BNK401SEM: New Account
Procedures & Account Maintenance
TOPIC 2-Part 1 :Opening New Accounts
Outline
• Operate Opening New Accounts
• Access to Accounts for the Unbanked and
Under-banked
• Utilize Computer Training / System Knowledge
Opening New Accounts
• Customer Service Representative(CSR) or
Tellers major role is to open new accounts.
• Senior tellers also called to open accounts for
customers.
• Address, identification cards, tax identification
numbers, FNPF details: standard account
information to open new accounts.
Opening New Accounts
• Type of products explained to customers.
• Example: Checking, savings, certificate of
deposit, money market deposit
• Type of account explained to customers.
• Example: individual, joint or business
Opening New Accounts
• Customers Need:
Tellers to anticipate customers need because
not all customers walk in the lobby and tell
you what kind of account they want.
Access to Accounts for the Unbanked
and Under-banked.
• Under-banked:er
Customers who do not have access to financial
services and products offered by banks.
• Unbanked
Customers who do not have bank accounts
and they prefer to make payments with cash.
Access to Accounts for the Unbanked
and Under-banked.
• Importance of Financial Institutions to
search for unbanked and under-banked:
Potential excellent customers eventhough
they not have a banking relationship.
Positive approach towards customers will
enable them to do business more often with
the bank.
Access to Accounts for the Unbanked
and Under-banked
• Business opportunities.
• Customer base.
• Building a relationship with the unbanked and
under-banked.
Targeting Money Management for
Young Adults
• Targeting young adults at an early stage in
educating them on the importance of saving
and investment.
 High School
 University
Starting a Career
 Starting a life investment
 Starting a Family
Computer training / Systems
Knowledge
• Tellers Role: maintaining accurate records and
customer information.
• These include:
 Customer Information Standards
Codes Directly
 Systems Procedures
Computer training / Systems
Knowledge
Customer Information Systems:
Name
Address
TIN-Tax Identification Number
Computer training / Systems
Knowledge
• Tellers/CSR have to know how to:
Identify the owner of a record.
Enter information of customer record through
specific instructions.
Computer training / Systems
Knowledge
How to tie relationships
 Address Standards
Short Name Standards (entering an
abbreviated version of customer’s name)
Other customer information
Computer training / Systems
Knowledge
Customer - Codes Directly
The codes directly acquaints Teller with the
data code that relate to Information such as:
*Account Level (e.g. demand deposit)
* Classification Type (e.g. individual account)
*Mail Status (e.g. do not mail)
Computer training / Systems
Knowledge
* Insider (e.g. Director)
* Certification (e.g. not certified)
* Tax Identification Number (e.g. Business)
* Relationship: (e.g. power of attorney)
* Deposit Product (e.g. checking account)
Computer training / Systems
Knowledge
System Procedures
Teller learn these procedures when opening
new accounts. i.e:
*Main menu screen: Teller select from a listing
of available products offered by the bank.
Computer training / Systems
Knowledge
*Series of data entry screen appears: Teller
complete the required customer and document
print information on this screen.
Function keys:
streamline the operation
keyboard operations
Key to efficiently open new accounts
Computer training / Systems
Knowledge
• Processing a new account:
i. Product selection from the menu
ii. Account select up screen
iii. Customer Information Screen
iv. Additional input information screen
v. Forms selection screen to print account
documents
References:
Chapter 3: New Account Procedures. pp. 1-14.
Damu, J, T. (2001). Payment Movement. Serial Course name,
Tabular Application Development for Information Systems.
Publisher, Springer New York. pp. 122-138.
Kritzer, A. (2012). Opening an Account. Publisher, Apress. pp.
195-212.
http://www.immihelp.com/newcomer/bankaccount.html
End of Lecture
Thank you for your attention
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