Information and Communication Technology 9: Contact Center Services
MODULE 2: ENVIRONMENT AND MARKET
Quarter 1-Week 3
Prepared by: HYACINTH P. VILLANUEVA, Teacher-I/Subject Teacher
Reminders:
1. Be on time.
2. Find a quiet place.
3. Be prepared with your
module,
1. Be
on time. paper and pen.
4. Turn off your camera.
5. Keep your microphone on mute unless you
we’re asked to read or answer.
6. Use the chat box for questions.
LEARNING COMPETENCIES
LO 1. Recognize and understand the market in
Contact Center Services
➢ Identify the players/competitors within the town
(TLE_EM9-12-I0-1.1)
➢ Identify the different products/services available
in the market (TLE_EM9-12-I0-1.2)
OBJECTIVES
At the end of this module, you are expected to:
1.Identify ways by which you may generate
possible ideas for business,
2.Differentiate wants from needs and give
examples for each; and
3.List the available products and services which
could be a possible idea for business.
INTRODUCTION
PRE-ACTIVITY
PRE-ASSESSMENT
ACTIVITY
Directions: Using the diagram, give the differences of wants and needs, then give
examples for each. Do this in a one whole sheet of paper.
ASSESSMENT
Directions: List the available products and services in your place which could be a
possible idea for business and give a short description or explanation of it. Do this in
a one whole sheet of paper.
Thank you for joining today’s
online class.
You all did great!
Virtual Clap for everyone!