How Much Does Email Etiquette Impact Your Decision To Engage With A Stranger? Fractl and Buzzstream surveyed 1,200 people and it is discovered that nearly 80% of respondents said Email Etiquette impacted their decision to engage with a stranger. Source What is Email Etiquette? Email etiquette refers to the principles of behavior that one should use when writing or answering email messages. Email messages are a quick way to send the messages across the globe for any personal or professional reasons. Essentials Of Email Etiquette OPEN READ COMPOSE PROFESSIONAL PROOFREAD CHECK SPELLINGS/GRAMMAR SEND Steps of Drafting an Effective Email Message 1. Use an effective “Subject Line” A Subject Line plays an important role in creating an email. It basically gives a brief idea what the email message is all about. The subject line should be short and not a mixture of many emotions. 2. Always start the message with a “Salutation” A salutation is a greeting we use at the beginning of an email, a letter, or a note. Examples:- Dear, Mr./Ms./Mrs./Hello/Hi or Greetings Steps of Drafting an Effective Email Message 3. Make the message “Crisp and Clear” An email message should reflect the • “Purpose” of your message • “Numbering your points” brings clarity and helps in telling the reader exactly what you are looking for, • “Politeness” shows you are a gentle person and the message is not an attack • “Readable” enough for the receiver to understand. Steps of Drafting an Effective Email Message 4. Drafting the message in “Paragraphs” An email message should be composed in “Paragraphs” so that it does not look like a letter or a complaint. Paragraphs divide the message in a subtle manner enough for the receiver to understand the message perfectly. 5. Thanking the “Receiver” Writing a message and not thanking the receiver is not professional. We should always thank the receiver for giving their valuable time and cooperation. Steps of Drafting an Effective Email Message 6. “Complimentary Closing” A “Complimentary Closing” is a polite ending to a message. This isn’t essential but it warms up the end of the message. Example:- Regards/Yours sincerely/faithfully or Best Wishes 7. “Signing” the message Ending the message with your Signature/Name with the designation (if applicable) and Contact Details is important because it gives a clear idea to the receiver of the sender and how one can be reached . DOs DON’Ts Subject Line should be clear and precise Avoid discussing confidential and personal matters on Emails Always reply after thinking with an appropriate response Avoid responding when emotionally drained Using paragraphs to convey the context of the Email Avoid trying to resolve a conflict via Email Standard Font Size should be 12 and Font Color should be Black Font should not overwhelm the message Always add your signature, designation (if applicable) and contact details Avoid using unnecessary backgrounds, emoticons, or electronic signature quotes Be very specific of the usage of Bold, Italic and Underline Avoid using CAPITALS, RED &long sentences and SMS (shorthand) languages Be consistent with the format Read for content, punctuation and Email Etiquette is simply a way of saying that we have respect for others and their decisions.
