BMGT 1307
Quiz 3 – Study Guide
Chapter 9
Multiple Choice
1. According to Finke's Four Factors model of creativity, ideas that work with existing products and services are
high in:
A) creative realism.
B) innovation.
C) structural connectedness.
D) fluency.
2. In regard to the three indices that measure the creativity of an idea, which is the most important according to
Guilford?
A) Fluency
B) Flexibility
C) Originality
D) Apprehension
3. What type of conflict stimulates divergent thinking in teams?
A) Relationship
B) Process
C) Task
D) Perceptual
4. According to the empirical research on convergent and divergent thinking, which statement is TRUE?
A) Groups are better than individuals at convergent and divergent thinking.
B) Individuals are better than groups at convergent and divergent thinking.
C) Groups are better than individuals at convergent thinking; individuals are better at divergent thinking.
D) Groups are better than individuals at divergent thinking; individuals are better at convergent thinking.
5. The empirical research on brainstorming has conducted decades of research comparing the performance of
brainstorming teams with nominal groups. The major conclusion is that:
A) nominal groups excel over brainstorming teams in terms of quantity and quality.
B) brainstorming teams excel over nominal groups in terms of quantity and quality.
C) nominal groups excel in terms of quantity; brainstorming teams excel in terms of quality.
D) nominal groups excel in terms of quality; brainstorming teams excel in terms of quantity.
6. People on a team may be somewhat apprehensive about expressing their ideas because they are concerned
about others judging and evaluating them. The desire to be liked and have opinions that fit in with the group is
best termed:
A) social loafing.
B) production blocking.
C) group entitativity.
D) conformity.
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BMGT 1307
Quiz 3 – Study Guide
7. Regarding the disadvantages with group brainstorming, which of the following is NOT an example associated
with production blocking?
A) Participants in a face-to-face brainstorming group must not only think of ideas, but also listen to other team
members' ideas.
B) Participants must wait for their turn to speak or participate.
C) While listening to other team members' ideas, members may forget to rehearse the ideas they want to
mention.
D) Flexibility of idea generation increases because participants can build off other team members' ideas.
8. Which of the following techniques is an effective way to enhance team creativity?
A) People working on a task are paired with a partner who is at a lower skill level proficiency.
B) Evaluate and rate each idea on quality
C) Groups focus on a small set of categories at the outset of a brainstorming session.
D) Decrease individual accountability for ideas
9. All of the following can increase the creativity of groups EXCEPT:
A) setting high-quantity goals.
B) setting high-quality goals.
C) using explicit rules.
D) using trained facilitators.
10. There are two key skills involved in creative thinking: ________ thinking is thinking that procedes toward a
single best answer; ________ thinking does not require a single, correct answer, but instead moves outward
from the problem in many directions and without restrictions.
A) convergent; divergent
B) concrete; fanciful
C) divergent; convergent
D) Janusian; paradoxical
True/False
11. Cognitive stimulation is ideas generated by one person in a team that could stimulate ideas in other people
in a synergistic fashion.
12. Janusian thinking refers to the ability to make mutual associations upon hearing the ideas presented by
others.
13. The four major threats that frequently stifle the effectiveness of team brainstorming are social loafing,
conformity, production blocking, and innovation.
14. Ross is tasked with a creativity exercise: how many uses he can think of for a cardboard box. Ross generates
three ideas: using the box as a cage for a hamster, a container for a turtle, and a kennel for a dog. Ross's ideas
get high marks for flexibility of ideas and low in fluency of ideas.
15. Most people strongly believe that teams are more creative than individuals when, in fact, they aren't. Teams
are better than groups at convergent thinking, but they are worse at divergent thinking.
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BMGT 1307
Quiz 3 – Study Guide
Chapter 10
Multiple Choice
16. X-teams enable rapid execution using three-phase processes of all of the following EXCEPT:
A) Exportation
B) Expertise
C) Exploration
D) Exploitation
17. A team might become isolated and lose touch with suppliers, managers, peers, or customers if the team is:
A) Underbounded
B) Prototypical
C) Multidisciplinary
D) Overbounded
18. Multi-Team Systems (MTS):
A) are for the most part, sequestered from the environment.
B) control access to desired resources including power, information, authority, and status.
C) pursue different proximal goals, but they share at least one goal.
D) initiate changes on how parts of a business unit work together to improve business unit performance.
19. People consider in-groups to be people who are like themselves or who belong to the same groups; outgroups are people who are not in their group or who are members of competitor groups. The implications of ingroup and out-group categorizations are all of the following behaviors EXCEPT:
A) social comparison
B) team rivalry
C) fluency
D) transgression credit
20. ________ occurs when a team tends to empathize less with out-group members versus their in-group
members and to feel pleasure when seeing out-group members dealing with painful situations.
A) Homophily
B) Collective narcissism
C) Intergroup empathy bias
D) Failed memory
21. Teams that are underbounded have ________; in contrast, teams that are overbounded have ________.
A) leaders that are present; leaders that are absent
B) leaders that are absent; leaders that are present
C) many external ties, but cannot bring its members together; high loyalty but an inability to integrate with
others
D) high internal loyalty, but cannot integrate with others outside the team; many external ties, but cannot bring
its members together
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BMGT 1307
Quiz 3 – Study Guide
22. ________ are highly externally oriented; their members forge dense networks across the organization,
enable rapid execution of ideas, and may sometimes find they have to cross competitive or organizational
borders to achieve a shared goal.
A) Broadcasting teams
B) Marketing teams
C) X-teams
D) Surveying teams
23. The typical cycle of an x-team involves which order of these processes?
A) Exploration, exploitation, exportation
B) Exportation, exploration, exploitation
C) Exploitation, exploration, exportation
D) Exploration, exportation, exploitation
24. At a car maker, one engineer who works on the layout of the dashboard in their newest SUV regularly sits in
on the weekly meetings of the engine design team to share and gather information for his team. In this
situation, the engineer is acting as a ________ for his team.
A) gatekeeper
B) supervisor
C) liaison
D) producer
25. US Sen. Thad Cochran of Mississippi and Sen. Lindsey Graham of South Carolina serve on several
subcommittees together - most notably the subcommittees on Defense and on Homeland Security. Both
senators are members of the Republican Party and also share membership on the larger umbrella committee
that oversees the budget distributions for other subcommittees within the Senate. The term that describes the
type of team integration described in Sen. Cochran's and Sen. Graham's example is best termed:
A) liaison.
B) management team.
C) instrumental ties.
D) overlapping memberships.
True/False
26. Team members tend to forgive serious transgression/mistakes by in-group leaders but not by other fellow
team members or by the leaders of out-groups.
27. Identity-based subgroups contain people who share unique information and technical languages and
symbols.
28. Most subgroups have between two and six members.
29. Deference occurs when members disidentify with their group.
30. People typically prefer groups composed of 10-12 members and rarely choose to team with groups of less
than two to three members.
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BMGT 1307
Quiz 3 – Study Guide
Chapter 11
Multiple Choice
31. A boundary-spanning network is ________.
A) less dense, more unique, and more varied
B) closed, dense, and self-contained
C) advice ties
D) friendship ties
32. Human capital refers to:
A) The heart
B) The support for human beings.
C) Individual ability and skill sets.
D) Opportunity created through relationships.
33. What characterizes role overload?
A) When a person does not have enough responsibility to justify their membership on the team.
B) When a person has too much work to do in the time available.
C) When there is too much overlap among members' roles on the team.
D) When there are too many people on the team filling too many roles.
34. As a link between different subgroups, Berta is a boundary spanner between different functional units. Berta
is alone at the critical junction between these organizational networks, and serves an important role as a(n)
________.
A) information broker
B) advice tie
C) trust tie
D) leader
35. Which of the following is TRUE regarding a team's efforts to team build social capital?
A) Teams should strengthen their team cohesion by avoiding socializing informally with anyone except their
teammates outside of work.
B) Rapid access to information and political support is greater for teams whose members socialize during their
free time with the organization's upper management.
C) Leaders from whom subordinates sought friendship or advice tend to have relatively negative views of their
team's social structure.
D) Extra team relationships always have a negative impact on team performance.
36. People in teams bond along three specific types of ties: friendship, trust, and advice. Trust-ties involve
________; advice-ties involve ________.
A) friends; professionals
B) professionals; friends
C) an emotional and cognitive component; instrumental relationships
D) instrumental relationships; an emotional and cognitive component
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BMGT 1307
Quiz 3 – Study Guide
37. According to research, there are two explanations for outsider bias in knowledge valuation. The first involves
organizational incentives that reward managers when they learn from outsiders; the second best explanation is:
A) internal knowledge is more readily available and subject to greater scrutiny, whereas "scarce" external
knowledge is unique.
B) managers see internal ideas as developmentally finished and irrelevant to their project at hand.
C) managers feel that by using internal resource information they would be giving someone else a chance at
getting credit or a reward for a good idea.
D) organizational red tape that slows access to internal knowledge makes managers more interested in
researching external knowledge resources.
38. Teamwork and task work are related, but they are not the same thing. A strong taskwork network between
coworkers indicates:
A) that two members of a team have fewer tasks or tools in common.
B) that two members of a team share many tasks and tools together.
C) that members interact with one another regularly, usually through verbal discussion.
D) that team members have unique knowledge and expertise.
39. Within a ________ network, most of the interaction and communication is centered around one or a few
core members while the more peripheral members of the team are relatively disconnected.
A) centralized
B) multiplex
C) specialized
D) expanded
40. In groups such as cross-functional teams, the key challenge for teams whose members have unique
knowledge and expertise is:
A) minimizing costs for the continuing education of its members.
B) how to integrate the diverse knowledge of the team members so that it is meaningful to the team's purpose.
C) minimizing conflicts.
D) keeping team members engaged in the project.
True/False
41. An individual belonging to only a clique network, is in a position of power.
42. Senior managers who were promoted earlier in their career tend to have more social capital than their
counterparts.
43. Structural Holes are the gaps that are created when members of cliques do not connect.
44. Members of research groups are often subject to the not-invented-here syndrome, in which they overvalue
knowledge that comes from out-group members.
45. Clique networks broker the flow of information between people on opposite ends of a structural hole and
control the nature of projects that bring people together on opposite ends of the structural hole.
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BMGT 1307
Quiz 3 – Study Guide
Chapter 12
Multiple Choice
46. One strategy to help maintain the number of initial decision proposals from women, equal to those of men,
would be to:
A) Meet virtually.
B) Have members pre-plan.
C) Create smaller groups.
D) Create larger groups.
47. People’s ability to convey in writing their desired meaning is much worse than they think, as is their ability to
decipher other people’s messages. This is known as:
A) Lost In Translation
B) Information Suppression
C) Flaming Effect
D) Egocentrism
48. The ____ design allows teams to regulate their level of individual and group interactions.
A) Face-to-Face
B) Computer-Mediated-Communication
C) Shared Mental Model
D) Cave-and-Commons
49. When people communicate via email, they are more likely to confront others negatively. This is known as:
A) The Flaming Effect.
B) Leadership Emergence.
C) Geographic Faultlines.
D) Reliability Capital.
50. According to the place-time model of interaction, when people are in the same place, but at different times,
this is an example of what type of communication?
A) Face-to-face
B) Video conference
C) Shift work
D) E-mail
51. People are their most cooperative when interacting via this form of communication:
A) face-to-face.
B) same time, different place.
C) different time, same place.
D) different place, different time.
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Quiz 3 – Study Guide
52. Which of the following communication situations has the highest message "richness," or potential
information-carrying capacity?
A) Memo announcing new workplace policy
B) Spreadsheet of financial statistics
C) Video conference interview
D) Face-to-face meeting with clients
53. Virtual distance is a term that refers to the:
A) feelings of separation engendered by communication via e-mail, text, audio conferencing, and so on.
B) delay that people experience when sending electronic messages through several gateways and spam filters.
C) fact that people behave differently on e-mail than they do face-to-face.
D) tendency to engage in flaming and teasing behavior on the Internet.
54. Tools, documents, language and processes–these are examples of boundary objects. Which of the following
is the best definition of the purpose of boundary objects?
A) To mark out the limitations of liability for teams
B) To establish team project ownership and territories
C) The documents, objects, and shared vocabulary that allow people from different teams, organizations, and
cultures to build a shared understanding across teams.
D) A culture's signature pattern of workplace beliefs, mental models, and practices that embody the culture's
ideas about what is good, true, and efficient within the domain of work.
55. All of the following are reasons why the spontaneous social interaction called "schmoozing" is advantageous
for virtual teams EXCEPT:
A) expedites the operation of virtual teams.
B) increases like and rapport.
C) increases task focus.
D) low cost and efficiency.
True/False
56. One of the best ways to get a reputation for being a “good” virtual team member is to be reliable.
57. Objects along structural holes are known as Boundary Objects.
58. Taking a call or checking email while in FTF conversation with another person can be beneficial most of the
time.
59. Geographic Faultlines increase conflict and reduce trust.
60. Geographically distributed teams experience more relationship and task conflict than do co-located teams.
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BMGT 1307
Quiz 3 – Study Guide
Answer Key
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
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30.
C
B
C
C
A
D
D
C
B
A
T
F
F
F
T
B
D
C
A
B
C
C
A
C
D
T
F
T
F
F
31.
32.
33.
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35.
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60.
A
C
B
A
B
C
A
B
A
B
F
T
T
F
F
A
D
D
A
C
A
D
A
C
C
T
F
F
T
T
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