Chelsey Cooper 121 South Oak Iola, KS 66749 (620) 228-2420 rae_ann84@hotmail.com OBJECTIVE: Detail oriented, self-motivated individual with concise problem solving abilities seeking to join a well established retail organization of professional individuals to add value and depth to operations and strengthen customer relationships while showcasing personal attributes and talents. Extensive management experience, retail exposure and continuing education have provided knowledge of various sales approaches, marketing concepts as well as customer service skills. PROFESSIONAL EXPERIENCE: January 2012 -- Present Great Southern Bank Iola, KS Teller I, Vault Teller Processed transactions, reconciled bank statements, directed customer calls to appropriate department Researched account history to solve issues to ensure customer satisfaction Referred products and services based on individual needs; developed strong long-term relationships Maintained adequate levels of cash and coin on hand to ensure daily operations Prepared and verified cash and coin shipments for branch distribution October 2003 -- November 2011 Blockbuster Video (Major Video of Kansas) Iola, KS Store Manager - July 2007 – November 2011 Established valuable, continuing relationships with customers, vendors and staff Monitored financial controls to maximize store profitability and sales performance Motivated and trained staff of up to 10 employees through suggestive sales incentive programs Initiated re-merchandising of store to increase product visibility and awareness Achieved status as "Top 10 Performance Store" within company, three consecutive years, 2008-2010 December 2002 -- April 2006 Iola, KS H&R Block Tax Preparer - January 2004 – April 2006 Prepared individual tax returns, federal and state, amendments and extensions Assisted in compiling records, categorizing receipts and tax filing for small business returns Assembled client tax returns, analyzed documents for errors and prepared them for electronic filing EDUCATION: July 2009 -- Present DeVry University Bachelors of Science Degree in Business Administration Degree emphasis in Sales and Marketing; Anticipated graduation: December 2013 Recognized on Dean’s List, Summer and Fall 2009; Cumulative Grade Point Average of 3.10 August 2003 -- May 2007 Associates of Science Degree Allen County Community College Chicago, IL Iola, KS Inducted as member of Phi Theta Kappa Honor Society Cumulative Grade Point Average of 3.34
