INTERNAL SAP | PARTNER
SAP Time and Attendance Solution Extension
Strategy
Frequently Asked Questions – Partners
Date: January 2021
Version: 1.0
TABLE OF CONTENTS
SAP TIME MANAGEMENT BY KRONOS .........................................................................................................4
CHANGES TO THIS DOCUMENT .....................................................................................................................4
SOLUTION EXTENSION ANNOUNCEMENT & UPDATE .................................................................................4
BACKGROUND ................................................................................................................................................4
Strategy ............................................................................................................................................................4
Why is this strategy unique and better than others in the market? ..............................................................5
What types of investment is SAP making for SAP SuccessFactors Time Management? ............................5
How are we positioning each product? ..........................................................................................................5
PRODUCT QUESTIONS REGARDING THESE SOLUTION EXTENSIONS ......................................................5
What will we offer? ..........................................................................................................................................5
What does each solution offer? ......................................................................................................................6
SAP Time and Attendance Management by WorkForce Software .................................................................6
SAP Workforce Forecasting and Scheduling by WorkForce Software .........................................................6
SAP Absence and Leave Management by WorkForce Software ...................................................................7
SAP Time and Attendance Management by WorkForce Software, Additional Tenant .................................7
INTEGRATION ..................................................................................................................................................7
What are the integration scenarios between SAP and WorkForce Software? ..............................................7
Which clocks does WFS integrate with? ........................................................................................................7
Can customers use SAP SuccessFactors Employee Central Time Off and SAP SuccessFactors Time
Tracking in parallel with the Solution Extensions by WorkForce Software? ................................................8
What are the product prerequisites for the Solution Extensions by WorkForce Software? ........................8
Localization and Languages ...........................................................................................................................8
What types of tenants are provided? ..............................................................................................................8
Data Centers, Customer Data Recovery and Disaster Recovery ...................................................................9
SALES QUESTIONS .........................................................................................................................................9
Is this solution part of the HXM sales bag? ....................................................................................................9
Are these SKUs already on the price list? ......................................................................................................9
www.sap.com/contactsap
Is this also available on the indirect price list? ..............................................................................................9
What are the material codes?..........................................................................................................................9
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No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company.
How long will the Solution Extension agreement remain in place? ..............................................................9
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National
product specifications
may vary.
Do standard
SAP
Cloud Terms & Conditions apply? .....................................................................................9
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP or its affiliated companies shall not be liable
Iserrors
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for
respect to the materials. The
only warranties for SAPto
or SAP
company
and the
servicesWFS
are those that
are set forth in the express
warranty statements
accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.
Are the demo environments updated with the latest WFS UI? ......................................................................9
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality
mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible futu re developments, products, and/or platform directions and functionality are
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learn
more
about
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...............................................................................9
all
subject to change
be changed
by SAP SE
or its affiliated
at any timeExtensions?
for any reason without notice.
The information in this document is not a commitment, promise, or legal obligation
to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are
cautioned
not
to
place
undue
reliance
on
these
forward-looking
statements,
and
they
should
not
be
relied
upon
in
making
purchasing
decisions.
What do we position for net new SFSF customers? ....................................................................................
10
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KRONOS QUESTIONS ................................................................................................................................... 10
Will we provide a migration path/tools for customer who want to move from Kronos to Solution
Extensions by WorkForce Software? ........................................................................................................... 10
What about existing Kronos customers? ..................................................................................................... 10
How long can existing Kronos customers obtain technical support, training or other services from SAP?
........................................................................................................................................................................ 10
Is the Reseller Agreement between SAP and Kronos ending?.................................................................... 10
If I have an existing Kronos opportunity, will I be able to close the opportunity?...................................... 11
If I have an existing SAP Time Management by Kronos opportunity in pipeline, am I restricted from
introducing Solution extensions by WorkForce Software into my account? ............................................. 11
SUPPORT ....................................................................................................................................................... 11
What is the support model for Solution Extensions by WorkForce Software? .......................................... 11
Is preferred care included for Solution Extensions by WorkForce Software? ............................................ 11
What is the support model for Kronos? ....................................................................................................... 11
GO-TO-MARKET ............................................................................................................................................ 11
What is the field guidance for current sales cycles and pipeline with Kronos? ......................................... 11
CONTACTS AND ADDITIONAL INFORMATION ............................................................................................ 11
If I have updates or questions on this document, whom should I contact? ............................................... 11
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SAP TIME MANAGEMENT BY KRONOS
CHANGES TO THIS DOCUMENT
Date
January 25, 2020
Change
Initial Version
SOLUTION EXTENSION ANNOUNCEMENT & UPDATE
SAP has decided not to extend its solution extension agreement with the Ultimate Kronos Group (UKG) to sell
their cloud time management solution (Kronos Workforce Dimensions™) under the name SAP Time
Management by Kronos. The terms of the contract mean that we may continue to offer the existing 8 SKUs until
March 31st, 2022, after which they will be removed from the price list.
We will continue to position our Solution Extensions by WorkForce Software for customers with complex
absence and attendance requirements that are not met by either SAP SuccessFactors Employee Central or SAP
SuccessFactors Time Tracking.
BACKGROUND
With the launch of our new SAP SuccessFactors Time Tracking solution, we decided we needed to simplify and
streamline our go-to-market strategy regarding time and attendance. Having two partners with similar solution
extension products was confusing to customers and to the market in general.
Strategy
Our strategy is to deliver advanced, innovative time and attendance capabilities that support our cloud and onpremise customers as they look to us to facilitate their journey to the cloud. This means:
• Focusing on capabilities that are fundamental in getting people paid and contribute to people’s work/life
balance and experience, for customers of all sizes and in all industries around the globe.
• Fulfilling opportunities beyond HCM. The SAP Intelligent Enterprise will connect time and attendance
processes for employees and contingent workers with finance, procurement, and operations to allow for
smarter planning, sourcing, and billing.
In delivering this strategy, our product investment and development objectives are to ensure our customers will
be successful – both today and tomorrow – by ensuring they can trust us to handle their most complex needs.
This means we need to provide best-in-class products to run their business efficiently, intelligently, and in
compliance with global regulations.
To do this, we will:
• Continue to invest and develop our absence capabilities (Time Off) within SAP SuccessFactors Employee
Central and our attendance capabilities (Time Sheet) within our new SAP SuccessFactors Time Tracking
solution, and
• Invest in our partnership with WorkForce Software to help us accelerate and deliver innovative key solutions
for customers with more complex workforce management requirements.
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Why is this strategy unique and better than others in the market?
• Where other vendors see this as a ‘checkbox’, we’re investing in this area to fuel new approaches and
support new strategies, such as the Intelligent Enterprise.
• Our heritage of 40 years in the ERP industry, a proven history meeting the needs of the most global and
diverse customer base on the planet, and modern technology solutions allow us to provide simplified, guided
processes for planning, sourcing, and paying the total workforce.
• We’re capitalizing on the SAP Partner Ecosystem by offering integrated solutions which are designed and
delivered in close collaboration to ensure seamless customers experiences and to take the pain out of
integration efforts.
What types of investment is SAP making for SAP SuccessFactors Time Management?
• Within SAP SuccessFactors Employee Central we are improving absence management with country-specific
features, and we are extending our localized best-practice content
• As part of The Intelligent Enterprise we will focus on capabilities that enable smart time tracking, including
labor distribution for the total workforce to support finance, procurement, and HR. Additionally, analytics
(enabled by SAP Analytics Cloud) will help organizations to make better-informed decisions related to
workforce cost, leave liability, and productivity.
• Within SAP SuccessFactors we are planning the next level of self-service via our Digital Assistant that allows
employees to interact with their timesheet based on guided and intuitive procedures
How are we positioning each product?
We will offer SAP SuccessFactors Employee Central and SAP SuccessFactors Time Tracking for organizations
that need global absence management capabilities and time tracking/evaluation, time off management and basic
overtime calculation capabilities, ensuring correct employee payments.
We will position our WorkForce Software solution extensions for organizations that need workforce scheduling
(and/or rostering), complex time tracking for hourly paid workers, and advanced leave management, including
more complex scenarios such as FMLA, workers compensation, military wartime, etc.
Product Naming
Note: All SAP solution extensions are sold on SAP paper as SAP products, so we must always refer to them by
their correct product names as approved by SAP Branding (see below). However, within this document - for
simplicity - we will refer to the four SKUs as Solution Extensions by WorkForce Software or Solution Extensions.
PRODUCT QUESTIONS REGARDING THESE SOLUTION EXTENSIONS
What will we offer?
We will offer the following solutions, globally. These are the SAP Branding-approved names:
•
•
•
•
SAP Time and Attendance Management by WorkForce Software
SAP Workforce Forecasting and Scheduling by WorkForce Software
SAP Absence and Leave Management by WorkForce Software
SAP Time and Attendance Management by WorkForce Software, Additional Instance
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What does each solution offer?
SAP Time and Attendance Management by WorkForce Software
Improves workforce productivity and minimizes payroll errors and costly overtime for hourly employees by
reducing manual, time-consuming administrative tasks so your employees can be more engaged and focus on
value-added activities.
Note: Tiered pricing is available for this option.
Highlights include:
• Convenient calendar provides self-service such as time off requests, availability or punching in/out on any
device
• Configurable user experience so employees can access information relevant to their daily jobs
• Standard scheduling options
• Engaging user experience and responsive design on any device
• Proactive alerts catch issues before they become exceptions
• Employee timecard on mobile devices
• Remote employees can enter time when the work is done instead of waiting to return to the office
• Actionable punch reminders
• Ensure adherence to collective bargaining agreements and government regulations
• Basic or complex accrual calculations
• Flexible clocking options including offline punch and geo-fencing on mobile
SAP Workforce Forecasting and Scheduling by WorkForce Software
Helps align staff coverage with fluctuating business demand, empowers employees with self-service capabilities
from any device, and improves workforce productivity by ensuring the right mix of employee skills and
experience.
Note: tiered pricing is available for this option.
Highlights include:
•
•
•
•
•
•
•
•
•
•
•
Scheduling UI and manager home page
Advanced, demand-driven scheduling
Machine Learning Forecasting
Configurable scheduling KPIs and planned-to-actual metrics
Automated best-fit scheduling based on multiple criteria such as employee preferences, skills, certifications
and availability
Improved employee experience with shift swap and self-service capabilities
Staffing and coverage availability in real time
Manage coverage or balance resources across multiple locations/departments
Easily handle shift swaps or last-minute changes to the schedules
Proactive alerts on under/overstaffing
Ensure schedules are compliant and don’t break any rules
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SAP Absence and Leave Management by WorkForce Software
Global absence (compliance tracker), and regulatory update service, designed primarily for the North American
market.
Note: tiered pricing is available for this option.
Highlights include:
• Minimize unearned time off by ensuring employee eligibility for that time
• Automate accrual policies in real time, including prorations, carryovers, transfers, grandfathered rules, etc.
• Determine eligibility (legislation, union agreements or company policies) of leave, and manage leave
cases, with pre-built and configurable workflows
• Employee self-service that improves communications and transparency into eligibility, workflows,
approvals, balances and team calendars
• Built-in compliance (North America) with an update service for new or amended laws.
• Knowledge base for regulations and medical guidelines
SAP Time and Attendance Management by WorkForce Software, Additional Tenant
For customers who need more than the three instances (Development, Testing & Production), provided
Note: This option does not have tiered pricing; it is sold for a fixed fee per tenant.
INTEGRATION
What are the integration scenarios between SAP and WorkForce Software?
All three solutions can be integrated with Employee Central, Employee Central Payroll, SAP ERP HCM, and
SAP ERP Payroll.
Discussions are currently ongoing regarding enhanced integration for:
•
•
•
•
Global Assignments
Concurrent Employment
Event-based integration (New Hire, Rehire, Termination, etc.)
Integration to ECP
These integrations will be backward compatible to existing versions of SFSF & WFS systems.
Note: Integration to SAP Work Zone for HR not in scope right now.
Which clocks does WFS integrate with?
WFS can leverage most existing time clocks.
7
Can customers use SAP SuccessFactors Employee Central Time Off and SAP SuccessFactors Time
Tracking in parallel with the Solution Extensions by WorkForce Software?
Yes, but for both performance reasons, we do not recommend scenarios where EC Time and the Solution
Extensions are being used in parallel for one employee. In other words, there should always be ONE Time
Management system in place for each employee, for example, EC Time for salaried employees and Solution
Extensions by WorkForce Software for complex hourly paid employees.
What are the product prerequisites for the Solution Extensions by WorkForce Software?
SAP Time and Attendance Management by WorkForce Software (8008384), SAP Workforce Forecasting and
Scheduling by WorkForce Software (8008385) and SAP Absence and Leave Management by WorkForce
Software (8008387) are not dependent on one another; they can be sold and used separately. However, each
requires an HR system of record with all the relevant employee master data, which means either SAP
SuccessFactors Employee Central or SAP ERP HCM (on premise) are prerequisites.
Localization and Languages
Solution Extensions by WorkForce Software supports 14 languages, with more to come:
1.
2.
3.
4.
Chinese (simplified)
Dutch
English (UK)
English (US)
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
English (Australia)
French (Canadian)
French (France)
German (Germany)
Indonesian
Italian - Mobile Only
Japanese
Portuguese (Brazil)
Spanish (Mexico)
Spanish (Spain)
Note: SAP Absence and Leave Management by WorkForce Software (8008387) is currently only available in
English and French.
What types of tenants are provided?
All customers under contract will receive three instances of Solution Extensions by WorkForce Software:
• One production tenant
• One test tenant
• One development tenant
An additional test tenant is available for an additional fee (see above).
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Data Centers, Customer Data Recovery and Disaster Recovery
WorkForce Software has data centers in the following locations:
•
•
•
•
Canada: Toronto & Montreal
USA: Phoenix, Ashburn, California & Virginia
Europe: Amsterdam & Frankfurt
Australia: Sydney, Melbourne, & Canberra
SALES QUESTIONS
Is this solution part of the HXM sales bag?
Yes
Are these SKUs already on the price list?
Yes.
Is this also available on the indirect price list?
Yes.
What are the material codes?
•
•
•
•
SAP Time and Attendance Management by WorkForce Software (8008384)
SAP Workforce Forecasting and Scheduling by WorkForce Software (8008385)
SAP Absence and Leave Management by WorkForce Software (8008387)
SAP Time and Attendance Management by WorkForce Software, Additional Instance (8008386)
How long will the Solution Extension agreement remain in place?
This is our long-term solution. The agreement will automatically renew on an annual basis.
Do standard SAP Cloud Terms & Conditions apply?
Yes
Is the demo environment configured to be able to show the WFS integration?
Yes. We have set up multiple integrated demo instances with demo scripts.
Are the demo environments updated with the latest WFS UI?
Yes, this is now included in the demo systems, and we are working on enhancing the integration.
Where can I learn more about the Solution Extensions?
Please review the content on Partner Edge.
9
What do we position for net new SFSF customers?
We should always position SAP SuccessFactors Employee Central and/or SAP SuccessFactors Time Tracking
first. For prospects with more complex time recording requirements, we recommend that they consider WFS.
SAP Time Management by Kronos will remain on the price list until March 31st, 2022.
KRONOS QUESTIONS
Will we provide a migration path/tools for customer who want to move from Kronos to Solution
Extensions by WorkForce Software?
Clients should work with the SI partner regarding migrating the data. Configuration migration is not currently
available.
What about existing Kronos customers?
You may encounter the following scenarios:
• New customer wants to purchase Kronos: Customers can still purchase Kronos on SAP paper until March 31,
2022.
• Inflight deals (customer is evaluating or has already decided on Kronos): Notify the customer that SAP has
made a change in strategic direction and Solution Extensions by WorkForce Software are the Time and
Attendance Management solutions moving forward. Let the customer decide based on the solution that best
meets their business requirements.
• Customer has just bought Kronos: If they want to keep it, SAP & Kronos are obligated to deliver the service to
the customer until the end of their contract.
• Existing customer wants to buy more licenses: Existing customers can buy more licenses at any time during
the remainder of their contract.
• Existing contract is about to end, and customer wants to renew Kronos:
• If the customer’s contract includes an auto-renewal, the customer can renew per the terms of the autorenewal clause.
• If the customer wishes to renew beyond the auto-renewal terms or does not have an auto-renewal clause
and wishes to renew, we need to communicate to the customer that our go-to-market solution for Time
Management is with solution extensions by WorkForce Software and let the customer decide how they would
like to proceed. If they still want to renew, then they may do so either on SAP paper or directly with Kronos.
How long can existing Kronos customers obtain technical support, training or other services from SAP?
While the contract is active there are no changes for customers.
Is the Reseller Agreement between SAP and Kronos ending?
Yes, effective March 31st, 2022. Until then, the reseller agreement with Kronos remains in place and they are a
partner in good standing. Existing customers can continue to ‘buy more’ but the upsell order needs to co-term
with the initial order form.
10
If I have an existing Kronos opportunity, will I be able to close the opportunity?
Yes. Existing net new opportunities can be closed until March 31, 2022. Upsell opportunities can be sold through
the life of the current contract.
If I have an existing SAP Time Management by Kronos opportunity in pipeline, am I restricted from
introducing Solution extensions by WorkForce Software into my account?
We have an obligation to communicate to customers in active sales cycles SAP’s current strategic direction. We
want customers to make informed decisions.
SUPPORT
What is the support model for Solution Extensions by WorkForce Software?
SAP will be responsible for L1 support. WorkForce Software will provide L2 & L3 support to SAP.
Is preferred care included for Solution Extensions by WorkForce Software?
No, Preferred Care/Preferred Success is not offered for Solution Extension products.
What is the support model for Kronos?
SAP will continue to provide L1 support (Kronos will provide L2 & L3 support) through the remainder of the
customer contract.
GO-TO-MARKET
What is the field guidance for current sales cycles and pipeline with Kronos?
SAP Time and Attendance Management by WorkForce Software is our strategic time and attendance
management solution moving forward. You should share this direction with customers and prospects and let
them make the decision that is best for them.
CONTACTS AND ADDITIONAL INFORMATION
If I have updates or questions on this document, whom should I contact?
Solution Marketing: Paul Meredith
Sales & Field Engagement: Lori McNally
For general questions, where the information and answers may benefit other colleagues, please go to Partner
Edge.
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