STUDENTS’ SATISFACTION LEVEL OF STUDENT
AFFAIRS SERVICES (SAS) UNITS AT
CAPSU DUMARAO SY 2017-2018
Researchers:
JEZEL F. SUCIAS
MARYNETH B. BARRIOS, DVM
LOURDES A. DELA CRUZ
2018
Jezel F. Sucias, Maryneth B. Barrios, DVM and Lourdes A. Dela Cruz “Students’
Satisfaction Level of Student Affairs Services (SAS) Units at CapSU Dumarao
SY 2017-2018”. Unpublished Research Paper, Capiz State University Dumarao
Satellite College, December, 2018.
Abstract
The study aimed to determine the satisfaction level of the students to the different
Student Affairs and Services Units of CapSU – Dumarao in school year 2017 – 2018.
Specifically, the study sought to answer the following: 1.) What is the socio-demographic
profile of the respondents? , and 2.) What is the level of satisfaction of the students to the
different Student Affairs and Services Units of CapSU – Dumarao? This study will be
anchored on the Motivational theory of Morphew and Harley (2006) which says that the
process of articulating institution’s mission has two potential benefits. One of the benefits
is that “a shared sense of purpose has the capacity to inspire and motivate those within an
institution and to communicate its characteristics, values and history to key external
constituents”. In general, Raynor (1998) also believes that mission and vision of an
institution are not able to stand alone (Penaflor et al., 2017).
Pure descriptive research design was employed in the study. Respondents of the study
was the selected students from five programs of CapSU Dumarao (BSA, BEED, BSED,
Criminology and DVM). Stratified Random Sampling was used to get the appropriate
sample size determined using the formula used by Slovin. The research instrument was a
prepared questionnaire and presented in English language and local dialect. In the
questionnaire, respondents were asked of their satisfaction level on the different Student
Affairs Services units of the college. There are three categories rated by selected students
from each program. These are the following: Objectives of Students Services: Fully
Attained, Partially Attained, Attained, Not Attained; Adequacy of Students Services
Office: Very Adequate, Adequate, Inadequate, Very Inadequate, None; Services of Each
Student Services Office: Strongly Agree, Agree, Uncertain, Disagree, Strongly Disagree.
Data collected was analysed using descriptive statistics such as mean, frequency counts,
and percentage distribution.
Generally, results revealed of the following categories that there are still
offices/units who partially attained the objectives of the Student Services namely;
Medical/Dental services, and Food services; inadequacy on the facilities that provides
quality services to the students are Alumni services, Student Organization services and
Student Publication services, and student strongly agree on the satisfaction of the services
on the following namely, Student Organization services, Guidance and Counselling
services, and Socio-cultural Development services despite of inadequacy of facilities in the
following offices.