Lesson No. 70
Sample e-mails
1. The Boss (Chairman) to his employees
New Message
To All (the Chief Managers and Managers of the
organisation).
Cc
Bcc (1) To The General Manager, Human Resources Dept’,
2.
To The General Manager, Business Operations.
Customer service: Suggestions Invited.
Hello all,
Hope all of you had a great weekend.
I propose to convene a meeting of all the Chief Managers and Managers at the
Conference Hall in the second floor on the 15th of July, 2019 at 3.30 P.M.
The agenda of the meeting will be "How to improve our customer service".
I welcome you to send your suggestions to improve our customer service, by e-mail to my
secretary Mrs. Linda not later than 12th of this month.
All your suggestions will receive my personal attention. The suggestions that are found to
be good and workable will be discussed in the above said meeting. The persons giving
such suggestion will be given due credit.
Therefore, please send your suggestions and let us jointly take efforts to improve our
customer service.
Best regards,
(Sd) Chairman.
Send
Lesson No. 70
Sample e-mail No. 2 (Related to the e-mail No. 1 above)
E-mail sent by one Manager to his colleague in another Department.
New Message
To
Cc Bcc
Subject: Chairman’s e-mail on Customer service
Hi Paul,
How are you?
Did you read our Boss's today's e-mail regarding suggestion for better customer
service?
The other day you and I were discussing about the customers who used to be
annoyed and frustrated with the Voice Interactive Response (IVR) in our company.
I have a suggestion. But I would like to get your opinion too before sending my
suggestion to the Chairman's secretariat. Shall we meet at lunch to discuss it?
Please let me know.
Sd….. John Peter.
Lesson No. 70
Sample e-mail No. 3 (Related to the e-mails 1 and 2 above)
E-mail Sent by John Peter to the Chairman of the organisation.
New Message
To (The Chairman’s e-mail
ID)
Subject Customer Service: Suggestion
Cc Bcc
Dear Sir,
My greetings to you, Sir
With regard to your e-mail dated ……I thank you very much for the opportunity given to
us to offer our suggestions for better customer service.
The following are my suggestion.
1. An officer, instead of a junior clerk, is required in each department dedicated only to
answer customer calls. He/ She will be a single point of contact for the customer to resolve
all issues concerning the customer's work in the department within a reasonable time
frame.
2. When a customer calls by phone there should be a person - a telephone operator who
will direct calls to the related department's dedicated officer.
3. If the above procedure is followed the customer will be talking to just two live persons
instead of the Voice Interactive Response (IVR) which is a big irritant to the customers
who I deal with.
If you need any further explanation or clarification from me, I shall be too happy to be of
further assistance to you.
I thank you once again for the opportunity given to us to offer our suggestion.
With regards and respects.
Name; John Peter.
Lesson No. 70
Sample No. 4
Sample e-mail of a student in the final year of his education writing to the recruiter in respect of a
job.
New Message
To Mr XXXXXXXXXXXXXX
Subject: Campus recruitment at XXXXXX College.
Cc Bcc
It was great to meet you at the campus recruitment on July 7 , 2019 at ABC College,
Chennai. Thank you for your initial provisional offer letter No. 99999 dated XX/XX/XXXX
for a position for me as an accountant in your administrative office and you wanted me to
send you my resume in detail. Please find attached my resume and cover letter. I look
forward to your response.
th
Name: Rajesh
Phone No. 999999999
Lesson No. 70
Sample No. 5
Sample e-mail of a Professor to publish his book.
New Message
To e-mail id (XXXXX Publishing
House)
Subject; Request for publication of my book
Cc Bcc
Hello,
I am Dr. XXXXX, Professor of Economics in the University of Madras for the past three years.
Earlier I was Head of the Dept of Economics in Delhi University for 7 years.
I have written a book on economics which will be useful for students at the graduate and
undergraduate level.
I shall be glad if you could arrange to publish the book as per usal terms and condition.
Please let me know how should I proceed further.
Sender’s Name.
Lesson No. 70
Sample No. 6
Sample e-mail of a customer to the Bank Manager.
New Message
To e-mail id (Manager, xxxx bank, xxxx
ranch)
Manager, xxx Bank)
Bcc
Subject; Request for publication of my book
Cc e-mail Id ( General
Dear Sir,
Greetings to you.
I am Dr. XXXXX, your customer having various Deposit accounts. My principal account number is
xxxxxxxxxxxx
I am sorry say that the customer service at your branch is not that satisfactory of late. The
following are the areas that I think, have to receive your attention:
1. The token Display Board never works.
2. The ATM machine just outside your branch is out of order most of the time. Or, the cash
is not available for withdrawal.
3. There are some clerical staff who reach the counter late always.
4. The Pass-book printing machine seldom works.
5. Above all, no one picks up the phone; it is almost impossible to talk to anyone in the Bank.
I shall be glad if you could arrange to attend to the issues mentioned above as soon as possible.
Regards.
Sender’s Name.