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conflict and communication notes

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PART 1-COMMUNICATION NOTES
SLIDE 2- WHAT IS IT?
• Communication is when you share a message with another person.
• You can use: speech, gestures, both speech and gestures, or a written message
SLIDE 3- COMMUNICATION 101
1. Sender and Receiver
2. Receiver needs skills in listening and interpreting the message
3. Very important in getting along with others
4. Sender passes on their message in multiple ways
5. Poor communication accounts for many misunderstandings among friends, family,
members and nations
SLIDE 4- THE “COMMUNICATION GENERATION”
• The “Communication Generation” has access to numerous forms of communication
technology.
• Examples: e-mail, texting, social media, cell phones (& all of the apps), iPads,
laptops, GPS!
SLIDE 5- LISTENING
• Your skills in listening are just as important as your skills in sending messages.
• Your way of listening affects the quality of the conversation.
• If there is a misunderstanding between the sender and receiver, it is important to
give feedback.
SLIDE 6- FORMS OF COMMUNICATION
• Verbal: uses WORDS to send and receive messages even when you write texts,
emails, or write a paper, you are using verbal communication.
• Non-Verbal/Body Language: uses factors other than words. This included gestures,
facial expressions, eye contact, and body movements.
SLIDE 7: NON-VERBAL/BODY LANGUAGE
Helps reveal some of your inner feelings.
• Smiling and nodding your head can be a form of enthusiasm.
• You can express positive or negative emotions through body language.
• Facial Expressions say everything without anything being said.
SLIDE 10- TYPES OF MISCOMMUNICATION
• Instant Flare-Ups- Situations trigger a reaction
• Personality Differences- People annoy you
• Power Issues- Control
PART 2-EXAMPLES ASSIGNMENT
DIRECTIONS: Create your own example for each type of development. Use 5 or more
sentences for each.
1. Instant Flare-Up
My mom and I were walking my dog named Messi, my mom accidently dropped the
leash, and he ran off and we couldn’t find him. Messi ended up on the golf course on
a golf cart driving past our house. The golfers thought that he was attacking them, so
he chased Messi with a golf club all the way down the golf course. My mom and I
yelled at the golfers to stop because Messi just wanted to say hi, he is a very social
dog and didn’t mean any harm. Those golfers felt terrible for what they did but the
were misunderstanding of the situation
2. Personality Difference
While I was playing Xbox with my friends one day my brother kept talking really
loudly while he was also playing. My friends were very annoyed of him and so was I,
but my friends were over it and kicked me out of there game because of somebody
else. I told him to be quiet, but he couldn’t help it because he kept dying in Fortnite.
I didn’t get to play with my friends for the rest of the night because of my brother
and I was very upset. He can be very annoying!
3. Power Issue
I was very upset because my Mom wouldn’t let me go to the trampoline park with
my friends. I kept arguing with her because I was so angry, and I thought why I can’t
go it’s a Saturday night and all my friends are going. It ended up being that I had to
watch my brothers while they could’ve gone to their friends’ houses. I feel that I’m
starting to get old enough to do more things and so are my brothers. My parents
have so much control over me, but they know best for me and I accept that because
they care about me.
PART 3-MULTIPLE CHOICE ASSIGNMENT
DIRECTIONS: Answer each of the multiple choice questions below by highlighting the
answer you believe is correct.
1. Noah is Abel’s lab partner in Science. Noah annoys Abel with his silly, immature
behavior and Noah is always messing with his stuff. Abel is frustrated by Noah’s
behavior and continuous annoying habits. This type of conflict is:
a. Instant flare-ups
b. Personality difference
c. Power issues
2. Summer argues with her mom on a daily basis. She does not like or agree with the
rules her mom has made for her. This type of conflict is:
a. Instant flare-ups
b. Personality difference
c. Power issues
3. Mrs. Taylor accidentally bumped into the car in front of her at the stop sign while
she was digging for her cell phone. The other driver jumped out of her car
screaming and threatening Mrs. Taylor. This type of conflict is:
a. Instant flare-ups
b. Personality difference
c. Power issues
4. Keily cannot stand Hanna. She thinks she is a snob and always brags about all the
things she has. This type of conflict is:
a. Instant flare-ups
b. Personality difference
c. Power issues
5. Jelana closed her locker and shoved Kailea into her locker as she walked away.
Kailea reached over and pulled Jelana’s hair. The two girls got into a fistfight. This
type of conflict is:
a. Instant flare-up
b. Personality difference
c. Power issue
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