Interaction ID: 620792 Conversation Between: Customer Name: Samuel Agent Name: Graham Started: 6/2/2022, 11:33:28 AM Ended: 6/2/2022, 11:45:49 AM -- BEGIN TRANSCRIPT -- [6/2/2022, 11:33:28 AM] from: Athena™ :: Thank you for reaching out to us, we will connect you with the next available agent, we will be with you shortly. [6/2/2022, 11:33:28 AM] from: Athena™ :: How can we help? [6/2/2022, 11:34:18 AM] from: Samuel :: Payout Query [6/2/2022, 11:34:18 AM] from: Athena™ :: You are being connected to an agent. Your feedback is important to us, please rate the service you received from the agent who handled your query by completing our survey. You will be prompted to complete the survey, as soon as the chat has ended. [6/2/2022, 11:35:45 AM] from: Graham :: Thank you for contacting Betway, your # 1 betting site. You are chatting with Graham. How may I assist you today? [6/2/2022, 11:36:10 AM] from: Samuel :: My current bet has not been paid, almost an hour now [6/2/2022, 11:38:30 AM] from: Graham :: I sincerely apologize for the inconvenience caused. Thank you for bringing this to our attention [6/2/2022, 11:38:42 AM] from: Graham :: Samuel May I please have your Betway betslip ID? [6/2/2022, 11:38:54 AM] from: Samuel :: Okay [6/2/2022, 11:40:02 AM] from: Samuel :: 946340479 [6/2/2022, 11:41:34 AM] from: Graham :: Samuel i am very sorry you have not been paid yet but please allow up to 6 hours for us to confirm the status of the game [6/2/2022, 11:42:11 AM] from: Graham :: Once the event organizers confirm the results and you won, the payout will be made to you so allow sometime please [6/2/2022, 11:42:27 AM] from: Samuel :: Eiii a game that has ended 1:6 long time [6/2/2022, 11:42:48 AM] from: Samuel :: Okay thanks anyway [6/2/2022, 11:43:37 AM] from: Graham :: I am very sorry once again for the delay [6/2/2022, 11:43:41 AM] from: Graham :: It is always my pleasure to be of assistance to you, is there anything else I may assist you with at this time? [6/2/2022, 11:43:52 AM] from: Samuel :: No please [6/2/2022, 11:44:00 AM] from: Graham :: I was happy to assist. If there is nothing else, have a great day and thank you for choosing Betway. Do let us know if you require any further assistance Please complete our survey once the chat has ended to enable us provide you with the best possible experience. Thank you. Goodbye for now. [6/2/2022, 11:44:16 AM] from: Samuel :: Bye [6/2/2022, 11:44:24 AM] Notice :: Agent has left the conversation. [6/2/2022, 11:44:24 AM] from: Athena™ :: Question 1/3 : How satisfied are you with the service received ? [6/2/2022, 11:44:47 AM] from: Athena™ :: Question 2/3 : Were we able to resolve your query to your satisfaction? [6/2/2022, 11:45:09 AM] from: Athena™ :: Question 3/3 : Based on your experience with us thus far, how likely are you to recommend Betway to a friend or colleague? [6/2/2022, 11:46:09 AM] from: Athena™ :: Interaction Transcript -- END TRANSCRIPT --