Project
PROGRAMME
Postgraduate Diploma in Project Management
MODULE
Project Quality Management
YEAR
One (1)
INTAKE
July 2021
TOTAL MARKS
100
FORMATIVE ASSESSMENT 2
[100 Marks]
Answer ALL the questions in this section.
Question 1
(40 Marks)
The KwaZulu-Natal Provincial Department has embarked on a multi-million-rand Transport Rehabilitation Initiative (TRI). The
initiative has been identified as one that will ensure that the transportation networks and systems of the province will be
categorized as being world class by year 2020. This will however include a series of projects that will encompass the
construction of bridges, dual carriageways, railway networks, ports and airports. One of the first projects that will be carried
out under the initiative will be the expansion of the Durban Port, this is aimed at increasing its current holding capacity and
overall operational efficiency. The KwaZulu-Natal MEC of Transport has indicated that the success of TRI heavily depends
on the efficient management of the different projects of the initiative
1.1
As one of the project team members you have been tasked to draft the Project Quality Plan for the
Durban Port expansion project. Provide a detailed description of your plan and include relevant
examples.
(20 marks)
1.2
Is it possible to implement the quality philosophy of Kaoru Ishikawa for the Durban Port Project?
Justify your answer using relevant frameworks.
(20 marks)
Question 2
(60 Marks)
With reference to any project of your choice respond to the following questions.
2.1
Suggest how the DMAIC methodology can be successfully applied in planning for project quality.
Your response should provide a descriptive account to the board of project managers as they are
interested in improving project quality.
(20 marks)
2.2
Examine some of the factors that have hindered organisations from eliminating defects and
suggest measures that should be adopted in your chosen project to attain zero defects.
(20 marks)
2.3
Using relevant examples from your project identify the different stakeholders that are influential in
defining project quality.
(10 marks)
2.4
Critically discuss the quality metrics for your given project and determine how these will be
measured and controlled.
(10 marks)