the class thru
the class
whatsapp. Pardon my slow
reply.
A break
Raise your hand if you
need to go out
Lesson 1
Greetings
Lesson 1 – Greetings
Please open this link
https://www.menti.com/vuztsk15dd
Then enter code 6599
3612
Lesson 1 – Greetings
Dinas Penanaman Modal dan Perizinan
Terpadu Satu Pintu
One-way Integrated
Capital Investment
and Licensing Office
Department of One-way
Integrated Capital
Investment and Licensing
Lesson 1 – Greetings
Indonesian
English
Kepala Dinas
Head of Department
Kepala Bidang
Head of …………… Field
Sub kordinator
Sub Coordinator
Perizinan Berusaha
Business License
Izin Praktek
Practical Permit
Izin Reklame
Advertising Permit
Persetujuan Bangun Gedung
Building Approval
Izin Lingkungan
Environmental Permit
Lesson 1 – Greetings
Types of Greetings
Response






The pleasure is mine
The same goes for me
As always
Good……
How do you do
Etc..
Lesson 1 – Greetings
Types of Greetings
Response






Hey man
It’s good / not bad
Not much going on / nothing much
Good to see you too
Life is fine but…
Etc..
Lesson 1 – Greetings
Look at the picture
Lesson 2
Customer Care
Lesson 2 – Customer Care
Phrases
Lesson 2 – Customer Care
Asking Customer’s Needs
You
:
Welcome Ma’am, how can I help you?
Client
:
Uh…I want to ask about some information about requirements and I
want to change of my detail on my data
You
:
What kind of information do you need? And to change detail on data,
you have to fill a form in order to change it.
Client
:
I want to ask about OSS. About the form, may I take it?
You
:
Yes, here is the form. About the OSS, you have to……..
Lesson 2 – Customer Care
Making OSS
Client
:
Hello. Sorry to bother you but I’d like to make OSS account but I
don’t know how to…
You
:
Hello sir. To make an OSS account you can access it through our
website. You will find a box with OSS written on it and you only have
to click it.
Client
:
Oh so I don’t have to come to here? Can you help me?
You
:
Actually you don’t have to, because it can be done by online. And
sure, I can help you. Can you please open your mobile browser..?
Lesson 2 – Customer Care
Waiting for Head of Department’s approval
Client
: Hey, I’ve submitted my form since last week but I still
haven’t gotten any news yet from you guys. Can you check
it?
You
: Usually the process of getting approval is done around two
weeks since we have a long waiting list. But let me check it
for you.
Client
: Yes please, just check it for me
You
: Yours is on process sir. It’s waiting for our head of
department’s approval and sign
Client
: Can you make mine as a priority first? I need it fast.
You
: We are truly sorry sir but approval letter is being process in
order of arrival. So we can’t rush and make an exception.
Lesson 2 – Customer Care
Lesson 2 – Customer Care
Lesson 3
Role Play
Lesson 3 – Role Playing
Lesson 4
Question and Answer
Thank you