Higher Nationals
Internal verification of assessment decisions – BTEC (RQF)
INTERNAL VERIFICATION – ASSESSMENT DECISIONS
Programme title
BTEC Higher National Diploma in Computing
Assessor
Unit(s)
Internal Verifier
Unit 03:
Professional Practice
Assignment title
Work Related Learning Report: Design and Deliver a Training
Programme
Student’s name
Anjana Sandaruwan Abeysingha
List which assessment
criteria the Assessor has
awarded.
Pass
Merit
Distinction
INTERNAL VERIFIER CHECKLIST
Do the assessment criteria awarded
match those shown in the assignment
brief?
Is the Pass/Merit/Distinction grade
awarded justified by the assessor’s
comments on the student work?
Has the work been assessed
accurately?
Y/N
Y/N
Y/N
Is the feedback to the student:
Give details:
• Constructive?
• Linked to relevant assessment
criteria?
Y/N
Y/N
• Identifying opportunities for
improved performance?
Y/N
• Agreeing actions?
Y/N
Does the assessment decision need
amending?
Y/N
Assessor signature
Date
Internal Verifier signature
Date
Programme Leader signature (if
required)
Date
Confirm action completed
Remedial action taken
Give details:
Assessor signature
Date
Internal Verifier
signature
Date
Programme Leader signature
(if required)
Date
Higher Nationals - Summative Assignment Feedback Form
Student Name/ID
Anjana Sandaruwan Abeysingha
Unit Title
Unit 03:
Assignment Number
1
Assessor
17/07/2022
Date Received
1st submission
Submission Date
Professional Practice
Date Received 2nd
submission
Re-submission Date
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target audience
Pass, Merit & Distinction
Descripts
P1
P2
M1
D1
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios
Pass, Merit & Distinction
Descripts
P3
P4
M2
M3
D2
LO3 Discuss the importance and dynamics of working within a team and the impact of team working
in different environments
D3
Pass, Merit & Distinction P5
P6
M4
Descripts
LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher level learning
D4
Pass, Merit & Distinction P7
P8
M5
Descripts
Grade:
Assessor Signature:
Date:
Resubmission Feedback:
Grade:
Assessor Signature:
Date:
Internal Verifier’s Comments:
Signature & Date:
* Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place and grades
decisions have been agreed at the assessment board.
Assignment Feedback
Formative Feedback: Assessor to Student
Action Plan
Summative feedback
Feedback: Student to Assessor
Assessor signature
Date
Student signature
Date
Pearson Higher Nationals in
Computing
Unit 03: Professional Practice
Assignment 01
General Guidelines
1. A Cover page or title page – You should always attach a title page to your assignment. Use previous
page as your cover sheet and make sure all the details are accurately filled.
2. Attach this brief as the first section of your assignment.
3. All the assignments should be prepared using a word processing software.
4. All the assignments should be printed on A4 sized papers. Use single side printing.
5. Allow 1” for top, bottom , right margins and 1.25” for the left margin of each page.
Word Processing Rules
1.
2.
3.
4.
The font size should be 12 point, and should be in the style of Time New Roman.
Use 1.5 line spacing. Left justify all paragraphs.
Ensure that all the headings are consistent in terms of the font size and font style.
Use footer function in the word processor to insert Your Name, Subject, Assignment No, and
Page Number on each page. This is useful if individual sheets become detached for any reason.
5. Use word processing application spell check and grammar check function to help editing your
assignment.
Important Points:
1. It is strictly prohibited to use textboxes to add texts in the assignments, except for the compulsory
information. eg: Figures, tables of comparison etc. Adding text boxes in the body except for the
before mentioned compulsory information will result in rejection of your work.
2. Carefully check the hand in date and the instructions given in the assignment. Late submissions
will not be accepted.
3. Ensure that you give yourself enough time to complete the assignment by the due date.
4. Excuses of any nature will not be accepted for failure to hand in the work on time.
5. You must take responsibility for managing your own time effectively.
6. If you are unable to hand in your assignment on time and have valid reasons such as illness, you
may apply (in writing) for an extension.
7. Failure to achieve at least PASS criteria will result in a REFERRAL grade .
8. Non-submission of work without valid reasons will lead to an automatic RE FERRAL. You will then
be asked to complete an alternative assignment.
9. If you use other people’s work or ideas in your assignment, reference them properly using
HARVARD referencing system to avoid plagiarism. You have to provide both in-text citation and
a reference list.
10. If you are proven to be guilty of plagiarism or any academic misconduct, your grade could be
reduced to A REFERRAL or at worst you could be expelled from the course
Student Declaration
I hereby, declare that I know what plagiarism entails, namely to use another’s work and to present it as
my own without attributing the sources in the correct form. I further understand what it means to copy
another’s work.
1. I know that plagiarism is a punishable offence because it constitutes theft.
2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program, will be my own,
and where I have made use of another’s work, I will attribute the source in the correct way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding
agreement between myself and Pearson, UK.
6. I understand that my assignment will not be considered as submitted if this document is not
attached to the assignment.
Anjana
Student’s Signature:
(Provide E-mail ID)
17/07/2022
Date:
(Provide Submission Date)
Higher National Diploma in Business
Assignment Brief
Student Name /ID Number
Anjana Sandaruwan Abeysingha
Unit Number and Title
Unit 3:
Academic Year
2021/22
Professional Practice
Unit Tutor
Work Related Learning Report: Design and Deliver a
Training Programme
Assignment Title
Issue Date
Submission Date
17/07/2022
IV Name & Date
Submission format
The submission should be in the form of an individual report written in a concise, formal business style using single
spacing (refer to the assignment guidelines for more details). You are required to make use of headings, paragraphs
and subsections as appropriate, and all work must be supported with research and referenced using Harvard
referencing system. Please provide in-text citation and a list of references using Harvard referencing system. Please
note that this is an activity-based assessment and your report should include evidences to the activities carried out
individually and/or in a group.
To carry out the activities given on the brief, you are required to form groups, comprising maximum of 6 members.
Unit Learning Outcomes:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target
audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios.
LO3 Discuss the importance and dynamics of working within a team and the impact of team
working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher-level learning.
Scenario
Assume yourself as the event coordinator working in an event planning organization specialized in delivering trainings
on IT and soft skills. you have been appointed to design and deliver a training event on IT /Soft Skills to an identified
audience. You are required to complete the project within 2 months and the training plan and resources should be
finalized as per the requirement of the client.
You are required to form a group of not more than 6 members in order to carry out the event. The event will be headed
by an event manager/ leader and each group member will be assigned a set of tasks. While designing and delivering
the event,

the skills required to make the event successful

challenges faced during the design/ delivery

Critical evaluation of the problems, challenges faced and the methods used to overcome them

The need for continuously develop in a professional environment
Need to be thoroughly considered.
At the end of the event, produce an individual report by each member covering the following tasks.
Task 1:
Demonstrate how you are planning to effectively deliver the training event by designing a professional project plan
with following details.

Roles appointed to group members and an evaluation of interpersonal skills of each member that justifies the
assigned role in the team.
(Use the Belbin Theory to interpret the roles appointed to group members – Justify the roles allocated –
Describe the interpersonal skills of each member) – P1 & D1

Goal and objectives of the project (Common answer) (Use SMART approach)

Evidences to the meetings conducted with the client and the team members and the findings/ outcomes of
the meetings (Screen shots of WhatsApp discussions, emails exchanged, teams’ meetings you conducted,
physical meetings – Photographs)

Challenges/ problems identified and the plan to overcome them –
(Common answer – by listing brief interpretation of challenges you’ll faced during the team work and the
suggested solutions to overcome them) identify 5-6 major problems/challenges

A project schedule with the activities, milestones and contingencies identified.
(Include the Gantt chart) – P2 & M1
Task 2
1)Research different problem-solving techniques that can be used to solve the identified problems in task 1 and
demonstrate how critical reasoning (explain the reason for selection of the particular solution) can be applied to
identify a solution to the identified problems. (Consider at least 3 problems you have identified previously)
{Research the application of problem-solving techniques in the real world, and then take the above identified problems
and suggested solutions in the task 1 and do a comparison of the application of suggested solutions and identify the
most effective solution for the problem (Collectively agreed solution)}
2)Critically evaluate the solution methodology used to solve one of the identified problems and justify how selected
methodology helped you to successfully solve the problem and achieve the project objectives.
P3/P4/M2/M3/D2
Task 3
Work in your team by contributing your skills and knowledge to meet the project goal. Critically evaluate your own role
and contribution to the group for the completion of the training event. (D3)
Discuss the importance of having dynamic team members in a group to meet its goals by referring to the role assigned
to the group members and analyse how team dynamics among your group members effectively helped to achieve the
shared project goal. (P5/P6/M4)
Task 4
Discuss with examples, the importance of continuous professional development (CPD) in a work setting by evaluating
the range of CPD criteria that can be used to measure the effectiveness of your employees in your organization.
(P7/D4)
Produce a continuous professional development (CPD) plan using the criteria identified above with relevant to the
responsibilities, required skills, performance objectives for the members of your team. (P8)
***Include your PDP with Skill Audit & SWOT Analysis
Compare and contrast different motivational theories and discuss how they can be helpful to improve the performance
of the team members and meet the objectives of the developed CPD plan.
(M4)
Grading Rubric
Grading Criteria
Achieved
Feedback
LO1 Demonstrate a range of interpersonal and transferable
communication skills to a target audience.
P1 Demonstrate, using different communication styles and formats,
that you can effectively design and deliver a training event for a
given target audience.
P2 Demonstrate that you have used effective time management
skills in planning an event.
M1 Design a professional schedule to support the planning of an
event, to include contingencies and justifications of time allocated.
D1 Evaluate the effectiveness and application of interpersonal skills
during the design and delivery of a training event.
LO2 Apply critical reasoning and thinking to a range of problemsolving scenarios.
P3 Demonstrate the use of different problem-solving techniques in
the design and delivery of an event.
P4 Demonstrate that critical reasoning has been applied to a given
solution.
M2 Research the use of different problem-solving techniques used
in the design and delivery of an event.
M3 Justify the use and application of a range of solution
methodologies.
Anjana Sandaruwan
1
Professional Practice
D2 Critique the process of applying critical reasoning to a given
task/activity or event.
LO3 Discuss the importance and dynamics of working within a
team and the impact of team working in different environments.
P5 Discuss the importance of team dynamics in the success and/or
failure of group work.
P6 Work within a team to achieve a defined goal.
M4 Analyse team dynamics, in terms of the roles group members
play in a team and the effectiveness in terms of achieving shared
goals.
D3 Provide a critical evaluation of your own role and contribution to
a group scenario.
LO4 Examine the need for Continuing Professional Development
(CPD) and its role within the workplace and for higher-level
learning.
P7 Discuss the importance of CPD and its contribution to own
learning.
P8 Produce a development plan that outlines responsibilities,
performance objectives and required skills, knowledge and learning
for own future goals.
M5 Compare and contrast different motivational theories and the
impact they can have on performance within the workplace.
Anjana Sandaruwan
2
Professional Practice
D4 Evaluate a range of evidence criteria that is used as a measure
for effective CPD.
Anjana Sandaruwan
3
Professional Practice
Task 1
Roles appointed to group members and an evaluation of interpersonal skills of
each member
No
1
Name
Sebastian
Shenal
Gunarathna
Role Appointed
Team Leader, Team
worker, Negotiator,
Resource
Investigator,
coordinator,
Specialist
Interpersonal Skill
Active listener,
communication,
Coordination,
Motivation, Team
work
2
Farhath
Active Listening,
Problem solving,
Team work
3
Abishek.M
Designer, Monitor
Evaluator, Plant,
Specialist, Team
worker
Co-Documenter,
Team worker, Plant
4
Aqeel
Team worker
Team work, Active
listener,
Responsibility,
Documentation
Team work
5
Gratian
Emmanuel
Resource
Investigator, Plant,
Specialist, Presenter
Team work, Active
listener, Project
management
6
Vidura
Deshan
Perera
Co- Documenter,
Plant, Team worker
Team work, Active
listener
7
R. M.
Chathuranga
Madushan
Resource
Investigator, Plant,
Team worker
Team work, Active
listener
he do his task well
8
Thanula
Dulshan
Illham
Documenter, Plant,
Team worker
Team worker, Plant
he is good with
documentation
Shaveen
Kavishka
Resource
Investigator, Plant,
Team worker
Team work, Active
listener
Team work, Active
listener
Team work, Active
listener, Humor
9
10
Anjana Sandaruwan
4
Reason
He is the one who
coordinates our
group members and
has better
knowledge about
the subject.so we
appointed him as
our group leader.
He is good at
designing and
always focused on
teamwork
He is a very
thoughtful and
good team player.
He is busy with his
work but gives his
all to this work.
guy with full of
knowledge and
experience about
project
management
He was good at
documentation
good and
researching
Professional Practice
11
Anjana
Sandaruwan
Abeysinghe
Team worker, Plant
Team work
i think i did my
best for team
12
Habeebulla
Team worker
Team work
13
Thanish
Team worker
Team work
He is busy with his
work but gives his
all to this work.
He is busy with his
work but gives his
all to this work.
GOALS & OBJECTIVES OF OUR PROJECT
The main goal of this project is to share a greater understanding regarding CYBER
SECURITY AWARENESS,
We want to give a simple idea regarding how people get into cyber traps without
knowing how dangerous that one click caused, with getting a use from this knowledge
to make their Browsing and surfing easy and safe, And it’s the purpose of this project.
To achieve this goal, we had to complete a few objectives.
The Objectives
Creating a team.
Making a WhatsApp group and gathering the members to it.
Conducting meeting and discussing topics and roles
Researching.
Planning events and making presentation slides.
Practicing and rehearsal sessions.
Conducting this project successfully
Anjana Sandaruwan
5
Professional Practice
S - Specific
The main Goal of the project is to increase the awareness about Cyber security among
the masses.
M – Measurable
Anjana Sandaruwan
6
Professional Practice
The Project should have measurable metrics like pages or contain then only we can
achieve our goals within a specific period.
We can revise our achievements.
A – Attainable
An attainable goal is the goal you can achieve. Cybersecurity awareness was
achieved with the research on the internet and with technical advises given by the
experts.
R – Relevant
Make sure your goal is linked to the results you want for your project.
The motive of the cyber security awareness, it means they understand what cyber
threats are, the potential impact a cyber-attack will have on their business and the
steps required to reduce risk and prevent cyber-crime infiltrating their online
workspace.
T - Time
Bound There is no goal that can be achieved if you do not have time for it. All goals
should be maintained during the most detailed period.
The goal of our team was to complete our project within the given timeline (2
months) or before the timeline and sort out shortcomings or missed parts of the
project and present it to the audience without any hassle.
Anjana Sandaruwan
7
Professional Practice
Evidence of meeting conducted with the team members
Anjana Sandaruwan
8
Professional Practice
Anjana Sandaruwan
9
Professional Practice
Challenges/ problems identified and the plan to overcome them
Nos
1
2
Problem
Solution
Identifying the right team
We have identified a person who
lead
possesses leadership qualities.
Choosing a resourceful topic
We had condensed down some topics.
among suggested topics from
However, the majority of the team
the members
members choose cyber security and
awareness as the major topic of the
project.
3
Language barrier
We decided to use common language
because the majority of the team members
are comfortable to communicate.
Anjana Sandaruwan
10
Professional Practice
4
A power outage and a
Due to network issues and power outages,
network problem
some people were unable to do their
relevant task so as a team we decided to
go for the converters and backup power
options to overcome it.
5
Time management
We discussed with the team members
after the class and during late night hours
due to availability time concerns at work.
However we were able to record it and
share the link with others.
6
We were unable to discuss a
We had a backup plan, which we
topic due to moral and ethical
alternated as the solution.
concerns.
Anjana Sandaruwan
11
Professional Practice
CYBER SECUIRTY AWARENESS
Project Start:
Sun, 3/6/2022
1
Display Week:
Mar 7, 2022
Mar 14, 2022
Mar 21, 2022
Mar 28, 2022
Apr 4, 2022
Apr 11, 2022
Apr 18, 2022
Apr 25, 2022
May 2, 2022
7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8
ASSIGNED
TASK
PROGRESS
START
END
SHENAL
100%
3/6/22
3/7/22
Appointing a leader
All Members
100%
3/7/22
3/14/22
Disscussing about topics
All Members
100%
3/14/22
3/18/22
All Members and with Miss Eranga 100%
3/20/22
3/20/22
TO
M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S
Gathering together
Creation of group
Finalizing the topic
Assigning
Disscussing regarding the finalized topic
backup plan
All Members
100%
3/21/22
3/25/22
Disscussing about the content
All Members
100%
3/27/22
3/27/22
Assiging Roles and tasks
All Members
100%
3/30/22
3/30/22
Thanula
100%
3/31/22
3/31/22
Gathering all the content
All Members
100%
4/1/22
4/7/22
Swaping role modles
All Members
100%
4/8/22
4/16/22
All Members
100%
4/17/22
4/17/22
Illham
82%
4/18/22
Pending
Preparing Presentation selecting a
template
Farhath and team
80%
4/1/22
Pending
Presentation redesigning
Farhath and Shenal
75%
4/25/22
Pending
Gratian
75%
4/25/22
Pending
Research regarding the project
Preparing a drive to upload the docs
Sorting out all the issues regarding the
content
Checking with CERT regarding recovery
option
Customizing & Finalizing
Viewing Practicing
Anjana Sandaruwan
12
Professional Practice
Anjana Sandaruwan
13
Professional Practice
Task 2
Problem Solving techniques.
What is the problem?
The definition of a problem is something that needs to be solved or an unpleasant
or unwanted situation that needs to be fixed.
What are the techniques to solve a problem
● Define the Problem
● List all the possible solutions
● Evaluate the options
● Select the best solution
● Create an implementation plan
● Communicate your solution
Anjana Sandaruwan
14
Professional Practice
What are the problem solving techniques?
SWOT stands for Strengths, Weaknesses, Opportunities, and Threats and
SWOT analysis is a technique used to help a person or organization to find out
their Strengths, Weaknesses, Opportunities, and Threats. It is well helpful to
develop the people and the organization to their growth.
This analysis was found by Albert Humphrey, one who developed the Stanford
Research Institution (SRI) in the 1960s and early 1970s. Its ultimate goal is to
find out the business’s strength and weakness, as well as the potential
opportunities and threats within the market area.
Brainstorming is a technique which is used by a group of people to find out and
solve particular problems by getting a list of ideas. It helps to bring out some
creative ideas to the project. Brainstorming was introduced by Alex F. Osborn
1953 through his book Applied Imagination: Principles and Procedures of
Creative Thinking. He was running an advertising agency and introduced this
analysis to bring out the creative ideas from their employees which were working
under him.
The 5 whys analysis is found by Sakichi Toyoda, one who found Toyota
Industries.
This analysis helps to find out the chain of problems from the root and find out
simple solutions by asking the word "WHY".
Anjana Sandaruwan
15
Professional Practice
What are the Problems and solutions that we have to face while doing this
project.
Identifying the right team lead - This was kind of a hard decision that we have to
face and also we were unable to attend physical lessons at the beginning of our
course due to the prevailing situation. Some leadership skills include the capacity
to communicate clearly and make difficult concepts understandable to everyone,
strategic thinking, creativity, and the ability to inspire and persuade people.
However, finding the right individuals with the necessary skills proved to be
quite challenging. The communication gap was a significant impediment to
connecting with and coordinating with the team. Despite the fact that we have
access to internet meetings, a personal meeting is always the best alternative for
discussing any form of team project,We found many solution some of them are
appoint a leader with greater teamwork experience than the other members and
appointing an elderly leader to ensure that everyone follows his or her
directions.However by getting the help of the problem solving technique SWOT
Analysis guide us to choose the leader by analyzing his Strength and
opportunities.
Factors to consider in selecting a leader according to SWOT analysis.
Strengths
Leadership skills
Good personality
visionary leader
Leadership experiences
Weaknesses
Overconfident
unable to influence the team
Listing to assumptions
Opportunities
Resourceful person
paitinecy
Anjana Sandaruwan
16
Professional Practice
Threats
Time management
Lack of resources
Time management - It was quite a trouble making problem that we had to face
but
with the help of problem solving techniques we discussed with the
Anjana Sandaruwan
17
Professional Practice
team members after the class and during late night hours due to availability
time concerns at work. Because our team had different shift employees, it was
extremely difficult to schedule meetings at a particular time that was convenient
for everyone, And also some of the team members were facing power outages
while joining the sessions. As a result,Some of the team members have to face
work overload issues . So together we came up with different solutions.Those
who have time constraint problems can get help from those who do not have
those problems. With the help of BRAINSTORMING technique we have
divided the workload with each other to manage the time.And we also implement
recordings too.
Choosing a resourceful topic among suggested topics from the members - This is
the huge problem that we have to face when we have to finalizing topics, we got
many solutions firstly we hope to take the resourceful and easy to gather
information topic as the main topic for the project but we decide to go for the
another solution by getting information form each member what we gonna
do,The majority of the team members choose cyber security and awareness as
the major topic of the project then we finalized it as the main topic.
A power outage and a network problem - This problem was very harmfully
affect us for our project tasks because we hope to do some activities by using
stable connection however with the use of 5WHY technique we got many
solutions, some of them are using fast and stable connection and get the help
from temporary internet cafes but we decided to take as the solution as to buy
Anjana Sandaruwan
18
Professional Practice
secondary network converters and backup power options as UPS to do those
task successfully,
Language barriers - This issue was very common problem most of them are
trying to use simple language to overcome it and also we got use of visuals such
as photography ,diagrams ,videos ,barcharts etc, However we decided to use
common language because the majority of the team members are comfortable to
communicate and The ones who weren't okay with English faced problems when
communicating and jotting down points so we had some members who were
eligible to understand both languages which are English Tamil as well as
Sinhala. So they translated the information in a manner to be understood by the
ones who had language barriers.
We were unable to discuss a topic due to moral and ethical concerns - This
problem was a quiet hard to overcome but using BRAINSTORMING technique
we got some solutions like keeping backup plans and changing the topic to
overcome this.When we started to discuss about project topics, we came across
Anjana Sandaruwan
19
Professional Practice
many ideas from the team members. From those ideas we have chosen 4
important topics. Then we started to analyze the pros and cons of that topic. So
we found that the most favorable topic among members, The dark web, can face
obstacles due to legal and moral issues. So we planned an alternative backup
topic, Cyber Security.After that we consulted with a resource person about the
topic. As we feared he was also concerned about the legal and moral values.
Because if we choose the Dark Web we should give tips about accessing it. So the
team members proceeded with our backup plan, Cyber security.
Anjana Sandaruwan
20
Professional Practice
What is 5why?
This 5 why is a kind of technique that can be used to solve a problem with simple
“why” steps.
5 Whys Example: Netflix customers begin to complain about Netflix raising
their fees
1.
Why? Netflix didn’t indicate they were going to raise
their fees at any point.
2.
Why? Netflix is a movie streaming online site and they
were trying to secure more deals, but they lost the Starz channel. It
was a very popular channel with a lot of movies.
3.
Why? It turned out that Netflix was great at negotiating
in some areas but not in others.
4.
Why? Netflix under their CEO, Reed Hasting, was
trying too hard to do things on his own and without researching
what his customers wanted. He relied on his own opinion instead of
actually trying to research what customers wanted.
5.
Why? Netflix didn’t have a team in place to help
strategize and do the research needed to get results.
Counter-measure: Netflix needed to have a research team in place to help make
sure they wouldn’t make mistakes or rash decisions with marketing and things
that would adversely (negatively) affect their customers.
As you can see, by asking Why several times you come to the real source of the
problem. When we get to the opposing scale, you realize that this is a real
Anjana Sandaruwan
21
Professional Practice
problem and that the countermeasure is actually a way of responding to the real
cause and effect of something.
By referring to this above case we also use it to solve our power outage issue.
Power outage and a network problem
Why? - Unable to do relevant task as scheduled as a team through online
Why? - No Internet or Slow Internet
Why? - Unable to power the Wi-fi Router
Why? - No power
Why? - Scheduled Power Cuts
Scheduled Power Cuts as a result of this last reason our team decided to search
for a solution regarding this problem.
Our team decided to buy secondary network converters and backup power
options as UPS to do those task successfully,
Anjana Sandaruwan
22
Professional Practice
Reference
What are the techniques to solve a problem
https://credentials.deakin.edu.au/problem-solving-techniques-stepsand-methods/ (5/16/2022 2.28 PM)
SWOT https://www.bl.uk/business-and-ip-centre/articles/what-is-swotanalysis#:~:text=The%20SWOT%20framework%20is%20credit,the%201960s
%20and%20early%201970s. (5/21/2021 7.30PM)
BRAINSTORMING
https://www.regent.edu/journal/journal-of-transformative-innovation/thehistory-of-brainstorming-alex-osborn/ (5/21/2022 7.34)
5why
https://kanbanize.com/lean-management/improvement/5-whys-analysis-tool
(5/21/2022 7.36)
5 Whys Example: Netflix customers begin to complain about Netflix raising their
fees
https://pestleanalysis.com/the-5-whys/
Anjana Sandaruwan
23
Professional Practice