My study explores the importance of interpersonal skills for accountants. Sources being
considered include the following:
Mason, M 2018 ‘Interpersonal skills: the new essentials in accounting’, Accountancy
Matters, vol. 46, pp.28-48.
In this article Mason reviews the influence of gender and age on interpersonal skills of
accountants and how this affects customer relationships. The author uses data gained
through organisational surveys of 3 large accounting firms in Perth, Australia, to identify the
main causes of customer satisfaction and whether there is a link to the interpersonal skills
of client-facing accountants. The study focuses on assessing the dynamics of relationships
between clients and accountants based on interpersonal abilities. It further questions
whether this is influenced by the gender and age of the different parties involved. The
article is useful to my research topic because Mason suggests that interpersonal skills are
not only important for relationships, but also determine how much customers will spend
and whether they will recommend the firm. The main limitation of the article is that the
survey sample was restricted to just 3 companies in Perth’s CBD. It is not clear whether
other factors like proximity to a client’s home/workplace might affect relationships. The
limited numbers also make it difficult to determine an actual trend. This article will not form
the main basis of my study; however, it does provide some useful knowledge about
interpersonal skills in accounting, and it will be referred to in my report.
Smith, P 2017 ‘Accounting, interpersonal skills and the modern workplace’, National
Public Accountant, vol. 42, pp.20-35.
Follow the same process……..
Ugyen, J 2011 ‘The role of interpersonal skills in accounting’, Accountancy Review, vol. 11,
pp.40-45.
Follow the same process……..
NOTE THAT THE LIST OF SOURCES SHOULD BE IN ALPHABETICAL ORDER
(*adapted from www.student.unsw.edu.au)