AMC INSURANCE Digital Marketing Plan [Jyothsna Rani Duvvi | A01307527] [25 Nov 2021] [AMC Insurance Services] Table of Contents Executive Summary…………………………………………………………………………………………….. 3 Company Introduction…………………………………………………………………………………………… 4 SWOT Analysis………………………………………………………………………………………………………. 5 Business Goal………………………………………………………………………………………………..……..... 7 Digital Goal……………………………………………………………………………………………………………… 7 Objectives………………………………………………………………………………………………..…………..... 7 Target Market…………………………………………………………………………………………………………. 8 Customer Persona……………………………………………………………………………………………………. 9 Website Audit i. Website Audit Introduction…………………………………………………………………………………… 10 ii. Homepage……………………………………………………………………………………………………………. 11 iii. Landing Page……………………………………………………………………………………………………….. 12 iv. Website Navigation……………………………………………………………………………………………… 13 v. Website Content…………………………………………………………………………………................... 14 vi. Website Design……………………………………………………………………………………………………. 15 vii. Call to Action (CTA) ……………………………………………………………………………………………… 16 viii. Interactivity……………………………………………………………………………………….................... 16 ix. Loading Speed……………………………………………………………………………………………………….. 17 x. Recommendations………………………………………………………………………………………………….. 17 1 Search Engine Optimization (SEO) Audit i. Keyword Analysis…………………………………………………………………………………………………. 18 ii. Search Engine Results Page Analysis……………………………………………………………………. 19 iii. Accessibility Analysis…………………………………………………………………………………………… 20 iv. Indexability Analysis……………………………………………………………………………………………. 20 v. Website Code Analysis…………………………………………………………………………………………. 21 vi. Recommendations………………………………………………………………………………………………. 21 Search Engine Marketing Campaign i. Google Ad Campaign…………………………………………………………………………………………….. 22 ii. Google My Business/Google Maps……………………………………………………………………….. 25 Email Marketing Campaign i. Email marketing plan……………………………………………………………………………………………… 27 Video marketing campaign i. YouTube Marketing campaign……………………………………………………………………………….. 28 ii. Tent pole marketing………………………………………………………………………………………………. 34 Social Media Campaign i. Facebook Campaign……………………………………………………………………………………………….. 36 ii. Twitter Campaign………………………………………………………………………………………………….. 37 iii. Instagram Campaign…………………………………………………………………………………………….. 38 iv. Influencer Marketing………………………………………………………………………….………………… 39 Measurement……………………………………………………………………………………………….………….. 42 Budget……………………………………………………………………………………………….……………………… 42 Timeline……………………………………………………………………………………………….……………………. 43 Conclusion……………………………………………………………………………………………….………………… 45 2 Executive Summary: AMC insurance company needs the digital marketing plan which is an Insurance Brokerage Company located in multiple locations in British Columbia. There are many opportunities and solutions by utilizing the digital marketing plan which has an advantage to be potentially strong. Need to control many threats and problems where the company cannot control. Need to create an awareness and increase the brand popularity by creating the digital goal which is beneficial by the digital marketing. This report explains how to improve the digital goal and how the company is benefited by this Digital Marketing Plan. The Company need to use the correct steps and make small change to reach the targeted audience. Insurance is nothing but the protection of financial loss and in this vast market it is difficult to know the demographics which often makes difficulty in targeting the certain group of people and using the search phrases which the users search related to their company. By understanding the problems, the company facing so to know the solutions that can be assessed towards their success. There are many ways to promote their business by taking an advantage of the social media platforms and increasing their ad campaigns. Using the effective search term in order to reach your targeted audience. Optimizing the website in different ways and make the website easy to navigate and to understand. Promoting their products and services and offers they run during any season through their website and social media platform. By taking all the advantages they can be found in top results of Google Search. This can be done by using the budget plan and breakdown the budget in proportions so that budget do not get exhausted. This report explains how to overcome these problems by creating solutions and modifying the changes in their website and social media platforms. 3 Company Introduction: AMC Insurance Services is one of the largest insurance brokerages in Lower Mainland, which is in Surrey, British Columbia. The company was established in 2002 under the leadership of Jaswinder Singh Parmar. He started his office in Surrey with 62 clients. They deal with the insurance like Home insurance, Auto insurance, Commercial Insurance and other type of Insurance like Travel insurance and Life insurance. AMC Service has been added to multiple locations in Langley, Cloverdale, Coquitlam, Vancouver, and Abbotsford. They are licensed in British Columbia and Alberta. They exponentially grew its clients base to over 28000+.They office have dedicated individuals from different ethnic background to help serve out client’s specific needs. AMC services engage with the customers professionally and give them a detail overview about the insurance they deal with. AMC service Brokerages have a dedicated and recognized clients and partners like Intact Financial, Wawanesa Insurance, Aviva and many more. They do specialized services for Personal Lines, ICBC, Commercial & Business, Trucking and Cargo, Fleet and Retail. Each office is led by a qualified manager and each department are full of trained and knowledge Staff. The employees in the company are constantly sharpening their skills and upgrading their designations. When they are in the field as Imperative as insurance, they always want to make sure, you are providing quality service and education to their clients. 4 SWOT Analysis Strengths: There is 100+ employees working with the company so that they can deal with many Customers The Representatives working in the company are certified and had a good experience qualified background. The producers have a good relationship with the clients and bring more business to the Company. The interaction between the representative and the customers are very friendly and educate their customers by giving them an updated information about their services. The employees always try to make the changes related with website and technology and always be updated with the social media. Weakness: Very less number of branches as there are many employees to work they can establish more branch in different locations. The engagement on twitter is very less as it is one of the best social media to get more leads. The employees should learn some technologies related to coding which may help them in future. Need to increase the employees in customer support service so that they can help them customers within the time. None of the employee working in the company has a skill to deal with multiple languages where that can be a good skill for the employees to interact with customers easily. 5 Opportunities: The engagement with social media platform improves the business and better recognition for the company. By increasing the types of coverages or announcing the discounts that the company is providing can be an advantage Increase the branches so that the customers can reach them easily. Employees with multi-tasking and knowing multi languages may help the company with good customer service. Giving the best certified training to the employees to grow to the next level in the company and giving some benefits to their employees. Treats: There is chance of DDoS attack which is an effective form of cyber-attack cause major damage to the company. Harsh weather conditions may affect the customers to reach their office. Some of the bad reviews about the company’s products and services may not be helpful for the company growth. They have the competitors who may give the bad publicity about their company which may lose the potential customers. As Covid -19 is one of the major treats so that the customers were unable to reach them during the pandemic. 6 Business Goal: The business Goal of AMC insurance is to increase the brand awareness and educate the customers importance of the insurance. Digital Goal: The Digital goal of the AMC insurance Service is to be top five Google Search results and to increase the followers on social media platform. Objectives: AMC Insurance Services is an insurance brokerage company which need to create a brand awareness in the market. By updating the website and good blogs may be helpful for the customers and website and blogs includes all the information about their services and keeping a good navigation bar on the website so that the customers find easy to understand about the products. By including the meta-Keywords and by not using all the similar words in keywords so that they may get good leads. Creating an attractive website with the information about their products and service and include the call to action word like Visit US or Learn More etc. 7 Target Market: AMC Insurance Services is an insurance Brokerage company target the people who are planning for the secure life plan program. They mainly focus on vast range of people who wanted to insure them for their vehicle, home, health and all commercial needs. The targeted demographic for this business starts from the age of 18 – 65 above. Especially they can mainly focus on the demographics of the people between 30- 45. The geographical target should not be only the British Columbia they can target the other location to expand their business as there is online services available to this company. At the age of 18 start purchasing the vehicles so the need to be aware of this insurance service. Target the people who are renting a property, buying a property they have many coverages plan when they face any issue in their property. To make the secured plan to their Life or any health issue which they cannot afford this insurance plans can be helpful to them and to them family members. By considering all these coverages they can select the plan which they need. Finally the behavioral target is for the people who are looking to purchase a new vehicle, house and who wants to insure their health service plan. 8 Customer Persona AMC insurance company ideal customers are the people who has no claims from any insurance company. He established this insurance company in 2002. As he did his law and agricultural degree from the Punjab University in India. He moved to Canada in 1995 and started working as cab driver as he was not offered a job by any company, so he forced to become a taxi driver. One day he met with an accident and his vehicle got damaged badly and he spend a lot of money for it he asked his friends to help him to get a new vehicle, but no one helped him and not even any insurance company as he did not have any insurance plan for his vehicle. Later he realized and started working in different sectors and started the education related the insurance programs and established a new company in 2002. AMC Insurance ideal customer are the one who are looking for insure them vehicle, homes, etc. Demographically, there is no age or sex that would be needed but in terms of customers higher income people would afford their insurance. Organized to pay the amount online any pay within time. It is important that they are aware how the insurance would be helpful in them daily lives while driving a vehicle, using home and making our travel secure. 9 WEBSITE Audit Introduction: Website audit is nothing but reviewing the company’s website completely. Website audit includes the company’s online presence and to know how it will reach customers point of view. By looking into the website, we can recognize the changes to be needed. Make sure the appearance of the website looks professional and by not looking with bad designs and flash colors which affect the eyes of the customers or by using light colors the customers find difficulty in reading. The information on the website should be understandable by using good phrases, wordings and paragraphs. The website should be easy to read and easy to navigate so the navigation bar should be clear and make it visible to the customers so that they will come to know how to find about your products and services. The fonts used in website should not be hard to read it. First Impression is the best impression, so the website appearance is more important so that it drags the first impression of the customers. If there are multiple branches mention on the website so that it will help customers who are looking for your services in that location? Images on the website should help the customer to understand and need to look attractive. Website should be consistent and clear. Include all the changes and recommendations to the company website and help the company to increase the leads to purchase their products and service. 10 Homepage: Homepage gives the first impression to the customers and shows the exact information about the company services. The company home page is looking good so far as they maintain the equal font in the navigation bar. They explained some of the insurance in the home page with the pictures. Added a video to it which is short, and the video contains about their services they do. There is lot of information and short explanations throughout the site providing more insights to them. They mentioned the reviews of their company so that it will suggest the customers to visit their place. The colors used in the site are not so harsh which may affect the eyes. 11 Landing page: The landing page of the website shows the location of the company which is near to my location. There is an address mentioned near to my location and brief description about the about their products. Mentioned about ICBC renewal service and contact details to that location. “Get Free Quote” call to action shows that anything wants to know in detail and using that call to action we can reach on of the representative. They mentioned what AMC insurance Advisors do and about different types of insurance packages and coverages they deal with. We can give the reviews and there are the images of the office so this helps the customer to find the location and you can give the details so that the one the representative may call us back to explain their services. 12 Website Navigation The website navigation is clear to understand and easy to navigate for the customers to know more in details about their company. In the navigation bar their mentioned about their company, types of insurance, locations, blogs, contact, claims. Interesting part in the navigation bar is there is videos tab under it so that customer can get a clear picture what the service is about. There is no confusion to the customer to find about the products and services as it is mentioned clearly by the different tabs. By clicking on the tab, you choose will come to know about their service. The footer at the bottom also represents their insurance service, Company locations, Contact details. At the bottom right side of the site there is an online chat option which is helpful for the 13 customers to clear their doubts or to know anything about their service. Website Content Website content of this site is good to read. The Font is same for the content and different for the headings and subheadings. As the background is white will be easy for the customers to read the content. The information on the site is informative and there is a reasoning for each product. The Videos tab gives the overview about their service, and it reduce the customer’s time instead of reading all the content. At the top left they mentioned the social media sites there are utilizing to reach their audience like Instagram, twitter, YouTube, Facebook, LinkedIn and Pinterest. 14 The pay online feature helps the customers who are far from the office and busy with them schedules can pay online. They are call to action like Online where they representatives can help the customers instantly. “Get Free Quote “also be as an input towards the customer details. Contact tab helps to know the contact details of the office. Micro conversions of this site are mentioning about their partners and locations. Macro sites are the call-to-action links like “Get Free Quote”, “We are here”, Overall, the website is good to understand, navigate easily, informative, organized. Website Design Website is modern but not that much professional by the appearance. The colors used in this website are few and background color used is white which is cool and easy to read. The Font size varies for the content and the Headings, but some Fonts are big so its makes the appearance of the page is not standard. There are too images and more information on the homepage instead of all together in one page can be segregated into different tabs. Photos are important if they include some staff photos will come to know their work efficiency. The quality of information was good and there are possibilities to maintain them website designing in a professional way. 15 Call to action “GET FREE QUOTE” on the website is important to get the information of the customer who the lead could convert into purchase. We can learn some information by looking into the website and can read the information in the site. By using this Call-to-action which helps into a conversion and the customers illusions get cleared by clicking on that action button. The color used for the call to action is good but still need to highlight it which is on the top right of the navigation bar. They used different terms, like Learn more, request an appointment, Talk to an advisor where all these are redirecting to the customer information page. Finally, the call-to-action helps to get the customers information to the company. Interactivity There is an interactive Element like “We are Here Online” which helps the company to interact with customers directly. Reviews on the website show about the performance of the company and how they are engaging with the customers. Surveys could be helpful for the customers to participate in terms to know about the coverages they want. They mentioned some social media site platforms which they are using to engage 16 with the customers. Loading Speed The loading speed score for the mobile is 46 where the performance speed is on lower scale. The FCP for the site on mobile is 4.9s which not a good score as the increases in the performance of FCP can be consider as a good website. The loading speed score for the desktop is 92 which is considered as a good performance score. The FCP on desktop is 1.0s which is a good insight for this website. Recommendations After auditing the website there are some modifications that would be helpful to improve the performance of the Website. The appearance of the website is good but adding some changes to it will make the website great. By removing the unnecessary information in the home page as limited information in the homepage will give some good impression to the customers. As the navigation bar is easy to navigate the customers to know the information about their company. Making changes in font style may be help make sure the page looks professional. By adding the photos of the staff and some pictures of their office staff while working would be more trustful. 17 SEARCH ENGINE OPTIMIZATION(SEO) AUDIT Keyword Analysis: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. Car Insurance. Car Insurance Quotes Insurance Life Insurance Home Insurance Auto Insurance Insurance Companies Auto Insurance Quotes Business Insurance Liability Insurance Insurance Broker Commercial Insurance Professional Liability Insurance Small Business Insurance Travel Insurance Insurance BC Condo Insurance RV Insurance Umbrella Insurance Marine and boat Insurance. 1 Search Engine Results page Analysis: Keyword Ranking Top 5 results Car Insurance 89 Murrick.com, Multiple-Insurance, TD-Insurance, BCAA, RBC-Insurance Car Insurance Quotes 83 Murrick, HUB Insurance, TD-Insurance, Lowestrates, RBCInsurance Insurance 95 ICBC, All state insurance, Intact, TD, BCAA Life Insurance 99 Faith Life Financial, More rewards life, TD-Insurance, BCAA, RBC-Insurance Home Insurance 92 Square one, BCAA, IBC, West Land Insurance, Murrick 18 Auto Insurance 85 TD-Insurance, ICBC, BCAA, Co-operators, West Land Insurance Insurance companies 12 BCFSA, Habitat Insurance, Auto Insurance Quotes 53 TD-Insurance, Co-operator Insurance, Sonnet Insurance, Aviva Insurance, Lowestraits. Business Insurance 79 Intact Insurance, West Land Insurance, BCAA, Insure, Reliance. Liability Insurance 40 Co-operatives, Easy cover, Zensurance, Intact Insurance, West Land Insurance. Commercial Insurance 52 Intact Insurance, Travelers Canada, ICBC, Zensurance, Rogers Insurance. Insurance brokers 92 IBABC, Intact, Insure, HUB International, IBAC Professional Liability Insurance 27 Easy cover, Zensurance, IBC, Intact, BCCMM Small Business Insurance 20 West land, Zensurance, BCAA, All State, IBC Travel Insurance 83 Safe visit, Murrick, World nomads, Cover me, Johnson, CAASEO. Insurance BC 80 ICBC, BCAA, Insure BC, West land insurance, IBC. Condo Insurance 87 BCAA, Insure BC, West land insurance, Intact, All State. RV Insurance 90 AMC, Aviva, West land insurance, Intact, RBC. Umbrella Insurance 52 TD, Intact, Western Financial group, HUB- International, GEICO Marine and Boat Insurance 42 Aviva, West land insurance, All State, RBC, Pacific marine. 19 Accessibility Analysis: Image name <meta property="og:title" content="Insurance Broker Vancouver | Save Up To 50% | AMC Insurance" /> <link rel="apple-touch-icon" href="https://amcinsurance.ca/wpcontent/uploads/2020/02/cropped-amc-insurance-favicon1-180x180.png" /> ALT text Meta data type Logo Image No Alt text The source code for this page is really confusing and not good. This site not easy to navigate and accuracy of the information is not up to the mark. I used the tool https://achecker/index.php where I found 404 Error and the source is same in all the devices which is good thing to know. Indexability Analysis 1. This website uses more than one meta data elements. 2.There are many errors where the attributes should not be used. 3. The website is supported by the java script 4.There are many waring about the “style “they used on the website. 5. Need to modify the bad value elements. 6. The same image format .png is used entire source code. 7. The script type in source code identified some errors 8.Some of the links does not work which has to be modified. 9. Some of the images seems to be copied or irrelevant images have been uploaded. 10. They Element Alt text should have been used frequently in the site. Website Code Analysis The website source code is lengthy, and it is meta data type and used many phrases and keywords in the title. 20 In the script the <title> insurance Broker Vancouver| Save up to 50% | AMC Insurance which show on the website about the discount what they are offering. The script has been written by using many meta data types. They mentioned about the other insurance and all the social media website links. Recommendations The website source is not up to the level. Need to make lot of changes in the source code. Make sure to use better image text and alternate text in the source code. Changing some data types will be helpful to them. Using different links will help them to increase the speed of the website. 21 SEARCH ENGINE MARKETING CAMPAIGN Google ad Campaign: 1. General Awareness for the company homepage 1. Target location area -Surrey, Vancouver, New Westminster, Langley, Burnaby, Abbotsford, Port Moody. 2. Audience & Demographics: Homeowners, Business Professionals, Sports Cars, Technology Students, Motor Vehicle Users. 3. 10 Keywords: Car Insurance broker, best car insurance, best auto insurance, home insurance, insurance companies, life insurance, travel insurance, insurance brokerage, health insurance, auto insurance BC. 4. URL Landing page: https://www.amcinsurance.ca 5. Headline 1,2,3- AMC insurance service| Coverages for all insurance | Request for an appointment. 6. Description1 &2: Top 7 Insurance Coverages to Protect Your Business| Home, Tenant, Condo, And Mortgage Insurance Services for You and Your Family 22 2. Specific Product or service they offer – Commercial Auto Insurance -Target Location Area: Surrey, Vancouver, New Westminster, Langley, Burnaby, Abbotsford, Port Moody. -Audience & demographics: Business Professionals, Auto Buyers, Cargo User Companies, Married, Moving Rental Users. -10 Keywords: Commercial Insurance, Insurance brokers, Fleet Insurance, motor truck insurance, cargo insurance, transport insurance, insurance bond, commercial insurance brokers, prorate insurance, home based commercial insurance. -URL Landing page: https://amcinsurance.ca/insurance/commercial-auto/ -Headline1,2&3: Commercial Auto Insurance| Covered for all business types| Contact a Broker. Description 1 &2: Want to buy a commercial auto insurance bond for your commercial vehicles| Fleet Insurance. Motor Truck Cargo. Prorate Insurance. Warehouse Man Legal Liability 23 3. Different product or service they offer- Home Insurance. -Target Location Area: Surrey, Vancouver, New Westminster, Langley, Burnaby, Port, Moody, Abbotsford. -Audience and demographics: Married, Business professionals, Renters, financially strong, Gradated degree. -10 Keywords: Home Insurance broker, Home Insurance BC, Cheap home Insurance, Condo Insurance, Homeowner Insurance, Property Insurance, Rental House Insurance, Condo Insurance quote, Home Insurance quote, Compare home insurance. - URL Landing Page: https://amcinsurance.ca/insurance/home/ -Healine1,2&3: Save on Home Insurance| AMC insurance services |Ask for your AMC insurance Broker. -Description1&2: Covers Your Home, Your Contents, and Your Family| Paying Your Premium Annually Can Help You Avoid Interest Charges or Service Fees. 24 Google My Business/ Google Maps 1. Name, Address, Phone, Hours: AMC Insurance Service-Vancouver, 4075 Cambie St, Vancouver,BC , V6B 5X5, Monady- Friday 9AM- 9PM, Saturday 9AM-7PM, Sunday 10AM-6PM. 2.Business Summary: Insurance agency in Vancouver, British Columbia. 3.Photos: They have upload the pictures of workplace .Upload the interior and exterior photos of the office. There is a photo for the add which is redirecting to their website. There is 360 degree street view which help the customer to find the location easily. Uploaded some two short videos about the service. 4.Reviews: There are many good reviews for the company services which they are providing. The owner of that location has responded for the reviews. He is thankful to the csutomers for leaving a feedback about their service. 5.Events: Did not find any events in their page or there are no upcoming events. 6.Updates: They have updated some post abou thier service from the socila media websites like twitter, Linkedin, facebook. They have upload some post from their website. Because of pandemic their update about the precautions to be taken while entering into the office. 7.Plan three posts to make for the business“U want to know about our socail activities” -Make videos of past event or promoting upcoming event and post it this page so customers will come know about your activities. By this they will come to know the active and social participation with the people and how frequently they are getting interacted with you. 25 “ Want to know why only we” Offer is a special where everyone likes it. Announce the special offers running for particular service by creating an images and update during the time you are offering.This may leads to sales and also give some inputs to the customer. “How is it helpful to you” Many of them are still not aware how it would be benefited to them and creating a post saying protect youself by choosing the type of insurance and company can update a brief information about the insurance and post a brief information about each one . 8. Recommendations to improve the listing: The listing is good with all the information . Updated the timings , photos, and website in the listing. They can improve the listing by changing some photos . Company logo needed and instead of repeated photos they can keep the happy faces of the customers. Some pictures of staff gatherings can create a good impression about unity of the employers. Videos of the event can be updated will also come to know the interaction between the people. 26 Email Marketing Campaign Email Marketing Plan Creating an email marketing plan will help the business to grow and may get a better ROI for Email Marketing. Month Email Type Frequency Topic January Newsletters Quarterly Auto Insurance dealers are now here February Event Once New travel benefits March Newsletters Quarterly Secure your home plan April Dedicated Once Hurry up buy 2 and get up to 50% May Dedicated Once Refer your friend and save 20% June Co-marketing Once Partnership with ICBC is the best July Newsletter Quarterly Home Insurance new activities August Transactional Once Thank you choosing us September Digest Monthly Travel Insurance post October Co-marketing Week BCAA premium Deals and partners November Lead-Nurturing Once Want to travel around the world. Insure it with us December Event Once Join Us how plan a safe journey. 27 Video Marketing Campaign YouTube video campaign Every company want to create a video marketing campaign which is effective and easy to reach the audience visually. With video marketing campaign we can create three different types of videos to promote our company products. Help video These Videos helps the come to bring new users and builds goodwill and perception of authority. I would like to share about the travel Insurance which help the users who are looking for it. A) Example of the Thumbnail Image: Thumbnail Image for this should be like Person waiting for the flight after taking his boarding pass with his luggage and behind there is another flight which is taking off. Same images in one image indicates that he is travelling to some place by choosing flight. B) Video Title: Do you want to know about Travel Insurance? C) Video Description: We are here to help you with the information about travel insurance. Why travel insurance and how it is benefited to you. Our company has created this video so that the same way our representatives will help you in teaching the benefits. So, you will get an overview by watching this video. In this video you will come to what is travel insurance, Advantages of opting for travel insurance and how much do you pay for it. Want to know more about us travel insurance https://www.amcinsurance/insurance/travel 28 Want to reach us or want to know more info visit our website: https://www.amcinurance.ca Follow us on: https://www.facebook.com/AMCinsuranceCA. Follow us on: https://www.twitter.com/amc_insurance. Subscribe to our channel and get more information about our services. Thank you! D) Three Hashtags: # Travel #travel Insurance # Insurance benefits. E) Video Length in Minutes/ seconds: This video is about 6 minutes 30 seconds which is short and clear. F) Storyboard what will happen in this video: This video is all about what is travel insurance. Why travel insurance? Advantages of taking a travel insurance. First one minute the video explains what is travel insurance with the voice of a person and show the visual of people are planning to travel around the places. And next 2 minutes will explain about why it is important by the visuals of person waiting for the flight and the flight got delayed and he don’t know what to do next. Later another 2 minutes it explains about the advantages of opting an insurance while travelling and the visual will be like he found the co passenger getting the benefits like lounge and food. Remaining 2 minutes show the realization visuals and insurance can be benefited in anyway while travelling so next time he wants to insure his journey by choosing us. The last 30 seconds end by saying thanks. There are some more benefits for travel insurance want to know more about it Subscribe to our channel or visit to our website. Thank you for watching. G) What will do after uploading this Video: After uploading this video will investigate the views and likes and look the comments and answer to all the questions they raised. See the number of subscribers. Make a note of the question 29 and doubts they have asked and answer it to all the comments. For the appreciation comments will respond to them saying thank you. By taking all these inputs will try to make better videos. Hub Video These videos are expected videos from the viewers. Discuss about the product or service content. Kind of Content series videos. We have created a video for the content of car insurance and coverages. A) Example of the Thumbnail Image: The thumbnail image is like a person came out of the store and found his car got damaged. His face seems like he was shocked about the incident. Thinking what do next. B) Video Title: What to do when Your Car Got damaged? C) Video Description: Most of the common issue is car damage. Sometimes this will happen by careless of you or by other who do not have proper driving skills? This video is about to know what to do next in these situations. Explain how he contacted our company and what coverage will help you at this kind of situation. By focusing on the concern get to know the best coverages. Want to know more about us Car insurance https://www.amcinursnce/inusrance/Hominsurance Want to reach us or want to know more info visit our website: https://www.amcinurance.ca 30 Follow us on: https://www.facebook.com/AMCinsuranceCA. Follow us on: https://www.twitter.com/amc_insurance. Subscribe to our channel and get more information about our services. Thank you! D) Three Hashtags # Car insurance# Damage car# Insurance Brokers. E) Video length in minutes/seconds: This video is about 5 minutes. F) Storyboard what will happen in this video: In this video the topic covered is about the coverages you get when the car got damaged. Many of them have many questions regarding the car insurance and how to claim for it and what types of coverages will get once we get. This video is here to help you how you will claim for the protection. This video covers the person, and he is explaining about the situation he faced. He got shocked by looking to his damaged car which was parked outside the door. He was in a helpless situation he did not even know what to do. He called his friend and informed about the incident later his friend gave a suggestion to check about the insurance he checks the documents and claim for the insurance. He went to insurance company to know the details about his coverages he explained the details in this video how the process went through. Promoted the company service how the AMC insurance company helped them regarding the damaged caused to him. Finally, he thankful all the viewers for watching this video and for more queries he gave the link to click. And informed to get into the description for more details. G) What will do after uploading this Video: After uploading this video will investigate the views and likes and look the comments and answer to all the questions they raised. See the number of subscribers. Make a note of the question 31 and doubts they have asked and answer it to all the comments. For the appreciation comments will respond to them saying thank you. By taking all these inputs will try to make better videos. Hero Video These videos are kind of viral videos and have the highest potential rate. Need a lot of time to create this type of videos and they are converted as advertisements. Our company choose to make a video about the importance of life and how it makes him happy. A) Example of the Thumbnail Image: The thumbnail image is like two old couple get emotional and by holding the hand of the person and they seem to be happy. This video explains the story behind their emotions. B) Video Title: Ensure your life and protect your family by choosing Life Insurance. C) Video Description: This video describes the importance of life and about person who loves you the most. These two old people explain the importance of choosing a life insurance. This video really helps you create the awareness about life insurance and how and take wise decision about this. Want to know more about us Life insurance https://www.amcinursnce/inusrance/Hominsurance Want to reach us or want to know more info visit our website: https://www.amcinurance.ca Follow us on: https://www.facebook.com/AMCinsuranceCA. 32 Follow us on: https://www.twitter.com/amc_insurance. Subscribe to our channel and get more information about our services. Thank you! D) Three Hashtags: # Life # life Insurance # Secure Life. E) Video length in minutes/seconds: This video is about 4 minutes. F) Storyboard what will happen in this video: This video is about the importance of life. Where it is a story about the two old people lost his son in the road accident. They want to create an awareness to everyone about the importance of life as how to insure their life when they are alive. The content of the video starts as two old couple start filling the potholes daily and they are common people and does not belong to any organization. One There is small store near to them and the shopkeeper used to observe them daily. They used to clear the potholes and inform them with danger sign to choose them a different way. Daily they used to repeat it and started creating an awareness about the situation over there and save the lives of many people. One day the shopkeeper came to the couple and asked why people are doing this daily and what is the reason behind this. They Started explaining that they lost his son in accident due to this pothole he is not aware of this while he is driving because of that accident we lost our child and everything. Now we don’t proper shelter to hide ourselves. Because we are dependent on him, and he did not opt for choosing any insurance we lost everything. So, they convey the message to choose for the life insurance which not only benefit you it will save your family too. The video ended with happy face and creating awareness about the AMC Insurance company. 33 G) What will do after uploading this Video: After uploading this video will investigate the views and likes and look the comments and answer to all the questions they raised. See the number of subscribers. Make a note of the question and doubts they have asked and answer it to all the comments. For the appreciation comments will respond to them saying thank you. By taking all these inputs will try to make better videos. Thankful to everyone for watching the video hopefully it will reach to many audiences. Tent Pole Programming # Event These types of videos get popular before, during or after the events. They release this content videos at those moments. The topic should be the trending one. So, company choose to create the videos about the RV Insurance which come under Auto insurance. They want give updates in detail as they keep on changes during summers. Most of them like to travel during summers. Before Event video A) Explain about the Product B) Get to know the benefits about it C) This video is all about the RV insurance which come under auto insurance. This explains all about the importance of Auto Insurance and advantages of taking the insurance. The coverages they do and how the company work for their customers. Inform you about their partners and clients. Explain how it is get changed every time. By taking all these inputs created a video and explain them about the changes and importance of this product. 34 During Event video A) Live Video B) Answering the questions C) This video helps the customers to get answers immediately for the questions their raised. Most of them will get many questions when there are new changes coming forward which they are not aware of it. This type of video helps them to interact with company directly. They will get every answer for their questions here and get detail explanation about their product and service. It is a kind of Launch video about their new service. It is live so they can interact with most of the new users. After Event video A) Revealing the Success Story about the new changes. B) How these Changes get benefited C) This video is about the feedback from the happy customers. This video contains the clips of the happy customers and expressing how they are benefited with these changes. Clip contains about the kindness and facts behind the scenes. This video shows the possibilities of the incident may happen. Taking the real example explain the importance and benefit they will get by choosing it. Show the clips of people about the challenges they faced. Make sure that by this video it will be benefited to the people and create the awareness of their company and product. 35 Social Media Campaign 1.Facebook: Promote the product or service with the Facebook post is about insure the travel. A) B) It is important to know the timings and status of the flight while travelling. Sometimes the amount byou spend wont get refunded even the flight got cancelled . For delay in flight they add some complimentary coupons and get some benefits. C) Get More Info D) #Travel# Trave Insurance # BCAA Insurance. Promote the Company with the Facebook post A) 36 B) We are here to help you and a best travel insurance plan and let you the benefits. Our Company AMC insurance guides you the best travel plan and what are the best coverages offered. Insure your plan and drive safe. C) Get a quote D)# AMC Insurance # Insurance Brokers # Vancouver. 2.Twitter Promote a Product or service A) B) Need to protect your house as it is major and important need to get shelter ourselves. Protect your house by taking an insurance plan will help you to a certain extent. Nobody wants to lose the house. There are many insurance plans with BCAA to secure your house and keep your family safe and happy. C)Visit Us On D)https://bcaa.com/Inusrance/home E) # Insurance 37 Promote a company with a twitter post A) B) AMC insurance service helps to with the best plan to secure your home and your family. Guide you for the best coverages and help you with the best Insurance company. We are here to help are Customers. Can call us on the contact provided on the website. C) Come Visit Us! D)www.amcinsurance.ca E) # Home Insurance. 3. Instagram Promote a product or service with the Instagram post A) B) Talk to us about the best coverages you need for that damage. Mandatory to get insurance for 38 these damages which help you in future. For all types of cars get liability. C)Sign Up Now! D) # damage car# Accident cars# Car Insurance # BCAA Insurance # Sports car# Luxury Cars# Insurance# BC services# liability# safe drive# driving skills# road safety# safe and secure# # Road liability# BC safety. Promote a company with the Instagram post A) B) We are here to help you to know the best plan for your car insurance. All over the BC we do have many representative to help you out and ensure that you are insured with the best coverages. Keep your car safe. Drive safe. C) Get an appointment D) # Insurance # car Insurance# Insurance brokers #AMC insurance # Best coverages# BC insurance# Travel# Auto Insurance# Business# Car Coverages# Safety# liability with safety# AMC car Insurance # Insurance# Claims and coverages. 4. Influencer Marketing Ideal Influencer 39 Social media platform is best network to influence the people or organizations. Influencer is nothing but he or she is endorsing the product or service. Ideal influencer attracts all the social media platforms like Facebook, twitter, YouTube, Instagram etc. They attract the people and organizations by posting photos about their products and service. Facebook is one the best website where you can reach all ages of the people. Twitter is a social networking platform where you can reach all type of people and most people are active on twitter so easy to reach many people and organizations. So, you need to upload the post where you get min 10k followers. The ideal influencer will get minimum 10k followers for their post they have uploaded. They can create a post about their service by keeping the latest updates what is happening around the world. Create an event video which attract the people like making the videos with the content which the help you reach the maximum people. The content you create should be helpful and informative where you can influence the maximum audience. Offering any discounts make you reach your audience on time. Ideal influencers make sure they reach the audience on time. They will update their services and post on time. The maximum target of the audience does not depend on age sometimes. But depends on the type of business they choose and sometime target the people by the content they choose. The target the people with the age of 25-45 where they can understand all types of post they upload, and they can expect to grow the business. Influencer project outline AMC Insurance Services is a small insurance brokerage company where they want to expand the growth of their business. They want to reach the more audience about their company with the help of social media platforms. Want to invest amount to reach the audience so that they can grow to certain extent. The budget decided to spend is $20000 which will help the company awareness. Everyone wants to create a brand awareness first. Initially post something about your business on Facebook, twitter and Instagram. Make sure some of your existing customers follow your account on 40 your social media sites. Create Some videos how your company get interact with clients and how you are helpful to your customers. YouTube help to upload the videos which has good content. Create the content videos and publish it on time. Some videos should have the information about benefits of their business types. How are they best and helpful to the people? The benefits they get by choosing them. Create a brand awareness videos. On twitter you can post the upcoming events and the events happened in the past by including Hashtags. Make sure need to improve the followers in twitter, Facebook, Instagram and subscribers on YouTube which give great ROI. By targeting more audience will help your company growth. Relevant and informative images can be a major role. Instagram is all about photos and stories. Need to make your customers to trust you by looking to your post and videos. Be unique for each post going to update in social media website. All these will help you be a good influencer. 41 Measurement The success of the company can be measured through the website traffic, digital ads, and social media post. We will measure the success by the interaction of customers with ads which leads to a conversion. The source to measure the website traffic is Direct visitors, Organic Search, referrals, social media. We can track the site from the external sites to measure the total number of visits, or how many people clicking on your site etc. By clicking on Call-to-action may leads to conversion so that metric could be measured as an Interactive per visit. We can directly come to know the number of visitors are coming from. Organic Search results measure the success of the number of users using digital ads on Google by using Search term keywords. By knowing the keywords which increase the performance of the site can lead to change in the position of the search result. We can measure the success with CPC metric in terms of how many people are interactive with the ads. Google Merchandise Store tool will be helpful to measure the results. There are many social media platforms to measure the performance of the site. Measuring the social media posts ads and check how there are getting interacted with the users. The visitors in the social media would be interacted by posting and ad on it and the response can be counted as measure. This includes a direct message, views or any external message. We can compare the ratio between the comments, views, likes. By measuring the followers in the social media site. Budget How it’s spent How much is spent Photographer – for website and all social media photos $1000 Influence- for one social media ad $1500 Company for the website coding and fixing the errors on the site $500 Digital ads $800 Google ads $800 Videographer $400 42 ˀ Marketing Timeline for 2021 January: They uploaded video on YouTube about liability insurance and posted on different social media platforms. February: Started campaigns about home insurance and liability insurance on Google and uploaded video on home insurance. March: Create google ads on auto insurance to promote their business. Created funny video campaigns to create their customers towards the business. April: Create display ads on auto insurance renewal and started social media campaigns with LinkedIn. Linked helps to target professional business owners May: To target general audience created Facebook apps and videos about life insurance. June: Create display ads on auto insurance renewal which leads to man engagements. July: To increase the reach of audience create a Facebook and Instagram marketing about auto insurance and home insurance. August: Create an email marketing to existing clients and sent email with special discounts and offers. September: Create travel insurance ads on radio marketing platforms like Spotify, amazon music, local radio stations. October: Create newsletters, event invitation ads and dedicated email marketing ads to existing customers. November: Create the short and funny videos about all different types of insurance and post it in Tik-tok and Instagram Reels. December: Send Dedicated Emails to the clients about the Christmas offers and holiday travel 43 insurance. By all these the company want to continuously communicate and give updates about their service to their customers. Want to reach some more new customers. If there are any seasonal offers also updating to the customers will help your existing customers to trust your business. The goal of creating the marketing timeline is to keep update with your customers and get more personal interaction with them. 44 Conclusion This report concludes that there are many modifications need to be done to website. Measurement and planning will be helpful to create a business model. All the companies creating a digital marketing plan before executing into the market. They start their business about their products and services. As to know about the company which I have choose to need to do some modifications on the website, SEO and social media reach. Website should be much clearer and shorter on the Homepage. Lots of information on the Homepage which gives different insights to the customers. The Source code need to be modified to minimum errors. The email marketing should be done effectively so that there will be great ROI from Email marketing. The existing users will remain same and give some leads to the new users. Use Meta keywords which help you with good search results. The social media targeting is very less by increasing the reach of the audience through social media sites will help you in the growth of the company. Especially on twitter they can reach more audience. Creating hero videos and spending amount for creating hero videos will help you in great ROI. By measuring all the results came to know that small modifications in each marketing analysis will help to reach many audiences. As it is vast market need to target the larger number of audiences. With the help of these changes, they can get connect with a greater number of people and use all these platform frequently which help you to get interact with your customers. As a part of learning came to know how the digital marketing plan will help to improve the business in all aspects. 45