Highlights FY20 ISG Service Engineering (India COE) Azar Highlights FY20: 1. Text 2. Text Focus FY21: Internal Use - Confidential 2 of 20 © Copyright 2020 Dell Inc. Mohammad Danish Islam Highlights • CI/HCI alignment. • New Team (Ritch Reiter) Focus FY21: • Penetrate more into CI/HCI. • Global initiative (Discuss with Kevin). Internal Use - Confidential 3 of 20 © Copyright 2020 Dell Inc. Madhavachar Manjunath Highlights • Automation - Software Download Submission form Focus FY21: • Working on high impact SER’s to breakup into smaller epics/tasks Internal Use - Confidential 4 of 20 © Copyright 2020 Dell Inc.