I. What are relative advs and disadvs of TICs and websites as sources of
information for tourist and visitors?
Answer:
Tourist Information Centres (TICs)
Websites
Advantages
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TICs are easily searchable as in
city centres, resorts or towns,
rural areas.
TICs can provide detailed
information that customers
expect.
TICs also has an accommodation
booking service, and can be able
to reserve theatre tickets, car
rentals, change currency, and
even make an emergency health
care.
TICs has many leaflets, brochures
about attractions, entertainment
events and timetables of trips.
The staff at TICs are very
enthusiastic, well behaved and
professional working attitude.
- You can access many travel
websites to find information with
your smartphone.
- You can be proactive in selecting
and finding information.
- Websites are very easy for
customers to find the information
they want, and can see the
feedback of many other people.
Disadvantages
- You will have to spend a
corresponding amount when
using services at TICs.
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II. 6 types of customer:
1. The questioner: asks a lot
- You won't be able to search for
information with your smartphone
without an internet connection.
- There are many fake websites or
giving unverified information.
2. Straight to the point: a clear simple answer
3. Empty head:
4. The shy one:
5. Know-it-all:
6. The sponge:
- How would you deal with these customer types? Select 2 or all types.
Answer:
 How would I deal with the "The sponge" customer type:
- To work with the sponge customer, do not be too busy talking about the
product, but ask: "Sir, do you mind if I ask you a question? Why are you
still undecided to take this opportunity, buy the product and enjoy its
benefits?”
- This customer will react in two ways: “It is because…”, you will know the
next solution. Or he'll say, "What makes you think I didn't buy it?" If he
says so then all you need to do is write the order.
 How to handle “The shy one” customers:
- Be friendly and welcoming. Ask once ‘Can I help you?’ Then leave them to
make the next move. Ideally you’ll busy yourself so they do not feel
watched and run away.