R
Roster staff
D1.HML.CL10.16
D1.HRM.CL9.09
D2.TRM.CL9.21
Assessor Manual
Roster staff
D1.HML.CL10.16
D1.HRM.CL9.09
D2.TRM.CL9.21
Assessor Manual
Project Base
William Angliss Institute of TAFE
555 La Trobe Street
Melbourne 3000 Victoria
Telephone:
(03) 9606 2111
Facsimile:
(03) 9670 1330
Acknowledgements
Project Director:
Project Manager
Chief Writer:
Subject Writer:
Editor:
DTP/Production:
Wayne Crosbie
Jim Irwin
Alan Hickman
Alan Hickman
Jim Irwin
Daniel Chee, Mai Vu, Cindy Curran
The Association of Southeast Asian Nations (ASEAN) was established on 8 August 1967. The Member
States of the Association are Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia,
Myanmar, Philippines, Singapore, Thailand and Viet Nam.
The ASEAN Secretariat is based in Jakarta, Indonesia.
General Information on ASEAN appears online at the ASEAN Website: www.asean.org.
All text is produced by William Angliss Institute of TAFE for the ASEAN Project on “Toolbox
Development for Front Office, Food and Beverage Services and Food Production Divisions”.
This publication is supported by the Australian Government’s aid program through the ASEANAustralia Development Cooperation Program Phase II (AADCP II).
Copyright: Association of Southeast Asian Nations (ASEAN) 2015.
All rights reserved.
Disclaimer
Every effort has been made to ensure that this publication is free from errors or omissions. However,
you should conduct your own enquiries and seek professional advice before relying on any fact,
statement or matter contained in this book. The ASEAN Secretariat and William Angliss Institute of
TAFE are not responsible for any injury, loss or damage as a result of material included or omitted
from this course. Information in this module is current at the time of publication. Time of publication is
indicated in the date stamp at the bottom of each page.
Some images appearing in this resource have been purchased from stock photography suppliers
Shutterstock and iStockphoto and other third party copyright owners and as such are non-transferable
and non-exclusive. Clip arts, font images and illustrations used are from the Microsoft Office Clip Art
and Media Library. Some images have been provided by and are the property of William Angliss
Institute.
Additional images have been sourced from Flickr and SXC and are used under Creative Commons
licence: http://creativecommons.org/licenses/by/2.0/deed.en
File name: AM_Roster_staff_220115
Table of contents
Competency Based Assessment (CBA) – An Introduction for Assessors .......................... 1
Competency standard ..................................................................................................... 11
Oral questions................................................................................................................. 21
Written questions ............................................................................................................ 29
Answers to written questions .......................................................................................... 37
Observation checklist ...................................................................................................... 45
Third Party Statement ..................................................................................................... 49
Competency recording sheet .......................................................................................... 51
© ASEAN 2015
Assessor Manual
Roster staff
© ASEAN 2015
Assessor Manual
Roster staff
Competency Based Assessment (CBA) – An introduction for assessors
Competency Based Assessment (CBA) –
An Introduction for Assessors
Assessment is the process of identifying a participant’s current knowledge, skills and
attitudes sets against all elements of competency within a unit of competency.
Suggested Assessment Methods
For each unit of competency a number of assessment tools have been identified
including:

Work Projects

Oral Questions

Written Questions

Third Party Statements

Observation Checklists.
Instructions and Evidence Recording Sheets have been identified in this Assessment
Manual for use by Assessors.
Alternative Assessment Methods
Whilst the above mentioned assessment methods are suggested assessment methods,
the assessor may use an alternate method of assessment taking into account:
a) The nature of the unit
b) The strengths of participants
c) The number of participants in the class
d) Time required to complete assessments
e) Time dedicated to assessment
f)
Equipment and resources required.
Alternate assessment methods include:

Practical demonstrations

Practical demonstrations in simulated work conditions

Problem solving

Portfolios of evidence

Critical incident reports

Journals

Oral presentations

Interviews

Videos

Visuals/slides/audiotapes
© ASEAN 2015
Assessor Manual
Roster staff
1
Competency Based Assessment (CBA) – An introduction for assessors

Case studies

Log books

Projects and Role plays

Group projects

Recognition of Prior Learning.
Whilst there is no specific instruction or evidence collection documents for all the
alternative assessment methods, assessors can record competency in the ‘Other’ section
within the ‘Competency Recording Sheet’.
Selection of Assessment Methods
Each assessor will determine the combination of Assessment Methods to be used to
determine Competency for each Competency Unit on a student by student basis.
‘Sufficient’ evidence to support the ‘Pass Competent’/’Not Yet Competent’ decision must
be captured.
In practice this means a minimum of 2 – 3 Assessment Methods for each candidate for
each Competency Element is suggested.
At least one method should provide evidence of practical demonstration of competence.
The following assessment methods deemed to provide evidence of practical
demonstration of competence include:

Practical Work Projects

Third Party Statement

Observation Checklist.
Assessing Competency
Competency based assessment does not award grades, but simply identifies if the
participant has the knowledge, skills and attitudes to undertake the required task to the
specified standard.
Therefore, when assessing competency, an assessor has two possible results that can be
awarded:

‘Pass Competent’ (PC)

‘Not Yet Competent’ (NYC).
Pass Competent (PC)
If the participant is able to successfully answer or demonstrate what is required, to the
expected standards of the performance criteria, they will be deemed as ‘Pass Competent’
(PC).
The assessor will award a ‘Pass Competent’ (PC) if they feel the participant has the
necessary knowledge, skills and attitudes in all assessment tasks for a unit.
Not Yet Competent’ (NYC)
If the participant is unable to answer or demonstrate competency to the desired standard,
they will be deemed to be ‘Not Yet Competent’ (NYC).
2
© ASEAN 2015
Assessor Manual
Roster staff
Competency Based Assessment (CBA) – An introduction for assessors
This does not mean the participant will need to complete all the assessment tasks again.
The focus will be on the specific assessment tasks that were not performed to the
expected standards.
The participant may be required to:
a) Undertake further training or instruction
b) Undertake the assessment task again until they are deemed to be ‘Pass Competent’.
Regional Qualifications Framework and Skills Recognition System
The ‘Regional Qualifications Framework and Skills Recognition System’, also known as
the ‘RQFSRS’ is the overriding educational framework for the ASEAN region.
The purpose of this framework is to provide:

A standardised teaching and assessment framework

Mutual recognition of participant achievement across the ASEAN region. This includes
achievement in individual Units of Competency or qualifications as a whole.
The role of the ‘RQFSRS’ is to provide, ensure and maintain ‘quality assurance’ across all
countries and educational providers across the ASEAN region
Recognition of Prior Learning (RPL)
Recognition of Prior Learning is the process that gives current industry professionals who
do not have a formal qualification, the opportunity to benchmark their extensive skills and
experience against the standards set out in each unit of competency/subject.
This process is a learning and assessment pathway which encompasses:

Recognition of Current Competencies (RCC)

Skills auditing

Gap analysis and training

Credit transfer.
Code of Practice for Assessors
This Code of Practice provides:

Assessors with direction on the standard of practice expected of them

Candidates with assurance of the standards of practice expected of assessors

Employers with assurance of the standards maintained in the conduct of assessment.
The Code detailed below is based on the International Code of Ethics and Practice (The
National Council for Measurement in Education [NCME]):

The differing needs and requirements of the person being assessed, the local
enterprise and/or industry are identified and handled with sensitivity

Potential forms of conflict of interest in the assessment process and/or outcomes are
identified and appropriate referrals are made, if necessary

All forms of harassment are avoided throughout the planning, conducting, reviewing
and reporting of the assessment outcomes
© ASEAN 2015
Assessor Manual
Roster staff
3
Competency Based Assessment (CBA) – An introduction for assessors

The rights of the candidate are protected during and after the assessment

Personal and interpersonal factors that are not relevant to the assessment of
competency must not influence the assessment outcomes

The candidate is made aware of rights and process of appeal

Evidence that is gathered during the assessment is verified for validity, reliability,
authenticity, sufficiency and currency

Assessment decisions are based on available evidence that can be produced and
verified by another assessor

Assessments are conducted within the boundaries of the assessment system policies
and procedures

Formal agreement is obtained from both the candidate and the assessor that the
assessment was carried out in accordance with agreed procedures

The candidate is informed of all assessment reporting processes prior to the
assessment

The candidate is informed of all known potential consequences of decisions arising
from an assessment, prior to the assessment

Confidentiality is maintained regarding assessment results

The assessment results are used consistently with the purposes explained to the
candidate

Opportunities are created for technical assistance in planning, conducting and
reviewing assessment procedures and outcomes.
Instructions and Checklist for Assessors
Instructions
General instructions for the assessment:

Assessment should be conducted at a scheduled time that has been notified to the
candidate

Facilitators must ensure participants are made aware of the need to complete
assessments and attend assessment sessions

If a participant is unable to attend a scheduled session, they must make arrangements
with the Assessor to undertake the assessment at an alternative time

At the end of the assessment the Assessor must give feedback and advise the
participant on their PC/NYC status

Complete the relevant documentation and submit to the appropriate department.
Preparation

Gain familiarity with the Unit of Competency, Elements of Competency and the
Performance Criteria expected

Study details assessment documentation and requirements

Brief candidate regarding all assessment criteria and requirements.
Briefing Checklist

Begin the assessment by implementing the following checklist and then invite the
candidate to proceed with assessment.
4
© ASEAN 2015
Assessor Manual
Roster staff
Competency Based Assessment (CBA) – An introduction for assessors
Checklist for Assessors
Prior to the assessment I have:
Tick ()
Remarks
Ensured the candidate is informed about the venue and schedule
of assessment.
Received current copies of the performance criteria to be
assessed, assessment plan, evidence gathering plan, assessment
checklist, appeal form and the company’s standard operating
procedures (SOP).
Reviewed the performance criteria and evidence plan to ensure I
clearly understood the instructions and the requirements of the
assessment process.
Identified and accommodated any special needs of the candidate.
Checked the set-up and resources for the assessment.
During the assessment I have:
Introduced myself and confirmed identities of candidates.
Put candidates at ease by being friendly and helpful.
Explained to candidates the purpose, context and benefits of the
assessment.
Ensured candidates understood the assessment process and all
attendant procedures.
Provided candidates with an overview of performance criteria to
be assessed.
Explained the results reporting procedure.
Encouraged candidates to seek clarifications if in doubt.
Asked candidates for feedback on the assessment.
Explained legal, safety and ethical issues, if applicable.
After the assessment I have:
Ensured candidate is given constructive feedback.
Completed and signed the assessment record.
Thanked candidate for participating in the assessment.
© ASEAN 2015
Assessor Manual
Roster staff
5
Competency Based Assessment (CBA) – An introduction for assessors
Instructions for Recording Competency
Specifications for Recording Competency
The following specifications apply to the preparation of Evidence Gathering Plans:

A Competency Recording Sheet must be prepared for each candidate to ensure and
demonstrate all Performance Criteria and Competency Elements are appropriately
assessed. This Sheet indicates how the Assessor will gather evidence during their
assessment of each candidate

This Competency Recording Sheet is located at the end of the Assessment Plan

It is the overriding document to record competency

The Assessor may vary the Competency Recording Sheet to accommodate practical
and individual candidate and/or workplace needs

Assessor must place a tick () in the ‘Assessment Method’ columns to identify the
methods of assessment to be used for each candidate

Multiple Competency Elements/Performance Criteria may be assessed at the one
time, where appropriate

The assessor and participant should sign and date the Competency Recording Sheet,
when all forms of evidence and assessment have been completed

The assessor may provide and feedback or clarify questions which the participant may
have in regards to the assessment grade or findings

All documents used to capture evidence must be retained, and attached to the
Competency Recording Sheet for each candidate for each Competency Unit.
Instructions for Different Assessment Methods
Specifications for Work Project Assessment
These guidelines concern the use of work projects.
The work projects identified in the Training Manuals involve a range of tasks, to be
performed at the discretion of the Assessor.
Work project tasks can be completed through any form of assessment as identified in the
Trainer and Trainee Manuals and stated at the start of this section.
Assessors should follow these guidelines:

Review the Work Projects at the end of each ‘Element of Competency’ in the Trainee
Manual to ensure you understand the content and what is expected

Prepare sufficient resources for the completion of work activities including:

Time – whether in scheduled delivery hours or suggested time participants to
spend outside of class hours

Resources – this may involve technical equipment, computer, internet access,
stationery and other supplementary materials and documents

Prepare assessment location (if done in class) making it conducive to assessment

Explain Work Projects assessment to candidate, at the start of each Element of
Competency. This ensures that participants are aware of what is expected and can
collate information as delivery takes place
6
© ASEAN 2015
Assessor Manual
Roster staff
Competency Based Assessment (CBA) – An introduction for assessors

Assessors can use the following phrase as a guide (where an ‘X’ is identified, please
input appropriate information):
“At the end of each Element of Competency there are Work Projects which must be
completed. These projects require different tasks that must be completed.
These work projects are part of the formal assessment for the unit of competency
titled X:

You are required to complete these activities:
a) Using the ‘X’ method of assessment
b) At ‘X’ location
c) You will have ‘X time period’ for this assessment


You are required to compile information in a format that you feel is appropriate to
the assessment

Do you have any questions about this assessment?”
Commence Work Project assessment:

The assessor may give time for participants to review the questions at this time to
ensure they understand the nature of the questions. The assessor may need to
clarify questions

Participants complete work projects in the most appropriate format

Participants must submit Work Project evidence to the assessor before the
scheduled due date

Assessor must assess the participant’s evidence against the competency standards
specified in each Element of Competency and their own understanding. The assessor
can determine if the participant has provided evidence to a ‘competent’ standard

Transcribe results/details to Competency Recording Sheet

Forward/file assessment record.
Specifications for Oral Question Assessment
These guidelines concern the use of oral questioning.
Assessors should follow these guidelines.

Prepare Assessment Record for Oral Questioning. One record for each candidate:

Enter Student name

Enter Assessor name

Enter Location

Familiarise self with Questions to be asked

Prepare assessment location (table and chairs) making it conducive to assessment

Explain Oral Questioning assessment to candidate, using the following phrase as a
guide (where a ‘X’ is identified, please input appropriate information):
“These oral questions are part of the formal assessment for the unit of competency
titled X.
There are X questions and you are required to answer all of them to the best of your
ability and I will record whether or not you have answered correctly.
© ASEAN 2015
Assessor Manual
Roster staff
7
Competency Based Assessment (CBA) – An introduction for assessors
We have 60 minutes for this assessment.


I will give you feedback at the end of the assessment

Do you have any questions about this assessment?”
Commence Oral Questioning assessment:

Complete Assessment Record for the Oral Questioning by:
a) Ticking PC or NYC, as appropriate
b) Entering ‘Remarks’ as required
c) Completing Oral Questioning within 60 minutes

Complete Oral Questioning and provide feedback to candidate

Transcribe results/details to Competency Recording Sheet

Forward/file assessment record.
Specifications for Written Question Assessment
These guidelines concern the use of written questioning.
Assessors should follow these guidelines:

Familiarise self with Questions and Answers provided

Print and distribute copies of ‘Written Questions’ for participants. Ideally this should
take place with adequate time for participants to answer all questions before the
expected due date

Explain Written Questioning assessment to candidate, using the following phrase as a
guide (where a ‘X’ is identified, please input appropriate information):
“These written questions are part of the formal assessment for the unit of competency
titled X.
There are X questions and you are required to answer all of them to the best of your
ability.
You may refer to your subject materials, however where possible try to utilise your
existing knowledge when answering questions.
Where you are unsure of questions, please ask the Assessor for further instruction.
This may be answering the question orally or asking the assessor to redefine the
question.
We have X time for this assessment:

The due date for completion of this assessment is X

On this date you must forward the completed questions to the assessor by X time
on the date of X

Do you have any questions about this assessment?”

The assessor may give time for participants to review the questions at this time to
ensure they understand the nature of the questions. The assessor may need to clarify
questions

Participants may record written answers (where possible)

Participants must submit the written answers to the assessor before the scheduled
due date
8
© ASEAN 2015
Assessor Manual
Roster staff
Competency Based Assessment (CBA) – An introduction for assessors

Assessor must assess the participant’s written answers against the model answers
provided as a guide, or their own understanding. The assessor can determine if the
participant has answered the questions to a ‘competent’ standard

Transcribe results/details to Competency Recording Sheet

Forward/file assessment record.
Specifications for Observation Checklist
These specifications apply to the use of the Observation Checklist in determining
competency for candidates.
Only an approved assessor is authorised to complete the Observation Checklist.
The assessor is required to observe the participant, ideally in a simulated environment or
their practical workplace setting and record their performance (or otherwise) of the
competencies listed on the Observation Checklist for the Competency Unit.
To complete the Observation Checklist the Assessor must:

Insert name of candidate

Insert assessor name

Insert identify of location where observations are being undertaken

Insert date/s of observations – may be single date or multiple dates

Place a tick in either the ‘Yes’ or ‘No’ box for each listed Performance Criteria to
indicate the candidate has demonstrated/not demonstrated that skill

Provide written (and verbal) feedback to candidate – as/if appropriate

Sign and date the form

Present form to candidate for them to sign and date

Transcribe results/details to Competency Recording Sheet for candidate

Forward/file Observation Checklist.
This source of evidence combines with other forms of assessment to assist in determining
the ‘Pass/Competent’ or ‘Not Yet Competent’ decision for the participant.
Specifications for Third Party Statement
These specifications relate to the use of a relevant workplace person to assist in
determining competency for candidates.
The Third Party Statement is to be supplied by the assessor to a person in the workplace
who supervises and/or works closely with the participant.
This may be their Supervisor, the venue manager, the Department Manager or similar.
The Third Party Statement asks the Supervisor to record what they believe to be the
competencies of the participant based on their workplace experience of the participant.
This experience may be gained through observation of their workplace performance,
feedback from others, inspection of candidate’s work etc.
© ASEAN 2015
Assessor Manual
Roster staff
9
Competency Based Assessment (CBA) – An introduction for assessors
A meeting must take place between the Assessor and the Third Party to explain and
demonstrate the use of the Third Party Statement.
To complete the Third Party Verification Statement the Assessor must:

Insert candidate name

Insert name and contact details of the Third Party

Tick the box to indicate the relationship of the Third Party to the candidate

Present the partially completed form to the Third Party for them to finalise

Collect the completed form from the Third Party

Transcribe results/details to Competency Recording Sheet for candidate

Forward/file Third Party Statement.
The Third Party must:


Record their belief regarding candidate ability/competency as either:

Pass/Competent = Yes

Not Yet Competent = No

Unsure about whether candidate is competent or not = Not Sure
Meet briefly with the assessor to discuss and/or clarify the form.
This source of evidence combines with other forms of assessment to assist in determining
the ‘Pass/Competent’ or ‘Not Yet Competent’ decision for the candidate.
A separate Third Party Statement is required for each Competency Unit undertaken by
the candidate.
10
© ASEAN 2015
Assessor Manual
Roster staff
Competency standard
Competency standard
UNIT TITLE: ROSTER STAFF
UNIT NUMBER: D1.HML.CL10.16
NOMINAL HOURS: 50
D1.HRM.CL9.09
D2.TRM.CL9.21
UNIT DESCRIPTOR: This unit deals with skills and knowledge required by supervisors to prepare staff rosters that meet enterprise staffing and
wage cost requirements while enabling the required levels of service delivery.
ELEMENTS AND PERFORMANCE CRITERIA
UNIT VARIABLE AND ASSESSMENT GUIDE
Element 1: Identify the role of rosters
Unit Variables
1.1 Explain the functions of rosters
The Unit Variables provide advice to interpret the scope and context of this unit of
competence, allowing for differences between enterprises and workplaces. It relates to the
unit as a whole and facilitates holistic assessment.
1.2 Describe situations to which rosters might
apply
1.3 Identify personnel responsible for
developing staffing rosters
This unit applies to organisations that are involved in preparing staff roster that meet
enterprise staffing and wage cost requirements while enabling the required levels of service
delivery within the labour divisions of the hotel and travel industries and may include:
1.4 Identify the impact of labour budgets on
rosters
1. Front Office
1.5 Differentiate between roster formats
1.6 Identify factors that impact on the selection
of staff for rosters
2. Housekeeping
3. Food and Beverage Service
4. Food Production
Element 2: Explain the operational aspects
of employment instruments
5. Travel Agencies
2.1 Describe the range of employment
instruments in use by the industry
Functions of rosters refers to:
6. Tour Operation.

Organising staff within the enterprise to provide required service delivery
© ASEAN 2015
Assessor Manual
Roster staff
11
Competency standard
2.2 Differentiate between staff employment
classifications

Balancing experienced staff with new/inexperienced staff

Communicating staffing needs to relevant staff members
2.3 Distinguish between applicable pay rates

Controlling labour costs
2.4 Identify leave entitlements

Helping staff plan their off-duty time.
2.5 Identify meal and break entitlements
2.6 Identify allowance entitlements
2.7 Describe legislated requirements that apply
to staff rosters
2.8 Identify requirements that apply to specific
work-related incidents and situations
Situations for which rosters might apply may include:

Individual department/revenue centres within enterprises

Enterprise-wide situations

Project-based work including events and functions.
Personnel responsible for preparing rosters may include:
Element 3: Generate staff rosters

Owners and managers
3.1 Prepare staff rosters to comply with
identified operational demands

Supervisors and departmental heads.
3.2 Distribute rosters to staff
Element 4: Update staffing records
4.1 Verify and approve timesheets for payment
4.2 Maintain staff records that impact on roster
preparation
Impact of labour budgets refers to:

Preparing labour budgets

Calculating labour cost percentages

Costing rosters

Comparing costed rosters to labour budget requirements/constraints

Implications for continuing out-of-control labour budgets

Techniques to bring labour budgets back under control.
Roster formats refers to:
12
© ASEAN 2015
Assessor Manual
Roster staff

Paper-based and electronic formats

Use of international time in budget formats

Explanation of commonly used roster abbreviations
Competency standard

Basic requirements of a staff roster

Roster program

Rotating rosters.
Factors that impact on the selection of staff may include:

Mix of staff including blend of new and experienced staff, blend of genders, blend of
ages, blend of skill sets, blend of languages spoken

Service delivery levels, such as peak/low season

Multi-skilling and up-skilling of staff

Operational workplace demands and customer expectations.
Range of employment instruments may include:

Awards

Agreements

Employment contracts.
Staff employment classifications may include:

Distinctions between full-time, part-time and casual staff, including definitions, hours of
work, how hours of work may be worked including spread of hours and relevant
requirements that initiate payment of penalties

Categories of staff employed, such as the distinctions between roles and grades

Nature of duties allocated to each category and grade of employees

Hours worked, including consideration of split shifts, reasonable overtime, spread of
hours, double shifts.
Applicable pay rates may include:

Rates of pay, including bonuses and penalty rates such as weekend, public holidays and
other penalties
© ASEAN 2015
Assessor Manual
Roster staff
13
Competency standard

Breaks, meals and overtime payments

Timing considerations relating to when overtime and penalty payments will apply

Identifying differing pay rates, to whom they apply, when they apply and how they may
vary

Application of over-award or similar payments

Application of entitlements including sick pay, holiday pay, paid maternity leave,
employer superannuation contribution.
Leave entitlements may include:

Annual leave

Sick leave

Bereavement leave

Carer leave

Parental leave, maternity leave and paternity leave

Adoption leave

Jury service

Calculation and determination of continuity of service

Study leave

Special leave

Leave without pay.
Meal and break entitlements may include:
14
© ASEAN 2015
Assessor Manual
Roster staff

When breaks and meals are to be taken

Length of meal and other breaks

Penalties that apply for breaks not taken when due

What is provided during meal breaks depending on industry sector?
Competency standard
Allowance entitlements may include:

Meal allowances

First aid allowances

Clothing allowances

Tools and equipment allowances

Travel allowances.
Legislated requirements refers to:

Relevant host country legislation or regulations that may include compliance with:

Anti-discrimination requirements

Equal opportunity provisions

Specific industrial relations requirements

Accident and injury requirements.
Specific work-related incidents and situations may include:

Stand-down of employees

Accident pay

Notice of termination and termination of employment

Redundancy.
Prepare staff rosters may include:

Addressing preparation of a costed roster for a nominated area

Nominated budget levels imposed, which means roster must be costed using current pay
rates and all applicable penalty and other payments

Ability to meet required service levels at all times

Covering all days and times of service, including pre-opening activities, all breaks/meals,
closing procedures, staff changeovers.
© ASEAN 2015
Assessor Manual
Roster staff
15
Competency standard
Distribute rosters refers to:

Compliance with employment instrument stated requirements to give advance notice to
workers

Provision of a roster in the nominated format

Explanation of all terms used in the roster.
Approve timesheets for payment may relate to:

Validating time-clock cards

Counter-signing timesheets for processing

Verifying timesheets are completed by staff as required

Clarifying queries from payroll officers, human resources department and/or accounts
department.
Staff records that impact on roster preparation may include:

Maintaining staff illness records

Maintaining staff ‘leave taken’ records

Maintaining records of staff training that have been undertaken/successfully completed

Maintaining files regarding warnings and disciplinary action taken against staff

Maintaining personnel files that facilitate promotion of staff, training, multi-skilling, upskilling, redundancies

Applications for leave

Requests for preferential treatment.
Assessment Guide
The following skills and knowledge must be assessed as part of this unit:
16
© ASEAN 2015
Assessor Manual
Roster staff

Enterprise policies and procedures in regard to staff rosters

In-depth knowledge of the operation of the host department and/or host enterprise
Competency standard

Knowledge of the pay rates and terms and conditions of employment instruments for the
host enterprise

Legislated requirements of the host country that have an impact on staff rosters, working
hours, entitlements

Ability to use staff roster software, where used by the host enterprise

Proven ability to interpret demand and service requirements for a nominated
section/department.
Linkages To Other Units

Recruit and select staff

Access and retrieve computer-based data

Maintain a paper-based filing and retrieval system

Maintain financial performance within a budget

Manage payroll records

Manage legal requirements for business compliance

Monitor staff performance

Monitor workplace operations

Prepare and monitor budgets

Develop and implement operational policies

Develop and implement operational plans.
Critical Aspects of Assessment
Evidence of the following is essential:

Demonstrated ability to produce a roster in the nominated format

Demonstrated ability to produce a roster within a given timeframe
© ASEAN 2015
Assessor Manual
Roster staff
17
Competency standard

Demonstrated ability to produce an effective roster within nominated budget constraints

Demonstrated ability to amend roster to accommodate last-minute management
requirements

Demonstrated ability to roster sufficient and appropriate staff to enable the required level
of service provision throughout the nominated roster period

Demonstrated ability to communicate roster requirements to all relevant staff listed on
that roster

Demonstrated ability to comply with employment instruments and legislated
requirements of the host country.
Context of Assessment
Assessment must ensure:

Actual or simulated workplace conditions, opening hours, days of operation, service
levels and budget restraints.
Resource Implications
Training and assessment must include the use of current and representative pay rates,
terms and conditions of employment instruments and legislation, as applicable to the
relevant industry sector of the host country, in actual or simulated workplace conditions; and
access to workplace standards, procedures, policies, guidelines, tools and equipment.
Assessment Methods
The following methods may be used to assess competency for this unit:
18
© ASEAN 2015
Assessor Manual
Roster staff

Observation of practical candidate performance

Case studies

Practical exercises

Oral and written questions

Third party reports completed by a supervisor
Competency standard

Project and assignment work

Simulations.
Key Competencies in this Unit
Level 1 = competence to undertake tasks effectively
Level 2 = competence to manage tasks
Level 3 = competence to use concepts for evaluating
Key Competencies
Level
Examples
Collecting, organising and analysing
information
2
Obtain information from records and
management on expected levels of trade,
and other staffing demands
Communicating ideas and
information
1
Distribute prepared rosters to staff
Planning and organising activities
3
Ensure roster meets identified trading and
service needs; prepare a roster that meets
labour budget requirements
Working with others and in teams
2
Meet with management to discuss
requirements; liaise with supervisors,
management and staff to create a mutually
acceptable roster
Using mathematical ideas and
techniques
2
Calculate labour costs
Solving problems
2
Address and resolve long-term and shortterm staffing problems
Using technology
2
Input data and manipulate it within an
electronic staff roster system
© ASEAN 2015
Assessor Manual
Roster staff
19
Competency standard
20
© ASEAN 2015
Assessor Manual
Roster staff
Oral questions
Oral questions
Student name
Assessor name
Location/venue
Unit of competency
Roster staff
D1.HML.CL10.16
D1.HRM.CL9.09
D2.TRM.CL9.21
Instructions
1. Ask student questions from the attached list to confirm
knowledge, as necessary
2. Place tick in boxes to reflect student achievement (Pass
Competent ‘PC’ or Not Yet Competent ‘NYC’)
3. Write short-form student answer in the space provided for each
question.
Questions
Response
PC
NYC
1. List three functions you expect a staff roster to fulfil.


2. Tell me about three situations to which staff rosters might apply
explaining why they are necessary in those situations.


© ASEAN 2015
Assessor Manual
Roster staff
21
Oral questions
Questions
Response
PC
NYC
3. In a practical workplace setting who may be responsible for developing
staff rosters?


4. How do labour budgets impact the development of staff rosters?


5. Identify and differentiate between two roster formats.


22
© ASEAN 2015
Assessor Manual
Roster staff
Oral questions
Response
Questions
PC
NYC
6. Describe three factors which might impact on the selection of staff for a
given period. Why are they important and relevant?


7. What employment instruments are used by your industry/industry
sector? What are their names and their general content?


8. Name and differentiate between two employment classifications in your
industry sector.


© ASEAN 2015
Assessor Manual
Roster staff
23
Oral questions
Questions
Response
PC
NYC
9. How can you determine the pay rate applicable to a nominated
employee in a workplace? What documents might you refer to? Who
might you talk to?


10. How could you identify the leave entitlements for a nominated employee
in a workplace?


11. Give me an industry example of the meal and rest break entitlements for
employees in your industry sector.


24
© ASEAN 2015
Assessor Manual
Roster staff
Oral questions
Response
Questions
PC
NYC
12. Give me three examples of allowances an employer in your industry
sector may be responsible for providing to staff.


13. Tell me of the generic legislated requirements imposed on employers in
relation to the preparation and distribution of staff rosters.


14. In relation to your industry sector, what entitlements do staff have if they
are being made redundant which may impact on roster preparation?


© ASEAN 2015
Assessor Manual
Roster staff
25
Oral questions
Questions
Response
PC
NYC
15. What factors other than operational demands do you take into account
when preparing a staff roster?


16. What operational demands do you take into account when preparing a
staff roster?


17. How would you distribute staff rosters you have prepared to staff?


26
© ASEAN 2015
Assessor Manual
Roster staff
Oral questions
Response
Questions
PC
NYC
18. What would you do to ensure staff are only paid for the hours they are
rostered to work and or the hours they have actually worked?


19. What staff records would you maintain to ensure you could prepare
rosters which are compliant with relevant employment instruments and
legislated obligations?


20. How would you maintain the records you need to keep in order to
prepare complaint rosters on an ongoing basis?


© ASEAN 2015
Assessor Manual
Roster staff
27
Oral questions
28
© ASEAN 2015
Assessor Manual
Roster staff
Written questions
Written questions
Roster staff – D1.HML.CL10.16
D1.HRM.CL9.09
D2.TRM.CL9.21
Student Name: __________________________________________________________
Answer all the following questions and submit to your Trainer.
1.
In your own words define what a roster is.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
2.
List five reasons why organisations have and use rosters.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
3.
On what three bases do organisations commonly prepare rosters?
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
4.
Identify three examples of pre-requisite requirements that those with responsibility
for preparing rosters must have.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
© ASEAN 2015
Assessor Manual
Roster staff
29
Written questions
5.
List three persons/bodies that may be allocated the job of developing rosters.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
6.
In general terms explain the impact of the labour budget on the preparation of
rosters.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
What is the formula for calculating ‘labour cost percentage’?
7.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
8.
What are the two basic options for formats when presenting a roster?
____________________________________________________________________
____________________________________________________________________
9.
List five factors which impact on the selection of staff for rosters.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
10.
What are the three common classifications of employment instruments?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
30
© ASEAN 2015
Assessor Manual
Roster staff
Written questions
11.
What are the three basic classifications of staff and how do they differ?
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
12.
Identify three ways someone who prepares and costs a roster can determine the
applicable pay rates, entitlements and allowances for employees on the roster.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
13.
Name four types of leave staff may be entitled to.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
14.
Identify and describe requirements which may apply to two types of leave.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
© ASEAN 2015
Assessor Manual
Roster staff
31
Written questions
15.
Give four reasons it is necessary for those who develop rosters to know about
breaks and when they need to be taken.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
16.
Describe three general requirements which apply to meal breaks for rostered staff.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
17.
Explain the concept of ‘allowances’ to which staff may be entitled.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
18.
Identify and describe three types of allowances to which staff may be entitled.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
32
© ASEAN 2015
Assessor Manual
Roster staff
Written questions
19.
Identify three ways to identify legislated requirements that apply to staff rosters.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
20.
Give two examples of provisions which may apply in the event there is a need to
stand down staff who are rostered to work.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
21.
List two obligations on those who develop rosters in relation the return to work of
injured staff.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
© ASEAN 2015
Assessor Manual
Roster staff
33
Written questions
22.
Name ten points to note which are critical for those with responsibility for creating
staffing rosters to meet operational demands of a department, section or
organisation.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
23.
List three examples of required SOPs which may apply before a roster can be
distributed to staff.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
24.
Identify two ways rosters may be communicated to staff.
____________________________________________________________________
____________________________________________________________________
25.
What documents form the basis of checks to verify time worked for payment of
wages for employees?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
34
© ASEAN 2015
Assessor Manual
Roster staff
Written questions
26.
Describe three procedures inherent in checking and approving claims by staff for
payment of wages.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
27.
What two critical issues apply to the maintaining of staff records that impact on
roster preparation?
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
© ASEAN 2015
Assessor Manual
Roster staff
35
Written questions
36
© ASEAN 2015
Assessor Manual
Roster staff
Answers to written questions
Answers to written questions
Roster staff –D1.HML.CL10.16
D1.HRM.CL9.09
D2.TRM.CL9.21
The following are model answers only – Trainers/Assessors must use discretion when
determining whether or not an answer provided by a Student is acceptable or not.
1.
In your own words define what a roster is.
Answer should address:
A roster is a plan that organises staff, indicating:

Names of staff who are to work; Days of work – usually with dates; Start times;
Break times; Finish times; Where they are to work; Their role.
It also gives information as to staff movements, such as:

Who is on annual leave; Who is on sick leave; Who is undertaking training.
They are documents ensuring the right people, in the right number, are employed at
the right places at the right time.
2.
List five reasons why organisations have and use rosters.
To:
3.
4.

Organise staff

Balance experienced staff

Communicate with staff

Control costs

Help staff arrange their free time

Meet legal obligations.
On what three bases do organisations commonly prepare rosters?

An individual department

A whole enterprise

A specific project.
Identify three examples of pre-requisite requirements that those with
responsibility for preparing rosters must have.

Authority to act in this regard

Good knowledge of employment instruments in use

Good operating knowledge of the business

Good knowledge of staff available/in the business

Thorough knowledge of all factors impacting on staffing for the business.
© ASEAN 2015
Assessor Manual
Roster staff
37
Answers to written questions
5.
List three persons/bodies that may be allocated the job of developing rosters.
6.

Owner

Manager

Roster committee.
In general terms explain the impact of the labour budget on the preparation of
rosters.
Rosters must be developed so their cost allows them to fit within the parameters
prescribed by the labour budget.
What is the formula for calculating ‘labour cost percentage’?
7.
Labour cost percentage is calculated by dividing the labour cost by the sales, and
multiplying by 100 over 1. For example:
Labour cost
Sales
8.
x
100
1
What are the two basic options for formats when presenting a roster?
9.

Paper-based format

Electronic format.
List five factors which impact on the selection of staff for rosters.
10.
38

Experience

Gender

Age

Skills

Language

Service delivery capacity

Leave entitlements

Special requests from staff.
What are the three common classifications of employment instruments?

Awards

Agreements

Contracts.
© ASEAN 2015
Assessor Manual
Roster staff
Answers to written questions
11.
What are the three basic classifications of staff and how do they differ?
Answer should address:
12.
13.
14.

Permanent staff work 38, 40 or nominated similar hours/week or hours may be
worked in a variety of different ways

Part-time staff will work between certain hourly and daily weekly limits (say, no
less than 16 hours/week and no more than 20 hours/week, no more than
four/five days/week) with each roster period comprising at least four hours

Casual employees rostered/paid at hourly rate and engaged for minimum hours
per engagement/shift.
Identify three ways someone who prepares and costs a roster can determine
the applicable pay rates, entitlements and allowances for employees on the
roster.

Read employment instrument relevant to each person

Speak with other staff with experience rostering staff

Speak with relevant others – Managers, HR/payroll staff, Employment officials,
Trade unions.
Name four types of leave staff may be entitled to.

Annual leave

Sick leave

Bereavement leave

Carer leave

Parental leave

Jury service

Study leave

Leave without pay.
Identify and describe requirements which may apply to two types of leave.
No model answer.
15.
Give four reasons it is necessary for those who develop rosters to know
about breaks and when they need to be taken.
In order to:

Schedule them at the appropriate times

Avoid situations where penalty payments are incurred as a result of staff not
being able to take a break when they are entitled to

Keep staff happy, fed and rested

Comply with IR agreements/requirements

Demonstrate respect and concern for staff.
© ASEAN 2015
Assessor Manual
Roster staff
39
Answers to written questions
16.
17.
Describe three general requirements which apply to meal breaks for rostered
staff.

All staff (full-time, part-time and casual) are usually eligible for breaks

Staff need to have worked a nominated amount of time – say five hours

Staff are then eligible to be given an amount of time to eat a meal – say 30
minutes

The meal break time is ‘unpaid’ – meaning it does not count as part of the
working day/hours worked for the day.
Explain the concept of ‘allowances’ to which staff may be entitled.
Answer should address:
18.

Allowances are cash payments made to eligible staff

They are paid for situations as prescribed in relevant employment instruments,
with management always having the right to identify and pay additional
allowances at their discretion

Allowances are usually paid every pay day as part of the weekly, fortnightly or
monthly wages paid to employees

Very few businesses pay allowances as a lump sum payment

Proof of eligibility is required before some allowances are paid.
Identify and describe three types of allowances to which staff may be entitled.
Answer may relate to the following:
40

Meal allowances – given to staff entitled to a meal break while at work

First aid allowances – to holders of first aid certificates/qualifications

Clothing allowances – paid to employees required to wear certain
clothes/uniforms and/or to present themselves to a certain standard

Tools and equipment allowances – for using personal tools/equipment for the
purpose of work

Travel allowances – may be paid to employees required to start work before
public transport is running, finish work after public transport has stopped
running, where employees attend training or an event/conference on behalf of
the organisation

Shift allowances – paid to staff if they work nominated shifts such as early shifts
or late shifts or split shifts

Higher duties allowances – where an employee is required to perform duties
above what they normally do, they may be eligible to be paid extra money in the
form of a higher-duties allowance

Per Diem allowance – an amount paid to eligible workers on a daily basis to
cover expenses such as travel, accommodation and food when they attend a
conference, seminar or other event on behalf of the organisation they work for.
© ASEAN 2015
Assessor Manual
Roster staff
Answers to written questions
19.
20.
Identify three ways to identify legislated requirements that apply to staff
rosters.

Contacting relevant government department/agency and speaking to
Officers/Inspectors

Visiting websites of departments/agencies and reading the information, advices,
fact sheets and similar they make available

Obtaining relevant documents – Fact sheets, Posters, Forms, Reports, Copies
of legislation

Speaking to other persons – Managers and owners of the business, those with
previous experience preparing rosters, hiring staff and/or paying wages,
Representatives from peak industry bodies.
Give two examples of provisions which may apply in the event there is a need
to stand down staff who are rostered to work.
Where stand down provisions apply there can be requirements attaching to them,
such as:
21.

A minimum amount of notice advising of the intention by management to stand
employees down may need to be given – for example, four hours’ notice

The notification of intention to stand employees down may need to be provided
in specified way/manner – for example, (1) It may need to be given in writing, (2)
It may need to posted in a nominated location so it is readily accessible and
visible to staff who are impacted by it

If employees who are subjected to stand down begin their rostered working day
at the time stated on the roster they may be entitled to being paid for a
nominated number of hours work – for example, they may need to be paid at
least four hours, and if they are asked to attend work twice on the same day
they must receive a full day’s pay.
List two obligations on those who develop rosters in relation the return to
work of injured staff.
Those who prepare rosters need to ensure:

Injured/sick workers are not forced to return to work until they are well enough/fit
enough to work – forcing employees to return before they are fit/well can result
in legal action for breach of Duty of Care and/or certain aspects of relevant
IR/employment legislation

Workers who have been sick/injured are assisted in their efforts to return to work
– this may mean a staff member who wants to return to work is:

Rostered to work fewer hours than normal – to allow them to gradually
become ‘work ready’

Allocated work/duties suitable to their decreased capacity – instead of
expecting them to return to normal duties which may be too stressful,
demanding or tiring.
© ASEAN 2015
Assessor Manual
Roster staff
41
Answers to written questions
22.
23.
24.
25.
Name ten points to note which are critical for those with responsibility for
creating staffing rosters to meet operational demands of a department,
section or organisation.

Allocate adequate time for the process

Avoid distractions while preparing the roster

Be sure of the ‘rules’ which apply to rosters as they apply to the roster being
prepared

Gather all information relevant to the roster period

Ensure documentation which may be required is readily available

Use technology to assist in the process

Work in a structured manner

Check roster covers all required opening times, services required, breaks, legal
obligations and required internal mixes of staff qualities

Use best mix of permanent, part-time and casual staff

Consider reducing staff levels when penalty rates apply

Stay alert to the potential/need to combine duties

Be prepared to work themselves as/when required

Pay small amounts of overtime rather than employee another person

Stagger starts, finishes and breaks.
List three examples of required SOPs which may apply before a roster can be
distributed to staff.

Prove the budget complies with budget restrictions – through development of a
costed roster

Liaise with other supervisors/managers – to share intentions and communicate
proposed staffing arrangements

Submit the roster for approval – to owner, manager or administration

File a copy of the roster and supporting documentation – for future reference.
Identify two ways rosters may be communicated to staff.

Distributing hard copies to individual staff – by hand at staff meetings/briefings
and/or with wages/pay advice

E-mailing electronic copies to staff – either at their work-based e-mail address or
to their private home e-mail.
What documents form the basis of checks to verify time worked for payment
of wages for employees?
Timesheets/time cards and the roster for the period in question.
42
© ASEAN 2015
Assessor Manual
Roster staff
Answers to written questions
26.
Describe three procedures inherent in checking and approving claims by staff
for payment of wages.

27.
Validating timesheets and/or time-clock cards – by:

Comparing the times claimed against the hours listed on the roster for each
worker and following up discrepancies

Using personal knowledge of hours worked by staff on the basis of
observation and information to confirm hours claimed

Ensuring all relevant/required details have been included on the timesheets – by
individual workers

Counter-signing timesheets – which provides the authorisation necessary for
Payroll/HR to process/pay the claim

Forwarding approved time sheets with appropriate signatures for payment

Clarifying queries from payroll officers, human resources department and/or
accounts department.
What two critical issues apply to the maintaining of staff records that impact
on roster preparation?

Security, privacy and confidentiality

Updating them as the need arises.
© ASEAN 2015
Assessor Manual
Roster staff
43
Answers to written questions
44
© ASEAN 2015
Assessor Manual
Roster staff
Observation checklist
Observation checklist
Student name
Assessor name
Location/venue
Unit of competency
Roster staff
D1.HML.CL10.16
D1.HRM.CL9.09
D2.TRM.CL9.21
Dates of observation
Instructions
1. Over a period of time observe the student completing each
of the following tasks:
a) Identify the role of rosters
b) Explain the operational aspects of employment
instruments
c) Generate staff rosters
d) Update staffing records
e) Insert element
2. Enter the date on which the tasks were undertaken
3. Place a tick in the box to show they completed each aspect
of the task to the standard expected in the enterprise
4. Complete the feedback sections of the form, if required.
Did the candidate
Yes
No
Explain the functions of rosters


Describe situations to which rosters might apply


Identify personnel responsible for developing staffing rosters


Identify the impact of labour budgets on rosters


Differentiate between roster formats


Identify factors that impact on the selection of staff for rosters


Element 1: Identify the role of rosters
© ASEAN 2015
Assessor Manual
Roster staff
45
Observation checklist
Did the candidate
Yes
No
Describe the range of employment instruments in use by the industry


Differentiate between staff employment classifications


Distinguish between applicable pay rates


Identify leave entitlements


Identify meal and break entitlements


Identify allowance entitlements


Describe legislated requirements that apply to staff rosters


Identify requirements that apply to specific work-related incidents and
situations


Prepare staff rosters to comply with identified operational demands


Distribute rosters to staff


Verify and approve timesheets for payment


Maintain staff records that impact on roster preparation


Did the student’s overall performance meet the standard?


Element 2: Explain the operational aspects of employment instruments
Element 3: Generate staff rosters
Element 4: Update staffing records
46
© ASEAN 2015
Assessor Manual
Roster staff
Observation checklist
Feedback to student and trainer/assessor
Strengths:
Improvements needed:
General comments:
Candidate signature
Date
Assessor signature
Date
© ASEAN 2015
Assessor Manual
Roster staff
47
Observation checklist
48
© ASEAN 2015
Assessor Manual
Roster staff
Third party statement
Third Party Statement
Student name:
Name of third party:
Relationship to
student:
Contact no:
 Employer
 Supervisor
 Colleague
 Other
Please specify:_______________________________________________
Please do not complete the form if you are a relative, close friend or have a conflict of
interest]
Unit of competency:
Roster staff
D1.HML.CL10.16
D1.HRM.CL9.09
D2.TRM.CL9.21
The student is being assessed against industry competency standards and we are seeking
your support in the judgement of their competence.
Please answer these questions as a record of their performance while working with you.
Thank you for your time.
Do you believe the trainee has demonstrated the following
skills?
Yes
No
Not
sure
Identifies workplace situations for which rosters are required and
knows personnel responsible for preparing them



Incorporates labour budget, legislated requirements and individual
staff restrictions into roster preparation



Describes content and practical application of relevant workplace
employment instruments and employment instruments



Identifies pay rates for different staff and employment classifications



Identifies and describes the range of entitlements applicable to staff



Prepares and distributes effective and compliant staff rosters



Verifies staff time sheets for payment prior to paying wages



Maintains internal staff records required to prepare effective and
compliant rosters



(tick the correct response]
© ASEAN 2015
Assessor Manual
Roster staff
49
Third party statement
Comments/feedback from Third Party to Trainer/Assessor:
Third party signature:
Send to:
50
© ASEAN 2015
Assessor Manual
Roster staff
Date:
Competency recording sheet
Competency recording sheet
Name of Student
Name of Assessor/s
Unit of Competency
Roster staff
D1.HML.CL10.16
D1.HRM.CL9.09
D2.TRM.CL9.21
Date assessment commenced
Date assessment finalised
Assessment decision
Pass Competent / Not Yet Competent (Circle one)
Follow up action required
(Insert additional work and
assessment required to achieve
competency)
Comments/observations by
assessor/s
© ASEAN 2015
Assessor Manual
Roster staff
51
Competency recording sheet
Place a tick () in the column to reflect evidence obtained to determine Competency of the student for each Performance Criteria.
Element & Performance Criteria
Element 1: Identify the role of rosters
Explain the functions of rosters
Describe situations to which rosters might apply
Identify personnel responsible for developing staffing
rosters
Identify the impact of labour budgets on rosters
Differentiate between roster formats
Identify factors that impact on the selection of staff for
rosters
52
© ASEAN 2015
Assessor Manual
Roster staff
Observation
of skills
3rd Party
Statement
Oral
Questions
Written
Questions
Work
Projects
Other
Competency recording sheet
Place a tick () in the column to reflect evidence obtained to determine Competency of the student for each Performance Criteria.
Element & Performance Criteria
Observation
of skills
3rd Party
Statement
Oral
Questions
Written
Questions
Work
Projects
Other
Element 2: Explain the operational aspects of
employment instruments
Describe the range of employment instruments in use
by the industry
Differentiate between staff employment classifications
Distinguish between applicable pay rates
Identify leave entitlements
Identify meal and break entitlements
Identify allowance entitlements
Describe legislated requirements that apply to staff
rosters
Identify requirements that apply to specific workrelated incidents and situations
Element 3: Generate staff rosters
Prepare staff rosters to comply with identified
operational demands
Distribute rosters to staff
© ASEAN 2015
Assessor Manual
Roster staff
53
Competency recording sheet
Place a tick () in the column to reflect evidence obtained to determine Competency of the student for each Performance Criteria.
Element & Performance Criteria
Observation
of skills
3rd Party
Statement
Oral
Questions
Element 4: Update staffing records
Verify and approve timesheets for payment
Maintain staff records that impact on roster
preparation
Candidate signature:
Date:
Assessor signature:
Date:
54
© ASEAN 2015
Assessor Manual
Roster staff
Written
Questions
Work
Projects
Other