Topic 1 . Your close friend has just failed his/her motorcycle license test although he/she did try very hard for it. Express your sympathy, show some encouragement, and offer some good advice on how he/she can perform better in future. A: Hi B. How are you? B: Really bad A: What happened? B: I have just failed my motorcycle license test although I did try very hard for it. I can’t believe it. A: Oh. I’m sorry to hear that. But you need to try again. Give it your best shot B: I am going to try to take the motorcycle license text next time A: Hang in there. You can do it B: Thanks for your encouragement. Topic 2 . Your classmate’s beloved pet dog has gone missing for three days. Without a doubt, he/she is very sad and worried about it. Express your concerns and sympathy, then say something to cheer your classmate up. A: Hi B. How is it going? B: Not so well A: What’s up? B: When I went to the park, I have lost my beloved pet dog for three days. I looked for it around the part but I don’t see it A: Don’t worry. I believe you will find it soon B: I know. But I’m still very worried about it A: Oh. If I were you, I would look for another pet dog B: Yeah. That sounds great. Thanks for advice to me. Topic 3. You have been so stressed with school work this week that you lost your temper and got in an argument with your roommate yesterday. Make an apology, explain the situation, and offer to do something to make up for it. A: I know. I'm really sorry about that. B: Well, I know you didn't mean it. Don't worry about it. So tell me what happened withyou….? A: Nah, it's about my school work. I have no idea about it. Just because this lesson is too difficult for me to understand. B: Oh gosh. Have you asked your lecturer for more suggestions? A: Yes, I did it. But she told me that she couldn’t help me and I should look for many books and newspapers to read to find more information. B: Mmm I think I can help you. A: Really? B: Come on, don't worry too much. I will help you if necessary. A: Thank you so much. You're such a good friend. I'm so sorry about what happened yesterday. B: Apology accepted. Let's forget about this. I just hope you'll keep your temper from now on. A: Do you want go to coffe store with me B: let’s go Topic 4 . Yesterday was your younger sibling’s birthday and you completely forgot about it, which makes him/her very upset. Make an apology and come to a conclusion about how you will make up for it. A: Oh dear, I didn’t want to upset you. You know I didn’t mean to come home late. Just because I have a lot of work to do. I’m so sorry. B: No, you make me feel so sad. I’ve waited for you to start the party for 3 hours. A: Oh my god, I know it’s my fault. Don’t cry, pls B: You break your promise to me. I won’t play with you anymore. A: Really? You truly do that!? B: Yes A: Are you sure? You don’t want to eat some marshmallows before going to bed tonight? B: No, I won’t eat any candy today. A: No chips? B: No chips. A: No Fruit Jelly? B: (trả lời do dự)....Noooo A: Soooo, I will go to the zoo…, eat cotton candy…., drink bubble tea and cakes alone tomorrow. B: We should go to bed early. A: Oh I thought you were still sulky with me. B: No, I will forgive you. A: Aren’t you mad at me anymore? B: Just a little bit when you’re not at home. .A: Don’t worry about that. Now, it’s time to go to bed. We should sleep early to get more energy to go outside tomorrow. B: Goodnight Topic 5 . Five days ago, you made an online order to buy a watch from a luxury store. The order had been accepted, and you were told that the item would be sent to you in 2 days. However, you have been waiting for 5 days and haven’t heard anything about the delivery. Make a complaint to the store and negotiate how the issue can be fixed. A: Excuse me, is this a watch store? B: yes, what do you need? A: My order is 3 days late, can you check it for me? B: Sorry for the inconvenience, I will check with the delivery man now. A: ok!! Please solve it quickly because I have been waiting for 3 days. B: ok. We're really sorry, I'll give you a 20% off code for your next order. A: ok B: goodbye Topic 6. Tell a waiter at a well-known restaurant that your meal isn’t like how you ordered it. Let him/her know what the issue is and come to a solution about how it can be resolved. A: Excuse me! Are you out of vegetables today? B: I'm sorry, Sir. I don't understand... A: I ordered a Creamy Vegetable Soup and there aren't many vegetables in it. It's mainly just broth. B: I really apologize for that. Allow me to replace it with a better one. A; No. That's alright now. I'll just fill up on the main course. B: I assure you it won't happen again. As a token of our, we won't charge you for the soup. A: That's good. I hope we won't be disappointed with the food quality. B: You won't, sir Topic 7. Reassure your worried mother that you will be okay to move away from home for university life. Listen to her concerns and explain why she doesn’t have to worry A: The bus is coming, have you brought all your things? B: I've brought everything, I'm ready for college. A: It's good to hear you say that. When you get there, remember to call back, take care of your health, eat well. Well, I remember to be friends with everyone, if I go out, I have to leave early, and... B: Don't worry, my dear mother. You know I'm very open to people, I'm ready for living alone. The bus is here, I'll call you when I get there. i love you mom A: Goodbye, my son. I love you too A: The bus is coming, have you brought all your things? B: I've brought everything, I'm ready for college. A: It's good to hear you say that. When you get there, remember to call back, take care of your health, eat well. Well, I remember to be friends with everyone, if I go out, I have to leave early, and... B: Don't worry, my dear mother. You know I'm very open to people, I'm ready for living alone. The bus is here, I'll call you when I get there. i love you mom A: Goodbye, my son. I love you too Topic 8 . As a freshman, you haven’t been studying very well at university. Tell your close friend about the situation and ask him/her for some advice on the problem.: Me (M), Friend (F) M: Hello Cuong, it's nice to see you again, are you fine? F: Hi Quynh, I'm good, how about you? How is your university life? M: As a freshman. I find everything new and interesting. I made a lot of new friends and toured the whole school. It's very wonderful. F: Ya, I'm so glad to hear this. University will be a good environment for you to develop yourself and learn a lot of things. M: Ya. I think so. I have jearned a lot of good things from my friends and teachers, everything here is great. F: Oh! It sounds good, I'm so happy for you and how about your study? Is it good? M: This is my problem, it made me very sad and worried. F: Oh, really? Can you tell me why? M: Yes, I feel the subjects are difficult and can't seem to get used to them. This makes me feel overwhelmed, I feel confused. Some subjects I do well but some I don't. F: What kind of subject is that? M: It's accounting principles. Did you learm ir? F:I studied it and got an A point. M: Oh my goodness, excellent, can you give me sonie advice to study well at this? F: I think you need to listen carefully to your teacher's lecture and do a lot of homework to master it. In addition, you should also be very careful in your calculations. M: Ya, I will remember and do it. Thank you so mich. F: You're welcome, Good luck to you. Topic 9. You and your friend have arranged for a get-together this weekend. Call him/her to confirm the plan and come to an agreement about making a slight change to the plan. *RING RING* L: Hi Anh ! How are you doing today? A: I’m doing good. What about you? L: Not too bad.Just calling to remind you of our gettogether this weekend in Vung Tau. A: I still remember. What kind of accommodations do you prefer? L: I think we should stay in a hotel. However, I prefer resorts. They are generally clean, comfortable, and offer better views. A: I’ll try to find a good deal, many resorts are offering discounts now. L: That’s a good idea. Do you want to change anything? A: Oh dear. I'm afraid I won't be able to go there by motorbike. Because I prepared a lot of clothes. I’m very sorry about that. • L: Why don’t you tell me sooner ? A:I’m real Lý đi ooiiiopppsorry. Can we change by car? L:Don’t worry. I will borrow a car from my parents. A: I’ll buy you seafood to make up for it. L: Sounds great! Apology accepted.And yes, you can buy seafood for me. A: We decide like that. L: ok, see you this weekend. A: gudbye, see you then. Topic 10. You have recruited a third-year student for a part-time job at your company. Explain what his/her job is and how to perform it. Check to make sure that he/she understands the instructions. Me (M), Tralnee (T) M: Hello, are yon Cuong? T: Hi, who are you? M I am Quynlh aud I come from ABC company, Congratulatious on becoming an intern of the company in the near funure. You can go to work next week. T: Oh, thank you so much. M. Fm calling to tell you more about how the job is done and what you have to do T: Yes, I'm ready to listen. M: Good. You will be the perwon in charge of tranferring information to the head of the deporiment and receiving guests when the manager has a job: T: Irs like a receptionist, right? M: The sime thing, but when there is important infornation you need to take notes and immedintely send it to the directer, when there are guests coming you need to lead them to the waiting room and get them water T: Water includes coffee, tea, and mineral water, right? M: Ya, nice. Do you understand your job? T: Yes, of course. 1 will be the one to transmit information and receive guests to the head of the department. I took notes of all M: That's so kind of you. Try your best. See you next week If you have any questions, call me at this number. T: Okay, I will, thank you so much. Goodbye.