Information System Acquisition & Lifecycle Dr. Tynes Brian Edwards, MBA 3/25/2022 Week 4 Acceptance • Once the new EHR system is accepted and implemented. Constant check ups and maintenance must be performed. • Innovations and training assessments should be performed. As well as refresher courses. More efficient and safer health record systems Better quality of care from lessening the workload for physicians and their staff Up to date and continuous innovations Accessibility for patients Core business requirements Solution type or resource Implementation support and training would be a one of the top priorities. Making sure the end users and comfortable and knowledgeable with the system is what will help ease the transition Something packaged and ready to go seems to be the better route as it would cause for less of a down time and training. Increasing knowledge and gaining experience as they go could also be an option. Section 3: Software Licensing Basics Licenses describe how specific software can be used. There are three types of licenses; proprietary, open source, and hybrid. There are two different business models used to gain rights to the license. Term which is broken into three forms, license only, subscription, and SaaS. Section 4: Software Support and Maintenance & Section 5: Summary View of Technological Options and Associated Costs Support differs from maintenance as support is to “restore operations” as maintenance is to improve, add new features, and to fix bugs in the system. Three levels of support include; answering questions via email or phone (L1), Fixing the actual application (L2) Using the information gathered from the issue, updating codes to ensure the issue does not arise again (L3) Section 5 is summarized by what information experts need to know about the technology. A team is formed including the PROC, BUS, FIN, TECH, and PM. Step 1: Initiate a Sourcing Project Create a plan and identify current stakeholders Step 2: Identify Business Needs & Step 3: Specify Requirements Understanding the different types of demand; failure, excess, preventable, and avoidable. Specify requirements deals with project management a lot. Identify the needs for the business, collect pertinent information from internal and external sources, and create your strategy for the market. The project manager develops the statement of work References • Dovgalenko, S. (2020). The Technology Procurement Handbook: A Practical Guide to Digital Buying (1st Ed). Kogan Page, London England.