January 4, 2018 Account Number: Security Code: Service At: 8150 13 004 1221132 7697 219 45TH ST # 1 BROOKLYN NY 11220-1005 SPECTRUM NEWS Have questions about your bill? Visit us at twc.com/billing Or, call us at 855-70-SPECTRUM (1-855-707-7328) Summary At Spectrum, we continue to enhance our services, offer more of the best entertainment choices and deliver the best value. We are committed to offering you products and services we are sure you will enjoy. Service from 01/14/18 through 02/13/18 details on following pages Previous Balance Payments Received -Thank You! Adjustments Remaining Balance Spectrum TV™ Spectrum Internet™ Other Charges Partial Month Charges Taxes, Fees and Charges Current Charges Total Due by 01/25/18 Important Billing Update Effective with your next billing statement, pricing will be adjusted for: 119.52 - Broadcast TV Surcharge from $7.50 to $8.85. This reflects costs incurred from local Broadcast TV stations. -119.52 -0.06 -$0.06 52.96 59.99 7.50 5.59 5.67 - Spectrum Receiver from $5.99 to $6.99 (per receiver). _________________________ Promotion Discount Thank you for being a customer. This is just a reminder as you review this month's statement that the discounted rate for the first part of your promotion period has ended, but we are pleased to continue to provide you a discount off standard pricing for an additional 12 months. $131.71 $131.65 Thank you again for your business. It is our pleasure to serve you. _________________________ Thank you for choosing Spectrum. We appreciate your prompt payment and value you as a customer. January 4, 2018 Maria Rodriguez 41-61 KISSENA BLVD FLUSHING NY 11355-3189 8150 1300 NO RP 04 01052018 YNNNNYNN 01 008059 0022 MARIA RODRIGUEZ 219 45TH ST # 1 BROOKLYN NY 11220-1005 Account Number: 8150 13 004 1221132 Service At: 219 45TH ST # 1 BROOKLYN NY 11220-1005 keep Total Due by 01/25/18 Amount you are enclosing Please Remit Payment To: TIME WARNER CABLE PO BOX 11820 NEWARK NJ 07101-8120 $131.65 $ Page 2 of 4 January 4, 2018 Account Number: Security Code: Maria Rodriguez 8150 13 004 1221132 7697 Have questions about your bill? Visit us at twc.com/billing Or, call us at 855-70-SPECTRUM (1-855-707-7328) 8150 1300 NO RP 04 01052018 YNNNNYNN 01 008059 0022 Other Charges Charge Details Previous Balance Payment - Thank You 12/16 119.52 -119.52 Payments received after 01/04/18 will appear on your next bill. 12/31 Remaining Balance 7.50 $7.50 Partial Month Charges Adjustments Deposit Interest - Adjustment Adjustments Total Broadcast TV Surcharge Other Charges Total -0.06 -$0.06 -$0.06 Partial Month(s) Partial Month Charges Total 5.59 $5.59 Current Charges Total Due by 01/25/18 $131.71 $131.65 Service from 01/14/18 through 02/13/18 Spectrum TV™ Spectrum TV Select Basic TV & Expanded Basic TV Services Promotional Discount Spectrum Receivers 3 Receivers at 5.99 each 64.99 -30.00 17.97 Tax and Fees - This statement reflects the current taxes and fees for your area (including sales, excise, user taxes, etc.). These taxes and fees may change without notice. Surcharges - Spectrum, formerly TWC, imposes surcharges to recover costs of complying with its governmental obligations. $52.96 Fees & Charges Franchise Fee Regulatory Cost Recovery Fee Public Access Fee Spectrum TV™ Total 4.10 0.08 1.49 $5.67 $58.63 Spectrum Internet™ Spectrum Internet with WiFi Bundle Discount with TV Free Internet Modem Spectrum Internet™ Total 69.99 -10.00 0.00 $59.99 $59.99 Terms & Conditions – Spectrum's detailed standard terms and conditions for service are located at spectrum.com/policies. Past Due Fee / Late Fee Reminder - A late fee will be assessed for past due charges for service. Spectrum Receiver $5.99 - Charges include: $4.99 for Receiver Rental and $1.00 for Secure Connection. Programming Changes - For information on any upcoming programming changes, please consult the Legal Notices published in your local newspaper and on spectrum.net/programmingnotices. Authorization to Convert your Check to an Electronic Funds Transfer Debit - If your check is returned, you expressly authorize your bank account to be electronically debited for the amount of the check plus any applicable fees. The use of a check for payment is your acknowledgment and acceptance of this policy and its terms and conditions. Continued on the next page.... Local Spectrum Store: 700 Broadway, New York NY 10003 Store Hours: Mon thru Fri - 9:00am to 7:00pm; Sat 9:00am to 5:00pm; Sun - 12:00pm to 5:00pm Visit twc.com/locations for store locations. For questions or concerns, visit twc.com/support or call 1-855-707-7328. Your WAY can be the GREEN way! Payment Options GO GREEN with Spectrum. Online Bill Pay is helping the environment one customer at a time. It's easy - all you need to do is sign up for Online Bill Pay. It will save you money on postage and time - and it will also save trees! Pay Online - Sign up at twc.com/account . Have your account number and security code ready, found on the top of this page. Enrolling is easy, just go to twc.com/gogreen. Pay by Phone - Make a credit card payment free of charge using our automated payment option at 1-866-899-7737; simply say “pay my bill”. Use your Visa, MasterCard, Discover or American Express card. Each month, you'll receive a paperless e-bill that you pay online with your choice of payment options. • Debit Card - Credit Card - Electronic Funds Transfer • Receive a quick summary of your account at any time • Access up to 6 months of statements For questions or concerns, please call 1-855-707-7328. Page 3 of 4 January 4, 2018 Account Number: Security Code: Maria Rodriguez 8150 13 004 1221132 7697 Have questions about your bill? Visit us at twc.com/billing Or, call us at 855-70-SPECTRUM (1-855-707-7328) 8150 1300 NO RP 04 01052018 YNNNNYNN 01 008059 0022 For NYC DoITT – Cable TV Complaint - 2 MetroTech Center, 4th Floor, Brooklyn, NY 11201 Phone: 311 or email: nyc.gov/complaint. Unresolved Inquiries - NYS Public Service Commission; Phone: 1-800-342-3377. Time Warner Cable Entity - The Time Warner Cable entity providing the services is a subsidiary of Charter Communications Operating, LLC and uses the brand name "Spectrum". Video Closed Captioning Inquiries - Spectrum provided set-top boxes for video consumption support the ability for the user to enable or disable Closed Captions for customers with hearing impairment. For immediate closed captioning inquiries, call 1-855-707-7328 or email PriorityEscalationTeam@chartercom.com. For assistance with an ongoing closed captioning issue, please send your concerns via US Mail to W. Wesselman, Director, 2 Digital Place, Simpsonville, SC 29681, send a fax to 1-704-697-4935, or email closedcaptioningissues@charter.com. To follow up on a written closed captioning concern only, please call 1-877-276-7432. Complaint Procedures - If you disagree with your charges, you have 60 days from the billing date to register a complaint. During the dispute period, we will not terminate service provided you pay the undisputed portion of your bill. Page 4 of 4 January 4, 2018 Account: Security Code: Maria Rodriguez 8150 13 004 1221132 7697 Have questions about your bill? Visit us at twc.com/billing Or, call us at 855-70-SPECTRUM (1-855-707-7328) 8150 1300 NO RP 04 01052018 YNNNNYNN 01 008059 0022
