FINAL EXAM
Operation Management and TQM
A. Generate form the table given the official number of products that will be released with
good quality. Create a table form date 1 to 5.
ANSWER:
Date
1
Winder
No. of Defects
No. of Good Quality
1
7/100
93
2
9/100
91
3
8/100
92
Total
2
276
1
4/100
96
2
9/100
91
3
7/100
93
Total
3
280
1
3/100
97
2
3/100
97
3
8/100
92
Total
4
286
1
3/100
97
2
2/100
98
3
7/100
93
Total
5
288
1
6/100
94
2
3/100
97
3
5/100
95
Total
B. Prepare Gagnon’s recommendation, with justification, on one page.
ANSWER:
286
Westover Electrical, Inc. was continuously producing product with defects. And to
help, Gagnon’s recommendation greatly help them to look for the cause of the
defects products. And upon checking, Gagnon first check the production floor and
upon checking, I may say that he doesn’t see anything wrong about the floor.
Because he seeks for the help of the production personnel of the company and ask
what are possible cause of the defects of the product. I think that they used also
different processes and inspections to determine the main cause of the defectives
product. After discussion and tour in winding operation, they discovered that the
three machines were producing defectives. Ask for the help of the expert to fix the
machine.
And to give recommendations:
Check first the production floor and Quality Control
 Seek for the help of the personnel of the production
 Have a tour for the production room to check one by one the machines
 Also checked the whole process to find where is the defects
 Analyzed and discussed the possible reasons of the defectives
 Seek for the possible solution from the experts
 Also check the past records of the Quality Control Department
 Check always the machine first before to continue the process of production
C. Using the DMAIC principle. Discuss how the process can be improved. Cite relevant
examples from your company that can be used as reference from this improvement.
ANSWER:
DMAIC Principle or the Define, Measure, Analyze, Improve and Control Principle, has a
big help in terms of improving the whole process of the production. And to explain each of the
principle, first step is to define, this step is one of most important as in this step includes the
company’s goal, the company’s budget, the company’s personnel from the executive leaders
down up to finance representative. In addition, in this step also includes the studying of the
customer wants through maybe by surveys and analytical and factual data. In short, through
these step, the company will know how to get the customer’s satisfaction. Next step would be
the measure, in this step, you can now measure and create the sampling design that will use and
which also based from what the customer wanted. It also measures some parameters about the
quality of the product to produce. And to make sure that the product that will going to produce
is with higher quality, the analyzation step is important where the looking of data and research
for the better quality includes. This also to make sure or at least lessen the number of
unexpected defects that may produce, after analyzing, the improvement for the product is the
next must to do. And lastly, after achieving the improvement step, the step that will be needed
is just to control the whole process. Maintain the whole process to continuously produce a
higher quality and no defects in the outcomes products.