Princess Mae B. Cacas
Level III - B4
NCM 56 (RLE - Ward Class)
Ward Class Topic Outline
THERAPEUTIC COMMUNICATION
I.
Objectives
II.
What is Communication?
III.
What is Therapeutic Communication?
IV.
The Impact of Preexisting Conditions
A. Values, Attitudes, and Beliefs
B. Culture and Religion
C. Social Status
D. Gender
E. Age or Developmental Level
F. Environment in which the transaction takes place
1. Territoriality
2. Density
3. Distance
a. Intimate Distance
b. Personal Distance
c. Social Distance
d. Public Distance
V.
Nonverbal Communication
A. Physical Appearance and Dress
B. Body Movement and Posture
C. Touch
1. Functional-professional
2. Social-polite
3. Friendship-warmth
4. Love-intimacy
5. Sexual-arousal
D. Facial Expressions
E. Eye Behavior/Contact
F. Vocal Cues or Paralanguage
1. Circumstantiality
2. Paralanguage
G. Silence
VI.
Verbal Communication Skills
A. Concrete Messages
B. Abstract Messages
VII.
Using Therapeutic Communication Techniques
VIII.
Avoiding Nontherapeutic Communication
IX.
Interpreting Signals or Cues
A. Overt Cues
B. Covert Cues
X.
Active Listening and Observation
A. Active Listening
B. Active Observation
XI.
Motivational Interviewing
XII.
Process Recording
XIII.
Feedback
XIV.
Summary and Key Points to Consider When Working on Therapeutic
Communication Skills
References
Donovan, L. M., & Mullen, L. K. (2019, July). Expanding nursing simulation programs
with a standardized patient protocol on therapeutic communication. Nurse
Education in Practice, 38, 126-131. https://doi.org/10.1016/j.nepr.2019.05.015
Halter, M. J. (2014). Varcarolis' Foundations of Psychiatric Mental Health Nursing: A
Clinical Approach (M. J. Halter, Ed.). Elsevier/Saunders.
Sharma, N., & Gupta, V. (2022, February 10). Therapeutic Communication - StatPearls.
NCBI. Retrieved August 25, 2022, from
https://www.ncbi.nlm.nih.gov/books/NBK567775/
Shives, L. R. (2012). Basic Concepts of Psychiatric-mental Health Nursing. Wolters
Kluwer Health/Lippincott Williams & Wilkins.
Townsend, M. C., & Morgan, K. I. (2018). Psychiatric Mental Health Nursing: Concepts
of Care in Evidence-based Practice. F.A. Davis Company.
Videbeck, S. L. (2019). Psychiatric-Mental Health Nursing. Lippincott Williams & Wilkins.