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Case Aide Interview Questions
Interviewee Name: _______________________ ( Please print) Date:________________
Interviewer Name: ________________________ (Please print) Time:_______________
Section 1 Related Experience/Background/Education
A. Can you tell me about your current job position and why you are leaving? 1 2 3 4 5
B. Do you have any experience in customer service and if yes, tell me about it? 1 2 3 4 5
Section 2 Experience
A. What skills and strengths are you able to bring to the agency? 1 2 3 4 5
B. Tell us how you learn best whether by watching and taking notes or by doing. 1 2 3 4 5
Section 3 Judgment / Decision Making
A. Suppose you are in a situation where deadlines and priorities change frequently and rapidly. How do you
manage your time to meet these deadlines? 1 2 3 4 5
B. How would you handle someone that requests highly confidential information? 1 2 3 4 5
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Section 4 Motivation
A. What motivates you to come to work? 1 2 3 4 5
B. Name an accomplishment that makes you proud? 1 2 3 4 5
Section 5 Effective Team Member
A. If your boss made a decision in which you felt there was a better solution, how would you handle the
situation? 1 2 3 4 5
B. If someone asked for your assistance with a matter that is outside the normal parameters of your job
description, what would you do? 1 2 3 4 5
C. What do you do when you arrive to work and find a co-worker is unexpectedly absent, leaving you to cover
both of your work duties without notice? 1 2 3 4 5
Section 6 Customer Focus
A. What do you think is fundamental to effective customer service? 1 2 3 4 5
B. When confronted by a difficult, demanding or upset customer, how do you conduct yourself in order to
both calm the customer and ensure you are giving adequate and honest information, even if it’s not what
the customer wants to hear? 1 2 3 4 5
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Section 7 Misc.
A. If you were offered this position, when would you be available to start?
B. What makes you feel like you are the best candidate for this job? 1 2 3 4 5
C. Do you have any known relatives or acquaintances employed with the agency, and if so, who?
D. If you were to be hired, would be you requiring any time off during your first year of employment, prior to
being eligible for vacation?
E. Do you have any contracts with the agency, such as providing childcare out of your home?
F. What does the word “hero” mean to you and who do you consider to be your hero?
G. Do you have any questions for us?
Total possible score: 70 pts.
Score:______________
Revised: 3/11/2021