Individual task Harrold letter Felix Dear Friend Hey! I’m Harrold, yes your old friend in the pet shop. We haven’t meet for years, but as you know I’m still working in the Pet shop. The Pet shop have change a lot, the shop was taken away by another company, they made a lot of changes, like adding alphabet that will making the consumer think they are welcome to kids and having animal-related songs that can hear even out side of the shop. This may be one way to please the consumer and may be a reason why old shop died. The recent changes are the changing in working routine and it’s quite a pain for me, who likes being alone right?