LISTENING : A Communication Must LISTENING : DEFINITION Listening is the active process of receiving and responding to spoken (and sometimes unspoken) messages. Listening is not just hearing what the other party in the conversation has to say. "Listening means taking a vigorous, human interest in what is being told us," said poet Alice Duer Miller. "You can listen like a blank wall or like a splendid auditorium where every sound comes back fuller and richer." 6 7 LISTENING : DEFINITION Listening is receiving language through the ears. Listening involves identifying the sounds of speech and processing them into words and sentences. When we listen, we use our ears to receive individual sounds (letters, stress, rhythm and pauses) and we use our brain to convert these into messages that mean something to us. LISTENING : DEFINITION Listening in any language requires focus and attention. It is a skill that some people need to work at harder than others. People who have difficulty concentrating are typically poor listeners. Listening in a second language requires even greater focus. TRAITS AND BEHAVIOR OF A GOOD LISTENER BARRIERS TO EFFECTIVE LISTENING TECHNIQUES TO IMPROVE LISTENING SKILLS BENEFITS OF GOOD LISTENING