Define the terms operations management and supply chain.
-Operations management can be defined as all those business functions that perform
the activities of planning, organising, leading and controlling the resources required to produce
an organisation’s goods and services, in order to create value.-this is adapted from Reid and
Sanders. In other terms it is define as the design, operation, and improvement of the systems
that create and deliver the firm’s primary products and services.
According to Ganeshan and Harrison, a supply chain is a network of facilities and
distribution options that perform the function of procurement of material transformation of
these materials into intermediate and finished products, and the distribution of these finished
products to customers. Furthermore supply chain is also a network between a company and its
suppliers to produce and distribute a specific product to the final buyer. It represents the steps
it takes to get the product or service from its original state to the customer.
Identify similarities and differences between production and service operations.
Explain the importance of learning about operations management.
Identify the three major functional areas of organizations and describe how they interrelate.