Issue summary 1. Voice Index data lost 2. Some voice data can’t be recorded 3. Some voice can’t play and sound 4. Redundancy (If we have time to discuss) Issue #1 : Voice Index Data lost Time Line (First record) 19 Sep 13:16 02 Nov 13:00 Voice Data is recorded (oldest voice data is 02 Nov 13:00:30) Voice Data(index) cruck 3 There is no work by CTC on that time for Prod Old UAT 18 Sep Check Point Application Restore completion 01 Nov 16:00 Data archive Mid time １ NAS pluged in 2 New Tried to restore voice 14 Jan 16:00 DB is restored ① What time data archive process is started and end? automatically Archive process stated from 15-Sep-2021 to 19-Sep-2021 13:16, and started 2-Nov-2021 until now. ② What time CTC plugged power cable in NAS on 2nd Nov? Plugged in NAS power cable at 13.00 on 2nd Nov. ③ No work by CTC between 01 Nov 16:00 PM and 02 Nov 13:00? There was no work during 1st Nov 16:00 PM - 02 Nov 13:00 ④ Is there monitoring system(with SNMP trap) in SMTB? Customer informed that he has Solarwind, but he is checking about license Issue #2 : some voice data can’t be recorded Case summary × SMTB Can’t record Tel No: 0002 SMTB Forward Forward 0002 0001 Tel No: 0001 Can record Tel No: 0002 Show source Tel No. Tel No: 0001 Show SMTB number Issue #2 : some voice data can’t be recorded Check Point ① Investigation result To show SMTB number (not mobile phone number) on the phone which is transferred is our temporary solution. Refer to our test on February 27th. ② Permanent solution / Next Action and Target date It hasn't been confirmed by TAC Redbox yet. / Update again within the next week. Issue #3 : some voice can’t play and sound Check Point ① Investigation result ② temporary solution / Next Action and Target date ③ Permanent solution / Next Action and Target date Can't find this problem again. after January, 4th 2022. No diagnostic file as requested by TAC RedBox.