Pearson’s Comprehensive Medical Assistant Chapter 11
Name
Date
1. Define and spell the terms for this chapter.
1. Gender bias-inappropriately indicating either male or female in the language used when
referring to people in general
2. Redundant- repeating the same idea in similar words, expressions, or statements
3. Active voice-the subject of the sentence performs the action
4. Passive voice-the subject receives the action
5. Homophones-same sounds word
6. Thesaurus- which provides synonyms or similar meanings for words
7. Proofread-your document by rereading it to check for errors in content and keying
8. Optical character recognition (OCR)-equipment used by the USPS scans, reads, and sorts
envelopes.
9. Ancillary service endorsements-enable you to give the USPS specific instructions for how to
handle mail that is undeliverable
10. Block style-formatted with all lines, from the date through the signature line, flush with the left
margin
11. Modified block (standard) style-the date, complimentary closing, and signature line, begin at the
center and continue toward the right margin
12. Complimentary close-containing a courtesy word, appears two lines below the end of the body
of the letter
13. Signature line-typed four lines below the complimentary close
14. Constant information- retained on a computer disk or storage device
15. Variables-areas of the letter that require personalization, such as the date, inside address, and
salutation
16. Enclosure-when other documents are included along with the letter, a notation is made on the
letter such as X-ray films, medical records, and brochures
17. Letterhead-which is stationery bearing the name of the physician or practice, address,
telephone number, and fax number
18. Memos-are writing communications sent to people within the office or organization
19. Reference initials- are placed at the lower left margin in lowercase
20. Salutation-a courteous greeting, is typed at the left margin and placed two lines below the
inside address
2. How would you track a missing piece of mail?
Answer: Acknowledged for receipt of the mail, or post office will attempt to trace it upon request
3. Address an envelope using the method recommended by the USPS for use with optical character
recognition (OCR) equipment.
Answer: Single spacing and all capital letters with no punctuation
4. Describe what types of material you would send by certified mail.
Pearson’s Comprehensive Medical Assistant Chapter 11
Name
Date
Answer: Contracts, mortgages, birth certificates, deeds, and checks
5. Type a short letter using both block and modified block with indented paragraph styles.
Answer:
6. Why do you think companies (and medical offices) use letterhead stationery?
Answer: It is the cost-effective way of branding your own work