https:/ www.yit box.com/AboutUs https://www.yittbox.com/AboutUs WWW.YITTBOX.COM htps:/w w.facebo k.com/YitBoxL C/ htps:/w .instagr m.com/yitbox_ fical/?h=en htps:/w .linkedin.com/inrandymurphyetl/ htps:/twiter.com/yitbox?lang=en ht ps:h/tpws:/ww.y.yiittbboox.cxo.mc/oAbmou/tAUsboutUs FREELANCER AGENCY GUIDE WHO ARE WE JOSEPH RANDY MURPHY (FOUNDER) CONTACT ADDRESS 5106 MADISON PIKE, #231 INDEPENDENCE, KY 41051 W.WWW.YITTBOX.COM https://www.yittbox.com/AboutUs https://www.easyl E.SALES@YITTBOX.COM eadz.com/company/yittbox 2021 htps:/w .yitbox.com/AboutUs https:/ www.yit box.com/AboutUs WWW.YITTBOX.COM https://www.yittbox.com/AboutUs htps:/w w.facebo k.com/YitBoxL C/ htps:/w .instagr m.com/yitbox_ fical/?h=en htps:/w .linkedin.com/inrandymurphyetl/ htps:/twiter.com/yitbox?lang=en WHY JOIN US Save connects, time, and money. YittBox has professionals submitting proposals on your behalf around the clock. This means that you have different Agency Business Managers submitting proposals on your behalf pretty much all day. Besides saving your valuable connects, we also save you the trouble of having to periodically check online job posts for work opportunities. We submit our proposals as soon as the job posts are up, maximizing your chances of winning gigs. Becoming part of our Agency means that you have a nearly 24-hour support team to assist you whenever issues arise. We are available to help you in any way we can because your success is our success. We help with client management, assist with questions you may have, and iron out any problems that might arise. Your profile will be professionally groomed for you to win more gigs and attract more clients. Your profile is a powerful tool that helps win gigs! The clearer your profile is in describing your experience and skills, the more gigs you will win. This is why when you join our Agency, your profile goes through a thorough review process by our Business Managers in order to make suggestions on key areas to adjust in your profile. This fine-tuning benefits you as much as us since it helps land more gigs. Another benefit of joining our agency is that you will save on Upwork fees in the long run. This is because all of the hours you work for a client through the agency will be paid through the contract you have with us. When that contract reaches a certain amount earned, Upwork fees will be less reaching as low as 5% fees. The table below is taken from the Upwork website showing how these fees are determined based on the amount the freelancer collected from the client. You can find this table and additional information on this here: https://www.upwork.com/legal#fees TOTAL FREELANCER FEES COLLECTED FROM CLIENT (per Engagement Relationship) SERVICE FEE RATE $500.00 and below 20% $500.01 to $10,000.00 10% $10,000.01 and above 5% 2 https:/ www.yit box.com/AboutUs WWW.YITTBOX.COM https://www.yittbox.com/AboutUs htps:/w w.facebo k.com/YitBoxL C/ htps:/w .instagr m.com/yitbox_ fical/?h=en htps:/w .linkedin.com/inrandymurphyetl/ htps:/twiter.com/yitbox?lang=en htps:/w .yitbox.com/AboutUs WHAT WE EXPECT FROM YOU Your priority is to respond to clients as soon as possible. The sooner you respond to a client, the better chance you have of winning that gig. Clients expect a fast response, otherwise, they move on to the next freelancer. We will send you reminders to respond to clients, so you don’t lose the gig. Your second priority is to deliver your work on time to the client. Be sure to estimate how long it will take to complete the project with the client. Once you and the client agree on a deadline, be sure to plan accordingly, and deliver the finished product on time. If there are any issues that arise, delaying the time of completion for the project, you must communicate with the client. We require that you respond to our messages promptly. We consider that you are busy and have a life outside of Upwork, but we require you to respond to our questions as soon as you can. Communication is key when it comes to freelancing. When reviewing your profile, we may ask you to change your hourly rate. We expect you to make these changes as soon as possible so we can start submitting proposals on your behalf. We may suggest changes in the text, picture, and skills. Keep in mind that this is done to benefit you and our Agency. We will ask you to change your Default Team on Upwork to YittBox. When you receive an invitation for a project, we will accept it on your behalf. We have a proposal template with certain language that is proven to land clients, we write a customized sentence at the beginning of the cover letter that is related to the job post. Another element to consider is that we basically never decline an invite. It's like a cardinal sin for us, a wasted free marketing opportunity at minimum; but keep in mind that just because we accept it doesn't immediately attach you to the job. You can always discuss with the client and then notify the team if it's not in your skill-set or that you simply are not interested because of other reasons. Invitation handling is important because there is always a possibility for you to get a job from another freelancer that received an invite but was unable to take it. It is our policy that all leads/clients generated by our connects must stay within the agency. We do not allow taking our clients outside of the agency and failure to comply with this policy will result in removal from the agency. 3 htps:/w .yitbox.com/AboutUs https:/ www.yit box.com/AboutUs WWW.YITTBOX.COM https://www.yittbox.com/AboutUs htps:/w w.facebo k.com/YitBoxL C/ htps:/w .instagr m.com/yitbox_ fical/?h=en htps:/w .linkedin.com/inrandymurphyetl/ htps:/twiter.com/yitbox?lang=en HOW IT ALL COMES TOGETHER Once a client is interested in your skills, you will receive a message fromthat client. We will be in the room while you chat with the client; however, you will be doing most of the communication with the client. We will be in the chat room as your backup in case you need us to step in for whatever reason. If a client decides to award you their project, they will send an offer to you. We will accept the offer on your behalf, and you can start working on the project. When you receive an offer from a client, you will be using the Upwork time tracker against the client’s timecard (if the client requires it). You will then book the same hours against our (YittBox) timecard. Please confirm that you understand the double-booking process via chat write, “I understand the double-booking process,” so I know you read this. The business managers decide the hourly rate for each project. If you have a client that asks you to give a price on a project, you will let us know in this chat room (not the one with the client), and we will come up with the price based on the hours you estimate it will take. If you come across a difficult client or you just don’t know what to say to a client, you can message the Business Managers for assistance. We will handle the correspondence and come up with an answer that eases the client’s concerns. 4 https:/ www.yit box.com/AboutUs https://www.yittbox.com/AboutUs WWW.YITTBOX.COM htps:/w w.facebo k.com/YitBoxL C/ htps:/w .instagr m.com/yitbox_ fical/?h=en htps:/w .linkedin.com/inrandymurphyetl/ htps:/twiter.com/yitbox?lang=en WWW.YITTBOX.COM
