E-Business Process
Negotiation
Formal Requirements for Strategy
Support
Process of VO formation
(Saabeel et al. 2002)
That’s the theory
- but…
TELCO Sales
Customer
requests service
Start Order
Check Order
Data
LOGIS
(Order Processing
& Delivery)
Check Type of
Equipment
if not GSM
if GSM
Pick GSM
Order
Pick
Order
cancel
TELCO GSM
Fetch GSM
serial number
Check
customer
Allocate
GSM no.
Include GSM
no. with parcel
Activate GSM
no.
Send & deliver
parcel
Express
Delivery
exit
Send proof
of delivery
Post
Delivery
Check
delivery
& payment
Issues that arise
• Resource capacities
– expected demand from other customers
– existing resource pool
– partners’ level of control (LoC) on your
process
• complete cancellation
• pause, etc.
Issues that arise (cont’d)
• Ramifications down your supply chain
– forcing 3rd party carriers to change their
processes for GSM specific handling
– investment in specialist messaging systems
– [include an image – from CrossFlow]
Issues that arise (cont’d)
•
•
•
•
Alternative sequencing?
[Draw alternative]
[Possibly describe other details]
[ask audience if they agree – have
examples]
Does this raise issues
unique to eBPN
OR
Can the state-of-the-art handle
things
Electronic
Negotiation
Inter-Organisational
Workflow
E-Business
Process
Negotiation
Workflow Research
Existing e-Negotiation?
•
•
•
•
Are candidate solutions out there?
No survey to date – let alone evaluation
And what to evaluate against?
Taxonomies – but none applied to eBPN
eBPN Requirements
Are they unique to this domain or can
existing solutions accommodate them?
Thorough study of requirements
vital necessity to make any significant steps
forward
Started on this direction…
• case studies
• object, protocol, strategy
– general & workflow-specific
• evaluated current systems based on workin-progress systems
• and guess what…?
Needed to formalise
• General assessment, narrowed down to a
few but still needed to be precise
– subjective criteria handling?
– differentiate between negotiation and extranegotiation data inputs and evaluations
– quantitative evaluations treated subjectively.
Formalization of “General” Strategy
GSS1 - Intermediate data-set
• GSS1.1 – concept of interim data
• GSS1.2 – dynamic extensible
• GSS1.3 – shared by other DSS’s
GSS2 - Multiple intermediate views
for single negotiation message
Proposals
Local
Courier A
Local
Courier B
Price [identical period]
$35,000
$25,000
< 24 hours
95%
98.5%
24 – 48 hours
5%
1.5%
Service Options
(categories of consignment weight)
5, 10 & 20 kg
5 & 10kg Only
Next-day delivery QoS Guarantee
Concurrent use of all soft & hard
data
Dynamically changeable criteria set
• different from interim data (input)
• factor itself against which the data will be
put
“Soft-coating”
• Examples?
– Sensitivities of Costs
– Time perception
– Years of Experience?
Tested
Results
Generic E-Negotiation Components
• Object
• Protocol
• Strategy
– Workflow specific
– General