1 BUSN 5051: Marketing Management Rise Kombucha James McCarthy April 5, 2022 Word count: 3854 2 EXECUTIVE SUMMARY This report studies the strengths of Rise kombucha’s products, and surveys Rise’s competition to find out how Rise differentiates itself. Rise’s target market is identified to find out how Rise satisfies their needs. Industry trends are surveyed and a PESTEL analysis is performed to define the external factors in Rise’s industry. A SWOT analysis highlights some of the details about Rise’s position in the market. Rise’s marketing strategy is surveyed to identify areas that could be improved. Lastly, the report makes recommendations for improving Rise’s marketing efforts, which are: 1) Rise should design and use point-of-purchase displays to help its products stand out in stores 2) Rise should make the word “organic” on its label more prominent to let consumers know that their product is healthy, and the production of its ingredients did not harm the environment 3) Rise should cater to one of its target markets – Millennials – with online coupons that be exchanged for consumer opinions COMPANY BACKGROUND Crudessence Kombucha was founded in a small Quebec kitchen by two friends in 2008 with three flavours (Rise, 2022a). Demand grew, and in 2009, they moved their operation to a loft in Montreal (Rise, 2022a). In 2010, they became the first kombucha producer in North America to offer quickly popular 1L bottles (Rise, 2022a). In 2012, 3 Crudessence became Rise (Rise, 2022a). In 2014, they acquired a larger production warehouse (Rise, 2022a). In 2018, they received considerable financial backing from Lyra Growth Partners to scale their operation (Rise, 2022a). Over the years, Rise has been adding new flavours to their product line, and in 2020, they launched their 1g of sugar per serving line with four new flavours (Rise, 2022a). Product Line Information Kombucha is a fermented drink made by adding a scoby – a symbiotic culture of yeast and bacteria – to tea made from the leaves of the tea tree (Nyhan et al., 2022). Kombucha is associated with improving the immune system, reducing irritable bowel syndrome, helping with weight loss, and helping reduce blood pressure (Nyhan et al., 2022). Rise’s flavours contain live kombucha that are each flavoured by other natural ingredients such as fruit (Rise, 2022b). Rise's kombucha lines contain only organic ingredients (Rise, 2022b). Rise Kombucha currently has ten flavours in their classic line: peach and mango, lime and matcha, lychee and jasmine, orange and turmeric, fresh ginger, hibiscus and rose hips, mint and chlorophyll, lemongrass, blueberry and maple, and rose and Schisandra (Rise, 2022b). In the last year, Rise has also developed a 1g per serving line consisting of the flavours kiwi and pineapple, raspberry and vanilla, mango and papaya, and watermelon and mint (Rise, 2022b). These lines are available in 414mL bottles and 1L bottles (Rise, 2022b). 4 Competition In the last ten years, there has been a rapid increase in the number of companies making kombucha-based products (Kim & Adhikari, 2020). Rise's competition is surveyed in Ontario below. All brands use organic ingredients. Ontario's competition was chosen so the author could view the bottles of the competition in person in order to detect the notable packaging and product differentiations. Brand Bottle Clear vs. Size (mL) Coloured Bottle Avg. Price Sugar Content (g) Rise 414 Clear $4 10-14 Rise 1g Booch 414 473 Clear Dark Amber $4 $5 2 16-22 Brew Dr. 414 Dark Amber $5 14-28 KeVita 450 Dark Amber $4.29 7.5 Tonica 355 Clear $4 14-16 Opaque $4 2 Tonica 355 Low Sugar (Can) Differentiator Availability in Ontario by number of retailers Innovative, 13 great tasting flavours Low sugar 13 Large 100, variety of including flavours (17) small retailers Innovative 30, ingredients including like CBD oil small retailers Claims to Unknown have six (website times the broken) organic acids of other brands Unclear 30 including small retailers Low sugar 30 including small retailers 5 Remedy GT’s Kombucha 330 (cans and bottles) 480 Dark Amber $4 0 No sugar 10 Clear $4 12-18 29 different flavours; oldest brand in North America 13 (major retailers only) MARKET ANALYSIS Target Market Rise defines its target market on its website as forward-looking consumers - meaning those who are innovation-seeking (Rise, 2022a). Rise entices this segment through an innovative, extensive product line with various organic, healthy, unique ingredients such as chlorophyll (Rise, 2022a). Rise's name was chosen in reference to the verb "rise," as in, "rise above" (Rise, 2022a). Through its beverage, Rise seeks to provide its consumers with the energy and wellness to accomplish goals (Rise, 2022a). In summary, the market that Rise seeks to appeal to are those who value organic food, value innovation, and are high achievers. Segmentation Geographic Segmentation Rise Kombucha is available at approximately 150 different retailers across Canada, from smaller retailers like Dad's Organic Market in Saskatchewan, to large retailers like Walmart with many locations all across Canada (Rise, 2022c). 6 Demographic Segmentation Rise's offerings appeal to several Millennial values. Millennial consumers seek to embrace healthy lifestyles (Valentine & Powers, 2013), which has included a shift to non-alcoholic drinks (Fortune Business Insights, 2022). Successful Millennials also search for status by consuming higher-priced goods that can convey that they have extra money (Lissitsa & Kol, 2016). Therefore, if they have the money, they probably will not mind spending it on higher-priced healthy beverages like Rise. A Statistica study (2019) shows that the largest group of consumers interested in organic food fits within the Millennial age group. Out of males 18-34 years of age, 31% actively include buying organic food in their shopping habits, representing the age group with the highest percentage of interest (Statistica, 2019). Similarly, out of females 18-34 years of age, 40% actively include organic food in their purchases, representing the highest percentage in the age groups (Statistica, 2019). Psychographic Segmentation Rise Kombucha uses only organic ingredients whose healthiness appeals to their target market’s lifestyle considerations. Nie & Zepeda (2011) surveyed organic consumers and identified that 24% of their sample who likes organic food are “adventurous” shoppers. “Adventurous” shoppers love food shopping experience and eating and drinking (Nie & Zepeda, 2011). They value food that is safe, fresh, and healthy (Nie & Zepeda, 2011). Rise caters to this market segment by creating many flavours using unique ingredients, 7 such as spirulina, for this segment to discover (Rise, 2022b). To attend to their safety needs, Rise clearly labels that their kombucha is under pressure and the bottle may break if dropped or not refrigerated. Another market segment that Nie & Zepeda (2011) identified is those who are “rational” shoppers, making up 29% of their sample. They are the wealthiest segment that does not value convenience and seeks healthy food that tastes great (Nie & Zepeda, 2011). Rise caters to this segment by describing on the bottle for each flavour the high numbers of the living cultures, polyphenols, and organic acids present in the bottle. This segment, being wealthy, contains high achievers who have accomplished goals. Rise's name was chosen because they seek to provide consumers in segments like this one with the energy and wellness to be high achievers (Rise, 2022c). Rise also makes their kombucha available in 1L bottles if segments like this one want to consume a lot of kombucha as they can afford to do so (Rise, 2022b). Furthermore, Kotler et al. (2013) identified the "LOHAS" market segment, short for "lifestyles of health and sustainability," who like organic foods and appreciates any other products that are more environmentally friendly than the norm (p. 153). Kotler et al. (2013) estimated that in the United States, approximately 20% of the market is LOHAS (p. 153)). NMI researched the Canadian LOHAS market and found that the Canadian LOHAS market is comparable with the US LOHAS market, with similar and different characteristics (Businesswire, 2012). The Canadian LOHAS market is quite serious 8 about green, socially ethical activities (Businesswire, 2012), which is why they support organic products whose farms do not harm the environment with dangerous pesticides. Behavioral Segmentation Rise’s ingredients are organic, and behavioural trends show that Canadian consumers regularly buy organic food from two specific types of retailer (The Canadian Organic Trade Association, 2020). The Canadian Organic Trade Association (2020) found that 82% of consumers bought organic food bought from regular supermarkets like No Frills, and 45% of consumers bought organic food bought from mass retailers like Walmart. Furthermore, Statistica (2019b) found that 50.37% of consumers who purchased organic food bought from a regular grocery store or supermarket. Therefore, most organic consumers like to source their organic food from regular supermarkets and not specialized stores. Rise Kombucha is available at approximately 150 retailers across Canada, including regular supermarkets like Zehr's and large retailers like Walmart, which have many locations across Canada (Walmart, 2022). Trends / Expected Growth Organic food consumption is a growing trend (Nie & Zepeda, 2011; Massey et al., 2018). As well, global organic kombucha consumption is projected to grow even more significant (Fortune Business Insights, 2020) mainly due to kombucha's health benefits (Jayabalan, & Waisundara, 2019) The global kombucha market was measured to be worth 1.84 billion USD in 2019 and is projected to be worth 10.45 billion by 2027 9 (Fortune Business Insights, 2020). Part of this growth is related to the consumer need for healthier beverages (Fortune Business Insights, 2020). Many consumers know the dangers of consuming too much alcohol, as the World Health Organization reported in 2018 that consuming too much alcohol kills three million people every year, representing 5.3% of deaths worldwide. Kombucha, being fermented like alcohol, has a similar complexity of taste and contains trace amounts of alcohol, making it a good substitute. SWOT Analysis Strengths Rise's main strength is the beautiful natural colours that their variety of flavours has which are highlighted in clear glass bottles. Four of Rise's seven competitors – Booch, Brew Dr., Kevita, and Remedy - do not use clear glass bottles. It is possible that these competitors use dark amber bottles because the colour of the products are not appealing, or the colours of the different flavours are too similar. Either way, the competitors' choice to not showcase the natural colour of their beverages while Rise's beverages are amazingly beautifully differing shades highlights the devotion to the research and development of Rise's flavours. Therefore, the natural colorings of their kombucha line differentiate them from the majority of their competitors. 10 Weaknesses One of Rise's weaknesses is that its line of classic flavours has a fair amount of sugar. Their classic line has 10-14g of sugar per bottle depending on flavour (Rise, 2022b). This is not as much as GT's Kombucha, a leading competitors with 12-18g per bottle (GT’s Living Foods, 2022). However, the American Heart Association has linked sugar consumption with obesity and heart disease and is recommending that consumers put much effort into consuming less daily sugar (The Nutrition Source, 2022). Per day, they recommend 24g of sugar for women and 36g of sugar for men (The Nutrition Source, 2022). Therefore, one bottle of Rise's classic line equates to approximately half of the daily sugar recommended for women and approximately one-third of the daily sugar recommended for men. Rise does recommend that one of the 414mL bottles be spread out over two servings, but it is not known if this recommendation is followed. Even though when compared with a 355mL can of Coca-Cola Classic that has 39g of sugar (The Coca-Cola Company, 2022), 10-14g is not a lot – especially since a bottle of Rise is larger – Rise should probably not concoct any new flavours with more than 10g of sugar. Opportunities One of Rise's most exciting opportunities is that they have started a low-sugar line in the last two years that could be quite popular (Rise, 2022b). Rise has a new line that has 1g of sugar per serving that is sweetened with stevia (Rise, 2022b). As stated above, Rise puts energy into research and development. They have the technical skill and capacity 11 to make more new low sugar flavours taste and look great that will resonate with consumers who seek low sugar beverages. Threats One of Rise's most serious threats is the rising competition from large beverage companies. For example, the Kevita brand is owned by beverage conglomerate PepsiCo (PepsiCo, 2016). Furthermore, in 2017, Coca-Cola finished developing its first line of kombucha products by subsidiary Organic & Raw called MOJO (The Coca-Cola Company, 2018). Rise is not a public company, so it is impossible to see its financial statements, but companies like PepsiCo and Coca-Cola have more experience in the beverage industry than Rise and more available capital to develop new products (McKenna, 2021; The Coca-Cola Company, 2022). While the MOJO brand of kombucha has not entered Canada yet, if they do, it will probably become one of Rise's main competitors based on Coca-Cola's past success and experience. PESTEL Analysis Political Factors Rise kombucha uses only organic ingredients (Rise, 2022b). Canadian organic farms and products are subject to industry regulations (Canada Organic Trade Association, 2022). Rise's organic ingredients come from farms that must be verified by companies designated by the Canadian Food Inspection Agency (Canada Organic Trade Association, 2022). Regulation is one of the reasons that organic food is between 20% 12 to 60% more costly than non-organic food (The Canadian Press, 2018). Rise does not disclose their financial information, but it would be interesting to know what their profit margins are given the high cost of organic food. Economic Factors Current economic trends are hurting average Canadians' food budgets (Otis, 2022). Costs of living are rising in Canada (Otis, 2022), inflation is rising (Statistics Canada, 2022), and food prices are forecasted to go up five to seven percent in 2022 (Agri-Food Analytics Lab, 2022). Furthermore, rent prices have gone up 6.2% in just the last year (Rentals.ca, 2022). Rising costs make it harder for average Canadians to spend money on food and drink that they may feel is unnecessary (Otis, 2022). For some consumers, the $4 cost of Rise may be out of their price range. Sociological Factors A current trend is that consumers are looking to get more value for their money. Ernst & Young (2021) reported that 64% of their surveyed market were interested in getting more benefits, signaling that products should emphasize their value propositions more. One of Rise's main value propositions is that healthier organic ingredients are used (Rise, 2022b). Rise puts "organic" on its label, but it is small and does not stand out. If Rise made the word "organic" on their label larger, it might entice more new consumers to try their product because its health benefits. 13 Technological Factors Rise Kombucha (2022d) has been developing its fermentation process for over ten years and does not make its process public to make sure that Rise's flavour is unique. Almendarez (2020) reports that BI Nutraceuticals have developed a method where tea ferments in large volumes. Next, the live bacteria is removed, and the liquid is dried into powder which will not ferment into alcohol, does not have to be refrigerated, and is cheaper to store (Almendarez, 2020). If it is advantageous for Rise to produce lower cost kombucha line to reach a wider part of the market, using this technology from BI Nutraceuticals might be a start, as long as Rise can be confident that the complexity of taste in the cheaper product is up to Rise's standards. Rise could potentially a new market using this technology. Legal Factors As seen on the bottle, Rise Kombucha contains raw, fermented tea that contains < 0.5 % alcohol by volume. Inspection Canada (2020) states that although kombucha drinks are not brewed to have high alcohol levels, their alcohol levels depend directly on the process used for fermentation, the method of transport to retailers, and the way they are stored. According to Rise (2022c), kombucha must be refrigerated, or it will continue to ferment. Continuous fermentation can cause two problems: first, the bottle could explode due to the carbon dioxide gas buildup from the fermentation process, and second, the alcohol level will rise (Rise, 2022e). Under the Canadian Food and Drugs Act, drinks with 1.1% alcohol by volume Health Canada must declare their alcohol level 14 on the label (Inspection Canada, 2020). Inspection Canada (2020) states that any company selling fermented beverages must ensure that their drinks have labels that show the alcohol level. Therefore, Rise must ensure that the product does not break the law and contains less than 0.5 % alcohol. Environmental Factors Rise Kombucha uses organic ingredients. Only natural pesticides are used in organic farming (Organic Alberta, 2019). Therefore, organic farming is considered by many to be much more sustainable than non-organic farming (Varanasi, 2019). Organic farming also incorporates more variations of plants which improves biodiversity and increases soil quality (Varanasi, 2019). As well, organic farming produces less pollution from pesticide run-off and fertilizer (Varanasi, 2019). Rise's use of organic ingredients therefore contributes to a healthier ecosystem. EXISTING MARKETING STRATEGY Positioning of the Product Rise's website banner says about Rise's classic kombucha line: "great taste never felt so good" (Rise, 2022a). Therefore, Rise is positioning its classic line as a great-tasting beverage that makes consumers feel better – through its healthiness – than any other beverage. This effort seeks to differentiate Rise's kombucha from good tasting but unhealthy beverages like Coca-Cola. One 355mL can of Coca-Cola Classic has 39g of sugar (The Coca-Cola Company, 2022) and therefore tastes good but contributes to 15 disease. Even Coca-Cola's artificially sweetened drinks have been associated with health problems: a recent study with the European population found that both sugary and artificially sweetened soft drinks are connected to increased mortality (Kim & Adhikari, 2020). On the other hand, many have associated kombucha with improving the immune system, aiding the reduction of irritable bowel syndrome, helping with weight loss, and helping reduce blood pressure (Nyhan et al., 2022). Rise's kombucha is healthy, tastes great, and makes most consumers feel great, and Rise wants their prospective consumers to know this. About their new 1g of sugar per serving line, Rise states: "experience the taste of fruit forward-thinking" (Rise, 2022a) By accompanying the common phrase "forwardthinking" with the word "fruit" in a new way, Rise is attempting to position their 1g of sugar line in the minds of their consumers as an innovative beverage. Usually, kombucha has sugar due to the fermentation process needing sugar (Nyhan et al., 2022). Rise has figured out how to fine-tune its kombucha-making process to remove as much sugar as possible during fermentation, leaving only 1g per serving. Marketing Strategy One of Rise’s key marketing strategies is utilizing social media to reach consumers. Kotler et al. (2013) state that social media is a vital marketing strategy tool (p. 507). Rise entices consumers who like their products into using the Instagram hashtag, #risekombucha, by featuring randomly chosen posts on their website (Rise, 2022a). The 16 initiative has been quite successful as there are 6,073 posts on Instagram using the #risekombucha hashtag (Instagram, 2022). Lithium (2017) states that brands can strategically use social media to increase success. For example, customers spend more when they engage with brands’ social media channels (Lithium, 2017). Also, these customers are more likely to spread positive reviews about the brand through word of mouth (Lithium, 2017). Furthermore, Millennials have proven difficult to reach through conventional marketing methods (Valentine & Power, 2013). However, Millennials respond well to social media communication (Valentine & Powers, 2013). Therefore, it is a good choice to engage with Millennials through social media. Rise also regularly posts new promotional photos on Facebook and Instagram to keep its social media presence "fresh", which is also important (Lithium, 2017). RECOMMENDED MARKETING STRATEGIES The first recommended marketing strategy is to design point-of-purchase displays that stand out in the stores. These displays should highlight the key value propositions of Rise Kombucha. The innovativeness of Rise's line through its many distinct flavours in the classic line can be highlighted by the use of Rise kombucha’s natural colours on the display. The healthiness of Rise can be communicated by using the word "organic" on the display. Currently, Walmart in Ontario has no unique display to grab attention for Rise's products. Point-of-purchase displays can increase sales by generating unplanned 17 purchases (Keh et al., 2021). Consumers who have not heard of Rise but are at Walmart to buy organic food will notice Rise's products more if they are in a unique display. One concern is that the point-of-purchase displays may not generate a return on investment (ROI), but Keh et al. (2021) found that the displays foster increased sales which provide positive ROI. Furthermore, Rise's product development team could work to design displays that fit inside the cooled food product shelves in supermarkets and mass retailers so that a special cooler would not be needed, which be cheaper than stand-alone refrigerated displays. The second recommended marketing strategy is to make the word "organic" stand out on the Rise labels. If Rise incorporates point-of-purchase displays that feature the word organic on them, it is likely that it will take considerable time to design and implement them in stores. Simply making the word “organic” on their label more visible would be a cheaper and easier way to start highlighting that desirable feature. The word "organic" should stand out because studies find that a large number of consumers who buy organic food do so from regular supermarkets that are mainly made up of non-organic food. Consumers who are new to kombucha but buy their organic food from regular supermarkets may not know that Rise kombuchas are organic and might be more interested in buying Rise if they know it is organic. Highlighting the word "organic" on the label is also vital because it establishes the product as credibly healthy, which can justify the consumer paying the higher price (Massey et al., 2018). 18 The third recommendation is to draw attention to Rise's kombucha online by offering coupons. Smith (2011) found that Millennials who seek healthy products like engaging with brands online. Many Millennials trade their opinions and time for deals on products they like as long as the survey process is short (Weyland, 2011). As mentioned above, Rise defines itself through its innovative offerings, and gathering more information from consumers in exchange for discounts could be beneficial as Rise will be able to design new products and improve existing products based on their feedback. CONLCUSION Since 2008, Rise has become quite successful, developing twelve flavours of kombucha with unique, delicious, and healthy flavours. They also have expanded the scale of their manufacturing operation considerably, from a small kitchen to a large manufacturing plant. Their ability to secure venture capital funding shows that they have a good business model with a good product. There are things they can do to improve, though. To achieve a higher level of success, they should look at increasing the visibility of their products in stores with point of purchase displays that communicate their products’ strengths. They should also increase the visibility of the key word “organic” on their label, as that word is very important to healthy eaters. Lastly, they should use offer one of their target markets – Millennials – the opportunity to get coupons for feedback about current products and new product ideas in order to create better new product offerings in the future. 19 REFERENCES Agri-Food Analytics Lab. (2022). Canada’s Food Price Report 2022. https://www.dal.ca/sites/agri-food/research/canada-s-food-price-report-2022.html Almendarez, S. (2020, March 9). Crafting commercial kombucha to meet consumer needs. Food Beverage Insider. https://www.foodbeverageinsider.com/beverages/crafting-commercial-kombuchameet-consumer-needs Businesswire. (2012, July 30). Research and markets: Understanding the Canadian LOHAS consumer. Research and Markets. https://www.businesswire.com/news/home/20120730005588/en/Research-andMarkets-Understanding-the-Canadian-LOHAS-Consumer Canada Organic Trade Association. 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