Malvern International Academy Innovation & Entrepreneurship Individual Assignment BSP 332 Biriya Kandiah - [2020] 2020 University Of Wales Innovation & Entrepreneurship 2020 Table of Contents Abstract ........................................................................................................................................................................................... 1 Table of Content ............................................................................................................................................................................. 2 1.0 Introduction- A History of Business Plan .............................................................................................................................. 3 2.0 Definitions of Key Concepts .................................................................................................................................................... 1 3.0 Business Plan in New Ventures ................................................................................................................................................ 4 4.0 Ventures ..................................................................................................................................................................................... 4 4.1 Definitions of Entrepreneurship .............................................................................................................................................. 4 Business Plan of Pizza Hut Inc....................................................................................................................................................... 4 5.0 Industry Overview....................................................................................................................................................... 4 5.1 Executive Summary .................................................................................................................................................... 4 5.2 Mission Statement ....................................................................................................................................................... 4 5.3 Organizational Structure ............................................................................................................................................. 4 5.4 Product and Services ................................................................................................................................................... 4 5.5 Target Market.............................................................................................................................................................. 4 5.6 Competitive Advantage ............................................................................................................................................... 4 5.7 Sales and Marketing Strategy .............................................................................................................4 I. Sources Of Income ............................................................................................................................................ 4 II. Sales Forecast .................................................................................................................................................... 4 III. Publicity and Advertising Strategy .................................................................................................................... 4 IV. Pricing Strategy ................................................................................................................................................. 4 V. Payment Option................................................................................................................................................. 4 VI. Startup Expenditure (budget) ............................................................................................................................ 4 6.0SWOT Analysis .......................................................................................................................................................................... 4 7.0 Environmental Analysis ........................................................................................................................................................... 4 8.0 Conclusion ................................................................................................................................................................................. 4 9.0 References .................................................................................................................................................................................. 4 9.0 Appendix.................................................................................................................................................................................... 4 1 BSP 332 Innovation & Entrepreneurship 2020 1.0 Introduction (A History of Business Plan) The chronological origin of business plans as we know them today can be traced to the concept of long term planning (Fayol 1988), After world war, many companies followed as Ford Motor Company which they use the long term setting up plan (Ewing, 1956). Drucker wrote the first article on long range planning using an entrepreneurial approach, where he attempted to define long-range planning as the organized process of making entrepreneurial decisions.(Drucker,1959)Drucker’s framework for business planning gained additional currency with (Halford,1968), and (Webster & Ellis, 1976). In the 1980’s several influential texts were written based on the same type of idea, such as Timmons, 1980, McKenna &Oritt 1981, CrumbleyApostolou& Wiggins 1983, Fry & Stoner1985, Rich &Gumpert 1985, Shuman Shaw &Sussman 1985, West, 1988, Hisrich& Peters 1989, and Ames 1989. But these books and articles commonly focused on new or small firms. Thus, these points enclosed every day operational activities including attempts to forecast demand, as well as analytical and strategic tools for planning (Robinson, 1979). In 1984 Moot Corp start one of the first business planning competitions in the world, aiming new organizations (Moot Corp, 2005).The Moot model reached and by 1989 competitions were conducted at most important universities, including Harvard and others. It has been observed that there is no lack of publications advising entrepreneurs on the preparation of business plans (MacMillan&Narasiha, 1987). These texts take mainly two forms. First, there are books exclusively focused on business plans (West 1988 & Ames 1989, Burns 1990 & Cohen 1992& Burns 1997& Covello 1998& Barrow, Barrow & Brown, 1998 & Blackwell 1998 & Abrams, 2003). Second, educational books in entrepreneurship are another large source of texts. (Poon, 1996, Stevenson, et al. 1999, Timmons 1999, Lambing & Kuehl 2000; Wickham 2001; Kuratko & Hodgetts 2001). Entrepreneurship courses are now taught at nearly every business college and post-secondary schools, (Katz, 2003). Course content differ widely, including the use of case material, simulations, and various “hands-on” approaches and this are one of the most popular curriculum formats consists of teaching and monitoring the writing of a business plan in class (Gorman, Hanlon & King, 1997; Vesper & McMullan, 1988). In Germany the first 2 BSP 332 Innovation & Entrepreneurship 2020 competition ‘BPW Nordbayern’ was started in 1996, after an American model. An evaluation by Tierauf& Voigt (2000) showed that at the time there were 14 business plan competitions in Germany and additional competitions were expected. 2.0 Definitions of Key Concepts As these concepts are vital in this study, they are clearly defined and discussed early in the text. Business plans Business plans are known as a tool for new organisation management and existing organisation. Business plans are broadly extend and the economic rationality of writing business plans can be questioned. According to institutional perspective, such as those dealing with Total Quality Management (Westphal, Gulati&Shortell, 1997), New Public Management (Erlingsdottir, 1999), and green management (Lounsbury, 2001) describes business plan as a tool and can be related to other studies investigating management tools While what bullet points a business plan should contain vary from book to book, there is consensus on the content of a business plan on a more general level. Bracker& Pearson (1986) mention eight general themes in a content analysis of the small firm planning literature. These eight general themes are: Objective setting, environmental analysis, SWOT analysis, strategy formulation, financial projections, functional budgets, operating performance measures and corrective procedures.. Ventures Business venture is opportunity for large business to expand its business. Many businesses will invested on one or more groups or business with the expectation of the business bringing in a financial gain for all sponsors In this study the business venture opportunity is analyze to see whether the business can make survive and what gives the business the advantage to gain the venture opportunity. Most business ventures are created based on demand of the market or lack of supply in the market. 3 BSP 332 Innovation & Entrepreneurship 2020 3.0 Business Plan in Ventures Business plan is define as a document that summarizes the operational and financial objectives of a business and contains the detailed plans and budgets illustrate how the objectives are to be understood. A fundamental statement in entrepreneurship and strategic management literature is the significance of planning to performance (Lumpkin, Shraeder& Hills, 1998). The entrepreneurship field virtually abounds with normative advice about the virtues of business plans. Overviews of the research literature on planning and performance show that the relationship between plans and performance is assumed rather than empirically proven to be efficient (Schwenk and Shrader, 1993; Castrogiovanni, 1996; Ford, Mathews, Baucus, 2003). Modest calculations show that 10 million companies writing business plans worldwide. 4.0 Definitions of Entrepreneurship According to Onuoha (2007), Entrepreneurship “is the practice of starting new organizations or revitalizing mature organizations, mainly new businesses usually in response to recognized opportunities.” However, Schumpeter (1965) defined “entrepreneurs as individuals who take advantage of market opportunity through technical and organizational innovation”. For Frank H. Knight (1921) and Peter Drucker (1970)“entrepreneurship is about taking risk”. It is also defined by Bolton and Thompson (2000) that an entrepreneur is as “a person who habitually creates and innovates to build something of recognized value around perceived opportunities”. On the other hand, Hisrich (1990) defined that an entrepreneur is portray as “someone who show initiative and creative thinking, is able to put in order social and economic mechanisms to twistpossessions and circumstances to realistic account, and agree to risk and failure”. But it is also argue that the study of entrepreneurship should be expanded to global markets to look into the circumstances and individuality that give confidence entrepreneurial movement in a range of nation and regions. It is logical to look forward to that entrepreneurs replicate the leading values of his or her national culture and national culture has definite effect on entrepreneurship(Thomas & Mueller, 2000). 4 BSP 332 Innovation & Entrepreneurship 2020 Business Plan of Pizza Hut Inc 5.0 Industry Overview Every 6 out of 10 consumers visit Pizza Hut every year. In the UK and Ireland, the pizza fast food franchise industry is one of the fastest growing sectors, with pizza taking its place as a popular food among consumers. Similar to eating trends in the United States of America, the United Kingdom and many other countries such as Malaysia.In a recent survey conducted by BBC World found that 45% of people in the United Kingdom were agreeing that they like the taste of fast food very much. Pizza Hut market consist of professionals those have less time, students, single person households, families with high or medium income. 5.1 History of Pizza Hut The pizza Hut business started with two brothers, (Frank and Dan Carney). They borrowed money from their mother to establish a pizzeria in Kansas.The first Pizza Hut opened its doors in 1958. The first franchised location opened in 1960 in Topeka, Kansasand today, Pizza Hut has locations throughout the world serving pizza, pasta and wings. Pizza Hut is owned by Yum! Brands, parent company of KFC and Taco Bell 5.2Executive Summary Pizza Hut, Inc. was acquired by Pepsi Co, Inc. in 1977, and was given to Pepsi Co, Inc.’s smaller company Tricon Global Restaurants(later renamed as Yum! Brands). Yum! Brands have been reported by Forbes as one of the fifty most innovative companies in the world, which trickles down into each of its brands. It is therefore the goal of Pizza Hut, Inc. is to become an innovative company that allows consumers to enjoy the products that are made by Pizza Hut, Inc. and to allow for a growing consumer basis. 5 BSP 332 Innovation & Entrepreneurship 2020 5.3 Mission Statement Pizza Hut Inc.’s mission statement is the driving force for the decisions that are made by the company. The Mission Statement for the company is as follows: "We take pride in making a perfect pizza and providing courteous and helpful service on time, all the time. Every customer says, "I'll be back!" 5.4 Organizational Structure As stated above Pizza Hut Inc. is a brand of Yum! A brand which is owned by Pepsi Co, Inc. important people in the structure of Pizza Hut Inc. include: Greg Creed- CEO of Yum! Brands. Creed’s main goal is to expand Yum! Brands’s I. three main brands: Pizza Hut Inc., Taco Bell Inc., and KFC Inc. II. David Gibbs- CEO of Pizza Hut Inc. Main responsibilities include guiding the company in order to grow sales, and making sure the company runs smoothly. III. Joe Kim- COO of Pizza Hut Inc. Main responsibilities include making sure the company successfully runs on a day to day basis, and changing elements inside stores in order to grow sales. IV. Enrique Ramirez Mena- CFO of Pizza Hut Inc. Main responsibilities include creating and balancing of the budget for the company, and making sure the company turns a profit. 5.6 Target Market This part comprises the target markets and outlines the customers Asians Due to globalization people are coming from different countries. Our major target is to serve Asian people with that product. Asian people like to eat spicy food and also large numbers of people are vegetarian or eat Halal food. People are coming from different countries due to globalization. Offering Halal and vegetarian pizza will be able to get more market. 6 BSP 332 Innovation & Entrepreneurship 2020 Students Students are the target market of Pizza Hut because they spend a lot of time with friends in universities, college and schools and approximating to go out regularly Dual-career families Dual-career families result in less time at home.They have less time to cook food at home. Also these people have higher incomes which allowing them to eat out more often. Single person house holds The single person house hold is also increasing. Thus, these people are a target market of Pizza Hut. These people also eat out more often Medium and higher income Professionals This group of people is targeted by pizza hut due to having lesser time and high disposable income thus, these people prefer to have ready to eat food or eat outside 5.7 Competitors Domino’s pizza, Inc. Domino’s Pizza, Inc. is an international fast food pizza delivery corporation. Domino’s pizza is the United Kingdom and Ireland’s leading Pizza Company. Domino’s first store opened in 1985. Domino’s pizza is the direct competitor of the Pizza Hut. Low prices of pizzas are the real competitive edge of the Domino’s. McDonald’s McDonald’s is the world’s largest chain of fast food restaurants, serving nearly 47 million customers daily. McDonald’s primarily sells hamburgers, cheeseburgers, chicken products, French fries, breakfast items, soft drinks, milkshakes and desserts. More recently, it has begun to offer salads, wraps and fruit. 7 BSP 332 Innovation & Entrepreneurship 2020 KFC Kentucky Fried Chicken or KFC is a chain of fast food restaurants based in Louisville, Kentucky.KFC is the subsidiary of Yum Brand. While it’s primary focus is fried chicken but giving tough time to the Pizza Hut. KFC also offers a line of roasted chicken products, sides and desserts. Quick Service Restaurants (QSR) Takeaways There are thousands of local quick services restaurants are involved in the fast food industry. These local takeaways are providing pizzas, fried chicken, and salads according to the local consumer’s taste and on very low prices. These restaurants are the real competitors of the pizza hut. McDonald Corporation is the largest group among all top Fast Food corporations. It is having huge brand value as well as revenue, likewise, the Domino’s Pizza Inc is the lowest earning group among all, but these all companies are having a universal aim to provide quality food at lower price to the customers. In order to survive in the global industry a company must come up with new tactics and innovations to charge ahead of the competitors. 5.8 Sales and Marketing Strategy Marketing Mix Based on all the businesses, the mainly vital objective of a business is to add on income and profits. Product One of the reasons of Pizza Hut achievement in all over the world is uncompromising drive in giving those customers the best in terms of product quality, service, cleanliness and value. Pizza Hut pizzas are made with fresh dough baked daily and smothered with very own 100% pure imported Mozzarella cheese. Pizza can be part of a well balanced meal. Ingredients in our pizza include mixed pickle, mushrooms, mixed peppers, black olives (customers can add any 8 BSP 332 Innovation & Entrepreneurship 2020 other available topping of their choice). Pizza Hut has built a strong brand name that means quality products and services. Price Pizza Hut is profitably using the higher and lower valuing or pricing approach when setting the retail price of its products. This high and low pricing approach will help to serve more segments in the market Price skimming strategy is used as Pizza Hut sets high initial prices for its products to send a signal to customers that its products are quality and the service is excellent. Place Currently, using the direct distribution channels. The markets are very large and geographically dispersed. Thus, direct distribution of Pizza Hut has a large number of buyers. But a small amount purchased by each. Home delivery is the first distribution method by pizza Hut. Pizza hut provide the pizza for those who want to stay at home and eat pizza. Other than that, Online ordering distribution method are also used. Provides excellent sitting facilities to customers .Customers can go to the nearest Pizza Hut which they can sit and eat there Pizza Hut Promotion Purpose of the promotion is to create responsiveness of the product, which will stimulate demand and also transform the short term actions of the customers. The promotions methods that can be used are as stated below. Advertisement on television Billboard in the main areas to get our customers Leaflets distribution in colleges and universities Door to Door distribution of leaflets In store promotions and Banner ads Advertisement in Foot ball or any other sports grounds E-mails Advertisement on the Web sites 9 BSP 332 Innovation & Entrepreneurship 2020 People Pizza Hut provide comfortable and great environment for their employees to work. The employees also are ease to work with and they adopt to changes. Therefore, arranging training session for the employees which can improve their skills according to the venture. Process Pizza Hut will not compromise on quality and services in its restaurants. The process will remain up to the mark for new venture as well. They have sufficient space for new product to deal with this is added on value in venturing. We will provide quality food, efficient services with on time deliveries. So processes will continue without any problem. I. Sources Of Income Financial Matters Pizza Hutis financially strong enough to introduce a new product in the market. The advertisement budget will be 5% of the projected sale. The venture is expected will increase thesale by 6%, this forecast is based upon pervious products sale by Pizza Hut. No other plant and equipment expenses will be accrued because the existing plant and machinery can be used for the production of venture. II. Sales Forecast It is important to state that our sales forecast is based on the data gathered during feasibility studies, market survey and also some of the assumptions readily available on the field. Below are the sales projections that we were able to come up with for the first three years of operations; First Year-:RM150, 000 (assumption) Second Year-: RM450, 000 (assumption) Third Year-: RM800, 000 (assumption) This projection is done based on what is obtainable in the industry and with the assumption that there will not be any major economic meltdown and the arrival of a competitor in same location. Please note that the above projection might be lower and at the same time it might be higher. 10 BSP 332 Innovation & Entrepreneurship 2020 III. Startup Expenditure (budget) This is the key areas where we will spend our start -up capital, The Total Fee for Registering the Business Legal expenses for obtaining licenses and permits as well as the accounting services (software, machines and other software) Marketing promotion expenses for the grand opening and as well as flyer printing Cost for hiring Business Consultant Insurance (general liability, workers’ compensation and property casualty) Cost for payment of rent for 12 month Cost for construction of a standard bakery Other start-up expenses including stationery and phone and utility deposits Operational cost for the first 3 months (salaries of employees, payments of bills et al) 6.0 SWOT Analysis (S)trengths Strong Brand Name Brand recognition is major strength for Pizza Hut. Pizza hut has the strong brand name and a market leader by providing large range of pizzas that strong image of pizza hut will make it easy to launch new pizza in the market. Loyal customers Loyalty of customers is strength of Pizza Hut. The loyal customer will also help the Pizza Hut to launch new pizza in the market. Strong financial position Pizza Hut has excellent international turnover and strong financial position will also help in new pizza’s financial matters. 11 BSP 332 Innovation & Entrepreneurship 2020 Specialized in pizzas Pizza Hut is specialist in pizza making and this specialty will create a strong perception in customers mind for our new pickle pizza. Subsidiary of Yum! Brands,inc Yum is the world’s largest restaurant company and Pizza Hut is subsidiary of Yum brand. Full service restaurants Pizza Hut provides a full service restaurant and delivery services which some of the pizza Hut’s competitors are not doing. Because of restaurant facility Pizza Hut can market some other segments like families that other pizza chains cannot. (W)eaknesses High priced Pizzas at Pizza Hut are high priced. This is the greatest weakness Pizza Hut has in the market as compared with others. Higher overhead costs Pizza Hut has higher overhead costs, due to the restaurant services and extra facilities that other competitors do not have to deal with. Fewer outlets: Pizza Hut has the lesser number of outlets and consumers feel difficulty to find pizza Hut. The Pizza Hut chains are not spread as compare to the other fast food restaurants. More focused on western taste: 12 BSP 332 Innovation & Entrepreneurship 2020 Pizza Hut is more focused on western taste and less on others. The new arrival will also helpful to overcome that weakness. (O)pportunities New Pizzas with different sizes and taste This opportunity is always open for pizza hut to come with new tastes and sizes and served the better than others. We can generate more revenue with our new innovative pizzas. Pickle pizza will help us to take full advantage of that opportunity. Halal pizza Pizza Hut has the opportunity to provide the Halal pizzas and capture a new segment which will increase the market share of pizza Hut. Number of outlets Pizza Hut has the opportunity to expand the business so Pizza Hut should open more outlets to increase market share and compete will with others like McDonalds. (T)hreats Increased completion The competitions in fast food industry is increasing day by day, this increased competition reducing the profit margins in the industry and also cause a great decrease of market share. 1. Low prices by competitors The prices of the competitors are the major concern for Pizza Hut. The competitors are offering low prices to the customers and have competitive advantage over Pizza Hut. Frozen pizzas: Domino’s pizza, Inc. 13 BSP 332 Innovation & Entrepreneurship 2020 McDonald’s KFC Quick Service Restaurants (QSR), Takeaways: 7.0 Environmental Analysis (P)olitical Political issues include regulatory and judicial system which may affect the business. As our target market is in Malaysia and there are no series political problems in that market. Increase taxes can affect Pizza hut in future but better management will help to overcome that problem. (E)conomical Rescission and unemployment may affect. Unemployment level is considered to be high and the savings of people are also very low. This economic slump will also affect the Pizza Hut because pizzas at Pizza Hut are expensive. (S)ocial Every country has its own social norms, values and religion which can affect Pizza Hut according to its location. People are from different back grounds with different religion and values. Especially Asian community which in past was less served by Pizza Hut. (T)echnological Due to new technology there are so many different ways of marketing such as internet, telemarketing text massages to the existing customers as well as potential customers 14 BSP 332 Innovation & Entrepreneurship 2020 8.0 Conclusion According to analysis conducted and the business plan created based on pizza hut Inc venture opportunity, it can be said that the fast food trends are changing, customers are demanding high quality food with excellent services and sitting arrangements. Pizza hut is offering large range of pizzas with salads, desserts and main others under one roof. Pizza hut also provide restaurant facilities to the customers. With the help of deep research of the market it is found that the Pizza hut is losing large market share by ignoring a rapidly growing market of Asian Customers. These customers are less served by Pizza Hut but now it’s time to fill that gap by venturing with other business that will help Pizza Hut to get Asian customers attention. 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