Subject: Request Market Analysis Report Danbee Jeong To: Michelle Schwartz Cc: Dale Snitterman; Daley Swarna, Shaye Ifiko; Jake Veasna Hello Michelle, I would like to follow up on my request regarding a weekly market analysis for over a week. Yesterday, you promised me you send the analysis soon. However, I don’t receive yet. Could you send me the analysis by today? Please let me know if you have any concerns. Thank you, Danbee Jeong Subject: Re: Request a refund for the error Danbee Jeong To: Jennifer Hightower Hello Jennifer, We apologize for the error with your order. Based on our company’s policy, unfortunately, we cannot issue a full return for your order. However, we understand that this is an inconvenience for you, so we would like to inform you that we can provide a half of the design fee refund. Please let us know if you have any questions. Thank you, Danbee Jeong Shineheart Global