Issue summary
1. Voice Index data lost
2. Some voice data can’t be recorded
3. Some voice can’t play and sound
4. Redundancy (If we have time to discuss)
Issue #1 : Voice Index Data lost
Time Line
(First record)
19 Sep 13:16
02 Nov 13:00
Voice Data is recorded
(oldest voice data is 02 Nov 13:00:30)
Voice Data(index) cruck
3
There is no work by CTC
on that time for Prod
Old
UAT
18 Sep
Check Point
Application Restore
completion
01 Nov 16:00
Data archive
Mid time
１
NAS pluged in
2
New
Tried to restore voice
14 Jan 16:00
DB is restored
① What time data archive process is started and end?
automatically
Archive process stated from 15-Sep-2021 to 19-Sep-2021 13:16, and started 2-Nov-2021 until now.
② What time CTC plugged power cable in NAS on 2nd Nov?
Plugged in NAS power cable at 13.00 on 2nd Nov.
③ No work by CTC between 01 Nov 16:00 PM and 02 Nov 13:00?
There was no work during 1st Nov 16:00 PM - 02 Nov 13:00
④ Is there monitoring system(with SNMP trap) in SMTB?
Customer informed that he has Solarwind, but he is checking about license
Issue #2 : some voice data can’t be recorded
Case summary
×
SMTB
Can’t record
Tel No: 0002
SMTB
Forward
Forward
0002
0001
Tel No: 0001
Can record
Tel No: 0002
Show
source Tel No.
Tel No: 0001
Show
SMTB number
Issue #2 : some voice data can’t be recorded
Check Point
① Investigation result
To show SMTB number (not mobile phone number) on the phone which is transferred is our temporary
solution. Refer to our test on February 27th.
② Permanent solution / Next Action and Target date
It hasn't been confirmed by TAC Redbox yet. / Update again within the next week.
Issue #3 : some voice can’t play and sound
Check Point
① Investigation result
② temporary solution / Next Action and Target date
③ Permanent solution / Next Action and Target date
Can't find this problem again. after January, 4th 2022. No diagnostic file as requested by TAC RedBox.