Core 1 practice questions
1. A technician needs to configure a high-end workstation with four hard drives for
redundancy. The customer wants the end result to have the highest capacity possible but still
have the ability to survive a drive failure.
Which of the following RAID levels should the technician configure to accomplish this?
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RAID 0
RAID 1
RAID 5
RAID 10correct
Question was not answered
2. A user is configuring a mobile device to retrieve email from an ISP In the process of
verifying the connection, the user receives a message stating the outbound connection
cannot be completed .
Which of the following BEST describes the user's connection trouble?
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SMTP port numbers need to be reconfiguredcorrect
An alternate IMAP server needs to be selected.
POP3 needs the SSL state reconfigured.
The user needs to connect using SNMP
Question was not answered
3. A technician is troubleshooting a network that is experiencing inconsistent connections
through one of the network drops in the board room. The technician wants to verify the
integrity of the network run but needs to identify which cable comes from the board room.
However, none of the network connections in the network room are labeled.
Which of the following are the BEST tools for the technician to use to identify the correct
network run to troubleshoot? (Choose two.)
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Cable stripper
Cable testercorrect
Tone generator
WiFi analyzer
Multimetercorrect
Probe
Question was not answered
4. A technician is selecting a projector for a conference room that always has a significant
amount of light due to the building design.
Which of the following is the MOST Important property In this case?
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Resolution
Lumen output
Keystone
Contrastcorrect
Question was not answered
5. Which of the following connectors would MOST likely be found on an RG-6 cable?
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Molex
DB9
BNCcorrect
RJ45
Question was not answered
6. Which of the following server roles would be used to host mapped drives on a corporate
network?
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Webserver
File servercorrect
DNS server
Mail server
Question was not answered
7. A SOHO wants to reduce printing costs.
Which of the following forced configurations would BEST accomplish this goal?
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Duplex printingcorrect
Portrait orientation
Decreased resolution
Forced collating
Question was not answered
8. The touch-screen feature on a Windows device has stopped working.
Which of the following should the technician check FIRST?
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Device Manager
Performance Monitor
System configuration
Digitizer settingscorrect
Question was not answered
9. An office has a network that has all computers connected to two switches. The switches
are connected with a fiber cable. The computers and switches are all located in the same
building.
Which of the following network types does this describe?
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WAN
PAN
LANcorrect
MAN
Question was not answered
10. A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is
concerned about IoT devices getting hacked.
Which of the following BEST address the customer’s concerns? (Choose two.)

Use the latest encryption standard on the wireless network and set a strong
password.correct
Enable two-factor authentication for the IoT device’s cloud account, if it is available.correct
Separate the IoT thermostat by segregating it in a DMZ network.
Disable wireless access on the thermostat to make it unshakable.
Upgrade the customer’s router to the latest version to improve network security.
Upgrade the customer’s wireless network encryption to WP
Question was not answered
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11. Which of the following would MOST likely be used 10 assign a permanent address to a
host on a network using dynamic IP addresses?
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DHCP reservationcorrect
Static IP address
MAC filtering
APIPA
Question was not answered
12. After replacing a failed mother board in a user’s computer, the technician receives a
report that the computer is behaving erratically. The user states the computer shuts down
randomly throughout the day and freezes frequently. The technician performs a memory
diagnostic, and it reports no issues.
Which of the following should the technician check NEXT in troubleshooting this issue?
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Reseat the memory and reset the BIOS to default settings
Add heat sinks to each installed memory module
Enable overclocking functionality in the BIOS
Ensure all case fans are plugged in and workingcorrect
Question was not answered
13. Users all over campus are calling the help desk to report issues connecting to the
Internet. The help desk follows a script to ask questions about their issues. All the users
answer the questions similarly A help desk technician confirms no environmental changes
have taken place and is currently looking through multiple system and application logs.
Which of the following steps in the troubleshooting methodology is the technician currently
performing?
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Testing the theory to determine cause
Identifying the problemcorrect
Documenting findings actions, and outcomes
Establishing a plan of action to resolve the issue
Question was not answered
14. A customer travels often and needs to connect a laptop to the home office server. The
customer wants to use a cell phone data connection but has connected to the wrong network
in the past.
Which of the following would work BEST to ensure a secure connection through the cell
phone?
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Bluetooth with PIN
Tethering with USB
Hotspot with WPAcorrect
Public WiFi with password
Question was not answered
15. Ann, a user, has been unable to print Jo the network printer. While attempting to print a
document, she noticed the printer was turned off. She then turned the printer on but still
could not print.
The technician who Is assisting Ann asks If she rebooted her PC. but Ann says she did not
have time due to a meeting. Other users who arrived to work after her are able to print
successfully. The technician looks at Ann's workstation and sees the printer is grayed out.
Which of the following is the MOST likely cause of this issue?
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The print queue is backed up and needs to be cleaned out.
DHCP has assigned a new IP address to the printer.correct
The printer is appearing as offline and needs to be set as online.
A duplicate IP address Is conflicting with the printer's I
Question was not answered
16. The IT department recently upgrade client computer for the graphics department. A user
reports the new computer has not worked since up. It , makes unusual sound when pressing
the power button.
A technician verifies the power cable works and the computer is connected properly to both
data and power. The monitor powers on but display the message NO source.
Which of the following BEST explains the cause of this problem?
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There is insufficient power to the computercorrect
There is back screen on system boot.
The computer is overheating.
The error beep codes on POS
Question was not answered
17. A technician is installing an optical drive in an engineering workstation that allows for
optical media backups up to 128GB for each project.
Which of the following doves should the technician install in the workstation?
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DVR-RW DL
BD-Rcorrect
LTO-2
CD-RW
Question was not answered
18. An engineering company is experiencing issues When accessing multi-gigabyte files from
their local drives. It can take a very long time to access the files but once they are opened
speeds are acceptable.
Which of the following recommendations will a technician MOST likely make?
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Install SSDs in the machinescorrect
Add a NIC to support 1Gbps
Upgrade the RAM to a higher speed
Replace the current processors with higher clock-rate CPUs
Question was not answered
19. A user’s personal laptop has been behaving erratically for the past month. Today,
however, the user cannot perform any work on the laptop, as the device locks up immediately
after logging on. Believing the issue to be a malware infection, a technician takes the laptop
back to the workbench for additional tests and diagnostics. A full-system malware scan
returns inconclusive results. The user reports only new software installations have been
made to the laptop.
Following best practice methodologies, which of the following should the technician perform
NEXT to resolve the problem?
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Uninstall the new software applications
Document the findings and report them to the user
Do a full backup of the system datacorrect
Perform a format and System Restore
Question was not answered
20. Which of the following networking protocols would be BEST track packages through a
sorting facility?
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RFID
NFC
Bluetooth
Zigbeecorrect
Question was not answered
21. A technician Installs a new PoE-capable wireless access point using a 200ft (61m) cable,
but the access point does not power on when plugged Into the Ethernet cable. The technician
verifies the Ethernet cable Is plugged Into a working switchport.
Which of the following should the technician do to resolve this issue?
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Relocate the AP closer to the switch.
Replace the Ethernet cable with Cat 3.
Set the switchport to autonegotiate.correct
Install a power injector.
Question was not answered
22. A user reports being unable to browse the Internet. A technician believes the cause of the
issue is related to DNS.
Which of the following should the technician perform NEXT?
Test the theory by attempting to browse to a website’s known IP address.correct
Implement preventive measures by manually assigning a DNS server to the P
Identify the problem by running the command ipconfig /flushdns.
Document the findings in the organization’s local knowledge base.
Question was not answered
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23. A user is not receiving emails on a laptop. A technician is able to send emails using the
local client, however no new emails are being received. The POP3 and SMTP settings in the
corporate email configuration look correct. The technician notices a new antivirus program
was installed on the machine recently.
Which of the following is MOST likely causing the program?
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The POP3 port is being blockedcorrect
The email password stored is incorrect
The user needs to enable TLS
The user is not connected to the internet
Question was not answered
24. A user primed a report on a workgroup inkjet printer, but the pages have smeared Ink on
them.
Which of the following should a technician check FIRST to address this Issue?
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if the print quality setting is set to best
If there is no debris In the paper pathcorrect
If the correct media type is selected
If the print heads are calibrated
Question was not answered
25. While on an airplane, a user wants to use wireless headphones to listen to music that is
stored on a smartphone.
Which of the following should the traveler perform to use the headphones?
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Enable WIFcorrect
Enable Bluetooth.
Disable NF
Enable a hotspot.
Question was not answered
26. An analyst asks a technician to recommend a solution for a customer in the software
development industry, where the customer can test a variety of OS’s running the various
applications that the customer produces. The customer wants to minimize the investment in
hardware.
Which of the following solutions should the technician recommended to BEST meet the
customer’s requirement?

Purchase a number of low-cost devices, installing the required Oss and applications on each
one. Use separate machines for each testing environment.
 Purchase a high-end system meeting the hardware requirements for all of the individual Oss
and applications. Configure a VM for each testing environment.correct
 Purchase one computer and create images for each computer configuration and O
 Re-image the machine for each testing environment.
 Purchase a number of computers, installing a VM on each one. Configure each VM with an
OS for the testing environment.
Question was not answered
27. A workstation has RAID 1 and RAID 5 arrays. Although performance is not degraded,
management software is reporting a hard disk failure.
Which of the following should a technician do NEXT?
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Check one of the RAID 1 disks for failure
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Rebuild the RAID 1 disks for failure
Check one of the RAID 5 disks for failurecorrect
Rebuild the RAID 5 array
Question was not answered
28. An administrator is configuring a virtualization workstation that will host several missioncritical VMs for the human resources department The workstation will be required to support
multiple users at once, and large amounts of data will be accessed daily .
Which of the following components will BEST meet these requirements? (Select THREE).
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Quad-core CPUcorrect
Solid-state drivescorrect
Additional RAMcorrect
Redundant PSUs
RAID 0 array
High-end GPU
RAID 6 array
Question was not answered
29. After setting up a DHCP server and a DNS server a technician would like to centralize all
of the events generated by the two servers so they can be viewed in one dashboard.
Which of the following is a data source used to populate the dashboard?
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Netstat
Host filecorrect
Perfmon
Syslog
Question was not answered
30. Which of the following Internet connection types often terminates at a switching center
and then requires the use of a different media for the last mile to the customer?
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ISDN
DSLcorrect
Fiber
Cable
Question was not answered
31. A user wants to do weekly full-system backups on a laptop while minimizing the time
required to perform the task.
Which of the following would be BEST to use?
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Thunderbolt 2correct
USB 3.1
802.11ac
802.3ab
Question was not answered
32. A technician is building a new PC and needs to install RAM. The motherboard has four
slots, which are grouped in pairs.
Which of the following types of RAM would be MOST appropriate?
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Single channel
Dual channelcorrect
Triple channel
Quad channel
Question was not answered
33. Which of the following cloud models would MOST likely be described as a service in
which the customer has no responsibility for application patching?
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IaaS
SaaScorrect
Private cloud
PaaS
Question was not answered
34. Which of the following connector types would MOST likely be used to charge a laptop
computer?
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RJ45
USB-C
eSATA
Lightningcorrect
Question was not answered
35. A technician wants the number of virtual machines hosting a web application in the public
cloud environment to scale based on real-time traffic on the website.
Which of the following should the technician configure?
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Resource pooling
Rapid elasticitycorrect
Measured service
High availability
Question was not answered
36. After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer
connects to his automobile automatically when near it, Joe, restarts the smartphone, but the
problem persists.
Which of the following should a technician do NEXT to restore the previous functionality?
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Connect the smartphone to the automobile via USB
Reenable the smartphone’s Bluetooth radiocorrect
Perform a rollback of the smartphone’s OS
Pair the smartphone with the automobile
Question was not answered
37. A technician is building a new PC and needs !o install RAM. The motherboard has four
slots, which are grouped in pairs.
Which of the following types of RAM would be MOST appropriate'?
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Single channel
Dual channelcorrect
Triple channel
Quad channel
Question was not answered
38. A technician is configuring a high-performance workstation. The technician needs to
choose storage for the boot drive with the highest performance possible.
Which of the following drive types BEST meets this requirement?
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MicroSD
15K rpm
NVMecorrect
USB flash
Question was not answered
39. An engineer is working at a remote site that does not have Internet access.
Which of the following features should the engineer use to connect a laptop to the Internet if
hotspot functionality is unavailable?
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Tetheringcorrect
Near field communication
Wireless LAN
Virtual private network
Question was not answered
40. A technician is configuring a new desktop and wants to implement lull disk encryption.
When attempting this task, the technician gets an error staling the device cannot be
encrypted.
Which of the following does the technician need to enable so the drive can be encrypted?
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BIOS
TPMcorrect
EFS
UEFI
Question was not answered
41. A computer that had been running properly for about three years no longer boots A
technician observes the computer attempts to pass POST but it beeps three times before
crashing. The computer then attempts to boot again and repeats the process.
Which of the following is MOST likely the cause of the problem?
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Mismatched memory speed type
Improperly seated memory modulescorrect
Malfunctioning memory modules
Incorrect memory type installed
Question was not answered
42. Which of the following connectors would be used to connect the cable leading to the
power supply to an IDE hard disk drive?
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SCSI
Lightning
BNC
Molexcorrect
Question was not answered
43. A business owner wants to filter objectionable content from being accessed with an
internet browser.
Which of the following network devices would be BEST suited for this task?
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IPS
Web server
Firewall
Proxy servercorrect
Question was not answered
44. Which of the following is a common use tor NAT?
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Automatically assigning network addressescorrect
Hiding the network portion of an IPv4 address
Connecting multiple devices through a single public IP address
Resolving alphanumeric names to addresses
Question was not answered
45. A user is unable to print to a printer on the network. When a technician runs the ping
command, the technician receives a response. However, the hostname is correct when the
technician runs the nslookup command.
Which of the following BEST describes the issue the technician is seeing?
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A missing subnet mask
An IP address conflictcorrect
An incorrect default gateway
A DHCP timeout
Question was not answered
46. Company management wants to be able to give users the ability to work remotely during
periods of bad weather.
Which of the following should be enabled to allow the workforce to do this?
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NAT
VLAN
VPNcorrect
HIPS
Question was not answered
47. A user wants to build a new home computer that will be used exclusively for the latest
offline games. The user consults with a technician on the best hardware to purchase. The
user has already picked out the CPU, GPU. RAM, and motherboard, but is unsure what else is
important to achieve top performance.
Which of the following should the technician suggest? (Select TWO).
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IDE connectors
PCIe slotscorrect
TPM unit
Liquid cooling
Gigabit NIC
Thermal pastecorrect
Visualization
Question was not answered
48. Which of the following explains how a cloud computing provider is able to provide
scalable services to several different clients?
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Synchronizationcorrect
Measured service
Resource pooling
On demand
Question was not answered
49. A company wants to purchase new equipment for its help desk team. Team members
work in a 24/7 environment and share desks with coworkers from other shifts. The company
already has dual monitors set up on each desk but decides replacing the existing desktops
with laptops would be the best business decision to support the mobility needs.
Which of the following laptop features or accessories would be BEST suited for this business
environment?
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KVM
VPN
Privacy filters
Docking stationscorrect
Port replicators
Question was not answered
50. A technician would like to install an internal storage drive for a computer.
Which of the following cable connectors would MOST likely be used to transfer data? (Select
TWO).
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USB-C
IDEcorrect
SATAcorrect
USB-A
Motex
Lightning
Question was not answered
51. A user received the following error message while trying to access a shared drive:
Network Path was Not Found.
Which of the following should be performed to resolve the issue? (Select TWO).
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
Set the NIC to full duplex.
Disable the local firewall.
Reset the TCP/IP stack.correct
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
Disable the Ethernet adapter.
Use static IP addressing instead of DHC
Flush the DNS cache.
Question was not answered
52. An instructor had been lecturing for 20 minutes and utilizing the overhead projection
system, when the projector suddenly went blank. A technician was dispatched and was able
to start the projector after several
minutes; however, the screen went blank after briefly displaying the slideshow.
Which of the following would be the technician’s NEXT best option?
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Install a new bulb
Reseat the VGA cable
Reboot the laptop
Check the projector cooling fancorrect
Adjust the projector’s sleep settings
Question was not answered
53. A user reports the following issues with a smartphone:
• Wrong Hems selected
• Multiple selections with a single touch
• Incorrect letters write typing
• Does not hold a charge
Which of the following would MOST likely resolve these issues?
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


Replacing the charging device
Checking the charge level
Replacing the screencorrect
Checking for a swollen battery
Removing the screen protector
Question was not answered
54. A systems administrator receives a notification from the RAID controller that the RAID 5
array is degraded. Upon logging into the server, the administrator sees that on local disk 0,
physical disk 2 has failed.
Which of the following is the BEST course of action to take to resolve the problem?
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Schedule system downtime and replace physical disk 2. Wait until the array is rebuilt and
confirm in the RAID controller that the system is no longer degraded.correct
Immediately replace physical disk 2. Wait until the arrays is rebuilt and confirm in the RAID
controller that the system is no longer degraded.
Delete logical disk 0 and manually configure a new RAID array only using the known-good
working drives. Wait until the array is rebuilt and confirm in the RAID controller that the
system is no longer degraded.

In the controller, convert the RAID 5 array to RAID 0 array to avoid system downtime. Wait
until the array is rebuilt and confirm in the RAID controller that the system is no longer
degraded.
Question was not answered
55. A user calls the help desk stating a laptop is performing slowly and the hard drive activity
lights are blinking continuously. A technician checks for enough hard drive space, disables
antivirus and indexing services, and runs a full-system diagnostics check, which returns no
failure.
Which of the following should the technician do NEXT?
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

Install a new hard drive
Check for hard-drive firmware updatescorrect
Replace the hard drive with a solid state drive
Configure the laptop in high-performance mode
Change the boot order in the system BIOS
Question was not answered
56. A laser primer is consistently having Issues picking up paper from me tray as the print is
initiated. There are no problems with print quality.
Which of the following parts should be replaced FIRST?
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


The fuser
The tray assemblycorrect
The toner
The rollers
Question was not answered
57. Which of the following speeds would a wireless network perform at when the network is
built in bridge mode containing 802.11g, 802.11n, and 802.11ac access points?
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
11Mbs
54Mbs
450Mbs
1300Mbscorrect
Question was not answered
58. A network administrator has discovered an amber indicator light on one of the redundant
PSUs of a production server that went offline.
Which of the following is the FIRST step in troubleshooting this issue?
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


Check the connectivity of the power cable.
Check the battery backup systemcorrect
Check the power settings of the server.
Check the fans of the server
Question was not answered
59. A technician is setting up RAID 5 on a server that needs to be highly available.
Which of the following is the BEST option to use for the array?
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

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Hot spare drives
Large capacity drives
Hot swappable drives
Solid state drivescorrect
Question was not answered
60. An end user is building a small home media server. The user wants to be able to add and
remove hard drives without powering down the server.
Which of the following should be enabled to allow for this?
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


NVMe
AHCIcorrect
ATAPI
UEFI
Question was not answered
61. A technician receives a laptop from an end user who reports that some aspects of the
image are left behind when applications are closed and persist until reboot. The technician
also notices black dots throughout the screen. The technician recalibrates the display
settings and updates the drivers for the display adapter, but the issue persists.
Which of the following is the laptop MOST likely experiencing? (Choose two.)
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Artifacts
Distorted geometry
VGA degradation
Burn incorrect
Dead pixelscorrect
Distorted image
Question was not answered
62. Which of the following peripherals would a company use to take inventory quickly and
update price tags for products? (Choose two.)
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

Barcode scannercorrect
Label printer
Magnetic readercorrect
KVM switch
NFC device
Flatted scanner
Question was not answered
63. A developer wants to be able to run a virtual machine on a desktop for application testing.
Which of the following should a technician implement to complete this request?
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


KVM
Thin client
Remote desktop
Type 2 hypervisorcorrect
Question was not answered
64. A user’s smartphone has been slow recently. A technician sees the phone was purchased
two months ago, and it is top of the line. About a month ago, a new OS update was installed.
To address the issue, the technician runs a hardware diagnostic on the device, and it reports
no problems.
Which of the following is MOST likely the cause of the performance issue on the device?
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


Too many applications are running updatescorrect
The device is currently running in airplane mode
The internal memory is failing on the device
The OS update is too resource intensive for the device
Question was not answered
65. Ann, an accountant, reports that after turning on her new laptop, she received a message
stating her IP address is already in use on the system. She tried going back to her old
desktop, which she now only uses for email, but received the same message. The technician
checks the account and sees a comment that Ann requires a special network setup to
connect to the banking software.
Which of the following should the technician do to resolve the issue?




Remove the static IP configuration from the desktop.
Set the laptop configuration to DHCP to prevent conflicts.correct
Replace the network card in the laptop, as it may be defective.
Bridge the LAN connection between the laptop and the desktop.
Question was not answered
66. A systems administrator wants to take advantage of the benefits of the major cloud
providers while retaining some data and services in the local datacenter.
Which of the following types of cloud model should the administrator consider?




Public
Private
Hybridcorrect
Community
Question was not answered
67. A customer contacts the help disk stating a laptop does not remain charged for more than
30 minutes and will not charge more than 15%.
Which of the following components are the MOST likely causes the issue? (Select three.)
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

LCD power invertercorrect
AC adapter
Batterycorrect
Processor
VGA card
Motherboardcorrect
Backlit keyboard
Wireless antenna
Question was not answered
68. Which of the following connectors is commonly known as serial?




RG-6
RJ11
RS-232correct
BNC
Question was not answered
69. A user is experiencing slow performance on a workstation. A technician Investigates and
speculates the performance issue is being caused by an excessive number of background
services running at startup. The technician troubleshoots the issue, and then finds and
disables many services that have been running at startup. Next, the technician informs the
user the remediation is complete. The following morning, the technician receives a call from
the same user reporting performance is still slow.
Which of the following troubleshooting steps did the technician MOST likely fall to complete?
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

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Establish a theory of probable cause.correct
Identify the problem.
Verify full system functionality.
Document findings, actions, and outcomes.
Question was not answered
70. A technician is building a workstation with 8GB of RAM that will host a VM. The VM will be
used to test software installations prior to mass deployment. The workstation will also serve
the installation files and packages necessary to install applications remotely on networked
devices that have passed the testing process.
Which of the following hardware components are needed for the setup to function as
required? (Select TWO)






Network interface cardcorrect
Secure boot
Single-core CPU
CPU virtualization support
Additional RAMcorrect
Hyperthreading
Question was not answered
71. Which of the following cable types should be used to connect a cable modem to a SOHO
router?




Thunderbolt
Coaxial
USB
Ethernetcorrect
Question was not answered
72. A computer has a static address configured and is able to connect to resources on the
same VlAN but is unable to access resources on other VLANs .
Which of the following should be configured to allow this communication?



Hub
Bridge
Routercorrect


Access point
Repeater
Question was not answered
73. Ann, a user, reports the 20GB hard drive on her VM is full. She frequently has to delete
files so the machine is usable again. Ann would like access to a machine with a larger hard
drive. Aside from the drive being too small, the machine works perfectly for Ann. A technician
checks the virtual host and sees it has about 400GB of available disk space.
Which of the following should the technician do to resolve the problem quickly?




Go into the hypervisor and increase the size of the hard drive.correct
Spin up a new VM for Ann with a larger hard drive.
Move the VM to another virtual host with more resources.
Upgrade the hard drive in the virtual host machine.
Question was not answered
74. Ann. an end user, hears multiple beeps each time she attempts to start her workstation,
but the computer does not boot successfully. The workstation was recently serviced for a
separate issue.
Which of the following will MOST likely resolve the current issue with the shortest amount of
downtime?
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

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Reseat the RAMcorrect
Replace the PS
Reset the BIO
Replace the HD
Question was not answered
75. A customer accidentally dropped a laptop while it was charging. The next day. the
customer noticed the laptop would not turn on and called a technician to investigate. The
technician confirmed the laptop would not turn on even though it is connected to the power
adapter.
Which of the following components was the MOST likely cause of this behavior?




The power adapter
The battery
The DC jackcorrect
The hard drive
Question was not answered
76. While troubleshooting a magnetic hard drive, a technician hears a loud clicking noise,
Identifies SMART, errors, and notices the operating system will not load.
Which of the following is MOST likely the Issue?




The cooling fans are faulty, causing overheating.
The read/write head Is falling.correct
The CPU is overclocked.
There are mismatched memory modules.
Question was not answered
77. A client needs an MFD to be configured wirelessly to support an office. Access to copying
should be restricted to employees; however, all users should be permitted to print from iOS
devices.
Which of the following should a technician configure to allow this to happen? (Choose two.)
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
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Ad-hoc wireless
Print server
Bluetooth
AirPrintcorrect
User authenticationcorrect
MAC filtering
Question was not answered
78. Which of the following is an APIPA address?




162.200.1.1
167.100.1.1
168.254.0.1
169.254.1.1correct
Question was not answered
79. A developer downloaded and installed a new VM on a hypervisor to test a piece of
software following the release of an OS patch. After installing the VM. the developer is unable
to download updates from the vendor.
Which of the following should the developer check?




The hypervisor's security configurations
The organization's security policies
The guest OS network settingscorrect
The resource requirements
Question was not answered
80. A technician needs to implement a disk array in a configuration that will prevent data loss
in the event of a disk failure but also provide the benefit of increased performance.
Which of the following would provide the BEST combination of fault tolerance and read/write
performance?
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


RAID 0correct
RAID1
RAID 5
RAID 10
Question was not answered
81. A shipping department is having problems with its thermal label printer. Two columns on
the left are not appearing on all labels.
Which of the following should a technician do FIRST?
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

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Verify the ribbon is correctly aligned to the labelcorrect
Run a label calibration
Remove stuck labels from the print path
Replace the print head
Question was not answered
82. A company is using a high-speed impact printer to create invoices on multi-layer forms.
The printing on the top copy looks OK, but the lower copies are almost unreadable.
Which of the following parts is MOST likely causing the problem?




Print headcorrect
Ribbon
Pickup rollers
Tractor feed
Question was not answered
83. Which of the following is a common use for NAT?




Automatically assigning network addresses
Hiding the network portion of an IPv4 address
Connecting multiple devices through a single public IP addresscorrect
Resolving alphanumeric names to addresses
Question was not answered
84. A user purchased a processor to upgrade a computer. After the installation, the computer
no longer boots, but everything appears to be installed correctly.
Which of the following should the user have done prior to installing the new processor?
(Choose two.)
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




Run a Windows Update
Verify the power requirements of the new CPUcorrect
Purchase a high-efficiency cooling system
Disable Secure Bootcorrect
Check for BIOS updates
Reinstall the operating system
Question was not answered
85. A user has reported application connectivity problems to the network administrator. The
network administrator knows there have been firewall configuration changes recently by a
security vendor and believes the issue could be related to a port being closed on the firewall.
Which of the following should the network administrator do NEXT?




See if the same application fails on another workstationcorrect
Go into the firewall and open the port
Verify system functionality on the user’s workstation
Document the issue for future reference
Question was not answered
86. The graphics has an issue with printing certain files. The printer does not print the
complete image on larger files. A technician verifies the network speed of the printer is set to
1GB and that regular text files print without issue.
Which of the following is the MOST likely cause of this problem?

The printer needs more RAMcorrect



The print server is timing out
The users are not printing in post-script mode
The printer network connection is set to half duplex
Question was not answered
87. A customer has two 8GB sticks of 2400-speed DDR4 installed in slots 1 and 2 of a
computer and wants to add more RAM. The customer purchases two additional 4GB sticks of
3200-speed DDR4 and installs then in slots 3 and 4. While installing the RAM into the board,
the user notices the board has “quad channel” etched near the RAM slots.
Which of the following can be said about the user’s channel configuration after upgrading the
RAM?




The computer is utilizing one channel.
The computer is utilizing two channels.
The computer is utilizing three channels.correct
The computer is utilizing four channels.
Question was not answered
88. A technician deploys a new laptop lo Ann. a user, who travels frequently and uses a
Bluetooth mouse. Ann reports that while typing on the keyboard, the mouse pointer randomly
moves around and selects things she did not intentionally click on.
Which of the following should the technician check NEXT to resolve this issue?




Uninstall the mouse driver and let the OS reinstall.
Configure the trackpad to turn off when the external mouse is in use.correct
Delete the Bluetooth pairing and repair the external mouse.
Ensure the trackpad firmware is updated to the latest version.
Question was not answered
89. A ghosted Image appears on the monitor at a user's desk. After looking Into the issue, a
technician determines It Is burn-In on the monitor. The technician replaces the monitor.
Which of the following should the technician do to BEST prevent this from happening again?
(Select TWO).






Change the desktop wallpaper image.
Schedule daily restarts on the P
Set a screensaver with rotating Images.
Change the display scaling.correct
Have the user power off the monitor when It Is not In use.
Set screen time-out settings.
Question was not answered
90. A technician needs to routinely run scripting commands in Linux but does not want to
walk over the server room every time to perform the task. The technician also travels
between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned
500GB hard drive.
Which of the following steps should the technician take to resolve this issue? (Choose two.)


Increase the memory to 8G
Install a Linux guest V




Add another 500GB hard drive.correct
Create a Linux LiveBoot Ccorrect
Repartition the hard drive.
Install Linux on a new ext3 partition.
Question was not answered
91. A customer wants to convert a graphic design workstation into a gaming computer. The
customer would like the loading times for games to be minimal.
Which of the following components needs to be added to finish this conversion?




Wireless network card
Trusted Plaform Modulecorrect
Solid-state drive
High-end sound card
Question was not answered
92. Following a recent malware infection, a user is unable to access network shares from the
local server. A technician verifies the device is able to connect to the Internet and the hosted
email provider off-site The technician also confirms the local server is online Additionally, a
malware scar reports the user’s computer is clean .
Which of the following is the best NEXT step to troubleshoot the issue?





Verify the DNS servers are configured properly on the device.
Assign a static IP address on the wired network connection
Run a speed test on the network to check for slow transfer speedscorrect
Confirm the network connection is not using a link-local address
Replace the Ethernet cable as it is causing limited connectivity
Question was not answered
93. A SOHO user wants a multifunction device to be set up for the office printer. Additionally,
scanning and fax capability must be set up for office employees only. Guest WiFi access will
open.
Which of the following configuration changes will BEST meet the user’s request? (Choose
two.)
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
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

Enable user authentication.correct
Disable remote printing.
Configure the print server.
Enable cloud settings.
Disable the wireless network.
Connect to a wired network.correct
Question was not answered
94. Company management wants to give users the ability to work from home during periods
of bad weather.
Which of the following would enable the workforce to do this?



NAT
VLAN
VPNcorrect
 HIPS
Question was not answered
95. A company offers several out-of-the-box computer configurations to its clients. A client
requests several new computers for its newest location, which will be used by guests to
check in upon arrival and fill out contact information.
Which of the following configurations would BEST fit this customer’s needs?




Touch-screen kioskcorrect
Thick client
CAD workstation
Virtualized host computer
Question was not answered
96. A laser printer in a SOHO is experiencing frequent jams. The printer has been reliable in
the past After installing a maintenance kit. the issue persists .
Which of the following is the MOST likely cause of the




Backed-up print queue
Printer driver
Fuser temperaturecorrect
Low-quality paper
Question was not answered
97. A technician is repairing a computer mat has been falling 10 POST. When the technician
presses the power button, the LED lights turn on. the tans rotate, and the hard drive spins up.
However, nothing displays on the known-good monitor, and the computer does not boot up.
Which of the following will MOST likely provide diagnostic information?




Pressing the F8 keycorrect
Motherboard lights
System specifications
BIOS information screen
Question was not answered
98. Which of the following makes it possible to use an IP phone without needing an AC
adapter?





Hub
UPS
PoEcorrect
NIC
QoS
Question was not answered
99. DRAG DROP
A customer, Ann, has requested two custom PCs, one to be used for gaming and the other to
be used as a virtualization workstation for her business.
The gaming PC should support the latest games and gaming peripherals.
The virtualization workstation should be able to host several production virtual machines as
part of Ann’s home business.
INSTRUCTIONS
Use the tabs at the top to switch between the PCs.
Objects should be placed on the appropriate slot/display areas and can only be used once.
All slot/display areas should be filled.
If at any time you would like to bring back the initial state of the simulation, please click the
Reset All button.

wrong
100. After a new laser printer was installed, users began reporting issues. Duplicate copies of
print jobs were not delivering fully separated copies; instead, similar pages were being
stacked.
Which of the following settings MOST likely needed to be checked to correct this issue?




Collationcorrect
Duplexing
Orientation
Quality
Question was not answered