Subject: Request Market Analysis Report
Danbee Jeong
To: Michelle Schwartz
Cc: Dale Snitterman; Daley Swarna, Shaye Ifiko; Jake Veasna
Hello Michelle,
I would like to follow up on my request regarding a weekly market analysis for over a week.
Yesterday, you promised me you send the analysis soon. However, I don’t receive yet.
Could you send me the analysis by today?
Please let me know if you have any concerns.
Thank you,
Danbee Jeong
Subject: Re: Request a refund for the error
Danbee Jeong
To: Jennifer Hightower
Hello Jennifer,
We apologize for the error with your order.
Based on our company’s policy, unfortunately, we cannot issue a full return for your order.
However, we understand that this is an inconvenience for you, so we would like to inform you that we can
provide a half of the design fee refund.
Please let us know if you have any questions.
Thank you,
Danbee Jeong
Shineheart Global