GOVERNMENT ENTITY
ASSURANCE
ITEM#
5
1
6
2
10
3
10
4
8
5
4
EMPATHY
ITEM#
5
1
10
2
12
3
9
4
11
5
11
4
15
10
10
13
16
4
11
10
11
9
12
PRIVATE ENTITY
3 TOTAL
4
5
5
4
5
3 TOTAL
4
3
5
5
2
25
25
25
25
25
ASSURANCE
ITEM#
5
1
11
2
9
3
9
4
11
5
14
4
13
10
14
11
7
3 TOTAL
1
25
6
25
2
25
3
25
4
25
25
25
25
25
25
EMPATHY
ITEM#
5
1
9
2
10
3
10
4
4
5
9
4
13
11
15
19
13
3 TOTAL
3
25
4
25
0
25
2
25
3
25
GOVERNMENT ENTITY
TANGIBILITY
ITEM#
5
4
3 TOTAL
1
3
21
1
25
2
3
17
5
25
3
7
13
5
25
4
7
14
4
25
5
7
16
2
25
PRIVATE ENTITY
TANGIBILITY
ITEM#
5
4
1
12
10
2
13
5
3
10
11
4
10
15
5
8
16
3 TOTAL
3
2
4
0
1
25
25
25
25
25
REALIBILITY
ITEM#
5
1
2
2
9
3
7
4
11
5
7
REALIBILITY
ITEM#
5
1
12
2
12
3
9
4
4
5
7
4
13
13
16
16
17
3 TOTAL
0
0
0
5
1
25
25
25
25
25
RESPONSIVENESS
ITEM#
5
4
1
12
10
2
10
15
3
13
12
4
10
13
5
12
10
3 TOTAL
3
0
0
2
3
25
25
25
25
25
4
18
11
12
7
13
RESPONSIVENESS
ITEM#
5
4
1
6
15
2
5
16
3
11
8
4
3
16
5
9
11
3 TOTAL
5
25
5
25
6
25
7
25
5
25
3
4
4
6
6
5
TOTAL
25
25
25
25
25
25
AGE
AGE
20-30
31-40
41-50
total
FREQUENCY
10
28
12
50
GENDER
GENDER
Male
Female
total
FREQUENCY
38
12
50
CIVIL STATUS
CIVIL STATUS
FREQUENCY
Single
9
Married
41
total
50
EDUCATIONAL ATTAINMENT
EDUC.ATTAIN.
FREQUENCY
Elem.Grad
1
high school grad
9
college under.
12
college grad.
28
total
50
SCALE
5
4
3
2
1
VERBAL INTERPRETATI
Always
Seldom
Occasionally
Frequently
Never
GOVERNMENT ENTITY
CARGO HANDLING SERVICES
ITEM #
4
3
2
1
1
2
4
17
2
2
2
10
12
1
3
2
10
12
1
4
4
10
10
1
5
1
9
12
3
ITEM #
ITEM#
TOTAL
25
25
25
25
25
STORAGE SERVICES
4
3
2
1
0
9
15
2
4
3
17
3
4
8
12
4
5
7
10
5
3
7
14
1
1
1
1
3
1
TOTAL
25
25
25
25
25
EQUIPMENT SERVICES
4
3
2
1
0
7
13
2
5
6
13
3
3
9
12
4
2
7
13
5
3
6
15
1
1
1
1
1
1
TOTAL
25
25
25
25
25
25
PRIVATE ENTITY
CARGO HANDLING SERVICES
ITEM#
3
2
1 TOTAL
1
15
8
2
25
2
12
11
2
25
3
9
14
2
25
4
8
15
2
25
5
10
13
2
25
total
ITEM#
ITEM#
STORAGE SERVICES
3
2
1
22
1
2
15
8
3
15
8
4
17
6
5
6
5
1
2
2
2
2
2
TOTAL
25
25
25
25
25
EQUIPMENT SERVICES
3
2
1
1
16
17
2
2
12
11
2
3
11
12
2
4
13
10
2
5
12
11
2
TOTAL
25
25
25
25
25