9/1/22, 2:33 AM
Test: Test Banks Leadership and Management | Quizlet
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20 Multiple choice questions
Term
1 of 20
The nurse desires to improve time management skills. What action should the nurse take first?
Make a to-do list.
Use a daily worksheet.
Complete a time inventory.
Focus on completing the most difficult tasks first.
Term
2 of 20
A nurse manager has had to handle a particularly difficult physician who is demanding as well as
demeaning. Through this situation, the nurse manager has learned that accuracy and honesty are
attributes of which skill necessary for managers?
Critical thinking
Communication
Networking
Responsibility
Term
3 of 20
The nurse with 15 years of experience and 7 years of employment with an organization will
provide guidance and advice to a new graduate nurse. What is the role of the experienced
nurse?
Mentor
Manager
Preceptor
Leader
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Test: Test Banks Leadership and Management | Quizlet
Term
4 of 20
The nursing staff is informed that the current system of record keeping is going to be changed to
make it more efficient. This activity would be considered which stage of change?
Refreezing
Unfreezing
Moving
Drift
Term
5 of 20
The nurse thanks a nursing assistive personnel (NAP) for helping with client care and praises the
NAP's patience with a challenging client. What is the possible outcome from the feedback
provided to the NAP?
Motivation
Time management
Improved skill level
Improved resource use
Term
6 of 20
A nursing student would like to do an observation on one of the inpatient units at a hospital. In
assisting the student to meet this desire, the educator would look for which of the following?
Mentor
Manager
Team leader
Preceptor
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9/1/22, 2:33 AM
Test: Test Banks Leadership and Management | Quizlet
Term
7 of 20
A group of community health nurses work together in the same office. They are each responsible
for their own caseloads and scheduling of appointments. Their major leadership directives come
from the state health office, several hundred miles away. This group of nurses is functioning under
what type of leadership?
Charismatic
Shared
Transformational
Transactional
Term
8 of 20
An organization changed the documentation system a month ago; however, one staff nurse has
missed every training session and continues to use the previous documentation system. What is
this nurse demonstrating?
Unfreezing
Active resistance
Passive resistance
Comfort zone
Term
9 of 20
The manager is conducting an informal negotiation between two staff members and is focusing
on managing the emotions and setting the ground rules. Which stage does this demonstrate?
Setting the stage
Conducting the negotiation
Making offers and counteroffers
Agreeing on resolution of the conflict
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Test: Test Banks Leadership and Management | Quizlet
Term
10 of 20
The managers of the physical therapy and nursing departments are having conflict about who is
responsible for transporting patients for rehabilitation. All attempts at conflict resolution have
failed. What is the next step the managers should take?
Inform the nurses that they must take the patients to and from therapy.
Inform the therapists that they must take the patients to and from therapy.
Ask the hospital administrator to make an unbiased decision.
Begin informal negotiations between the two departments.
Term
11 of 20
During a particularly heated staff meeting regarding staff assignments, the nurse manager makes
this comment: When you all can come to a decision, let me know and well move on from there.
This leader is best identified as which of the following?
Democratic leader
Permissive leader
Bureaucratic leader
Situational leader
Term
12 of 20
. The nurse manager desires to use the SOAR process to improve the care area performance. On
what should the manager focus when using SOAR for this analysis?
Results
Strengths
Inspiration
Opportunities
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Term
13 of 20
A hospital is implementing a computerized charting system, and all nursing staff are required to
be oriented to the system by a specific deadline. This is an example of which type of change?
Overt change
Covert change
Unplanned change
Drift
Term
14 of 20
At a recent nurse staff meeting, the chief nursing officer (CNO) announced that all nursing staff
would work 12-hour shifts on a day-night rotation schedule that would alternate every 6 weeks.
This decision was made to solve discord between the nurses who work the different shifts in
order for all staff to appreciate the different job responsibilities. What type of leadership is the
CNO displaying?
Management
Laissez-faire
Democratic
Authoritarian
Term
15 of 20
SWOT
Conducting the negotiation
Generate possible solutions.
strengths, weaknesses, opportunities, threats
Begin informal negotiations between the two departments.
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Test: Test Banks Leadership and Management | Quizlet
Term
16 of 20
A hospital was named in a lawsuit after a client had to undergo a second surgical procedure
because an arthroscopy was performed on the wrong knee during surgery. The hospital settled
out of court with the client for damages. This is an example of which principle of management?
Authority
Responsibility
Coordination
Accountability
Term
17 of 20
An expert nurse feels confident in the role as a clinician on the unit, enjoys the work, and feels in
charge of career direction. Which leadership state is the nurse experiencing?
Power-based authority
Effective management skills
Empowerment in the role
Followership skills
Term
18 of 20
What is the first stage of the complex process of change?
Recognizing resistance
Unfreezing
Forming a comfort zone
Actively resisting
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Term
19 of 20
The nurse manager is in the midst of creating a budget for the next year. Which economic
information should the nurse keep in mind when preparing this budget?
Resources are scarce.
The need for nurses will increase.
The number of vacant positions for nurses will grow.
There is an increased need for advanced practice nurses.
Term
20 of 20
A nursing assistive personnel (NAP) with limited direct care experience is assigned to help on a
care area. Which task should the nurse safely delegate to the NAP to complete?
Feeding
Ambulating
Transporting
Vital sign measurement
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