Internship Project Report
“Persistent Systems”
Submitted By
Sumer Singh
Company Guide
Ms. Simran Shah
Department of Management Technology
Shri Ramdeobaba College of Engineering and Management Nagpur
2021-22
Offer Letter from the Organization
Executive Summary
The 6 month Training was started on 5th January 2022 in the Human Resource
Domain at Persistent Systems under the guidance of the Associate executive Ms.
Simran Shah. Persistent Systems is a trusted Digital Engineering and Enterprise
Modernization partner, combining deep technical expertise and industry
experience to help our clients anticipate what’s next and answer questions before
they’re asked. Our offerings and proven solutions create unique competitive
advantage for our clients by giving them the power to see beyond and rise above.
This Internship provided the insights into Recruitment and Selection for the
Employees in the Organization. The major objective of the Internship was
Recruiting and Shortlisting the candidates suitable for Various Leadership roles in
Persistent Systems’ technical teams. Shortlisting various candidates for various
skills such as Java Architects, RPA Architects, cloud architects, Project managers
for various skills as well as different business units etc.
Thus, the major role was to shortlist the various candidates required for various
requirements put to us by the leadership hiring teams, scheduling the interviews
of these candidates with the technical teams and panel members and draft offer for
onboarding the candidates.
I screened various profiles for the candidates to know if they were suitable for our
requirements. I then had to call these candidates to have a conversation about their
past experiences and various details required by the panels.
After the initial screening and discussions, our job was to put these profiles for
screening to the technical teams. Once, these profiles were screened by the
technical team, the next step was to schedule the interviews for the candidates and
coordinate the interviews. There are usually 2 sets of interviews in Persistent
systems. The first it the L1 interview, which is a complete technical discussion and
the second one is the L2 discussion which is a mix of both technical as well as
managerial discussion, both of which are followed by the HR discussion.
I attended various HR discussions which gave me insights for how to close an
employee though various factor.
After completing the HR discussion, we had to draft offers of these employees and
release offers to them. Offer drafting was a very new process for me as it there are
a few technical things which are very important to take into account and no
mistakes should be done while drafting the offer and one needs to be extremely
careful while drafting it, I learnt various new concepts and corporate
communication skills. Learnt the ways totackle situations and ways to deal with
the employee’s and their queries. I also understood how to select he candidate as
per requirements of the organization and learnt negotiation skills throughthis as
well.
I was able to implement my theoretical knowledge of Human Resource into
practical application. My key learnings from the internship undertaken were Time
management as I had to finish my deadlines and schedule my work accordingly,
secondly it was problemsolving and accountable approach that I undertook. I was
always ready to take up any issue that occurred with respect to the HR functions
and gave innovative ideas on ways to overcome them. I learned the importance
of accountability by working in a company as one needs to complete the allotted
recruitment drives on time. My networking skills improved as I had to reach out
to various Job consultancies, Placement cells and communicate with altogether
different kinds of employee from different regions. I learnt how to calmly,
politely and patiently tackle anyone or any problem.
I understood about the right kind of attitude required to do the Job efficiently.
This Internship helped me gain a better idea into theHuman Resource domain by
majorly enhancing my Recruitment and Selection skills and getting a deeper
knowledge into the same. I was able to successfully achieve all the targets and
work allotted to me andcontributed to the growth of the company.
Acknowledgement
The completion of my Human Resource Internship at Persistent Systems wouldn’t
have been possible without the support and direction on many people. I am
thankful to Persistent Systems for this wonderful opportunity for learning. I would
even like to extend my sincere thanksand gratitude to my mentor Ms. Simran Shah
who guided and gave me his constant support as well as his mentorship and
provided necessary information timely for completing this Internship and
enhancing my knowledge.
I would also like to extend my thankful regards all the other membersof Persistent
Systems- Ms. Neha Patil, Ms. Prashasti Shree and Ms. Snehal Pingle for their constant
support and Guidance for the completion of this Internship.
My sincere thanks and appreciation to all the Faculty members of ShriRamdeobaba
College of Engineering and Management and my Colleagues who have helped me
out to the best of their ability throughout the Internship.
Date: 30th April.
Place: Nagpur.
Sumer Singh
Table of Contents
1
1.1
1.2
1.3
2
3
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
4
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
Overview of the Company
About
Vision Statement
Mission Statement
Industry Analysis
Specialization wise Description
Department Heads and The Chief Executive Officer/the Managing
Director and other top management team members of the company
Present manpower status
Organization structure, Organization chart
Senior management and Profiles of Top management Personnel’s.
Departments and Functions
Staff strength
Talent acquisition and Recruitment process followed in the
organization
Training and Development activities in the organization
Appraisal and Retention practices
Retention issues
Measurement metrics
Strategies for future growth and development
Business Objectives
Objectives
Target/Task
Strategy
Achievement
Mid-course Correction
Limitation
Conclusion
Learnings
Earnings
Recommendations to the Company
Overview of the Company
About: We are a trusted Digital Engineering and Enterprise Modernization partner,
combining deep technical expertise and industry experience to help our clients
anticipate what’s next and answer questions before they’re asked. Our offerings and
proven solutions create unique competitive advantage for our clients by giving them
the power to see beyond and rise above.
ABOUT THE COMPANY
Persistent Systems is an Indian multinational technology services company which was
incorporated on 16 May 1990 as Persistent Systems Private Limited. Persistent
Systems is listed on the Bombay Stock Exchange and the National Stock Exchange.
Persistent systems is a trusted Digital Engineering and Enterprise Modernization
partner, combining deep technical expertise and industry experience to help their
clients anticipate what’s next and take action. Persistent systems’ offerings, proven
solutions and innovative partner ecosystem create unique competitive advantage for
our clients by giving them the power to see beyond and rise above. The company
works with many industry leading organizations across 18 countries - including 14 of
the 30 most innovative US companies, 80% of the largest banks in the US and India,
and numerous innovators across the healthcare ecosystem. In addition, to this the
company is recognized across the industry as the market leaders from delivery and
customer excellence, as rated by ISG (2020 and 2021 ISG Star of Excellence Awards).
The Humble Beginnings
1. Persistent Systems was incorporated in the year 1990 and it will complete its
successful 32 years on May 30th 2022.
2. In the year 1999, Persistent Systems was 100 employees strong.
3. Years 2001-2009 were the years for global expansion for Persistent and by
2010, Persistent had presence in over 17 countries across the globe.
4. By 2019, Persistent Systems crossed $5000M+ in terms of revenue and with a
family of more than 10,600 employees.
“VISION Statement”
 To be a well-respected technology company focused on delivering best in class
innovative solutions to its customers and partners.
“MISSION Statement”
 We are a technology-driven company.
 We are committed to the highest standards of ethics and integrity.
 Since the future of our company depends squarely on the knowledge,
imagination, skills, teamwork and integrity of our employees, we value these
qualities most highly.
 We are committed to delivering value to our customers.
 We must do this through innovation and by consistently improving efficiency.
 We are dedicated to Quality - quality of products, quality of service, quality of
relationships, quality of communications & quality of our promises. Profit is
important to us. It enables us to achieve our mission and to contribute to the
society. However, profit is not the only reason we are in business.
THE CUSTOMER:
Persistent systems have a huge pool of services offered by the company with the
expertise in the following industries: 1. Banking and Financial - As traditional institutions and fintechs alike strive
for growth and to improve margins, reducing complexity and optimizing
operations is imperative to deliver differentiated experiences. We help our
clients to achieve this through the implementation of a digital mosaic of
disruptive technologies – empowering them to deliver hyper-personalized
financial services that are valued by their customers.
2. Insurance - Our Digital Insurance solutions assist firms in fulfilling rising
consumer demands and streamlining operational procedures in a highly
competitive industry environment.
3. Healthcare - Improving patient outcomes while reducing costs can only be
achieved by combining technology innovation with process transformation.
We drive transformational programs with industry leading software and
solution partners that span the areas of patient engagement, care delivery,
population health management, operations, as well as data, analytics, and
business intelligence.
4. Life sciences – Persistent’s Life Sciences division helps analytical
instrument, medical devices, and pharmaceutical companies to better utilize
technology to bring new products and solutions to market. We build the
software delivers the connected digital lab of the future and enable
pharmaceutical companies to execute decentralized trials efficiently. Our
extensive industry experience includes supporting 3 of the 5 largest contract
research organizations (CROs) and 6 of top 10 device manufacturers.
5. Industrial - Persistent integrates the industrial value chain. We deliver
business value by tightly integrating legacy design and engineering,
manufacturing and operational systems with industry leading processes,
software and analytics capabilities. The result is an integrated technology
stack that ensures a seamless flow of consistent, correct and complete data
from product design and engineering to manufacturing and beyond.
6. Software and Hi-tech- Technology products and business models don’t
stay current for long due to the rapid pace of innovation, accelerated
development cycles, and disruptive business models. This has increased
both the importance and complexity of managing innovation, engineering,
and management. With services across the entire product development
spectrum, Persistent is the ideal engineering partner to co-innovate around
new product development and as a transformation catalyst for existing
products and businesses.
7. Telecom and Media - Persistent helps communications and media
companies struggling to redefine the customer experience, capitalize on
digital convergence and launch new business models. We deliver solutions
that drive agility and responsiveness by helping organizations develop new
products faster, manage costs in business operations and derive insights
from performance data. Our services span software engineering, network
management and the distributed edge. We bring a rich partner
ecosystem and the right skills that enable industry transformation while
managing the risks that come from rapid change.
THE COMPETITION:
There are a lot of companies which can be considered as the competition for Persistent
across the globe. But in India, the major competition for Persistent Systems includes
TCS, WIPRO, Tech Mahindra, L&T Infotech, HCL Tech, Infocepts and many more.
SWOT Analysis for Persistent Systems
Strength
Weakness
Market
Leadership
Position Persistent Systems has a strong market
leadership position in the Software &
Programming industry
First
mover
advantage in
the
increasingly crowded market place.
Talent
management at
Persistent
Systems and skill development of the
employees
Track record of innovation - Even
though most players in the Technology
strive to innovate, Persistent Systems has
successful record at consumer driven
innovation.
Wide geographic presence - Persistent
Systems has extensive dealer network
and associates’ network that not only
help in delivering efficient services to
the customers but also help in managing
competitive challenges in Software &
Programming industry.
High turnover of employees at the
lower levels is also a concern for the
Persistent Systems
Loyalty among suppliers is low - Given
the history of Persistent Systems coming
up with new innovations to drive down
prices in the supply chain.
High cost of replacing existing
experts within the Persistent Systems.
Opportunities
Threats
Customer preferences are fast
changing - Driven by rising disposable
incomes, easy access to information, and
fast adoption of technological products,
customers today are more willing to
experiment / try new products in the
market
Changing political environment with
US and China trade war, Brexit
impacting European Union, and overall
instability in the middle east can impact
Persistent Systems business both in local
market and in international market.
Opportunities in Online Space Increasing adoption of online services by
customers will also enable Persistent
Systems to provide new offerings to the
customers in Software & Programming
industry.
Increasing
government
regulations are making it difficult for
un-organized players to operate in the
Software & Programming industry.
Gross Margins and Operating
Margins which could be improved and
going forward may put pressure on the
Persistent Systems financial statement.
Low investments into Persistent
Systems’ customer oriented services This can lead to competitors gaining
advantage in near future.
Competitive pressures - As the new
product launch cycles are reducing in the
Technology industry. It has put
additional competitive pressures on
players such as Persistent Systems.
Distrust of institutions and increasing
threat of legal actions for Persistent
Systems - As the WTO regulations and
laws are difficult to enforce in various
markets.
Increasing
government
regulations are making it difficult for
un-organized players to operate in the
Software & Programming industry.
Trade Relation between US and
China can affect Persistent Systems
growth plans - This can lead to full scale
trade war which can hamper the potential
of Persistent Systems to expand
operations in China.
Industry Analysis (Using Porter’s five forces)
 Threat of New Entrant – The Threat of new entrant in the space where
persistent systems is leading is very high as the world is shifting mor
towards tech based solutions day by day. There are a lot of startups as well
as MNC’S which are developing in the same space and can prove a threat
to Persistent Systems.
 Suppliers Bargaining Power – Suppliers in this case shall be the pool of
candidates that make the market. They have lower bargaining power as
many there are a lot of experienced candidates across all the domains. Thus,
there are multiple suppliers in this domain and bargaining power of the
suppliers is relatively low.
 Threat of Substitute – There is relatively low threat to substitute in this
domain as we need experienced candidates for the technical roles which is
not easy and there are a lot of criteria that a candidate needs to meet before
he/she is hired for the requirements.
 Customer’s Bargaining Power – The customer’s bargaining power is
high when it comes to the industry in which the company is operating since
there are a lot of capable and equally good companies out there for the same
requirements for which the persistent is operating.
 Rivalry among existing competitors – Rivalry is among the higher side
when we think of the space in which the company is working as there are
equally good and competitive MNC’s in the market and we also have a lot
of upcoming startups in the market which can compete against Persistent
Systems.
Summary of Analysis –
Forces
Threat of New Entrant
Suppliers Bargaining Power
Threat of Substitute
Customer’s Bargaining Power
Rivalry among existing competitors
Strength
High
Low
low
High
High
Tasks/ Targets SetThe Tasks assigned to me in the duration of the Internship include Working closely
on requirements of 4 business units of Persistent Systems, which include Life sciences
and Healthcare (LSHC), Integration practice (IP), Intelligent Business automation
(IBA) and Intelligent Business Management (IBM). The tasks included Sourcing
candidates through various job portals such as Naukri, Indeed, Monster and Linkedin.
The sourced candidates were then sent to the Hiring managers for screening.
After receiving the screening feedbacks of the candidate, the next step was to contact
these candidates and set up the interviews of the candidates with the Hiring Manager.
The Target was to source 10 candidates and schedule 10 interviews daily which I
achieved through a strategy of continuous monitoring and taking feedbacks. This
Target was also altered when I got the opportunity to draft offer for the selected
candidates the new target was to draft at least 2 offers in a day. Them strategy used
by me was to get as many candidates to get onboard so the we get more joiners and I
can draft offers for the shortlisted candidates.
Overview of the Project/Tasks done –
The major Task of the Internship was Recruiting and Shortlisting the candidates
suitable for Various Leadership roles in Persistent Systems’ technical teams.
Shortlisting various candidates for various skills such as Java Architects, RPA
Architects, cloud architects, Project managers for various skills as well as different
business units etc.
Thus, the major role was to shortlist the various candidates required for various
requirements from various job portals such as Naukri, Indeed, put of posts on
Linkedin Etc. Which were put to us by the leadership hiring teams, scheduling the
interviews of these candidates with the technical teams and panel members and
draft offer for onboarding the candidates.
I screened various profiles for the candidates to know if they were suitable for our
requirements. I then had to call these candidates to have a conversation about their
past experiences and various details required by the panels.
After the initial screening and discussions, our job was to put these profiles for
screening to the technical teams. Once, these profiles were screened by the
technical team, the next step was to schedule the interviews for the candidates and
coordinate the interviews. There are usually 2 sets of interviews in Persistent
systems. The first it the L1 interview, which is a complete technical discussion and
the second one is the L2 discussion which is a mix of both technical as well as
managerial discussion, both of which are followed by the HR discussion.
I attended various HR discussions which gave me insights for how to close an
employee though various factor.
After completing the HR discussion, we had to draft offers of these employees and
release offers to them. Offer drafting was a very new process for me as it there are
a few technical things which are very important to take into account and no
mistakes should be done while drafting the offer and one needs to be extremely
careful while drafting it, I learnt various new concepts and corporate
communication skills. Learnt the ways totackle situations and ways to deal with
the employee’s and their queries. I also understood how to select he candidate as
per requirements of the organization and learnt negotiation skills throughthis as
well.
Constrains / Limitations
The basic limitations and constrains were felt during the sourcing and
Scheduling the Interviews.
 For sourcing, the limitations were mostly related to experience and
skills of the candidates. Since the skills in a particular programming
language are very vast, it sometimes becomes very difficult in matching
the skills of the candidate with that of the Job description for the
requirements.
 While for Scheduling, the constraints are getting in contact with the
candidates as well as to get panel slots for setting up the interviews.
Business Objectives
Objectives:
1. Sourcing minimum 10 Profiles asper requirement of the organization using
various platforms like Naukri.com, LinkedIn, Indeed, Monster Etc.
(Handling the Recruitment and Selection majorly).
2. Scheduling 10 Interviews with candidates and Panels.
3. Creating offers and rolling offers to the selected Candidates.
Strategy
1. Sourcing - As to reach the Targets, I needed to daily screen 30 profiles to match
the requirement we currently had and for that I used to screen the profiles
through combination of various skills which made the task easier and I was able
to complete the Target before time.
2. Scheduling - For scheduling the interviews, I used to arrange panel slots prior
to shortlisting of the candidates so that as soon as I receive the shortlisting, I
can schedule the interviews for the candidates.
3. For drafting at least 2 offers, I used to make sure all the interviews of the day
are done on time so that there is no lag and I get at least 2 joiners per day for
which the offers are to be drafted.
Achievements
1. Successfully Hired 30 Candidates in the time period for 4 months in the
leadership hiring teams.
2. Conduction of 2 HR successful rounds in the Month of April after the
candidates cleared the Technical round.
Mid-course Correction
No
Conclusion
Training Internship at Persistent systems is for 6 months. Persistent Systems is
a company specialized in business and software solutions. Using the
theoretical knowledge, the proper recruitment and selection process was
carried out, the major task given was in the recruitment domain. The targets
were given and were successfully completed before due. All the other tasks
were conducted successfully. Hiring of other profiles like Java Architect, RPA
Architect, Cloud Architect, Project managers, Agile Coach etc. were also
conducted successfully. There was a lot of learning starting from the selection
of candidatesto their successful placing, also learned how to take effective
interviews and improved the overall communication skills.
1.
2.
3.
4.
5.
Learnings
Understanding of the end-to-end recruitment process.
Learning how to Source candidates with special skills.
Learning negotiation skills during the HR discussion.
Learnt how to use specialized software for Interview scheduling and offer
drafting.
Learning on how to take quick actions and being solution driven.
Earnings
Stipend received was 16,800Rs per month, out of which base salary was 15,000Rs.
PF Contribution was 1,800Rs. So accordingly the gross stipend was 16,800Rs. The
In-hand stipend would usually fall in the range of 13,000-14,000Rs per month.
Recommendations to the Company
1. Carrying out more Employee engagement activities/programs in the
Nagpur branch.
2. Limit the Working hours and compulsion to follow them.
3. Carrying out flexibility with regards to timings in the organization.
4. Diversifying the HR’s role and not limiting the same to just Talent
Acquisition.