Basic training materials
UNIT – 01 LESSON-C SL#05
The staffs of PSBD are police officers it’s ''5'' specific responsibilities are:
1.
2.
3.
4.
5.
Approving security companies.
Establishing the standard.
Licensing guards.
Inspecting companies and guards.
Enforcing the private security law.
What is private security?
''Private security is a commercial service providing protection and securing to specific client a
focus on prevention.''
Private security has two major divisions:
1.
2.
Public.
Private.
Public security duties:
1. Prevent crime.
2. Detect cr ime.
3. Apprehend offenders.
4. Enforce law.
Private security duties:
1. Uniformed guard patrols.
2. Investigation service.
3. Dog patrols/ k9 patrols.
4. Special event security.
5. Personal protection.
6. Security consulting.
7. Internal investigation.
8. Security equipment searches IE: alarm, fence and camera.
Security guard protection from:
1. Manmade hazards.
2. Natural hazards.
Example of manmade hazards:
1.
2.
3.
4.
5.
Crime.
Fire.
Civil defense.
Bomb threat.
Accident.
Example of natural hazards:
1.
2.
3.
4.
5.
Flood.
Earthquake.
Fire.
Wind or sand storm.
Act of nature.
Methods used to provide protection:
1.
2.
3.
4.
5.
6.
Building or perimeter protection e.g. : fence, walls and doors.
Alarm or surveillance system e.g.: CCTV system, perimeter alarm system.
Fire prevention and control system e.g.: smoke & heat detector, sprinkle system.
Emergency and disaster planning.
Accident prevention and safety rules.
Enforcement of rules and regulation.
Security guard duties:
1.
2.
Static.
Patrol.
Site orders:
Always known as post order.
1.
2.
A set of requirements for the security at a specific location.
Contains information about the location and how security is to be provided.
How to protect people:
1.
2.
3.
4.
Observation of crime against of a person.
Keeping people out of the hazardous area.
Being alert to dangerous situation or hazards.
Ensuring a safe environment.
Tools use to protect people, property
1.
2.
3.
4.
5.
6.
7.
8.
9.
Barriers.
Surveillance equipment e.g. CCTV
Your observation power.
Awareness of your surroundings.
Patrols.
Searches.
Crowed control.
Alarms.
Locks.
Rules of note taking
You may be required to recall event month or years after they happened.
'' Your note book is your official memory''
Always records your notes: - ''as the event is occurring… or as soon possible after the event''.
……………………………………………………………………………………………………………………………………………………………….
What is professional?
''A person with the skills and attitude to do their job in the best way possible''
Discretion:
'' Discretion is the careful use of good judgment in each individual situation to decide how to act.''
Public relation:
'' Public relation is the skill of presenting an idea or subject in the best possible light''
Integrity and ethics
'' Integrity is the one of the most important qualities a security guard can have, client have select your
company and your company has selected you because they believe they will receive reliability, honesty and
trust.''
ETHICS
'' Knowing the difference between good and bad, right and wrong, and recognizing moral duties
and obligations.''
Impartiality can be effected by:
1.
2.
3.
4.
5.
Discrimination.
Prejudice.
Stereotyping.
Attitude.
Faulty _______ and also something worst.
Cause of misconduct:
1.
2.
3.
4.
Peer pressure.
Invisibility.
Rationalization.
Frustration ''it's doesn't matter if I do the right things, no one else gets in to trouble for doing the
wrong things.''
Team work can be achieved by remembering 4 ''C''s
1. Collaboration.
2. Cooperation.
3.
4.
Creativity.
Clarity.
Deportment:
''Deportment is the way in which guard present themselves to the public and consist of a number of
factors.''
Aspect of deportment:
1. Uniform.
2. Behavior.
3. Posture.
4. Personal hygiene.
5. Conduct.
 Your uniform represent to your company in the world.
 Your deportment is key to relationship between you, your employer and the client.
Observation skills:
1. Being alert.
2. Understanding your environment.
3. Being attentive.
4. Remembering what happened in the past.
Good security awareness means:
1. Knowing what equipment should be in the post.
2. Knowing who should be allowing in on a site and who has been recently terminated.
3. Knowing whether a large group of people just went to the washroom all together.
4. Recognizing whether an outside door is properly closed or open.
5. Knowing whether a situation has happened once or part of a pattern that has happened before.
What can you do as a security guard to prevent crime?
1.
2.
3.
4.
5.
6.
Being aware.
Making suggestion.
Being visible.
Talking to people.
Sharing information.
Writing good notes and complete reports.
IMP # ''Observation skills allow us to understand what we have seen''
IMP # ''Parts of the rule of the security guard is to assess an event and determine whether it is
or requires action''.
Observation skill can be:
1. Reactive
2. Proactive
routine
IMP # '' To gather information that is useful is one of the basic rules of private security to observe and
report.''
Observation skills allow to
1.
2.
3.
Gather information.
Understand what we have seen.
Use that information as needed.
Using portable radio:
DO THE FOLLOWING:
1. Quickly think about what you are doing to say before you say it.
2. Speak clearly and carefully.
3. Be brief and concise.
4. Use the proper radio codes and terminology.
5. Find a good transmission area.
DON’T DO THE FOLLOWING:
1.
2.
3.
Break in to another transmission and terminology.
Get carries away with radio slang (bad words).
Give out locations, telephone numbers on radio.
Use the radio for personal purpose e.g. Bring me a cup of tea.
Reserving an incident scene:
1.
2.
3.
4.
Prevent destruction of evidence.
Prevent false evidence from appearing.
Secure the scene for investigation.
Keep non authorized person out of the immediate area.
Two important considerations
1. Assume your report could read by anyone.
2. Don’t say anything in a report that you cannot justify.
Evidence:
''Evidence is anything that is factually based and can be used to assist someone in coming to a conclusion
or judgment.''
IMP # Evidence is a critical part of any investigation and must be handled properly.
IMP # Evidence relevant to an event may be found at a crime or incident scene or at another place.
Why we use evidence
We use evidence to:
1. Determine the facts of an incident.
2. Recreate the event occurring before during or after an incident.
3. Identify people or things related to an incident.
Forms (kind) of evidence
1. Verbal.
2.
3.
Documentary.
Real (original evidence).
Communicating skills
1. Verbal.
2. Non verbal.
The security guards communicate with
1. Client.
2. Public
3. Supervisor.
4. Other guards.
Effective communication:
''Effective communication is skill of being able to give someone the right massage in the right way to
ensure that it is understood as intended.''
3 parts of effective communication
1.
2.
3.
The right message.
In the right way.
Understood as intended.
How to establish proper presence
1. Make eye contact.
2. Be aware of your body language.
3. Ensure that your uniform is at the proper deportment standards.
Dialogue includes
1. Speaking clearly.
2. Presenting the right message.
3. Speaking confidently.
4. Listen.
Negative contacts
1. People dissatisfied with your client.
2. People who have had a bad day.
3. People who want to cause trouble.
4. People upset with the work of security.
Preventing a negative contact from happening
1.
2.
3.
4.
Be willing to help.
Explain.
Don’t make assumptions about your customer.
Based on age or race
How do you turn a negative in to a positive contacts?
1. Act professionally.
2. Be confident in your work.
3. Be and solve a person's problems.
IMP # the most important tool in dealing with difficult people is your attitude.
Things not to do with difficult people
1. Be difficult in return.
2. Be sarcastic or rude.
3. Argue.
4. Laugh.
Your attitude
1.
2.
3.
4.
5.
Keep a positive attitude.
Difficult people are the minority.
Focus on providing good security.
You can not eliminate what is out of your control.
Be realistic and flexible when you can.
What hazards should you look for worksite?
1.
2.
3.
4.
Physical hazards.
Machine hazards.
Biological hazards.
Material handling.
IMP # ''part of any being of evidence security guard is maintaining good relationship with the police''
Basic function of law
1.
2.
Right and privileges.
Obligations.
Sources of law
1.
2.
3.
Sharia (islamic law)
Satute law. (penal code)
Customary law. (al erf)
Four sources of Islamic law
1.
2.
3.
Quran.
Sunnah.
Ijma.
4.
Qiyas.
To be found guilty of a crime an accused must be:
1.
2.
3.
Mature
Sane
Not under duress
# Age maturity in civil law: 21-years
Criminal law: 18-years
Age of responsibility: 7-years
Two element of crime
1.
2.
Legal.
Moral
Punishment in Islamic law
1.
2.
3.
Huddud.
Qisas.
Diyas.
Tazir
It means correction:
1.
2.
3.
4.
5.
Crimes.
Imprisonment.
Flogging.
Death penalty.
Mercy.
Statute law
1) Criminal law
(a) Felony.
(b) Misdemeanor.
(c) Contravention.
2) Civil law
(a) Labor, immigration, family dispute and land lord, tenant, all includes.
When you are finished giving evidence
''You may have to give your note book or part of it a copy of it to the court after your testimony you may be
required to stay always flow the instruction of the judge.''
Power of arrest
Arrest:

An arrest is the detention of a person according to law. Power of arrest comes from authority granted by
law.
Police power of arrest and detain


Prosecutor makes a decision someone charged to court or not.
If a person is charged with a crime they can be held in prison until the trial (up to 30 days)
When a crime has not been committed
'' Use necessary force only in the act for the purpose''



Making an arrest can be one of the most sensitive and difficult part of a security guards job.
Know your legal rights and requirement.
Know your company policies.
If you make an arrest, you have four legal duties
1.
2.
3.
4.
Identify yourself.
Tell the person they are under arrest.
Tell them the true reason for the arrest.
Tell them they are now in the custody or necessary physically restrain them.
Authority to search on arrest
'' When someone is arrested they may need to be searched for evidence or weapons.''

Escape to run away from somewhere.
Searching method
1.
2.
3.
4.
Try visual first
Ask the permission to search.
Do not mixed-gender search unless there is a serious emergency.
Seized.
Use of force



It is very difficult decision to use force, everyone use force:
''Everyone has the right to use force to defend themselves against attack.''
There are 4 use of force condition:
Customer service skills
''Security companies are service business and security guard are a vital part a delivering a quality service.''
Providing excellence in customer service was one of fundamentals of professionalism.
Providing a service
It means doing something customer wants in a way a customer wants it done.
''Service is the responsibility of every person in a service based company.''
Who is your customer
1.
2.
3.
The primary clients.
People who deal with your primary client.
The public.
Primary client need
1.
2.
3.
4.
5.
Security.
Assistance.
Knowledge.
Problem solving.
Positive image.
Exceeding service expectation
1.
2.
3.
4.
Be consistent.
Be positive.
Remember that image is important.
Be customer focused.
Good security and good service
1.
2.
3.
4.
Treat people in the friendly way
Don’t follow people around.
Try and recognize regular clients' representative and customer.
Apply the rules consistently
Keep security customer service skill
1.
2.
3.
4.
5.
Anticipate
Be patient
Be polite.
Remain clam
Handle complaints appropriately.
Example of non-security tasks
1.
2.
3.
4.
Carrying package for a client's customer.
Running and errand.
Counting people entering in a mall.
Parking vehicle.
Six consideration if your customer request that you provide a non security task
1.
2.
3.
4.
5.
6.
It is part of your job.
Who is making the request?
Can you perform the task without compromising security?
Does it support good customer service?
If in doubt, ask.
If it cannot be done, explain.
IMP # ''security is a service business it must always balance against customer service''.
Cultural diversity
Different kind of culture in U.A.E.







Local U.A.E. citizen- 15%
Foreign nationals -85%
224 nationalities in U.A.E.
23% Arabs from other country.
32% Indian.
38% other Asian and east.
5% European and North American.
**** 25,000 People adds Residence per month.
****Country's founder: H.H. Sheikh Zayad Bin Sultan Al Nahyan.
U.A.E. Citizens have a strong sense of security:
1.
2.
3.
There is a high police present in public.
Private security is widely used. Must building have security guard.
Building owners have an exception that private security will solve the local problems.
Prejudice - Narrow mindedness, jealousy.
'' Prejudice came from ''Prejudge'' and is bias against someone or something because of a personal belief''.
How you deal with prejudice
1.
2.
3.
4.
Ignore it.
Address it.
Tell someone about it.
Change your own behavior.
Discrimination – unfairness
'' Discrimination is treating some people different from other on the basis of race, religion, gender, or
ethnic background.''
Stereotyping -Fixed ideas
''Stereotyping is an individual behavior that makes assumptions about people or culture as a group''.
''DON’T JUDGE A BOOK BY IT'S COVER''
Example of public property protection
1.
2.
3.
Army bases.
Harbors - Protection using boats.
Embassies.
Private property protection
1.
2.
3.
4.
Alarms.
Fences.
Locks.
Covering.
Most property protection falls in to one of four category:
1.
2.
3.
4.
Perimeter protection.
Building protection.
Space/ area protection.
Object protection
What are some ways to protect a perimeter
1.
2.
3.
4.
5.
Fence or walls.
Natural barriers.
Electronic barriers that trigger an alarm.
Vehicle or pedestrian gates.
Patrols.
Alternative kind of fencing
1.
2.
3.
4.
Landscaping.
Barricades.
Pylons.
Intercom system.
5.
6.
Alarms.
Motion sensor.
Object protection
1.
2.
3.
4.
Falling cabinet
Display cases.
Alarm and locks.
Access control
''Access control is controlling the movement of people, vehicle, material and information in to and out of
the site''.
Why we control access
1.
2.
3.
4.
5.
To issue or withhold.
To qualify a person's right or privilege.
To control the speed of access to or from a place.
To prevent injury to person or damages to goods or materials.
To control person, material or information against unauthorized observation or remove.
IMP # you should be aware of your worksite's policies regarding access control.
Determining identity
1.
2.


personal reorganization
Identification card.
The key to handling unauthorized access is to be polite but form.
If an emergency vehicle approaches your control point, you should try to determine in advance if it is
authorized.
Vehicle identification
1.
2.
3.
4.
Licence plate.
Decal or pass on window.
Driver ID.
Approved list.
Searches
'' In providing security to a premises guard may be required to search people, package or
vehicle''.
Why search?
1.
2.
3.
4.
To keep important things in.
To keep potential problem out.
To control access to an area.
To know what is a specific area.
Things to search for
1.
2.
3.
Dangerous items
Stolen items.
Prohibited items.
When to search a Vehicle
1.
2.
3.
When required by your site orders.
When vehicle enters a work site.
When vehicle leaves a work site.
Vehicle search tools
1.
2.
3.
4.
5.
Eyes.
Flashlight.
Mirror.
X- Ray machine.
Dogs.
When to search people or package
1.
2.
3.
4.
When required by your site order.
When a person enters and leaves the area.
Carrying some things that could conceal a theft (conceal- notice or discovered)
When a person leaves a high security area to detect theft.
People and package search tools
1.
2.
3.
4.
Eyes.
Metal detector.
X-ray machine.
Hand search.
Gaining co-operation
1.
2.
3.
4.
5.
Be polite but speak with authority.
Ask for cooperation.
Tell people why.
If you find something prohibited don’t accuse people.
Thanks for their cooperation.
Security patrol
'' The goal of security is the prevention and identification of problem (situation) that’s May
negatively affects your client''.
IMP # You should never carry any kind of weapon unless it has been authorized by your company''
Changing your shift
1.
2.
3.
4.
5.
6.
Gather information.
Check you equipment.
Attend any shift briefing held at you site.
Think about what you will do.
Establish your plan for your patrol.
Share information with co-workers.
Types of patrol
1.
2.
3.
4.
5.
Reactive.
Proactive.
Control area.
Random.
Directed.
Senses on patrol
1.
2.
3.
4.
5.
Sight.
Sound. (Hearing)
Smell
Touch.
Taste.
Common ways of patrolling
1.
2.
3.
4.
Visually.
Moving on foot.
Bicycle.
Vehicle.
ALARM SYSTEM
Types of alarms:
1.
2.
3.
Intrusion alarm. (something has been breach)
Distress alarm. ( filling trouble or panic)
Fire alarm (smoke, co2)
Three major parts of alarm
1.
2.
3.
Sensor. (antenna)
Control panel.
Enunciator or sounding device.
Types of sensor
1.
2.
3.
4.
Photoelectric.
Motion.
Electromechanical (Using Plumber always)
Pressure.
Alarm monitoring
1.
2.
3.
4.
Local.
Central station.
Remote/ direct
Proprietary.
IMP # many of the alarm the alarms a security guard responds to, are false
But!
''All alarms a security guard responds to should be treated as if genuine''.
Two types of false alarms
1.
2.
Alarms which are false because of faulty equipment.
Alarms which are false because they have been triggered unintentionally.
Causes of false alarms
1.
2.
3.
4.
5.
Technical malfunction.
Operator error.
Accidental activation by person.
Environment causes.
Power outages. (Surges- immediately change)
(Gust- wind force)
Control room:
'' Control room is intended to be a place where security function can be co-ordinate.''
Control room function
1.
2.
3.
House the monitors for internal and external CCTV
House of monitors for different site alarms.
Act as an emergency operation center.
4.
Act as a briefing room for security guard shift.
Intrusion alarm
''An intrusion alarm detects a potential attack on something that is being protected.''
EXAMPLE
1.
2.
3.
4.
Door/ window alarm
Display (showing) presentation.
Motion detection alarm.
Vehicle alarm.
IMP # ''Intrusion alarm should be treated as a warning that someone is trying to commit a crime whether theft
to property.''
Responding to an intrusion alarm
1.
2.
3.
4.
5.
6.

Have a plan.
If possible know what is happening before you attend your scene.
Try and respond with more than one guard.
If possible observe the area before you attend the scene.
Think about your action before you take them.
If someone has a weapon act appropriately.
''Showing a good and quick reaction to somebody or something to say or do something as an answer or
reaction to that''.
Distress alarm
''Distress alarm detects a problem with a person or things that could be a crime or call for help''.
EXAMPLE:
*panic alarm.
*signal faulty equipment.
1.
2.
3.
Personal panic equipment.
Medical alarm.
Equipment alarm.
CCTV
''Close circuit television is a growing tool for private security and security guard should be able to
recognize this technology'.
Use of CCTV
1.
2.
3.
4.
In area where surveillance does not want to be noticed.
In area where surveillance does want to be noticed.
In area where it is dangerous or impractical to have a person conduct surveillance.
In watching large area of land or property.
Information security
''Information security is the guarding of computer hardware and software from theft or use for illegal
purpose.''
TRAFFIC CONTROL
Priorities at an accident scene
1.
2.
3.
4.
If there any injured?
Is there gas leaking from a vehicle or a fire?
Is the accident blocking traffic?
Remember that an accident scene may turn out to be a crime scene.
EMERGENCY SITUATION
FIRE DETECTION AND RESPONSE:
Fire requires 4 element
1.
2.
3.
4.
Fuel
Heat
Oxygen
Combustion (chemical chain reaction)
Class of fire
1.
2.
3.
4.
Class A – Ordinary fire
Class B – Flammable liquids
Class C- Flammable Gas
Class E- Electrical Fire
IMP # ''the easiest way to deal with fire is to prevent it from happening in the first instance.''
Fire prevention
1.
2.
3.
4.
5.
Be observant for unusual circumstance.
Be aware of your normal surrounding.
Are there items blocking fire exits.
Use your senses.
Watch for fire hazards.
Alarm devices


Some initiation devices automatically contact the fire service and some do not''.
Always know now those works at your guard site.
Hazardous material response:
1.
2.
3.
4.
5.
Know your site response plan.
Contact your control room or supervisor or client.
Be prepared to contain an area.
Know your sites evacuation plan.
If there is a fire remember the fire extinguisher symbols.
Building experts
''Who know about everything in building'' i.e. Engineer
Bomb threat
''Most BOMB threats are false and are made as a way of promoting fear.''
But!
''All bomb threats should be taken seriously.''
IMP #'' When receiving a threat it is most important to remember to act CALMY and get as much information as
possible."
5 principal of BOMB threat search
1.
2.
3.
4.
5.
Have a plan.
Use people for a search who know the building.
Don’t use radio or mobile during a search for an explosive device.
Make sure staffs involved in a search are briefed on what to do.
Make sure building maps are available and every area is covered.
Search method
1.
2.
3.
Grid search.
Concertic search.
Bottom to top
IMP # ''The key is to search each area in turn and know what has been searched and what has not been searched.''
IMP # ''If you find a suspicious item do not touch it".
step to take if you find a suspicious device
1.
Advise your planned contact.
2.
3.
Clear the area for 100 meter.
If you cannot advise your planned contact call police at 999.
PUBLIC EMERGENCY AND DISASTER RESPONCES
Emergency
'' An emergency situation is a occurrence that happens unexpectedly and require immediate action''.
1.
2.
3.
Serious occurrence.
That happens unexpectedly
Requires immediate action.
Emergency situation can be
1.
2.
Man made.
Natural.
Man made emergency
1.
2.
3.
Major crimes.
Accidents.
Equipment failure
Natural emergency
1.
2.
3.
Disasters (an event that cause a lot of harm and damage).
Public health.
Environment.
Types of emergency
1.
2.
3.
Danger to life.
Danger to health.
Danger to property.
IMP # '' an important factor in dealing with emergencies effectively is LEADERSHIP security guard are expected
to know what to do.''
People reach in emergency
1.
2.
3.
4.
Shock.
Disbelief.
Crying or shouting.
Running away.
IMP # in an emergency people act differently''.
Security guards react in an emergency
1.
2.
3.
4.
5.
Keep calm.
Ask for help.
Use the resources around you.
Follow a plan.
Know your site.
IMP # ''The most important thing you can do to deal with an emergency is plan for it to happen.''
Emergency responses
1.
2.
3.
4.
5.
First aid emergencies.
Elevator emergencies.
Building emergencies.
Fire.
Crime.
Labor disputes
1.
2.
3.
Protect people from injury or assault.
Protect property from damage.
Control site access in accordance with the site order.
IMP # '' The most important aspect of building evacuation is having a plan for safe evacuation and conducted it
without panic''
# ''in order to have a safe and panic free evacuation a security guard should always know the sites emergency
plan.''
Evacuation plan think about 5 considerations
1.
2.
3.
4.
5.
Prepare in advance.
Know what you are going to do.
Know how to do it.
What happens when you do it?
Expect the unexpected.
*** Assembly Area - Safe area
Crowed control
'' Crowed control is the orderly management of large group of people''
''Never try to control a crowd alone ''
Crowd control equipment
1.
2.
3.
4.
Barricades.
Stanchipus.
Tape.
Security guard.
Dealing with crowd
1.
2.
3.
4.
Be friendly but firm.
Keep your eyes on the crowd.
Call for assistance if problems arise.
If a crowd becomes too unmanageable move away for your own safety.
***BEST OF LUCK***