Frequently Asked Questions
(FAQs) on NEAP Sim
and PDIS
Lourdes Arguelles
Executive Assistant I
1
General Flow
SIM registration
SIM distribution
●
●
●
SDOs will allocate
and distribute NEAP
SIMs to Schools (℅
supply officer)
Schools will allocate
and distribute NEAP
SIMs to teachers (℅
designated supply
officer)
SDOs and Schools
shall submit
copies
2
of documents to
NEAP CO
●
All NEAP SIM
recipients are
required to register
their details via
www.deped.gov.ph
/neap/register.html
PDIS updating
●
●
NEAP SIM
recipients shall
expect an SMS from
DepEdCARE
prompting to reset
PDIS password and
update his/her PDIS
profile within 30
days after SIM
registration
Notified individuals
shall reset their
PDIS password and
update their PDIS
profile
Top up
●
●
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NATIONAL EDUCATORS ACADEMY OF THE PHILIPPINES
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Participants to
NEAP PDPs will be
given scheduled
top up after NEAP
CO receives the list
of participants and
schedule of
implementation
from LSPs/DSPs
Only those who
registered their
correct NEAP SIM
numbers will be
given top up
FAQs (The NEAP379)
Q:
What is the purpose of NEAP Sim Card?
A:
NEAP Sim Card is used for the participation of NEAP-recognized Professional Development
(PD) Programs.
Q:
Who are the eligible recipients of the NEAP Sim Card?
A:
The eligible recipients are (1) Teachers I-III and Master Teachers I-IV and (2) with reliable
SMART connectivity sources subject to distribution and allocation guidelines.
Q:
How much load does a NEAP Sim Card have?
A:
The NEAP SIM will have a connectivity load called NEAP379 for a period of one month. It
has unlimited call and text to all networks and 36GB data (6GB open data wallet and 1GB
daily wallet).
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FAQs (Availing Top ups/Reload)
Q:
How do I activate my NEAP Sim Card?
A:
To activate your NEAP sim, you can perform a balance inquiry by:
a. Texting ?1515 to 214 for free.
b. Dialing *214# and press Call to receive load balance via text for free.
Q:
How to avail top-ups/reload?
A:
To avail of the succeeding top-up, you must continue to attend a NEAP-Recognized
Professional Development Program.
Q:
How many top-ups will I be able to receive?
A:
The NEAP sim recipient is able to receive an average of four (4) top-ups.
NATIONAL EDUCATORS ACADEMY OF THE PHILIPPINES
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4
FAQs (Registration)
Q:
Do I really need to register my NEAP sim number?
A:
It is mandatory that every NEAP sim card recipient registers his/her details and the sim
number. The unique sim number assigned to each teacher shall be the gateway to
enrollment in the PDIS.
Q:
How to register my NEAP Sim number?
A:
Register only on the links found on www.deped.gov.ph/neap/register.html. Make sure that
you are logged on to your @deped.gov.ph email address. The registration forms only
accept such accounts.
Q:
I don’t have my DepEd email address yet, how can I register?
A:
Kindly coordinate with your respective IT officers/ICT coordinators if you still do not have a
DepEd email account. The registration forms only accept such accounts.
NATIONAL EDUCATORS ACADEMY OF THE PHILIPPINES
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5
FAQs (Correction of Data)
Q:
A:
Q:
A:
Q:
A:
I have input the wrong data in the registration form, how can I change it?
For correction of data, send the correct data and Schools Division Office (SDO) to
neap.registrar@deped.gov.ph using your DepEd email account.
When I access the link it remarks “you need a permission”?
Make sure that you are logged on to your @deped.gov.ph email address. The registration
forms only accept such accounts.
I mistakenly click NO on “Have you access this form from…?”
Send your SDO to neap.registrar@deped.gov.ph using your DepEd email account and we
will you send another registration link.
NATIONAL EDUCATORS ACADEMY OF THE PHILIPPINES
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6
FAQs (Updating PDIS Account)
Q:
How can I access the PDIS?
A:
Due to the volume of new accounts, please expect a text message from DepEdCARE
prompting you to reset your PDIS password 30 days or more upon registration. Rest
assured that your proper registration via www.deped.gov.ph/neap/register.html will be with
us.
Q:
Why didn't I receive any email from NEAP re: PDIS?
A:
Please check your primary inbox and spam messages. Email on PDIS might have landed
on the SPAM section.
Q:
How can I reset my PDIS password?
A:
To reset your password, please follow the instructions carefully at
https://www.deped.gov.ph/neap/pdis_reset_guide.html . Or reset password in this link:
https://pdis.deped.gov.ph/password/reset
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FAQs (Updating PDIS Account)
Q:
A:
Q:
A:
Q:
A:
Why do we need to reset the password? Is it really important?
The PDIS is just creating a temporary password for every account, thus, changing
password is important. You can be assured that your accounts are private and secure.
I could not do the PDIS password reset at this time because the system can't find my email
address?
Your account is not yet registered in PDIS. Account will be uploaded in the PDIS database
once the registered NEAP sim number and other details are correct or already corrected.
I am not a NEAP Sim recipient, will I have also a PDIS account?
Yes, all public teachers and school leaders are required/ordered to have a PDIS account to
record, track, monitor, and analyze their professional development participation.
NATIONAL EDUCATORS ACADEMY OF THE PHILIPPINES
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FAQs (Other Questions)
Q:
I accidentally lost/misplaced my NEAP Sim Card, how can I request for a new sim card
replacement?
A:
You have to secure a notarized affidavit of loss and present it with 1 valid ID and the Sim
Packaging to the nearest SMART store to you.
Q:
I don't have an extra phone for this, how can I use it?
A:
Other than mobile phones and tablets, you may insert the Sim Card either in prepaid Wi-Fi
or pocket Wi-Fi.
Q:
I am not a NEAP Sim recipient, how can I avail such support from NEAP?
A:
Teachers who are not provided with NEAP sim cards are allowed to reimburse the
communications expenses they have incurred for having attended NEAP-Recognized
Professional Development Program and Courses (NEAP-PDP).
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9
FAQs (Contact Us)
Q:
For available NEAP-recognized Professional Development Programs (PDPs)
A:
Send your concern to neap.pdd@deped.gov.ph; pdd.pdi@deped.gov.ph
Q:
For other PDIS concern
A:
Send your concern to support.pdis@deped.gov.ph or neap.registrar@deped.gov.ph
Q:
For other NEAP-related concerns
A:
Send your concern to askneap@deped.gov.ph; neap.od@deped.gov.ph
Q:
For connectivity issues and concerns
A:
Send your concern to neapsim@deped.gov.ph or call Smart Helpdesk
NATIONAL EDUCATORS ACADEMY OF THE PHILIPPINES
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10
Requested Action/s from NEAP-ROs
💡
Disseminate this FAQs to your respective region, SDOs and schools as it
is deemed necessary in any possible and available platforms such as
e-mail, advisories, social media postings, and meetings.
DEPARTMENT OF EDUCATION
11