Digital
Transformation
IT INDUSTRY
1
2
3
4
INDEX
Kanika Garg
Pranjal Patil
Pratik Chitte
Sahana Muquit
Saurabhkumar
2022BLP016
2022BLP023
2022BLP024
2022BLP028
2022BLP031
5
3
7
8
9
10
11
12
13
14
15
16
17
IT Industry (Last 50 years)
About IT Industry in India
IT Market Size & growth
Growth Drivers- TechnologyCybersecurity,Cloud, AI ML,etc
Cloud & IoT
RPA
Cybersecurity
AI ML
Best Practices in IT - Scrum,Agile,Six sigma,SCRUM
Impact of Digital Transformation on Jobs Talent Pool-Interaction of machines with humans
Workfoce Upskilling
Impact of Covid on IT Industry
Govt Initiatives in last 2 years
Gaps and problems unidentified and their solutions
Conclusion & Future Prospects
Sources
IT INDUSTRY – Last 50 Years
Early public coverage in an impartial India cantered on monetary planning, adopting new technologies, and nurturing indigenous technological know-how and era
expertise. About 50 years down the line, the early Nineteen Nineties noticed a pass toward marketplace-orientated monetary guidelines to make bigger non-public
funding in using growth. This gave a fillip to the IT enterprise. The length of the Indian IT enterprise grew from $100 million in 1990 to $1 billion with the aid of
using 1996, converting the direction of improvement of this USA forever.
However, the adventure started a whole lot in advance withinside the Nineteen Fifties while the primary contemporary-day pc turned into mounted on the Indian
Statistical Institute in Kolkata with the aid of using Prof. P.C. Mahalanobis.
The 80’s witnessed India’s first wave of IT entrepreneurship. Wipro Information Technology Ltd (with the aid of using Azim Premji and team), Infosys (with the aid
of using Narayana Murthy and team), NIIT (with the aid of using Rajendra Pawar and team), Mastek (with the aid of using Ashank Desai and team) and plenty of
more “start-ups" have been set up in the course of this time. It turned into in the course of this time that the software program offerings export marketplace
spread out rewarding possibilities. The authorities made a few watershed decisions, such as bringing withinside the new pc coverage, which initiated
liberalization of the pc enterprise.
The 90’s turned into seminal now no longer most effective for the IT industries, however for the USA as a whole. From guidelines that checked out regulated
growth, we moved ahead, buoyed with the aid of using the winds of liberalization. India’s super-computing programme turned into released in 1991. The
enterprise pioneered the worldwide shipping version that redefined the manner paintings turned into delivered. This couldn't have befallen without the Software
Technology Park scheme designed with the aid of using IAS officer N. Vittal. Thousands of proficient humans joined the enterprise drawn with the aid of using its
promise. The enterprise embraced the fine movement—first with ISO 9001 after which with SEI-CMM. By 1999, 50% of the SEI-CMM Level five groups withinside
the international have been from India.
Indian IT majors indexed on Indian and international bourses on the identical time Encouraged with the aid of using the authority’s liberal guidelines, MNCs like
IBM got here lower back to India and increased possibilities for the enterprise further.
GE and Nortel installation the primary large-scale offshore improvement centres. The Y2K possibility spread out exceptional possibilities for India—led with the
aid of using its big technical expertise pool and enterprise-pleasant guidelines. And thereafter, there has been no searching lower back. By 2000, the Indian IT
enterprise had grown to over $five billion of sales—that turned into 50x from 1990. Today, the enterprise sales stand at an estimated $191 billion, using 4.5 million
humans. India is likewise poised to journey the following era revolution because the 1/3 largest start-up hub globally.
ABOUT IT Industry in INDIA
The Information Technology (IT) industry is an important aspect of the generation-pushed know-how economic system of the twenty first century. In fact,
globally India has been regarded as a know-how economic system because of its superb IT industry. The IT enterprise in particular encompasses IT
offerings, IT-enabled offerings (ITES), e-commerce (on-line business), Software and Hardware products. This industry is likewise instrumental in growing
infrastructure to store, manner and change statistics for vital business operations and different organisations. The IT-primarily based totally products and
services have turn out to be necessary for flourishing any business agency and carrying out success. This industry has a conspicuous effect in enhancing
the productiveness of virtually each different zone of the economic system, it additionally has massive capability for similarly accelerating the increase
and monetary improvement. Information Technology now no longer most effectively contributed to the monetary improvement of the country however it
has additionally made governance extra green and responsive. It has made get right of entry to to authority’s offerings and statistics simpler and
inexpensive. Information generation has additionally made control and shipping of presidency service (which includes fitness offerings, customer rights,
etc.) extra powerful with improving transparency.
The Information Technology (IT) industry is an important aspect of the generation-pushed know-how economic system of the twenty first century. In fact,
globally India has been regarded as a know-how economic system because of its superb IT industry. The IT enterprise in particular encompasses IT
offerings, IT-enabled offerings (ITES), e-commerce (on-line business), Software and Hardware products. This industry is likewise instrumental in growing
infrastructure to store, manner and change statistics for vital business operations and different organisations. The IT-primarily based totally products and
services have turn out to be necessary for flourishing any business agency and carrying out success. This industry has a conspicuous effect in enhancing
the productiveness of virtually each different zone of the economic system, it additionally has massive capability for similarly accelerating the increase
and monetary improvement. Information Technology now no longer most effectively contributed to the monetary improvement of the country however it
has additionally made governance extra green and responsive. It has made get right of entry to to authority’s offerings and statistics simpler and
inexpensive. Information generation has additionally made control and shipping of presidency service (which includes fitness offerings, customer rights,
etc.) extra powerful with improving transparency.
Market Size & Growth
Industrials & Materials(exMM)
11%
Energy and Utilities
11%
Health Care
4%
Metals & Mining
25%
Financials $456b
33%
IT & Telco
4%
Consumer
12%
Market Capitalisation by Industry Sector
Growth Drivers
IT has had a significant impact on the lives of common people, wherein it has helped people, who have settled in remote areas to integrate with the other
parts of the world.
Key Factors involved in IT growth
Low cost of operation and tax advantages
Supportive government policies
Availability of technically skilled manpower
Rapid introduction of IT technologies in major sectors such as telecom, BFSI
and more
Strong growth in export demand
Adoption of new technologies like cloud computing, Artificial Intelligence,
Big Data, etc
Government established SEZs
The key driver for the IT industry is innovation, which
means companies need to respond to the
requirements of the dynamic environment by
developing and deploying new products and
solutions. Technologies like Big Data, Artificial
Intelligence, Machine Learning, Block chain, and
Cyber security are some of the innovative
technologies that are shaping the current IT sector
Growth Drivers
Cyber Security
Cloud
IOT
RPA
IOT
CYBER SECURITY
Cybersecurity is the practice of
protecting critical systems and
sensitive
information
from
digital attacks
CLOUD
The cloud refers to software and
services that run on the Internet,
instead of locally on your
computer. ... Some examples of
cloud services include Google
Drive, Apple iCloud, Netflix,
Yahoo Mail, Dropbox and
Microsoft OneDrive.
“The Internet of Things (IoT) is a
system
of
interrelated
computing devices, mechanical
and digital machines, objects,
animals or people that are
provided with unique identifiers
and the ability to transfer data
over a network without requiring
human-to-human or human-tocomputer interaction.”
RPA
Robotic process automation
(RPA), also known as software
robotics,
uses
automation
technologies to mimic backoffice tasks of human workers,
such as extracting data, filling in
forms, moving files, et cetera.
Cloud
Only 14 percent of companies launching digital transformations have seen
sustained and material performance improvements. Why? Technology
execution capabilities are often not up to the task. Outdated technology
environments make change expensive. Quarterly release cycles make it hard to
tune digital capabilities to changing market demands. Rigid and brittle
infrastructures choke on the data required for sophisticated analytics.
Operating in the cloud can reduce or eliminate many of these issues. Exploiting
cloud services and tooling, however, requires change across all of IT and many
business functions as well—in effect, a different business-technology model.
Cloud is the foundation for this new agile business world. It’s the platform for
enabling agile application development. Cloud-based infrastructure is key to
delivering flexible, on-demand access to the resources underpinning these new
digital business offerings. It allows organizations to scale infrastructure as
needed to support changing business priorities, while reducing the risks of
wasted IT resources that inhibited past investments in new digital services.
Internet of Things
Namely, there are multiple ways can transform business utilizing IoT solutions. Here are some of the ways IoT is driving digital transformation:
Opening up new business opportunities
By using data generated by IoT devices, businesses can better understand their customers’ needs and
adjust their product offerings accordingly as well as introduce new products/services to cater to a
broader audience.
Delivering meaningful, tailored customer experience
Again, by capitalizing on new sources of customer data, i.e. IoT devices, businesses can gain deeper
insights into customer behaviour and tailor their customer experience accordingly – through advanced
personalization and increased accessibility.
Boosting business efficiency
Combining rich data insights and autonomous sensors, IoT has the potential to increase business
efficiency through process automation. There are dozens of notable processes that can be streamlined,
including inventory management, logistics, security, energy management, etc.
Reducing operating costs
Process automation will inevitably lead to cost savings and allow you to use your resources wisely. For
example, IoT energy solutions can help you better manage your utility consumption and eliminate
waste. This approach can be applied to heating, ventilation and air conditioning systems, lighting, water
supply, etc.
Improving employee productivity
Just like cloud and mobile technologies, IoT can help you empower your staff, offering better agility and
making your business systems easily accessible anywhere, anytime. Smart sensors can keep your
employees connected at all times and deliver real-time insights for better productivity.
RPA
Namely, there are multiple ways can transform business utilizing IoT solutions. Here are some of the ways IoT is driving digital transformation:
We are very much in a digital economy where customers expect a digital-first
experience.
Banking and Financial Services is another key industry challenged by small, agile
disruptors that offer a better user experience with lower service costs, forcing large
organizations to quickly respond by providing the same digital services. This new
mandate demands the digitization and integration of new technology
This is why robotic process automation (RPA) is an integral part of digital
transformation. Large enterprises are now evolving to the next step of digital
transformation: intelligent automation.
Intelligent automation is the combination of robotic process automation (RPA) and
artificial intelligence (AI) to automate complex end-to-end processes.
Intelligent automation would automate much more of that process and remove the
human intervention that introduces error and decreases execution speed. For example,
machine learning can be used to review the invoice for compliance.
Digital transformations were born out of a need to become more efficient, agile, and
deliver value and better customer experiences. Automation is at the heart of that.
Logically, the future of automation as a driver of digital transformation is whatever will
pave the road to more complex, end-to-end automation, and that is intelligent
automation.
Cyber Security
Cybersecurity is the number one technology priority for planned digital transformation projects as businesses adapt to a surge in remote working as a
result of COVID-19.
To reduce risks and also ensure sustainable security improvements and companies are preparing their organisation for future threats and opportunities
using digital transformation
1. Rapid risk reduction
An agile ‘find & fix’ security work-stream leveraging purple team principles
starts delivering risk reduction in the first two weeks. Fixes are applied
immediately and managed through JIRA workflow.
2. Tactical remediation packages
Due to the complexity of the environment and large IT debt, some of the
problems found by the Purple Team are not simple ‘fixes’. This is when a
focused tactical time-bound (e.g. 60 day) initiative is required.
3. Strategic initiatives
While Purple Team and tactical work packages are ‘fixing backwards’, strategic
projects are aimed at addressing the root cause of the issue and building a
sustainable capability to ensure the risk is managed.
AI & ML
How Artificial Intelligence will transform IT Industry?
The rapid rise of innovative technologies has led to more intelligent and efficient business. To resolve and prevent high-severity outrages the IT industry turns to
Artificial Intelligence. Its Machine Learning and Deep Learning capabilities allow AI to transform traditional IT operations, making them smart, time-saving, and
efficient. Quality Assurance, Service Management, and Process Automation are the main areas AI has proved to be an effective tool.
AI for Quality Assurance
Software testing AI for QA
Each time a development team introduces a new code, it has to
test it before let this code enter the market. Regression testing
cycles takes a lot of efforts and time if it is manually done by QA
experts. With the ability of AI to determine repetitive patterns, this
process can be run easier and faster. Using AI for data analysis
allows QA departments to eliminate human errors, reduce running
test time, and easily identify possible defects. As a result, a QA
team is not overloaded with large amounts of data to handle.
Defect analysis
AI systems monitor and analyze data and then compare them to
prescribed parameters in order to detect errors or areas that
require special attention. If the system detects a problem or an
error, it generates a warning. Additionally, the AI system is able to
perform a deep analysis of occurred errors, defining areas most
apt to defects as well as providing possible solutions for the
further optimization.
Efficiency analysis
By analyzing and summarizing relevant information from a large range of source, an AI system provides QAs with valuable information, giving QA engineers a
complete view of the alterations that they must carry out. Using this information, QAs can make more informative decisions.
AI for Service Management
AI technology is also widely used in service management. Leveraging AI for service automation allows companies to utilize their resource more
effectively, making service delivery faster, cheaper, and more effective.
Self-solving service desk
ML and DL capabilities of AI allow the system to analyze a request submitted to a service desk. The AI system finds out concurring requests, compares
newly submitted with previously resolved ones, and then based on the past experience gets instant understanding, which solution to opt.
Being a powerful business tool, AI assists an IT team in operational processes, helping them to act more strategically.
AI-powered automation will allow IT companies to easily automate many operational processes, reducing expenses and minimizing manual work. IT process
automation can be used to streamline various IT operations in a vast number of situations, replacing repetitive manual tasks and business processes with
automated solutions.
AI-driven computer engineering
AI is the future of computer programming. In traditional programming, code is a series of rule-based decisions in highly complex conditionals. An advanced AI
system will soon be able to run and manage software development cycle by itself, understanding the core of a code. By now, AI helps human programmers
navigate the increasingly complex number of APIs, making coding easier for developers.
Automated Network Management
Moreover, AI automates processes of running and managing company networks. AI with its ML capabilities is able spot problems as they occur and take
needed measures in order to bring the network back into a stable operating state.
AIOps: AI for IT Operations
The term “AiOps” was first coined by Gartner. He defines AIOps as “platforms and software systems that combine big data and AI or machine learning
functionality to enhance and partially replace a broad range of IT operations processes and tasks, including availability and performance monitoring, event
correlation and analysis, IT service management, and automation.”
According to Gartner, use of AIOps and digital experience tools to monitor applications an infrastructure will rise from 5% in 2018 to 30% in 2023.
Continuously increasing volume from primary data collection systems,
constant rise of information sources and ongoing enhancement of
system modifications complicate performances of IT companies.
AIOps is a great solution to tame the immense complexity and
quantity of data.
To gain most of AIOps platform, you have to be careful and make sure
that you have chosen an AIOps platform that is able to meet your
goals. The main feature a platform should have are:
Impact of Covid on IT Industry
Covid-19 has pushed companies over the technology tipping point- and transformed Business forever. Responses to covid-19 have
speeded the adoption of Digital technologies by several years. Companies have accelerated the digitization of their customer and supplychain interactions and of their internal operations by three to four years. And the share of digital or digitally enabled products in their
portfolios has accelerated by a shocking seven years.
Enterprises are grappling with unprecedented challenges in the wake
of the pandemic, including demand cuts, supply chain disruption,
business and service continuity challenges, and cybersecurity risks,
among others. The need of the hour is to identify relevant
infrastructure transformation opportunities across the workplace,
cloud, network, and security. While infrastructure will play a key role in
rescuing enterprises from this crisis, enterprises will have to take a
holistic view and focus on evolving the services delivery model, seek
efficiency and optimization measures, push forward modernization and
digitalization initiatives, pivot to new business models, and invest in the
talent of the future.
Impact of Covid on IT Industry
Best Practices in IT
AGILE
ITIL
ITIL
(Information
Technology
Infrastructure Library) is a collection
of specific practises for IT activities
including IT service management
(ITSM) and IT asset management
(ITAM) that focuses on aligning IT
services with business needs.
ITIL is a set of processes,
procedures, tasks, and checklists
that are neither organization- nor
technology-specific, but can be used
by a company to help with strategy,
value delivery, and maintaining a
minimum level of competency.
SIX SIGMA
Six Sigma is a set of process
improvement strategies and
technologies.
A six sigma
process is one in which
99.99966
percent
of
all
opportunities to generate a
feature of a part are expected to
be defect-free statistically.
Agile project management and
software development is an
iterative method that helps
teams offer value to clients
faster
and
with
fewer
headaches. An agile team
delivers work in tiny, digestible
increments rather than relying
on a "big bang" launch.
SCRUM
Scrum is a framework for
facilitating teamwork. Scrum
encourages teams to learn via
experiences, self-organize while
working on an issue, and reflect
on their victories and losses to
continuously improve, much like
a rugby team (from which it gets
its name).
Impact of Digital Transformation on Jobs
Technology and its acceptance in the workplace are moving at a faster pace than ever before. Digital adoption and transformation are
influencing and subsequently affecting every organisation and its employees today.
Whether you work for a start-up or a huge household brand, digital transformation will have a significant impact on your business.
Mobility and Remote Working
Cloud computing is driving software 'off-premise,' and the digital era is driving employees 'off-premise,' as well. For many organisations, mobility
and remote working are the standards. Employees have access to a variety of digital tools that allow them to work, operate, and report on their
activities. The pool of available skills has increased; some hiring managers are no longer seeking employees who live close to the office, preferring
instead to hire someone who has the proper skills for the job.
Analysis and Reporting on People Performance
While employees have more independence than ever before, some criticise the need for additional reporting administration. Most Chief Human
Resources Officers, for example, will have undergone digital HR transformation and will be armed with tools Like digital dashboards that measure
and forecast previously difficult to grasp and record staff actions. It is now unavoidable to analyse and report on people's performance and its
effects on a firm.
Information Security
While digital transformation in the workplace has numerous benefits for businesses and employees, change is not always well received, and a
negative response to change can lead to workplace culture difficulties. Another clear danger of digital adoption is security, which is usually at the
top of any CXO's priority list. Information security, data access, and data breaches are some of the concerns raised by mobility and cloud.
Enhanced security infrastructure and methods are used to mitigate these risks and issues.
Talent Pool-Interaction of machines with
humans & Workfoce Upskilling
1. Recruitment innovation – HR departments are increasingly using technologies such as augmented reality, chatbots, and data algorithms.
Augmented reality is used to create effective job advertisements, which target the right candidates. Chatbots, powered by artificial intelligence,
can help in sourcing, screening, and scheduling interactions with candidates. Data algorithms are being used to make predictions about a person’s
suitability for a job.
2. Onboarding – Efficient onboarding applications can systematically handle the arrival of a new employee from paperwork to introduction with
policies and colleagues.
3. Learning and Development – Organizations are effectively using the latest technology to offer on-demand real-time learning to their employees.
Latest learning management systems, virtual platforms, curated content, augmented and virtual reality – all cohesively ensure seamless and
customized learning experience.
4. Talent Management – An effective talent management dashboard gives recruiters and hiring managers a detailed view of the talent pool, helping
them to identify the right talent for a project or function.
5. Performance Management – Latest performance management tools enable employees and managers of any organization to provide and receive
continuous feedback. The tools track employees’ progress and give valuable inputs for career growth. The tools help managers to support their
employees and create a culture of peer-to-peer coaching.
Government Initiatives
Some of the major initiatives taken by the Government to promote IT sector in India are as follows:
In Budget 2021, the government has allocated Rs. 53,108 crore
to the IT and telecom sector.
In June 2021, the Indian government announced plans to
launch Biotech-PRIDE (Promotion of Research and Innovation
through Data Exchange) to deposit biological data in the
country’s national repository.
In 2020, the government released “Simplified
Other Service Provider” (OSP) guidelines to
improve the ease of doing business in the IT
Industry, Business Process Outsourcing (BPO)
and IT-enabled Services.
In August 2021, the India Internet Governance Forum (IIGF) –
2021 was launched at Electronics Niketan in New Delhi by the
National Internet Exchange of India (NIXI), the Ministry of
Electronics and Information Technology (MeitY) and the
Chairman of the Coordination Committee of the IIGF-2021.
The meeting's topic this year included Internet for Digital India.
Department of Telecom, Government of India and
Ministry of Communications, Government of Japan
signed a MoU to enhance cooperation in areas of
5G technologies
In July 2021, the Arun Jaitley National Institute of
Financial Management (AJNIFM) and Microsoft
have formed a strategic partnership to build AI
and emerging technologies Centre of Excellence.
In order to establish an enabling environment for the IT
industry, in April 2021, the Development of Advanced
Computing (C-DAC) launched three innovatice technologies
Automatic Parallelizing Compiler (CAPC), Cyber Security
Operation Centre (CSoC) as a Service, and C-DAC’s
indigenous High-performance Computing software solutions
—Parallel Development Environment (ParaDE)
GAPS OR PROBLEMS UNIDENTIFIED & THEIR SOLUTIONS
Manufacturing and the supply chain, still have enormous performance
gaps in the country
Increasing Accident Rate in the country
Tremendous dependency on manual effort
Road Safety needs to be focused
Both I4.0 and Digital Transformation, are being applied in manufacturing and the supply chain, two areas that
have enormous performance gaps in the country due to manual dependency. However, the procedure adopted
has not been effective in the last few years.
Robotic Process Automation has been helping fill this gap in the manufacturing sector where automation
makes the process faster, smoother and more efficient.
With the growing population, number of vehicles have been increasing exponentially and with
that increases the number of road accidents and death. To curb such ongoing issues, digital
transformation of innovating vehicles with smart sensors that auto detect the presence of
obstacles in front and also controlling the speed limit of the automobiles is a must. Thanks to
the Smart Devices that help us overcome this ongoing challenge.
Cyber Attack
Increasing Vector-borne diseases in the country
Malaria and Dengue have become common
Corporates facing cyber attacks
With the intervention of Internet of Things, we can now bring various smart sensors and devices that can
help us get rid of such diseases to some extent. Smart garbage bins that can segregate wet and dry waste
and at the same time detect if the garbage is overflowing with the help of threshold parameters and get it
cleaned on time.
With the increasing number of phishing and other cyber attacks, corporates need to be vigilant
enough to stay out from data breach and other policies. So, these days corporates are
incorporating cloud computing technologies to keep their data safe and secured.
Government worries about the cryptocurrency and its lack of
transparency in the ecosystem
07
Adoption of Blockchain Technology
Indian Banks’ Blockchain Infrastructure Co , IBBIC (a consortium of 15 Indian Banks), aims to cut transaction times
from 4-5 days to a matter of hours and reduce the volume of paperwork. Another major issue in trade finance is fraud,
specifically submitting paperwork. Using a blockchain technology with 3 layers of authentication like hashing, peerto-peer mechanism and proof of work will help keep the data secured and do a safe transaction.
Conclusion & Future Prospects
India's IT industry is regarded as a hub of innovators providing world-class
technology solutions across the globe. The IT sector has helped the domestic
economy to integrate with the world economy. It has made significant impacts on
the lives of many people.
1. It has also helped people settled in far-flung topographies to connect with the
rest of the world.
2. It has given birth to e-governance practices, as a result of which people get
easy access via e-health, e-education, e-ticketing etc., to the various
governmental services.
3. There’s no doubt that the world will drastically change with technology and
innovation in the next 20 years. The Indian IT industry is expected to grow to
$350 billion by 2025, riding on increased growth in digital initiatives and
higher spends by global Fortune 500 clients.
4. Foreseeing this, Nasscom had taken a lot of initiatives last year including
‘Future Skills’ programme or driving digital at scale.
5. Nasscom is also creating Centres of Excellence across key areas such as Big
Data, Analytics, Artificial Intelligence, Machine Learning and cyber security.
The most critical factor for the continuous growth of the IT sector is innovation. The IT industries must always strive to come up with something new and
must respond to the needs of the dynamic environment. The IT industrial sector should stand tough in the face of challenges and try to provide more and
more end to end technology solutions to their customer base to keep the impetus growing.
Sources
https://www.ibef.org/industry/indian-it-and-ites-industry-analysis-presentation
https://diplomatist.com/2020/08/29/it-industry-boosting-indias-growth/
https://www.business-standard.com/article/companies/indian-it-to-earn-300-bnin-revenue-in-five-years-mckinsey-report-121021801393_1.html
https://www.thehindu.com/business/Industry/it-sector-to-see-11-growth-inrevenue/article35203955.ece