Assessment Task 1: Knowledge questions template
Provide answers to all the questions below:
1.
2.
Complete the table outlining reliable information relevant to workplace processes.
Government
Publication
Federal, state, and local
government agencies can
publish information on variety of
topics that include reports,
statistics, court documents etc.
Internet research –
Australian laws, Legal news
Magazines, books and
newspapers (Print
media)
Current information can be found
in magazines and newspapers as
it provides information that can
be relevant to workplace.
The Australian, Daily
Telegraph
Other businesses and
non-profit
organizations
Information about a new product
in the market or promoting a
cause through newsletters,
company reports, advertisements
etc.
Company financial reports
Describe how legislation may be applicable to workplace problems (provide an example as
part of your answer).
The legislation aims to ensure that employers and workers are aware of each other’s
responsibilities and protect the well-being of employees. Legislation protects employees
from discrimination or unhealthy work environments. An example can be the Fair Works Act
of 2009. This legislation was mainly introduced to reform the industrial relations system in
Australia. It ensures that employees in an organization are protected against discrimination,
racism, harassment and are treated fairly in lieu with their employment rights.
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3.
Describe how organisational policies and procedures may be applicable to workplace
problems (provide an example as part of your answer).
Policies and procedures provide employees with a decent amount of understanding towards
expected behavioural and performance standards while providing rules and guidelines for
decision making when facing problems. They also help in keeping the company on track to
do their mission to gain their vision. An example can be a recruitment policy in a company.
A potential employee can sign an employment agreement, but a company’s policies and
procedure can allow them to terminate that potential employee’s contract if their
background checks do not come clear. This written policy protects the company from any
legal action too.
4.
Identify and describe two critical thinking methods that may be used to identify complex issues
in the workplace using the table below (there is an example to get you started).
Method
Description
Interview
This method uses a formal or informal interview process to obtain
information about a workplace issue (such as how a product is
used). It asks relevant questions to relevant stakeholders and
documents the answers.
Performance review
This method is a formal process where in an employee’s
contribution to the team, his/her research and analysis of the
problem domain and practical approach to solving complex
issues is seen.
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5.
Method
Description
Surveys and
evaluations
This method can be formal or informal where in a company uses
open or close ended questionnaire’s given to its employees to
better understand what issues are prominent at workplace and
how they can be rectified.
Identify and describe two critical thinking methods that may be used to generate solutions to
complex issues in the workplace using the table below (there is an example to get you
started).
Critical thinking
technique
Description
Brainstorming
This method uses a group of people to think of as many
solutions (even the crazy ones) in a predetermined time.
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Critical thinking
technique
Description
6.
Summarise the steps associated with a decision-making process. You may answer using a
written paragraph or diagram.
7.
List three advantages of addressing complex issues in the workplace.
8.
Complete the table outlining the different types of risk that may be associated with pursuing a
complex issue in the workplace.
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Type of risk
Description
Example
Strategic risk
Compliance risk
Financial risk
Operational risk
9.
List three barriers to effective decision-making
10. Summarise the requirements for the development and presentation of a brief and feedback
register.
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11. List four bodies you may be required to seek approval from to develop and implement
solutions.
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