Higher Nationals
Internal verification of assessment decisions – BTEC (RQF)
INTERNAL VERIFICATION – ASSESSMENT DECISIONS
Programme title
BTEC Higher National Diploma in Computing
Assessor
Unit(s)
Assignment title
Internal Verifier
Unit 03:
Professional Practice
Work Related Learning Report: Design and Deliver a
Training Programme
Student’s name
List which assessment
criteria the Assessor has
awarded.
Pass
Merit
Distinction
INTERNAL VERIFIER CHECKLIST
Do the assessment criteria awarded
match those shown in the assignment
brief?
Y/N
Is the Pass/Merit/Distinction grade
awarded justified by the assessor’s
comments on the student work?
Has the work been assessed
accurately?
Y/N
Y/N
Is the feedback to the student:
Give details:
• Constructive?
• Linked to relevant assessment
criteria?
Y/N
Y/N
• Identifying opportunities for
improved performance?
Y/N
• Agreeing actions?
Y/N
Does the assessment decision need
amending?
Y/N
Assessor signature
Date
Internal Verifier signature
Date
Programme Leader signature (if
required)
Date
Confirm action completed
Remedial action taken
Give details:
Assessor signature
Date
Internal Verifier
signature
Date
Programme Leader signature
(if required)
Date
Higher Nationals - Summative Assignment Feedback Form
Student Name/ID
Udantha Wijeweera/COL00081057
Unit Title
Unit 03:
Assignment Number
1
Professional Practice
Assessor
Submission Date
Date Received
1st submission
Re-submission Date
Date Received 2nd
submission
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target audience
Pass, Merit & Distinction
Descripts
P1
P2
M1
D1
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios
Pass, Merit & Distinction
Descripts
P3
P4
M2
M3
D2
LO3 Discuss the importance and dynamics of working within a team and the impact of team working
in different environments
Pass, Merit & Distinction P5
P6
M4
D3
Descripts
LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher level learning
Pass, Merit & Distinction P7
P8
M5
D4
Descripts
Grade:
Assessor Signature:
Date:
Resubmission Feedback:
Grade:
Assessor Signature:
Date:
Internal Verifier’s Comments:
Signature & Date:
* Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place
and grades decisions have been agreed at the assessment board.
Assignment Feedback
Formative Feedback: Assessor to Student
Action Plan
Summative feedback
Feedback: Student to Assessor
Assessor
signature
Date
Student
signature
Date
Pearson Higher Nationals in
Computing
Unit 03: Professional Practice
Assignment 01
General Guidelines
1. A Cover page or title page – You should always attach a title page to your assignment. Use previous
page as your cover sheet and make sure all the details are accurately filled.
2. Attach this brief as the first section of your assignment.
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Word Processing Rules
1.
2.
3.
4.
The font size should be 12 points, and should be in the style of Time New Roman.
Use 1.5 line spacing. Left justify all paragraphs.
Ensure that all the headings are consistent in terms of the font size and font style.
Use footer function in the word processor to insert Your Name, Subject, Assignment No, and
Page Number on each page. This is useful if individual sheets become detached for any reason.
5. Use word processing application spell check and grammar check function to help editing your
assignment.
Important Points:
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information. egg: Figures, tables of comparison etc. Adding text boxes in the body except for the
before mentioned compulsory information will result in rejection of your work.
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4. Excuses of any nature will not be accepted for failure to hand in the work on time.
5. You must take responsibility for managing your own time effectively.
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may apply (in writing) for an extension.
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8. Non-submission of work without valid reasons will lead to an automatic RE FERRAL. You will then
be asked to complete an alternative assignment.
9. If you use other people’s work or ideas in your assignment, reference them properly using
HARVARD referencing system to avoid plagiarism. You have to provide both in-text citation and
a reference list.
10. If you are proven to be guilty of plagiarism or any academic misconduct, your grade could be
reduced to A REFERRAL or at worst you could be expelled from the course
Student Declaration
I hereby, declare that I know what plagiarism entails, namely to use another’s work and to present
it as my own without attributing the sources in the correct form. I further understand what it
means to copy another’s work.
1. I know that plagiarism is a punishable offence because it constitutes theft.
2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program, will be my own,
and where I have made use of another’s work, I will attribute the source in the correct way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding
agreement between myself and Pearson, UK.
6. I understand that my assignment will not be considered as submitted if this document is not
attached to the assignment.
Student’s Signature:
(Provide E-mail ID)
udantha.wijeweera@gmail.com
Date:16/10/2021
(Provide Submission Date)
Higher National Diploma in Business
Assignment Brief
Student Name /ID Number
Udantha Wijeweera/COL00081057
Unit Number and Title
Unit 3:
Academic Year
2021/22
Professional Practice
Unit Tutor
Assignment Title
Work Related Learning Report: Design and Deliver a
Training Programme
Issue Date
Submission Date
IV Name & Date
Submission format
The submission should be in the form of an individual report written in a concise, formal business style using
single spacing (refer to the assignment guidelines for more details). You are required to make use of
headings, paragraphs and subsections as appropriate, and all work must be supported with research and
referenced using Harvard referencing system. Please provide in-text citation and a list of references using
Harvard referencing system. Please note that this is an activity-based assessment and your report should
include evidences to the activities carried out individually and/or in a group.
To carry out the activities given on the brief, you are required to form groups, comprising maximum of 6
members.
Unit Learning Outcomes:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a
target audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios.
LO3 Discuss the importance and dynamics of working within a team and the impact of
team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its role within
the workplace and for higher-level learning.
Scenario
Assume yourself as the event coordinator working in an event planning organization specialized in delivering
trainings on IT and soft skills. you have been appointed to design and deliver a training event on IT /Soft Skills
to an identified audience. You are required to complete the project within 2 months and the training plan
and resources should be finalized as per the requirement of the client.
You are required to form a group of not more than 6 members in order to carry out the event. The event will
be headed by an event manager/ leader and each group member will be assigned a set of tasks. While
designing and delivering the event,
•
the skills required to make the event successful
•
challenges faced during the design/ delivery
•
Critical evaluation of the problems, challenges faced and the methods used to overcome them
•
The need for continuously develop in a professional environment
Need to be thoroughly considered.
At the end of the event, produce an individual report by each member covering the following tasks.
Task 1:
Demonstrate how you are planning to effectively deliver the training event by designing a professional
project plan with following details.
•
Roles appointed to group members and an evaluation of interpersonal skills of each member that
justifies the assigned role in the team.
•
Goal and objectives of the project
•
Evidences to the meetings conducted with the client and the team members and the findings/
outcomes of the meetings
•
Challenges/ problems identified and the plan to overcome them
•
A project schedule with the activities, milestones and contingencies identified.
Task 2
Research different problem-solving techniques that can be used to solve the identified problems in task 1
and demonstrate how critical reasoning can be applied to identify a solution to the identified problems.
Critically evaluate the solution methodology used to solve one of the identified problems and justify how
selected methodology helped you to successfully solve the problem and achieve the project objectives.
Task 3
Work in your team by contributing your skills and knowledge to meet the project goal. Critically evaluate
your own role and contribution to the group for the completion of the training event.
Discuss the importance of having dynamic team members in a group to meet its goals by referring to the
role assigned to the group members and analyse how team dynamics among your group members effectively
helped to achieve the shared project goal.
Task 4
Discuss with examples, the importance of continuous professional development (CPD) in a work setting by
evaluating the range of CPD criteria that can be used to measure the effectiveness of your employees in your
organization.
Produce a continuous professional development (CPD) plan using the criteria identified above with relevant
to the responsibilities, required skills, performance objectives for the members of your team. Compare and
contrast different motivational theories and discuss how they can be helpful to improve the performance of
the team members and meet the objectives of the developed CPD plan.
Grading Rubric
Grading Criteria
LO1 Demonstrate a range of interpersonal and transferable
communication skills to a target audience.
P1 Demonstrate, using different communication styles and
formats, that you can effectively design and deliver a training
event for a given target audience.
P2 Demonstrate that you have used effective time
management skills in planning an event.
M1 Design a professional schedule to support the planning of
an event, to include contingencies and justifications of time
allocated.
D1 Evaluate the effectiveness and application of interpersonal
skills during the design and delivery of a training event.
LO2 Apply critical reasoning and thinking to a range of
problem-solving scenarios.
P3 Demonstrate the use of different problem-solving
techniques in the design and delivery of an event.
P4 Demonstrate that critical reasoning has been applied to a
given solution.
Achieved
Feedback
M2 Research the use of different problem-solving techniques
used in the design and delivery of an event.
M3 Justify the use and application of a range of solution
methodologies.
D2 Critique the process of applying critical reasoning to a
given task/activity or event.
LO3 Discuss the importance and dynamics of working within
a team and the impact of team working in different
environments.
P5 Discuss the importance of team dynamics in the success
and/or failure of group work.
P6 Work within a team to achieve a defined goal.
M4 Analyse team dynamics, in terms of the roles group
members play in a team and the effectiveness in terms of
achieving shared goals.
D3 Provide a critical evaluation of your own role and
contribution to a group scenario.
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Udantha Wijeweera l Professional Practice l Assignment 01
LO4 Examine the need for Continuing Professional
Development (CPD) and its role within the workplace and for
higher-level learning.
P7 Discuss the importance of CPD and its contribution to own
learning.
P8 Produce a development plan that outlines responsibilities,
performance objectives and required skills, knowledge and
learning for own future goals.
M5 Compare and contrast different motivational theories and
the impact they can have on performance within the
workplace.
D4 Evaluate a range of evidence criteria that is used as a
measure for effective CPD.
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Udantha Wijeweera l Professional Practice l Assignment 01
Table of Contents
1. Acknowledgement…………………………………………………………….……………...16
2. Introduction ……………………………………………………………………………….…17
3. Task 1 - Demonstrate how to plan and effectively deliver a training event by
designing a professional project plan ………………………………………….…………….18
i. Roles appointed to group members and an evaluation of interpersonal
skills of each member that justifies the assigned role in the team…………………...18
ii. Goals and objectives of the project……………………………………………….….21
iii. Evidences to the meetings conducted with the client and the team
members and the findings/outcomes of the meetings…………………………….….22
iv.
Challenges/ problems identified and the plan to overcome them……………………25
v. A project schedule with the activities, milestones and
contingencies identified……………………………………………………………...27
4. Task 2 – Research different problem-solving techniques that were used to
solve the problems identified in task 1…………………………………………….29
5. Task 3 – Critically evaluate the role and contribution to the group for
the completion of the training event …………………………………………….…33
6. Task 4 – Discuss the importance of CPD …………………………………………………...35
8. Summary………………………………………………………………………………… ….40
9. Reference List………………………………………………………………………… ……41
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Udantha Wijeweera l Professional Practice l Assignment 01
Acknowledgement
The success and final outcome of this assignment required a lot of guidance and assistance from
many people and I am extremely fortunate to having been able to work with great minds
specially in the training program conducted. My gratitude goes to specially Ms. Eranga for
providing us with all her insights in regards to the module and so much more. It was because of
her guidance and efforts put in, that we were able to complete the assignment on time and
submit our best work. I would also like to further extend my gratitude to the Esoft academic
staff for facilitating us in this journey.
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Udantha Wijeweera l Professional Practice l Assignment 01
Introduction
Professional practice is the art of shaping an individual to the modern work culture. The module
itself guides in various ways on how an individual can improve their skills and knowledge on
work ethics such as how to work in a team, how to improve autonomy, how to be a notable
contribution to an organization, leadership skills and much more. It is important to find out
where you stand in a group of likeminded individuals and what may your weaknesses and
strengths be and how to improve those criteria’s using skills audits, CPD and PDP techniques
which will be covered in the module.
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Udantha Wijeweera l Professional Practice l Assignment 01
TASK 1
Demonstrate how you are planning to effectively deliver the training event by designing a
professional project plan with following details.
1. Roles appointed to group members and an evaluation of interpersonal skills of each
member that justifies the assigned role in the team.
Member
Shayan
Role
(Former Leader)
Implementer
Kavishke
Completer Finisher,
Specialist,
Presenter
Udantha
(Leader)
Coordinator,
Presenter
Skills Acquired
During the very initial stage of the training event
Shayans’ leadership led to the first group meetings
that was held with his implementing abilities to make
it happen by communicating efficiently with the rest
of the team members and creating relevant
communication groups via social media to gather the
team and chip in with individual ideas on how to
come up with a suitable Title for the Training event.
Shayan however also had to cope with a 12-hour
work shift and also to participate in these meetings as
the leader to implement out of the box strategies until
he had to leave the program due to unforeseeable
circumstances.
Kavishkes’ presence in the team has enriched the
tasks in numerous ways he was one of the members
to communicate with the team and to propose a topic
suitable for the training event as he had specialist
knowledge in what needs to be presented, he also
provided sample materials that was used to provide
an idea on how to start with the process to where it
stands now. Once the topic has been confirmed
kavishke stood out among the rest to complete his
research and prepare the slides this quality of his will
entrust as a completer finisher. Last but not least
kavishke did not hesitate to bring himself up to also
take in presenting the training material as the possess
verbal skills that would be easier to reach out to the
audience as a successful presenter.
With Shayans’ sudden withdrawal I had to take on
leadership duties. I think I was fit to the role since the
initial stages of the event preparation. I brought my
coordinating abilities to help the former leader
(shayan) to also set up these early-stage meetings, at
some occasions setting up the meetings myself and
sharing out invitations with the rest of the group. I
have also taken responsibility to coordinate with the
program heads to get the relevant approvals on the
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Udantha Wijeweera l Professional Practice l Assignment 01
Danushi
Coordinator,
Presenter, Team
Worker
Chamela
Coordinator,
Presenter, Team
Worker
Tharaka
Resource
investigator,
Specialist
Topics that were chosen collectively as a team. I have
always felt that communication is a key aspect to get
the work done from your subordinates while showing
leadership qualities valuing every member opinion
and strengthening them so that none would feel left
out. I have also volunteered myself to be a presenter
to reach out and interact with the audience. I believe I
could do a fair job with my presenting abilities while
openly interacting with the audience which however
still needs to grow with proper feedbacks.
Danushi has bought fancy skills that makes herself a
well allrounder. She is very effective in
communicating and providing ideas on how to
improve existing resources, she coordinates well with
the leader providing guidance and improvement
techniques such as introductory paths and how to turn
the event to an interesting path. She is a brilliant team
worker that with critical thinking and problemsolving abilities. However, she needs to work on a bit
more in time allocation. She also stepped up to take
part in presenting the content and she also has good
techniques in that area.
Chamela is yet another talented member in the team
with she is very flexible and does not hesitate to take
up challenges for an instance when she was asked to
be a presenter without any hesitation, she accepted
the role because she posses the required presenting
skills and potential. She also has effective
communication skills to coordinate with the team and
to gather relevant information that she needs to fulfil
her part as a team worker.
Tharaka is one of the most important members as he
implemented the idea for the topic to proceed with,
his resource investigation is quite unique innovative
and curious. He explores available options, develop
contacts, and negotiate for resources on behalf of the
team. He is an enthusiastic team member, who
identify and work with external stakeholders to help
the team accomplish its objectives. He has
contributed his specialist knowledge in areas such as
time management, Quality, the complete flow of the
event what needs to be included and what’s not;
therefore, a fair amount of the work has been laid on
his foundations.
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Udantha Wijeweera l Professional Practice l Assignment 01
Salitha
Specialist, Plant,
Coordinator.
Manuja,
Osanda,
Nishan,
Chamith,
Samantha
Dinuja
Areeb
Shaun
Afker
Team Workers
Resource
Investigators
Salitha is an active listener, a great communicator
filled with innovative ideas. Coordination is one of
his key aspects as he always thrives to do some
communication to get an idea on what is going on
and to provide his areas of knowledge to put
everything on a proper track. During task allocation
phase he stood up to use his skills in order to prepare
the presentation slides he has specialist knowledge in
graphical designing areas that made an impact on that
also raises his stakes as a planter.
All of these members are equally excellent
researchers they collectively have gathered tons of
important data that was used to gain in-depth
knowledge on each topic and all the subtopics that
fall under numerous categories. Further they also
present their resources in a simple manner that the
rest of the members specially the content presenters
used to practice and get themselves knowledgeable
enough to connect and present to an audience. The
team collaboration and communicating abilities were
also top notch among themselves to gather the
relevant information that will be used to present.
Table 1.1: Depicting roles and interpersonal skills of members
To briefly summarize; each individual was a valuable asset to this Training event as from the
initial stages to the final rehearsal stage. It is because the unique and strong interpersonal skills
that each individual bought in to achieve the goals and objectives. It is the effective
communication techniques that was built in with the team that was used to overcome difficulties
that were aroused during the planning and implementing stages. There were late night meetings
and over the phone discussions that took place among members to talk through and come up
with solutions sometimes precautions were taken before the problem rises, that way we were
able to come up with contingencies. The most important fact that was visible, is the group
members were really bonding up well getting to know each other brainstorming themselves to
strengthen team cohesion and collaboration. Taking all of the those said points into
consideration I would like to conclude the event was a success with all these positive mindsets
really pulling it together and working towards a particular goal which I believe was achieved.
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Udantha Wijeweera l Professional Practice l Assignment 01
2. Goals and objectives of the project.
Goals of the Project:
Specific Goals
To finalize a
topic.
To submit
relevant
research
material.
To start
preparing the
slides.
Complete the
final of
Presentation
slides.
Measurable
To measure the
progress, we
were to set a
majority voting
method to speed
up the process.
Achievable
The skills used
were team
communication
that was not
lacking with the
leaders and
responsible
parties.
Asking the
Through
individual
efficiently
members to
communicating
post screenshots with the
on what they
members and
have research
telling them
so far and to
thorough asking
provide records if any help
to check
needed with the
progress.
research.
The slides
preparation is
divided to a
particular set of
individuals and
the progress
was measured
by asking each
participant to
submit relevant
accomplished
topics.
To check the
Corresponding
materials with
the table of
contents to
analyse rate of
achievement.
Through
efficiently
communicating
with the
members and
telling them
thorough asking
if any help
needed with the
research.
Requesting
specialists
among the
group to go
through the
materials
created for
quality and
improvements
to speedup.
Relevance
It is one the
most important
goals because
the rest of the
event depends
on the topic
itself.
Time
2nd week of
July. If the
skills and
tactics are
implemented
thoroughly it
will be easier to
achieve.
3rd week of
July.
This goal is
important
because with
the help of these
research
material we will
be able to
organize the
relevant
presentation
slides.
This goal is a
4th week of
vital aspect
July.
since the
audience will be
fed with the
researched
material.
The prepared
slides are for
the audience
and should be
precise by
achieving this
goal with in this
time frame
provides extra
1st week of
August.
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Udantha Wijeweera l Professional Practice l Assignment 01
To hold the first
rehearsal with
the group
members.
To follow up
with the
members and
communicate
with them to
participate for
the rehearsal
within the time
frame.
The leadership
skills must be
depicted to
huddle the team
with their busy
schedules to
participate by
motivating
members on the
importance.
time for
feedbacks.
The rehearsal
phase is yet
another vital
aspect to
analyse where
the presenters
stand in terms
of presenting
the content and
involvement
with the
audience.
2nd week of
August.
Table 1.2: Depicts the Goals enlisted for the event according to the SMART theory
Objective of the Project:
The project is based on a training event that is designed to provide the audience with a modern
technological culture; which is “G-suite”. The training event prime goal is to introduce
Google’s Products / apps that fall under G-Suite. Further a real time virtual session will be
provided to educate the audience on the basic skills needed to work on each app. The audience
will be able utilize these skills and use them at their work places or in their daily agendas with
ease.
3. Evidences to the meetings conducted with the client and the team members and the
findings/outcomes of the meetings.
Fig 1.1: Depicts the first zoom meeting held with the team members
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Fig 1.2: Inviting members to zoom session to select content presenters
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Fig 1.3: Searching for Volunteers as backup presenters
Fig 1.4: Former Leader (Mr. Shayan) inviting out members for a zoom meeting
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Fig 1.5: Exchange of research material to gain insights
4. Challenges/ problems identified and the plan to overcome them
Challenges Faced
Solution Applied
i. It was a difficulty to get volunteers to
present the content. Because most of
the members had stage fright and had
no experience in areas as such.
To overcome this issue, we had to use
techniques such as motivation and making
them self-confident to face an audience.
Showing the importance of such an
opportunity in their future career.
ii. It was also a challenge to get the
members to submit their research
material on time. Due to their busy
schedules with work shift and etc.
A solution implemented to overcome this
challenge is to set deadlines and asking them
to share whatever the research they found so
far. Also providing certain resources that can
be used to dig information.
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Udantha Wijeweera l Professional Practice l Assignment 01
iii. It was also a hassle to get the members A solution implemented is to discuss a
to join the group meetings. This was proper date that everyone could join which
was also time consuming and the ones who
again due to their work shifts and etc.
were unable to join were updated on the
meeting details.
iv. During the initial phase of the project,
it was quite a challenge to agree with a
topic.
Members had different point of view on what
the topic should be and to avoid this
challenge we were to come up with a
majority voting system on some of the best
selected topics.
v. Another common problem faced as a This issue did go on for quite a while
group is to decide the flow of the because. To overcome this, we were to get
presentation.
specialist knowledge from experienced
members and did more research on similar
projects and was finally able to arrive at a
conclusion on the flow of the event.
Table 1.3: Problems and Solutions
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5. A project schedule with the activities, milestones and contingencies identified.
Fig 1.6 Gantt Chart (part 1)
Fig 1.7 Gantt Chart (Part 2)
(Note: The Gantt chart is divided into two parts since there is not enough space fit the entire
chart into one image since it will be unable read)
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Fig 1.8 Activities Schedule
Contingency Plans:
➢ The Training is to be conducted via online meeting platform in this case there is a risk of
power failure or a health concern and will not be able to attend for one the presenters; in
that case to overcome this risk we have prepared another 4 extra members from the group
to replace each original presenter so that it would be possible to minimize or negate the
interruptions caused.
➢ Another similar risk that might occur during the live stream of the presentation is that
there could be network bandwidth issues or the pc could get stuck due to unavoidable
reason for reasonable amount of time that will impact the time period of the event, in that
case there will be a method of communication among the presenters so that another
presenter could share their screen in accordance to come out of the situation.
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Udantha Wijeweera l Professional Practice l Assignment 01
Task 2 – Research different problem-solving techniques that can be used to solve the
identified problems in task 1 and demonstrate how critical reasoning can be applied to
identify a solution to the identified problems. Critically evaluate the solution methodology
used to solve one of the identified problems and justify how selected methodology helped
you to successfully solve the problem and achieve the project objectives.
Define the problem – It was a difficulty to get volunteers to present the content. Because most of
the members had stage fright and had no experience in areas as such.
Nature of the Problem – Critical
Solutions Applied:
Option A – Decided to introduce the importance and advantages of the opportunity to become a
presenter.
Option B – Randomly pick volunteers.
This was rather a complex situation to over come as a team because the team was much hesitant
to participate in the task of presenting to an audience. In this situation we were in need of 4
presenters and initially none volunteered. Therefore, as the leader I chose to come with a several
strategies to boost up the motivation and interest of the members in this regard. Therefore, as
mentioned above we have two options out of those two the best option seemed to be Option A
rather than option B. If we would have had to go with Option B by selecting some random
volunteers without knowing their potential there is a higher chance the event would be
unsuccessful since this part of the event is significant, going with option B is like letting the
selected volunteers feel like they are trapped and had no option but to participate. With that
mindset it would could eventually lead to disastrous failure. But with Option A it was more like
acknowledging the team what the task is and the importance of it, we approached Option A by
organizing a small presentation to educate the team about the importance of good presentation
skills and how it will affect in the long run of their careers as well. With Option A we were able
to motivate the team by praising and raising autonomy the importance of being able express ideas
Infront of an audience and how it will take you ahead and being able to accept challenges.
Option A was a success because at the end we called out the team members again and asked for
volunteers to accept the task in their own will and surprisingly we got quite a few volunteers, and
out of those we selected the best by considering certain criteria’s. Being able to solve this problem
made it possible to achieve an important objective since this step was succeeded, we were able to
get to our next objective which is to get to the rehearsal phase to practice more and improve with
the volunteered presenters.
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Define the problem – It was also a challenge to get the members to submit their research material
on time. Due to their busy schedules with work shift and etc.
Nature of the Problem – Medium Risk
Solutions Applied:
Option A – Giving a deadline and forcing the members to somehow submit on that day
Option B – The specialists and the Resource investigators in the team shall guide members with
research areas and materials
This was yet another complex situation to overcome as a team the reason is that the members had
busy work schedules and shifts that was affecting their time. Therefore, had difficulties to allocate
time for this research work as most of the members have stated. Therefore, we came up with two
options as mentioned above. Option A is just very straightforward does not really contribute in
handling the situation very well, in a way it does not benefit or speed up the process. The best
Option I think would be Option B because if we are to approach the challenge in this manner this
would actually help to come out of the situation it is because our team had a couple of Specialists
and Resource investigators who had specialized knowledge and access to content that is directly
related to our event topic. Therefore, we asked these specialists to provide good research materials
and sources that the members can actually skim and gather some important tips and tricks to
prepare each individual reports in this case it is time saving for these members because they did
not have to spend time searching tons of relevant and irrelevant data because that part is directly
provided to them by the specialists in the team.
Option B was a success because most of the members we able to actually submit their research
material on or before the deadline. Therefore, the team was able to achieve the objective not just
that we were able to reach our next milestone which is to start preparing the presentation slides
according to the planned timetable which was an outstanding achievement. If we were not to have
come up with strategic options this task of resource collection would have taken weeks leaving
us no time to handle the rest of the work load.
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Define the problem – During the initial phase of the project, it was quite a challenge to agree with
a topic.
Nature of the Problem – Medium Risk
Solutions Applied:
Option A – To let the Leader decide a topic on his own will and the rest of the team shall proceed
with that.
Option B – Hear out to the opinions of other team member and approach a voting system.
This was also a tough phase in the initial stage of the event, because a few members had a different
perspective on what the topic should be this was a challenge since we were unable to approach a
particular one, if we are to do so the opposing raise their concerns stating that it would not be a
good fit for the event. Therefore, in order to come out of this situation we approached two options
as mentioned above. Option A is straight forward; to go with the leaders say but this option does
not seem to be a valid approach since there could be a lot disagreements among the members
upon their instincts. By actually choosing option A could also dismantle team collaboration and
fall into a negative mind set state which could affect throughout the event phases. But by
approaching Option B we were able to hear out each and every member opinion on a topic and
arrange a voting system to check which topic would have the most preferences. Option B did
actually contribute to come out of the challenging problem without an ease not only that the
members will not have a mind set that they would go to an extent to think that their opinion is not
heard.
Since Option B was a success in order to select a topic. This led to achieve yet another
important goal with in the given time period and was able to reach the next objective which is
collecting research material on the selected topic and move forward according to the planned
schedule.
Sony’s Obstacles
A recent article by (Kalai, 2015) suggests that Sony corporation has faced some intriguing
challenges in their path to success as one of the biggest and leading tech giants. Some of the
challenges were; lack of innovation, Sony however understand the consumer needs and has
come up with innovative developments such as the Walkman however Sony did not make any
improvements and upgrades to this development and when Apple released the iPad it became a
challenge for the innovative ideas of Sony however, Lack of core competence, This factor also
directly affects Sony’s decline due to the company’s failure to enhance its core business of
producing breakthrough ideas due to lack of concentration and fundamental expertise, Sony is
falling behind in product positioning and branding. Sony however uses a few effective tools in
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solving these problems such as the PDCA cycle (Plan to do check act). The innovation-oriented
solution that Sony has approached with the lead of Shoji Nemoto (head of innovation
technology) and Tomoyuki Suzuki (image senior Vice President) take responsibility in
strengthening Sony's capabilities in the field of innovation, guiding Sony employees to develop
new technologies and ideas based on their extensive R&D and technical knowledge. Sony also
led by Kunimasa Suzuki (head of products and services innovation strategy) has taken steps to
provide efficient technological ideas for the existing product lines to over come the problem.
The competence-oriented solution they have reached is Sony intends to concentrate its efforts
on three major areas: digital imaging, games, and mobile business. They are now adopting new
technologies and features in order to conduct proper research for these products and wish to
invest in these areas in order to progress. Sony has decided to devote roughly 70% of its total
R&D budget to these three areas alone. Sony intends to reclaim brand leadership by sharpening
its brand focus.
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Task 3 – Importance of team dynamics and individual role analysis.
I would classify my role in the team as a coordinator to further prove this I would like to point
out that I was always in the forefront when it comes to making decisions it is not because that I
myself make the best decisions it is because I have the skills to coordinate with every team
member and draw out solutions from each member and arrive at a decision on behalf of the
team in a reasonable time. Although I could certainly improve this ability by engaging more
with silent type characters in the team help raise their autonomy and include their ideas further
into discussion. Empathy is yet another important characteristic I would say I posses because as
the leader in the team I should have that quality but it may not be because of that to point out
certain incidents, when members cannot submit their research material on time due to the
tedious work shift I immediately tend understand the situation from their point of view and help
them out in most of their researcher so that it makes them save time and minimize the stress,
although I certainly think that I need to improve this skill further because there were also times
that tried to jump over such cases when I was stressed up to the nose but then again this was
rarely a case. I kept a track of the progress of the work done and the pending tasks and always
acknowledged the team in those regards but if had approached a different path such as asking
may be the less motivated and silent type characteristic members to keep track of the work
schedules and ask them to educate the team that they would have also been more active and
collaborating with the team. To further justify my contributions to the team I believe that my
team bonding and collaboration skills really helped out in achieving event milestones with in
the calculated period of time to further enhance these skills I plan to not miss out small yet
important details that needs to considered that later triggers and if I had done so in the
beginning we could have had saved even more time to practice and rehearse for the event
keeping those in mind id like move further engage in such activities with these skills in the
future.
Vividness and dynamics of team members.
Kavishkes’ presence in the team as a Completer Finisher a Specialist and as a Presenter has
raised the team stakes high. His role as completer finisher shows off his commitment to the
project when he was the first member to prepare and submit research slides with this quality of
his motivated the rest of the member to complete the task and help achieve the objective in time.
He might not be very good in communicating which is certainly something he shall work on but
the duties entrusted to him is achieved on time and is a success.
Shayan was the former leader in the event his role would be classified as an implementer to
justify this shayan was a good communicator and he was really quick in making friends yet he
had to work on his self-confidence sometimes, because he was often doubtful if he could
accomplish a certain task. Apart from that he was successful in implementing valuable ideas
that actually helped reduced the time spent on certain tasks that were rather complex.
Danushi and Chamela are wonderful Coordinators, Presenters and Team Workers. I could
discuss on both of them together because their characteristics were somewhat similar, they were
both open minded and great communicators. If they ever come across a difficulty they do not
hesitate to reach out to other members in a very friendly manner and request for guidance this
quality is very important because it helps to reduce errors caused and the task accomplishment
was rather quick.
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Tharaka plays two important roles as a Resource investigator and a Specialist. Tharaka is an
expert in the field he always shares his knowledge and educates the team with important facts
and information. He is always available if any member needs any guidance of which path to
follow. He hands out tips and tricks with industry experience this has affected the project in a
numerous way. Due to his specialized knowledge, we were able to accomplish the objective in
successfully confirming a valid topic for the event at small time period with out a difficulty. He
also provides the team with research material. He has innovative ideas to strengthen this quality
of his initially we were going to approach a rather boring path in showing a number of slides
filled with lengthy paragraphs but Tharaka chipped in a coordinate his idea in making the event
a live transmission on G-suite products. Likewise, Tharaka has participative leaderships and
consensus decision making abilities that helped with pace of the event preparation life cycle.
Salitha qualifies the role of a Specialist a Plant and a Coordinator. Salitha is a friendly
personality he constantly checks up with the team on task accomplishments. He is self-confident
and that made him to volunteer and get the task to design presentation slides that helped achieve
yet another important goal in the event planning process, he is productive and the work
entrusted to him is completed on time however I feel like it would be better if he could work a
bit more on time allocation.
Importance of team dynamics.
According to (University of Notre Damme, 2021) team dynamics are the psychological forces
that directly affect the path of the team’s overall performance. The dynamics are created
collectively with the individual involved in the team focused on a common goal. Team with
poor dynamics often result in bad decision-making abilities, wrong choices or decisions made at
all. (Hutabarat, 2020) suggests that team dynamics enhance and improve motivation, innovation
and effective performance to further mention team dynamics also develops members with
characteristics such as shared purpose, Trust and openness, Diversity and inclusion,
interdependence and a sense of belonging, communication and collaboration.
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Task 4 – Analytical evaluation on Continuous Professional Development
Importance of CPD (Employer)
According to (Desai) CPD enables employers to set and maintain higher standards with in an
organization, the effect of a proper CPD result in a positive environment in regards to growth
and success, helps to create a positive learning culture and develops the connection with
employees, increases staff productivity and contributes to the development of a more efficient
and a motivated workforce, a solid CPD will retain employees when they feel valued this is yet
another advantage for the employers as a factor that contributes to human capital. Employers
will be able to adapt to change and respond to developments in the business.
To support the above; a few examples would be, the employer can link job descriptions and
person specifications to relevant national occupations standards and other competences to
provide a competence-based profile of each worker. Identifying the learning and development
needs for workers in relation to their competencies and recording them as personal development
plans. Another example would be to identify learning opportunities that workers need for their
CPD.
Importance of CPD (Employee)
A CPD benefits employees in numerous ways such as; update their qualifications allowing them
to learn and develop the skills required to carry out their duties efficiently for an example
undertaking a CPD training event or taking part in an online examination from professional
bodies as a part of the CPD evaluation boost the skills of employees enables them list it out on
their resumes as a strength. Helps to connect gaps and adapts employees to a fast-paced world.
Aids in increased workplace productivity and the capacity to learn and develop. It also helps the
employees to express their mental states in learning new skills and demonstrating ambition and
aptitude. CPD can set employees on the path towards focusing on career progression that will
lead to job security and efficient working capabilities in an organization for an instance the
employee will get to know his/her strengths and weakness once this is identified they work
towards improvement because none would prefer to stay in the bottom of the well, this widens
their horizons and builds their confidence. (Desai)
CPD evaluation criteria’s
The criteria’s used to evaluate an employee are as follows:
1) Identifying employee needs – Carrying out a skill audit for employees. Analyzing
feedback received from customers or colleagues, asking the employees themselves on
what areas they are interested and needs further improvement.
2) Planning and carrying out development activities.
3) Evaluating the reflecting of learning – How well the learning skills are recorded to
reflect on individual practice.
4) Ability to apply skills learned – Monitoring the how much of the skills acquired from
the CPD has been able to apply to their daily tasks. How has it affected in accomplishing
them now compare to earlier stages.
5) Sharing the skills acquired among other employees – The ability to teach others what
you have gained is a gifted ability not only it helps other but it will personally further
enhance your knowledge in those relevant areas.
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Importance of CPD in own learning
Continuous professional Development, Professional self/own learning is a crucial process to
stay updated with in the industry, it is a never-ending process because there is something to
learn every day. Some of the importance of CPD in own learning is that you stay relevant which
means it does not matter which industry you belong through professional development you
should develop skills required to develop in the top end spectrum, provide value if you have the
passion to self-learning you shall be an important asset to your company or a team that you
belong, increases self-confidence takes you to a level where you eventually find the lacking
interest get inspired and motivated to work even harder to accomplish your goals at the end.
(Carribbean Jobs, 2005)
CPD Plan for the team
Team
Member
Kavishke
Danushi
Chamela
Tharaka
Dinuja
Strengths
Responsibility
Weakness
Strategy to improve
Measure
As a completer
finisher and a
Specialist.
Kavishke is quick
and efficient in
completing his
tasks.
Actively
participating
good
coordination
skills and
providing ideas
to the team
Does not hesitate
when a task is
handed over.
To present to the
audience and
Supplying
Resource material.
Does not speak
that often, has
language barriers
in communicating
with others
Trying to speak as
much as possible.
Learning to build up
conversations.
17/08/2021
—
02/10/2021
To present to the
audience.
Has issues in
managing time.
Need to prepare a
time table and
organize daily task
and work
accordingly.
17/08/2021
—
02/10/2021
To present to the
audience
Has
communication
issues in terms of
language and a bit
of an introvert.
17/08/2021
—
02/10/2021
A specialist by
nature provides
the team with
industry
experience
knowledge good
coordination.
A resource
investigator has
friendly
communications
To provide
resource material
and assist the team
in research.
Low selfconfidence and
stage fright.
Preparing
presentation slides.
Difficulty in
communication.
Introvert
Needs to spend more
time in engaging in
active conversation
with the team and
build up language
skills.
Needs motivation to
come in front and
convey ideas to an
audience. Has to
build up confidence
by further engaging
with in the team.
Try to actively
engage in
communicating with
members more often
17/08/2021
—
02/10/2021
17/08/2021
—
02/10/2021
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Salitha
skills with the
team.
Good
communication
skills.
Coordinates
among the team
Preparing the final
set of slides for the
presentation.
Time management
is poor.
Needs to prepare a
work schedule and
adjust accordingly.
17/08/2021
—
02/10/2021
Table 4.1: Depicts the CPD plan for the team
Individual CPD Plan/ Skill Audit
PROFESSIONAL DEVELOPMENT PLAN
Personal Details
First Name:
Udantha
Date:
10/2/2021
Last Name:
Wijeweera
Goals
Successfully graduated from the
Target Year: 2023
HND Program
Join for an internship in a Software
Engineering firm.
Target Year: 2022
Complete the top-up degree in part
time in Software Engineering.
Target Year: 2024
Enter the field and concentrate in
gaining work experience
Target Year: 2023-2025
Apply for a job overseas
Target Year: 2026
Settle overseas with a steady job
Target Year: 2028 and onwards
Table 4.2: Depicts the individual PDP Plan
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Skill
Problem Solving
Communication
Attentiveness to
detail
Writing Skills
Leadership
Skills
Time
Management
Adaptability
Creativity
Mobile
Development
Web
Development
Artificial
Intelligence
Python
Java
C#
C++
Data Science
Present
5
6
4
2 Years
7
8
6
5 years
8
10
8
10 Years
10
7
8
8
10
10
5
8
10
10
7
3
1
9
5
1
10
8
5
10
8
1
6
8
10
5
8
8
7
8
8
5
10
10
10
10
8
1
4
2
1
1
1
6
5
6
6
Table 4.3: Depicts the Skill Audit
(NOTE: On a scale of 1 to 10 with 1 being the lowest and 10 being the highest)
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Comparison of motivational theories.
According to (Haque, 2014) motivation is a method of creating enthusiasm in individuals in a
team or an organization in order to achieve targets. In the most basic terms motivation is a
method of achieving organizational or team goal by making sure that the individuals or
employee’s requirements and expectations are met. Furthermore, it is a challenge to improve
productivity with in a team or an organization therefore proper motivational mechanisms should
be implied to individuals.
Maslow’s Theory
Maslow suggested that motivation rises from an individual desire when 5 fundamental needs are
met, they are; physiological, safety, social, esteem and self-actualization. These requirements
can generate internal forces that can impact a person’s conduct. Physiological needs are those
required for human survival such as (air, food, water, shelter, clothing and sleep). Safety needs
include those needs that provide a person with a sense of security and well-being. Personal
security, financial security, good health and protection from accidents, harm and their adverse
effects are all included in safety needs. Social needs, also called love and belonging, refer to the
need to feel a sense of belonging and acceptance. Esteem needs refer to the need for self-esteem
and respect, with self-respect being slightly more important than gaining respect and admiration
from others. Self-actualization needs describe a person's need to reach his or her full potential.
The need to become what one is capable of is something that is highly personal. (Hartzell, 2021)
McClelland’s Theory
The theory was developed in the 1960s it suggests that regardless of our age, sex, race or
culture, every individual possess one of these needs and are driven by it. The theory portrays
states that achievement, power and affiliation are significantly inherited behavioral patterns of
individuals. Which means every individual apart from their culture, wealth etc. These three
types of needs are commonly acquired. (Management Study HQ, 2021)
However, comparing each of them to the other. the theory of David McClelland looks so real
that it perfectly fits into real life situation by recognizing one’s achievement will definitely raise
that individual’s motivation when they are on the spotlight it makes them want to do better and
be a much better example. Same goes to power when an individual’s ideas are considered and
appreciated, they will definitely educate themselves more and find new and better ways of
getting things done hence the performance with no doubt in improved on the other end. Talking
about affiliation when an individual is affiliates a preferred individual or a group that they want
to be a part of is yet another intriguing way of motivation and boosting up performance. On the
other hand, Maslow viewed human needs as being static whereas in reality these needs are
dynamic, the theory indicates that a satisfied need is not a motivator. But it is true that
individual needs are never fully or permanently satisfied. The fact that McClelland believes
human needs changes by life experiences and the opinion of their culture makes it more natural
than the others. Maslow only believed in his hierarchy of needs. Therefore, McClelland’s
theory is a very suitable motivational tool for today’s world in the sense that it fits into any
organization.
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Summary
The report consists of a wider prospect of best practices in th professional world ranging from
effective event planning, interpersonal skills, problem solving techniques, SWOT analysis,
Professional development plan, Continuous development plan, Skill audit and a variety of
motivational theories. All of these criteria are used by organizations to improve effective work
performance and individual skills.
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Reference List
Carribbean Jobs. (2005). Retrieved from https://www.caribbeanjobs.com/careeradvice/self-learningfor-professionals-in-trinidad
Desai, S. (n.d.). Delta Net. Retrieved October 5, 2021, from https://www.deltanet.com/blog/2019/05/how-cpd-benefits-employers-and-employees
Haque, M. F. (2014). Motivational Theories – A Critical Analysis. Retrieved from
https://www.researchgate.net/publication/306255973_Motivational_Theories__A_Critical_Analysis
Hartzell, S. (2021, August 14). Retrieved from https://study.com/academy/lesson/the-needs-theorymotivating-employees-with-maslows-hierarchy-of-needs.html
Hutabarat, Y. (2020, April 28). Retrieved from https://medium.com/@yafonia/team-dynamics-forbetter-team-performance-34a1dc4bc4cb
Kalai, N. (2015, December 06). Sweet Study. Retrieved from
https://www.sweetstudy.com/content/sony-business-problems-and-decision-making
Management Study HQ. (2021). Retrieved from https://www.managementstudyhq.com/mcclellandstheory-of-needs-power-achievement-and-affiliation.html
Mulcahy, K. (2016, June 22). RMC. Retrieved from rmcls.com: https://rmcls.com/importance-teamdynamics/
University of Notre Damme. (2021, July 02). Retrieved from notredameonline.com:
https://www.notredameonline.com/resources/leadership-and-management/understandingthe-importance-of-team-dynamics/
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