COURSE LISTING
From search on 'commerce' filtered by: Canada, United States of America
Courses Listed
HY200 - SAP Commerce Cloud Business User Virtual Class
C4H321 - SAP Commerce Cloud Business User Certification Preparation
E_C4HYCP1811 - SAP Certified Product Support Specialist - SAP
Commerce
HY400 - SAP Hybris Commerce Developer Part 1
E_C4HYCP_12 - SAP Certified Product Support Specialist - SAP
Commerce Cloud
C4H365 - SAP Commerce Cloud Backoffice Framework Developer
Training (formerly HY465) Virtual Class
C4H320 - SAP Commerce Cloud Business User Training (Formerly
Hy200)
S4C14 - SAP S/4HANA Central Procurement - Configuration and
Administration
C4H370 - Spartacus ILT Developer Training
W26MAP - SAP Merchandise Planning and SAP Assortment Planning
Workshop
16 May 2022 (11:14 BST)
Page 1 of 32
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COURSE LISTING
All available schedules in your selection
HY200 SAP Commerce Cloud Business User Virtual Class
There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been
scheduled.
C4H321 SAP Commerce Cloud Business User Certification Preparation
Country
Delivery method & Location
Solution Release
Language
Timeframe
Cost
United States of America
Virtual Training, US ET Virtual Classroom
SAP COMMERCE CLOUD 2005
English
12 Aug - 12 Aug 2022
$867.00 (USD)
United States of America
Virtual Training, US ET Virtual Classroom
SAP COMMERCE CLOUD 2005
English
10 Nov - 10 Nov 2022
$867.00 (USD)
E_C4HYCP1811 SAP Certified Product Support Specialist - SAP Commerce
Country
Delivery method & Location
Canada
United States of America
16 May 2022 (11:14 BST)
Solution Release
Language
Timeframe
Cost
Certification, Online
English
1 Jan - 31 Dec 9999
$713.00 (CAD)
Certification, Online
English
1 Jan - 31 Dec 9999
$560.00 (USD)
Page 2 of 32
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSE LISTING
HY400 SAP Hybris Commerce Developer Part 1
There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been
scheduled.
E_C4HYCP_12 SAP Certified Product Support Specialist - SAP Commerce Cloud
Country
Delivery method & Location
Canada
United States of America
Solution Release
Language
Timeframe
Cost
Certification, Online
English
1 Jan - 31 Dec 9999
$713.00 (CAD)
Certification, Online
English
1 Jan - 31 Dec 9999
$560.00 (USD)
C4H365 SAP Commerce Cloud Backoffice Framework Developer Training (formerly HY465) Virtual Class
There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been
scheduled.
C4H320 SAP Commerce Cloud Business User Training (Formerly Hy200)
Country
Delivery method & Location
Solution Release
Language
Timeframe
Cost
United States of America
Virtual Training, US ET Virtual Classroom
SAP COMMERCE CLOUD 2005
English
9 Aug - 11 Aug 2022
$2,601.00 (USD)
United States of America
Virtual Training, US ET Virtual Classroom
SAP COMMERCE CLOUD 2005
English
7 Nov - 9 Nov 2022
$2,601.00 (USD)
16 May 2022 (11:14 BST)
Page 3 of 32
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSE LISTING
S4C14 SAP S/4HANA Central Procurement - Configuration and Administration
There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been
scheduled.
C4H370 Spartacus ILT Developer Training
Country
Delivery method & Location
Solution Release
Language
Timeframe
Cost
United States of America
Virtual Training, US ET Virtual Classroom
SPARTACUS 2.0
English
13 Jul - 15 Jul 2022
$2,601.00 (USD)
United States of America
Virtual Training, US ET Virtual Classroom
SPARTACUS 2.0
English
12 Oct - 14 Oct 2022
$2,601.00 (USD)
W26MAP SAP Merchandise Planning and SAP Assortment Planning Workshop
There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been
scheduled.
C4H510 SAP Service Cloud (Previously known as C4C14)
Country
Delivery method & Location
Solution Release
Language
Timeframe
Cost
United States of America
Virtual Training, US ET Virtual Classroom
SAP CLOUD FOR CUSTOMER 2111
English
7 Nov - 8 Nov 2022
$1,734.00 (USD)
16 May 2022 (11:14 BST)
Page 4 of 32
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSE LISTING
HY200 - SAP Commerce Cloud Business User Virtual Class
Duration
Key users / end usersQA managers / Testers
3 days
Essential
Fundamental understanding of web technologies and e-commerce concepts
Course announcements
In this course, participants will learn about SAP Commerce features,
concepts, and user interfaces from a functional perspective to get an allround view of the software. This course contains demonstrations by trainers
as well as hands-on exercises for course participants. The course is valid for
both the on-premise and cloud version of SAP Commerce.
DISCLAIMERS:
We recommend that you use your own machine for the best training
experience. Please note the on-site training and technical equipment
requirements for this course via this link .
SAP Customer Experience Wiki / Help Access is only available for official SAP
customers and partners – i.e. customers and partners who have bought SAP
software. Course participants who are independent learners do NOT receive
access to the SAP Customer Experience Wiki and the SAP Hybris Help.
Access is not a mandatory part of this course but is mandatory if you plan to
study for certification.
Follow these links for registration information: Wiki / Help .
Course based on software release
SAP Commerce Cloud 1808
Java version 8
Content
Goals
This course will prepare you to:
Describe and identify SAP Commerce Cloud features and user i nterfaces
from a functional perspective.
Introduction
Overview
Major Modules and Accelerators
Business User Interfaces
Product Content Management
Catalogs and Products
Digital Asset Management
Exercise: PCM
Web Content Management
SmartEdit – Content Management System
Hands on exercise: SmartEdit
Personalization
Exercise: Personalization
Audience
Business stakeholders
Project managers
Functional consultants / Business analysts
16 May 2022 (11:14 BST)
Page 5 of 32
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSE LISTING
Commerce
Search
Exercise: Search
Pricing
Cart Features and Checkout Types
Promotions and Coupons
Exercise: Promotions & Coupons
Orders
Payment
Cart & Checkout
Customer Support
Order Management Module
Exercise: Customer Support
Integration
Integration Scenarios and Tools
ImpEx
Web Services
Marketing
Customer Data Cloud
Context Driven Services
16 May 2022 (11:14 BST)
Page 6 of 32
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSE LISTING
Essential Foundation
Installation of SAP Commerce
Data Modeling
Security
Cronjobs
Validation
Workflow
Exercise: Workflow
Good to Know
Application Lifecycle Framework
Licensing
Deployment
Webography
SAP Commerce Cloud
Optional / Q&A topics:
Container Support
GDPR
Reporting
Industry Specific Accelerators
yForms
Additional Reading: Business Analyst
16 May 2022 (11:14 BST)
Page 7 of 32
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSE LISTING
C4H321 - SAP Commerce Cloud Business User Certification Preparation
Duration
Key Users / End Users / QA Managers / Testers
1 day
Essential
C4H320 SAP Commerce Cloud Business User
Program and project management skills
Solid understanding of the SAP Commerce Cloud features
Course announcements
In this course, participants will be guided to better understand all possible
topics that are not basically treated during the standard C4H320 course and
are required to successfully pass the certification exam.
Disclaimer: This course is NOT a requirement for successfully passing the
SAP Commerce Cloud Business User certification. Its goal is to increase the
participants’ chances of success through a guided review of publicly available
content and knowledge that can be gained through project experience.
Course based on software release
SAP Commerce Cloud 2005
SAPMachine 11
Content
Goals
General Introduction
This course will prepare you to:
Understand the kind of topics around the certification that are not strictly
related to SAP Commerce.
Where to find document and resources to prepare for certification exam and
how to use it
How to read and understand the meaning of a certification question
Apply software engineering concepts in a real-life project
Understanding the different phases of a software product process
Connect Business requirement with functional and non-functional
requirements
Prioritizing customer/software needs and fit on schedule and budget
General Information
Important Exam Process & Security Guidelines
Percentage Incidence of Each Area on Certification Exam
General Rules about Questions
All Topics Walkthrough
Product Content Management
Commerce Management
Web Content Management
Order Management & Customer Support
Integrations
Essential Foundation
Audience
Business Stakeholders
Project Mangers
Functional Consultants / Business Analysts
16 May 2022 (11:14 BST)
Page 8 of 32
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COURSE LISTING
HY400 - SAP Hybris Commerce Developer Part 1
Duration
Data Modeling
Product Modeling
ImpEx
Flexible Search
Cache
Services
Transactions
Scripting
CronJobs
Security
Process and Task Engines
Workflows
Backoffice (Cockpit NG)
Event System
Web Services
Validation
Hybris Know-how
4 days
Course announcements
This course illustrates the core functionality and main concepts of the SAP
Hybris Commerce and helps participants understand what is available out of
the box and what has to be implemented. It is designed for Java J2EE
developers. Participants will see the software demonstrated and will learn to
install, configure and customize it to a certain degree. For each area
presented in the course, participants will write a "hello world" application. This
training focuses on the B2C Accelerator, and the implementation of a new
storefront is the main theme through the entire training. It does not solve
project specific problems but it shows how to tackle most common tasks.
Goals
This course will prepare you to:
Work with and develop with the SAP Hybris Commerce using B2C Accelerator
as a base.
Notes
Audience
Software developers
Software architects
Technical consultants
Only SAP Hybris customers and partners will have access to the SAP
download center whereby they can install hybris software. All others have to
use WTS.
Essential
Excellent knowledge in Java J2EE concepts and patterns / Spring Framework
Course based on software release
SAP Hybris Commerce Suite 5.5.1
Most recent Java 8 Development kit-64 bits
Content
Overview
Installing Accelerator
16 May 2022 (11:14 BST)
Page 9 of 32
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COURSE LISTING
If you are an SAP hybris customer or partner we recommend that you use
your own machine for the best training experience. If you decide to use your
own machine it should have at least the following configuration: dual core
CPU, 8 GB memory, 3 GB of free hard disk space and local admin user rights.
16 May 2022 (11:14 BST)
Page 10 of 32
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COURSE LISTING
C4H365 - SAP Commerce Cloud Backoffice Framework Developer Training (formerly HY465) Virtual Class
Duration
Disclaimers:
3 days
This course is valid for both the on-premise and cloud version of SAP
Commerce Cloud.
Only SAP customers and partners will have access to the SAP download
center whereby they can install SAP Commerce software. All others have to
use WTS.
If you are an SAP customer or partner, we recommend that you perform the
installation and exercises locally on your own machine for the best training
experience.
If you are not an official SAP partner or customer (NDA signed), you cannot
access the SAP Commerce Help documentation or the SAP CX Wiki. This
does not affect the duration of the course. Accessing the Hybris Wiki / Help
are not a mandatory part of this course and therefore do not affect the
educational value of the training.
Course announcements
This course builds on top of the SAP Commerce Backoffice Framework
Fundamentals online training (HY460e) and leads into details of development
of a Backoffice application on top of the platform. Participants learn how to
work with the framework’s capabilities to build generic, extensible
applications.
The course consists approximately of 50% lecture and 50% hands-on
training. The hands-on part is delivered through a sample project, called the
Book Management Cockpit. The participants will make a new Backoffice
cockpit for a bookstore that has been prepopulated with test data. This
cockpit will then be gradually developed and improved throughout the
exercises by the students as they acquire the skills to do so.
The exercises lead the student through a sequence of tasks typical of realworld Backoffice customization project. Students will use components and
features of the Backoffice Framework to build a new, custom Backoffice
cockpit. They will leverage existing widgets, as well as create their own
custom widget, field editor, and action component. They will configure their
cockpit to lay these components out, interconnect them to trigger behaviours
and share data, and configure the components’ UIs to customize the way their
appearances.
Goals
This course will prepare you to:
Work and develop with SAP Commerce Cloud Backoffice Framework.
Audience
Developer
Developer Consultant
Solution Architect
Technology Consultant
Essential
Basic knowledge of the SAP Commerce Platform’s type system and the
Administration Console (hAC):
C4H340 SAP Commerce Cloud Developer Training – Part 1
Enablement videos (only for the official SAP partners and customers)
16 May 2022 (11:14 BST)
Page 11 of 32
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COURSE LISTING
Course based on software release
SAP Commerce v1811
Most recent Java 8 Development kit-64 bits
Content
Introduction
Backoffice Fundamentals
Backoffice Framework Architecture
Backoffice Configuration
Widgets
Cockpits
Application Orchestrator
Development Environment
Environment Set Up
Rapid Prototyping
Hot Deployment
Working with UI Configuration
TrainingLabsTool
Orchestrate a Cockpit
Orchestration Overview
Step 1: Create a New Cockpit
Step 2: Add Widget Instances
Step 3: Connect the Widget Instances
Orchestration Essentials
16 May 2022 (11:14 BST)
Page 12 of 32
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COURSE LISTING
Widget Fundamentals
Creating a Widget
Creating the View
Creating the Controller
Accessing the Settings
Changing the Model
Widget Communication
Socket IO
Adding Input Sockets
Adding Output Sockets
Connecting Sockets
Adding View Events
Trapping Global Events
Widget Context Configuration
Backoffice Context
Configuration Types
Context Reuse and Merging
Orchestrate the Context
Configuration Validation
Actions and Editors
16 May 2022 (11:14 BST)
Page 13 of 32
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COURSE LISTING
Actions and Editors
Editors
Available Editors Gallery
Using Editors in Widgets
Creating an Editor
Actions
Using Actions in Widgets
Available Actions Gallery
Creating an Action
Editor and Action Configuration
Backoffice Testing Framework
Unit Testing Widgets
Annotations
Behavior Testing
Testing Actions and Editors
16 May 2022 (11:14 BST)
Page 14 of 32
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COURSE LISTING
Enhancing Your Cockpit
Solr Search in Backoffice
Saved Queries
Authority Groups
Config Inheritance with Advanced Search
Dynamic Forms
ZK Charts
SSO in Backoffice
HMC Migrator
Data Integration
Overview
SPIs
Property Accessors
Notification API
Look & Feel and Localization
Overview
Localization
Styling Components
White Labeling
Responsive Design
Sass Integration
AngularJS Support
16 May 2022 (11:14 BST)
Page 15 of 32
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COURSE LISTING
Notes
Technical requirements:
If you want to use your own machine, please consider following system
requirements:
CPU: Minimum Dual Core (recommended Quad Core)
RAM: Minimum 8 GB (recommended 16 GB)
Hard Disk: 7200 rpm IDE (recommended SSD)
Hard Disk Space: 10 GB (recommended 20 GB)
Most recent Java 8 Development kit-64 bits
Google Chrome Web Browser
General requirements for all on-site trainings:
Required for all SAP Customer Experience on-site trainings, regardless of the
course content!
Projector with VGA connection required. DVI / HDMI connections are optional.
Internet connection is required for trainer and attendees
A list of names of attendees
Information on participants' technical background and experience with SAP
Commerce
Usually requested as part of the training setup process.
Name badges for attendees are required.
Please recommend hotels near the training location to us.
A visa for the trainer may be required, depending on country. If visa is
required, please assist in obtaining.
16 May 2022 (11:14 BST)
Page 16 of 32
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSE LISTING
C4H320 - SAP Commerce Cloud Business User Training (Formerly Hy200)
Duration
Course based on software release
SAP Commerce Cloud 2005
Java version 11
3 days
Course announcements
Content
This product is also available as e-learning C4H320e "SAP Commerce Cloud
Business User Online Training (formerly HY200e)" in the SAP Learning Hub.
Please purchase a SAP Learning Hub Customer Experience Edition
subscription
In this course, participants will learn about SAP Commerce features,
concepts, and user interfaces from a functional perspective to get an allround view of the software. This course contains demonstrations by trainers
as well as hands-on exercises for course participants. The course is valid for
both the on-premise and cloud version of SAP Commerce.
DISCLAIMERS:
We recommend that you use your own machine for the best training
experience. Please note the on-site training and technical equipment
requirements for this course via this: link .
SAP Customer Experience Wiki / Help Access is only available for official SAP
customers and partners – i.e. customers and partners who have bought SAP
software. Course participants who are independent learners do NOT receive
access to the SAP Customer Experience Wiki and the SAP Hybris Help.
Access is not a mandatory part of this course but is mandatory if you plan to
study for certification. Follow these links for registration information: Wiki /
Help .
Introduction
Overview
Major Modules and Accelerators
Business and Administration Tools
Product Content Management
Catalogs and Products
Media Management
Exercise: PCM
Web Content Management
CMS Overview
Hands on exercise: SmartEdit
Personalization
Exercise: Personalization
Spartacus
Goals
This course will prepare you to:
Describe and identify SAP Commerce Cloud features and user interfaces
from a functional perspective.
Audience
Business stakeholders Project managers Functional consultants / Business
analysts Key users / end users / QA managers / Testers
Essential
* Fundamental understanding of web technologies and e-commerce concepts
16 May 2022 (11:14 BST)
Page 17 of 32
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COURSE LISTING
Commerce
Search
Exercise: Search
Pricing
Cart Features and Checkout Types
Promotions and Coupons
Exercise: Promotions & Coupons
Orders
Payment
Basic OM Related Features
Order Management Services Module
Customer Support
Customer Management
Customer Cart
Order Cancellations and Returns
Customer Service Module
Exercise: Customer Support
16 May 2022 (11:14 BST)
Page 18 of 32
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COURSE LISTING
B2B Commerce
Account Management
Organization Management
Catalog, Pricing & Stock
Ordering & Checkout
PunchOut Support
Exercise: B2B Commerce
Integration
General Integration Tools
SAP Integrations
Essential Foundation
Architecture
Security
Automation (Cronjobs)
Validation Framework
ImpEx
Workflows & Collaboration
Exercise: Workflow
16 May 2022 (11:14 BST)
Page 19 of 32
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COURSE LISTING
Good to Know
Licensing and Versioning
Deployment & Maintenance
CX Works
Webography
SAP Commerce Cloud
SAP Upscale
Industry-Specific Accelerators
Container Support
GDPR
Additional Reading: Business Analyst
16 May 2022 (11:14 BST)
Page 20 of 32
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COURSE LISTING
S4C14 - SAP S/4HANA Central Procurement - Configuration and Administration
Duration
Goals
This course will prepare you to:
10 days
Describe SAP S/4HANA for Central Procurement
Configure SAP Fiori-relevant apps into a Central Procurement cockpit
Identify the structure of SAP's master data and hierarchy to prepare for
potential duplicates
Describe the integration methods available with SAP solutions
Describe Central Approval features and configuration
Integrate Guided Buying with SAP S/4HANA
Describe the APIs used for Central Procurement and transaction processing
/view
Configure SAP Cloud Platform integration services
Review known potential failures including discovery and resolutions
Course announcements
This course provides an overview, business process flow, technical details
along with configuration and administration topics for SAP S/4HANA for
Central Procurement. The course is intended for several skillsets including
functional, project management and technical proclivities.
The value proposition of SAP S/4HANA for Central Procurement can be
useful for clients who are new to the solution but would like to learn about the
value, setup instructions with documentation referenced throughout the
course.
The included videos and simulations provide context with hands-on
opportunities with step-by-step exercises. These exercises are based on the
fully enabled, deployed and integrated demo environment including SAP S
/4HANA for Central Procurement, SAP Ariba Guided Buying, Cloud
Connector SAP Commerce Automation with SAP Cloud Integration Gateway
with SAP Integration Suite with integration API services. These related
solutions offered by SAP provides a comprehensive end-to- end integrated
landscape with simplified user experience in SAP’s Intelligent Enterprise Suite.
16 May 2022 (11:14 BST)
Audience
Page 21 of 32
Application Consultant
Business Analyst
Business Process Architect
Business Process Owner / Team Lead / Power User
Developer
Development Consultant
Help Desk/CoE Support
Solution Architect
System Administrator
System Architect
Technology Consultant
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSE LISTING
Essential
none
Course based on software release
Q4 2020
Content
SAP S/4HANA Central Procurement
SAP Fiori Overview
Master and Transactional Data Integration
Central Approvals
SAP S/4HANA Configuration for Central Procurement and Commerce
Automation
SAP Ariba Buying and Guided Buying Configuration
Guided Buying and SAP S/4HANA Cloud Technical Integration
Ongoing Administration and Additional Information
16 May 2022 (11:14 BST)
Page 22 of 32
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COURSE LISTING
C4H370 - Spartacus ILT Developer Training
Duration
Goals
This course will prepare you to:
understand the fundamental technical aspects of Spartacus framework
understand how to develop and code through Spartacus
can provide configuration into SAP Commerce Cloud platform in the backend
know how to build and deploy their solution to the Cloud
know where to get additional information, best practices and documentation
3 days
Course announcements
Spartacus is a lean, Angular based Javascript storefront for SAP Commerce
Cloud. Spartacus talks to SAP Commerce Cloud exclusively through the
Commerce OCC APIs. The course illustrates the basic theory behind the core
functionality and main concepts of Spartacus Angular based Javascript
storefront for SAP Commerce Cloud, and helps participants understand what
out-of-the- box is and has to be implemented. This is targeted for Developers,
Developer Consultants and Technology Consultants. Participants will see the
software demonstrated and will learn to install, configure and customize it to
a certain degree. For each area presented in the course, participants will write
a "hello world" application. This training focuses on the B2C Accelerator, and
the implementation of a new storefront is the main theme through the entire
training. It does not solve project specific problems, but it shows how to
tackle most common tasks.
Disclaimers: 1. Only SAP CX customers and partners will have access to the
SAP download center whereby they can install SAP CX software. All others
have to use WTS. 2. If you are an SAP CX customer or partner, we
recommend that you use your own machine for the best training experience.
Please note the technical equipment requirements for training delegates on
this course via this link. 3. If you are not an official SAP CX partner or
customer, you cannot access the SAP CX Help documentation. This does not
affect the duration of the course. Accessing the Help Documentation is not a
mandatory part of this course and therefore do not affect the educational
value of the training. 4. If you are not an official SAP CX partner or customer,
you cannot access the SAP CX Wiki.
16 May 2022 (11:14 BST)
Audience
Developer
Development Consultant
Technology Consultant
Essential
* Attendees should have deep knowledge of JavaScript, front-end technology
and development in general (Ideally, you're familiar with Angular, or another
large JS framework such as React or Vue.js).
Course based on software release
Spartacus 2.0
SAP Commerce
Content
Page 23 of 32
Overview
Setup & Libraries
Development Environment
Outlets
Custom CMS Components
Global Configuration
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSE LISTING
Routing
Styling
Layout Config
Internationalization (i18n)
Dependency Injection & Built-in Services
SEO
Reactive Programming with RxJS
Data Binding
Spartacus Internals
Notes
If you want to use your own machine, please consider following system
requirements:
CPU: Minimum Dual Core (recommended Quad Core)
RAM: Minimum 8 GB (recommended 16 GB)
Hard Disk: 7200 rpm IDE (recommended SSD)
Hard Disk Space: 10 GB (recommended 20 GB)
Most recent Java 11 Development kit-64 bits
node.js: v. 10.14.1 or later (recommended v.13, v.12.x)
Yarn: 1.15 or later
Angular CLI: v. 9.1 or later
IDE: Visual Studio Code is recommended for Spartacus General requirements
for all on-site trainings:
Required for all SAP Customer Experience on-site trainings, regardless of the
course content!
16 May 2022 (11:14 BST)
Page 24 of 32
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSE LISTING
Projector with VGA connection required. DVI / HDMI connections are optional.
Internet connection is required for trainer and attendees
A list of names of attendees
Information on participants' technical background and experience with SAP
Commerce Usually requested as part of the training setup process.
Name badges for attendees are required.
Please recommend hotels near the training location to us.
A visa for the trainer may be required, depending on country. If visa is
required, please assist in obtaining.
16 May 2022 (11:14 BST)
Page 25 of 32
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSE LISTING
W26MAP - SAP Merchandise Planning and SAP Assortment Planning Workshop
Duration
Content
Planning Processes in an Omnichannel Environment
SAP and Retail Planning
SAP Architecture and Technical Components
SAP Merchandise Planning•Solution Overview and Proces Scope
4 days
Goals
Understand the key business processes of SAP Merchandise Planning and
Assortment Planning including SAP Assortment Planning, Omnichannel
Content Addon
Get to know the architecture and extensibility of FIORI components and the
planning content
Learn about the product roadmap and interaction with other SAP CAR
consuming apps, like SAP Allocation Management
Get hands-on experience by using the latest release of SAP Merchandise
Planning and SAP Assortment Planning including SAP Assortment Planning,
Omnichannel Content Addon in practical exercises
Audience
SAP Customers
SAP Partners
SAP Employees
Course based on software release
Solution Configuration
Overview User Interface SAP Analysis, Edition for MS Excel
Regional Channel Planning
Local Merchandise Planning for Retail, Wholesale and E-Commerce
Budget Finalization
SAP Assortment Planning•Solution Overview and Process Scope
Location Clustering
Option Planning
Attribute Management
Module Management
Assortment List
Placeholder Planning and Matching
Product and Size Planning
PIR Creation and Listing
Plan Release
Integration in surrounding applications
Product Outlook and Roadmap
SAP Merchandise Planning
SAP Assortment Planning
SAP Assortment Planning, Omnichannel Content Addon
SAP Customer Activity Repository
SAP Fiori
SAP HANA
SAP Netweaver BW
SAP Analysis, edition for MS Office
16 May 2022 (11:14 BST)
Page 26 of 32
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COURSE LISTING
Notes
The focus of this workshop is providing access to important information using
early course material instead of using detailed course binders
The course material is available in English only
This workshop can also be offered in English or German (with English
material) on demand at a local SAP subsidiary, at partner or customer site ,
for a minimum group size of 10 participants . For further information, please
contact
Christina Huber
E-Mail: christina.huber@sap.com
Phone: +49 6227 7 71493
16 May 2022 (11:14 BST)
Page 27 of 32
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COURSE LISTING
C4H510 - SAP Service Cloud (Previously known as C4C14)
Duration
Audience
Application Consultant
Business Analyst
Business Process Architect
Business Process Owner / Team Lead / Power User
Enterprise Architect
Industry Specialist
Program / Project Manager
Solution Architect
System Administrator
Trainer
User
2 days
Course announcements
In this course you will learn how to implement SAP Service Cloud. This will
include configuration of service processes, including topics such as business
process configuration, warranty management, registered products, and
service levels.
Goals
This course will prepare you to:
Translate customer business needs to best practice business scenarios in
SAP Service Cloud
Set up and configure the solution to manage SAP Service Cloud business
processes
Describe the integration scenarios available with SAP Service Cloud
Demonstrate SAP Service Cloud reporting capabilities
Describe integration scenarios of SAP Service Cloud with SAP Commerce
Cloud
Explain the different communication channels that are supported in SAP
Service Cloud
Explain and set up Service Levels, Categories and Work Distributions
Understand knowledge base functionality in Service Tickets
Explain and set up Registered Products and Installed Bases
Explain and set up Warranty Management and maintenance plan in Tickets
Explain and maintain the role of Resource Scheduler & Time Recording in
Tickets
Understand Service Contracts in SAP Service Cloud
Configure and Explain Visit planning in tickets
Explain Response templates and its determination in Tickets
Explain SAP Service Cloud integration with ERP
Explain SAP Service Cloud Integration with FSM
16 May 2022 (11:14 BST)
Essential
CRM/Service domain knowledge
Course based on software release
SAP Cloud for Customer 2111
Content
Page 28 of 32
Introduction to SAP Service Cloud
Describing the Functional Capabilities of SAP Service Cloud
Communication Channels
Explaining the Different Communication Channels that are Supported in SAP
Service Cloud
Service Levels, Categories and Work Distribution
Explaining Service Levels, Categories and Work Distributions
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSE LISTING
Knowledge Base
Understanding Knowledge Base Functionality in Service Tickets
Registered Products and Installed Base
Explaining Registered Products and Installed Bases
Warranty Management
Explaining Warranty Management in Tickets
Maintenance Plans
Explaining Maintenance Plans in Tickets
Time Recording
Explaining the Role of Time Recording in Tickets
Contracts
Understanding Service Contracts in SAP Service Cloud
Templates and Reporting
Explaining Response Templates and Their Determination in Tickets
Case Management
Understanding Case Management in SAP Service Cloud
Integration SAP Service Cloud
Explaining SAP Cloud for Customer Work Ticket Integration S/4HANA (ERP,
ECC)
Explaning Integration SAP Service Cloud with FSM (Field Service
Management)
Explaining the Integration Capabilities of SAP Commerce Cloud with SAP
Service Cloud
16 May 2022 (11:14 BST)
Page 29 of 32
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSES LISTING
E_C4HYCP1811 - SAP Certified Product Support Specialist - SAP Commerce
Description
Number of questions
The "SAP Certified Product Support Specialist - SAP Commerce" certification
exam validates that the candidate possesses the required level of knowledge to
work effectively as an SAP Commerce Product Support Specialist. This
certification proves that the candidate has an overall understanding and indepth
technical skills to perform in an SAP Commerce product support role. The prerequisite for this exam certification is P_C4HCD_1811 (SAP Certified
Development Professional - SAP Commerce Cloud 1811 Developer) or
P_C4HCD_1905 (SAP Certified Development Professional – SAP Commerce
Cloud 1905 Developer) or P_C4H340-12 - SAP Certified Development
Professional - SAP Commerce Cloud Developer. All the enablement for this exam
is being provided by the product documentation and support documentation for
SAP Commerce located at: wiki.hybris.com and help.hybris.com . In order to
access the sites above, you must be an SAP customer or partner.
Duration
90
Notes
To ensure success, SAP recommends combining education courses and
hands-on experience to prepare for your certification exam as questions will
test your ability to apply the knowledge you have gained in training.
You are not allowed to use any reference materials during the certification
test (no access to online documentation or to any SAP system).
The training content does not cover all the aspects related to the Product
Support Specialist Certification Exam
If you are interested in getting prepared for this exam, please refer to the
Study Guide .
16 May 2022 (11:14 BST)
Page 30 of 32
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSES LISTING
E_C4HYCP_12 - SAP Certified Product Support Specialist - SAP Commerce Cloud
Description
Number of questions
The "SAP Certified Product Support Specialist - SAP Commerce" certification
exam validates that the candidate possesses the required level of knowledge to
work effectively as an SAP Commerce Cloud Product Support Specialist. This
certification proves that the candidate has an overall understanding and indepth
technical skills to perform in an SAP Commerce Cloud product support role. The
pre-requisite for this exam certification is P_C4H340_12 (SAP Certified
Development Professional - SAP Commerce Cloud 2105 Developer). The
certificate issued for passing this exam will be valid for 5 years. All the
enablement for this exam is being provided by the product documentation and
support documentation for SAP Commerce Cloud located at: help.sap.com. In
order to access the sites above, you must be an SAP customer or partner.
Duration
90
Notes
To ensure success, SAP recommends combining education courses and
hands-on experience to prepare for your certification exam as questions will
test your ability to apply the knowledge you have gained in training.
You are not allowed to use any reference materials during the certification
test (no access to online documentation or to any SAP system).
The training content does not cover all the aspects related to the Product
Support Specialist Certification Exam
16 May 2022 (11:14 BST)
Page 31 of 32
© 2022 SAP SE or SAP affiliate company. All rights reserved.
COURSE LISTING
© 2022 SAP SE or an SAP affiliate company.
All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the
express permission of SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliated company for informational purposes only, without
representation or warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with
respect to the materials. The only warranties for SAP and SAP affiliate company products and services are those that are set
forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be
construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document
or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related
presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform
directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time
for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver
any material, code, or functionality. All forwardlooking statements are subject to various risks and uncertainties that could
cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these
forward-looking statements, and they should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright
/index.epx#trademarkfor additional trademark information and notices.
16 May 2022 (11:14 BST)
Page 32 of 32
© 2022 SAP SE or SAP affiliate company. All rights reserved.