Skill Skill Definition Non-Verbal Communication Effectively articulating messages using body language, facial expressions, or eye contact. Non-verbal communication also encompasses the use of social cues to react and respond to others. Effectively communicates through written words; carefully edits and proofreads; targets approach to audience; uses writing style(s) for specific purposes (for example, creative, persuasive, or descriptive) – Queen’s University. Writing Active Listening Observing social cues and responding appropriately, paying attention, and demonstrating that you are actively engaged in the conversation by summarizing, asking follow-up questions, and/or reflecting back what you understood. Public Speaking and Facilitation Presents ideas clearly, confidently, and accessibly to an audience. Creates space (virtual or physical) that guides and encourages dialogue in support of participant learning and deep thinking. Accountability A willingness to accept responsibility and to answer to the result or consequences of our actions. Accountability also presents itself as empowerment to take ownership of and commitment to your work. Having a clear understanding of your mental, physical, and emotional state in relation to your surroundings. Increased self-awareness supports healthy relationship-building, communication, and teamwork in the workplace. Physical and mental organization provides an ability to create a structured process for action while remaining focused on a task. Being organized facilitates good workflow, efficiency, and productivity. Self-Awareness Organization Adaptability Collaboration Demonstration of flexibility by learning new skills and behaviours in response to changing conditions in the workplace. Works cooperatively with others, including people different from self and/or with different points of view; Reliability Emotional Intelligence Problem-Solving seeks and values the involvement of others; listens to and considers others’ points of view; works towards a shared goal -- CCR Competency Framework. Establishing a sense of trustworthiness and dependability within your team. You can achieve reliability by maintaining organization, meeting deadlines, and following through with your commitments. Establishes healthy, mutually beneficial relationships with others; treats others with respect; manages interpersonal conflicts effectively; adapts to and demonstrates behaviour appropriate to the situation -CCR Competency Framework. Ability to define an issue by analyzing it from multiple perspectives; generates and evaluates alternatives to implement a solution. Innovative Thinking Ability to develop new and inventive ideas that approach problems differently; this skill combines curiosity, creativity, and flexibility. Research and Analysis Collecting information or data from reliable sources and undergoing detailed examination to support the understanding of and connection between ideas. Fostering Inclusivity and Equity Understands and explores one’s own identity and culture in relation to others; seeks involvement with people different from oneself; articulates the advantages and impact of a diverse society; identifies and challenges systemic barriers to equality and inclusiveness; exhibits respect and preserves the dignity of others in all interactions -- CCR Competency Framework. Showing courteous regard for others through many modes, including polite communication, attentively listening, and demonstrating sensitivity to other diverse perspectives. Respect Coding and Programming Learning and utilizing code and programming languages to understand complex systems and fix, streamline, or improve technical processes. Technological Aptitude Systems Thinking Conflict Resolution Empathy Reflection/Reflective Thinking Career Planning Demonstrates technological literacy and skills, respective current intellectual property and privacy regulations and best practices; uses technology effectively to communicate, solve problems, and complete tasks; stays current with technological innovations and trends --- CCR Competency Framework. Is able to recognize a system and holistically analyze it, while identifying and solving seemingly disparate problems within it; understands how relationships between parts of a system interrelate and culminate to equal a whole greater than its sum -- i.e. an ecosystem -- CCR Competency Framework. Recognize when and why conflict arises, and be able to facilitate a peaceful resolution. Ability to identify emotions in others based on their perspectives; can envision yourself in the place of another to understand their experiences. Intentionally examines previous assumptions and experiences during or following the learning opportunity; Applies previously understood information, concepts, and experiences to a future situation or setting -- CCR Competency Framework. Demonstrates understanding of his/her personality traits, skills and competencies, values and interests and is able to connect these to appropriate career options and aspirations; able to develop a personal career plan and identify ways to develop new skills, experiences and education; reflects on experiential learning, integrating learning and adjusting career goals and direction; initiates a job search or seek Goal-Setting and Prioritization Decision-Making (And Action) advanced education; constructs a resume or academic cv based on clear job objectives and with evidence of knowledge, skills, and abilities; recognizes the importance of transferable skills; communicates effectively and persuasively in an interview or networking situation -- CCR Competency Framework. Sets individual goals; articulates rationale for personal and educational goals and objectives; articulates and makes plans to achieve short-term and long-term goals and objectives; understands principles of time management -- CCR Competency Framework. Pursues and works to achieve short-term and longterm goals; identifies options and works to overcome obstacles; engages in problem-solving -- CCR Competency Framework.
