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‫أﻳﻤﻦ ﻗﺎروط ‪Ayman Qarout‬‬
‫ﻣﺴﺘﺸﺎر اﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ واﻟﺘﺴﻮﻳﻖ اﻟﻜﺘﺮوﻧﻲ‬
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‫‪Contact Info‬‬
‫‪https://www.linkedin.com/in/aymanqarout‬‬
‫ﻳﻌﻤﻞ اﻳﻤﻦ ﻓﻲ ﻣﺠﺎل اﻹﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ واﻟﺘﺴﻮﻳﻖ اﻻﻟﻜﺘﺮوﻧﻲ ﻣﻨﺬ ﻋﺎم ‪ 2010‬م‪،‬‬
‫‪Background‬‬
‫ﺣﻴﺚ ﻳﺮﻛﺰ ﻋﻠﻰ ﻣﺴﺎﻋﺪة اﻟﺸﺮﻛـﺎت ﻓﻲ اﻻﻧﺘﻘـﺎل ﻣـﻦ اﻟﻌﺎﻟﻢ اﻟﺘﻘﻠﻴـﺪي إﻟـﻰ اﻹﻋــﻼم‬
‫اﻻﺟﺘﻤﺎﻋﻲ واﻟﺠﺪﻳﺪ‪ ،‬ﻣﺴﺎﻋﺪﺗﻬﻢ ﻟﻠﺘﻤﻴﺰ واﻟﺘﻔﻮق ﻓﻴﻪ‪ ،‬ﺑﻨﺎء ﺳﻤﻌﺘﻬﺎ وﺗﻮاﺟﺪﻫﺎ ﻋﻠﻰ اﻻﻧﺘﺮﻧﺖ‬
‫وﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎﻋﻲ اﻟﻤﺨﺘﻠﻔﺔ وﺗﺸﻜﻴﻞ اﺳﺘﺮاﺗﻴﺠﻴﺎت ﻟﻬﺎ ﻟﺘﺘﻤﻴﺰ ﻓﻲ ﻫﺬا اﻟﻤﺠﺎل‪.‬‬
‫ﻋﻤﻞ أﻳﻤﻦ ﻟﻌﺪة ﺷﺮﻛﺎت وﻣﺆﺳﺴﺎت ﻓﻲ ﻓﻠﺴﻄﻴﻦ واﻟﻮﻃﻦ اﻟﻌﺮﺑﻲ‪ ،‬ﻣﻦ ﻫﺬه اﻟﺸﺮﻛﺎت‪:‬‬
‫‪Intaleq‬‬
‫‪Digital Marketing‬‬
‫ﺑﺎﻹﺿﺎﻓﺔ ﻟﺬﻟﻚ‪ ،‬ﻗﺎم أﻳﻤﻦ ﺑﺘﺪرﻳﺐ أﻛﺜﺮ ﻣﻦ ‪ 30‬ﺷﺮﻛﺔ ﻓﻠﺴﻄﻴﻨﻴﺔ وﻣﺌﺎت اﻷﻓﺮاد ﻣﻦ ﻃﻼب‬
‫وﻣﻮﻇﻔﻴﻦ ﻓﻲ ﻣﺠﺎل اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ واﻟﺘﺴﻮﻳﻖ اﻻﻟﻜﺘﺮوﻧﻲ‪ ،‬ﻣﻦ ﻣﺨﺘﻠﻒ ﺟﺎﻣﻌﺎت ﻓﻠﺴﻄﻴﻦ وﻓﻲ‬
‫ﺑﺮاﻣﺞ ﺗﺪرﻳﺒﻴﺔ ﻣﺨﺘﻠﻔﺔ‪.‬‬
‫ﺣﺎﻟﻴﺎ ً ﻳﺮأس أﻳﻤﻦ ﺷﺮﻛﺔ ”إﻧﻄﻠﻖ“ ﻟﻠﺘﺴﻮﻳﻖ اﻹﻟﻜﺘﺮوﻧﻲ واﻟﺘﻲ ﺗﺄﺳﺴﺖ ﻋﺎم ‪. 2013‬‬
‫ﻳﻤﻜﻨﻚ اﻻﻃﻼع ﻋﻠﻰ اﻹﻧﺠﺎزات اﻟﺘﻲ ﻗﺎم ﺑﻬﺎ أﻳﻤﻦ ﻟﻠﺸﺮﻛﺎت اﻟﺘﻲ ﻋﻤﻞ ﻟﻬﺎ ﻓﻲ ﻣﺠﺎل اﻹﻋﻼم‬
‫اﻻﺟﺘﻤﺎﻋﻲ واﻟﺘﺴﻮﻳﻖ اﻻﻟﻜﺘﺮوﻧﻲ ﺑﺰﻳﺎرة ﻣﻠﻔﻪ ﻋﻠﻰ ‪ . Linkedin‬وﻳﻤﻜﻨﻚ ﻣﺘﺎﺑﻌﺔ أﻳﻤﻦ ﻋﻠﻰ‬
‫اﻻﻟﻜﺘﺮوﻧﻲ وﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎﻋﻲ اﻟﻤﺨﺘﻠﻔﺔ‪.‬‬
‫ﻣﻮﻗﻌﻪااللكتروني‬
‫موقعه‬
‫اﻟﻔﻬﺮس‪:‬‬
‫ﻣﻘﺪﻣﺔ‬
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‫ﺻﻔﺎت أﺳﺎﺳﻴﺔ ﻋﻠﻰ ﻛﻞ ﻣﻦ ﻳﺮﻏﺐ‬
‫ﺑﺎﻟﻌﻤﻞ ﻓﻲ اﻟﺘﺴﻮﻳﻖ ﺑﺎﺳﺘﺨﺪام‬
‫اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ اﻟﺘﺤﻠﻲ ﺑﻬﺎ‬
‫‪2‬‬
‫ﻛﻴﻒ ﺗﺒﺪأ‬
‫‪5‬‬
‫ﻣﻘﺪﻣﺔ ﻓﻲ اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‬
‫‪7‬‬
‫اﻻﺳﺘﺮاﺗﻴﺠﻴﺔ اﻟﺘﺴﻮﻳﻘﻴﺔ وﺧﻄﺔ اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‬
‫‪8‬‬
‫ﻣﺒﺎدئ ﻓﻴﺴﺒﻮك واﺳﺘﺨﺪاﻣﻪ ﻛﺄداة ﺗﺴﻮﻳﻘﻴﺔ‬
‫‪9‬‬
‫ﻣﺒﺎدئ ﺗﻮﻳﺘﺮ واﺳﺘﺨﺪاﻣﻪ ﻛﺄداة ﺗﺴﻮﻳﻘﻴﺔ‬
‫‪10‬‬
‫إﻧﺸﺎء اﻟﻤﺤﺘﻮى‬
‫‪11‬‬
‫إدارة اﻟﻤﺠﺘﻤﻌﺎت‬
‫‪12‬‬
‫إﻋﻼﻧﺎت ﻓﻴﺴﺒﻮك اﻟﻤﺪﻓﻮﻋﺔ‬
‫‪13‬‬
‫اﻟﺘﺤﻠﻴﻞ واﻟﺪراﺳﺔ‬
‫‪14‬‬
‫ﻣﻬﺎرات ﻣﻔﻀﻠﺔ ﻋﻨﺪ اﻟﻤﺴﻮق اﻻﺟﺘﻤﺎﻋﻲ ﻋﻠﻴﻚ ﺗﻄﻮﻳﺮﻫﺎ‬
‫‪15‬‬
‫ﻳﻮم ﻓﻲ ﺣﻴﺎة أﺧﺼﺎﺋﻲ اﻹﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‬
‫‪18‬‬
‫أدوات وﻣﺼﺎدر ﺗﻌﻠﻴﻤﻴﺔ وإﺧﺒﺎرﻳﺔ ﻣﻬﻤﺔ‬
‫‪20‬‬
‫ﺷﻜﺮ ﺧﺎص‬
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‫ﻫﺬا اﻟﻜﺘﻴﺐ ﺳﻴﺴﺎﻋﺪك ﻛﺜﻴﺮاً إذا ﻛﻨﺖ‪:‬‬
‫• ﺧﺮﻳﺠﺎ ً‪ ،‬ﺗﺒﺤﺚ ﻋﻦ أﻓﻀﻞ ﻃﺮﻳﻘﺔ ﻟﻠﺤﺼﻮل ﻋﻠﻰ وﻇﻴﻔﺔ ﻓﻲ ﻣﺠﺎل اﻟﺘﺴﻮﻳﻖ ﺑﺎﺳﺘﺨﺪام اﻻﻋﻼم‬
‫اﻻﺟﺘﻤﺎﻋﻲ واﻻﻟﻜﺘﺮوﻧﻲ‪.‬‬
‫• ﻣﻮﻇﻔﺎ ً أو ﺧﺒﻴﺮاً‪ ،‬ﺗﺮﻳﺪ ﺗﻐﻴﻴﺮ ﺗﺨﺼﺼﻚ إﻟﻰ ﻋﺎﻟﻢ اﻹﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ اﻟﺸﻴﻖ‪.‬‬
‫ﻛﺜﻴﺮاً ﻣﺎ ﻧﺴﻤﻊ أن اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ أﺻﺒﺢ ﻣﻦ ﻣﺘﻄﻠﺒﺎت اﻟﻌﺼﺮ‪ ،‬ﺣﻴﺚ ﻣﻦ اﻟﺼﻌﺐ أن ﺗﺠﺪ أﺣﺪاً ﻻ‬
‫ﻳﻤﻠﻚ ﺣﺴﺎﺑﺎ ً ﻋﻠﻰ ﻓﻴﺴﺒﻮك‪ ،‬ﺗﻮﻳﺘﺮ‪ ،‬إﻧﺴﺘﺎﺟﺮام وﻏﻴﺮﻫﺎ‪ .‬ﻫﺬا اﻟﺘﻐﻴﺮ اﻟﻜﺒﻴﺮ ﻓﻲ ﻛﻴﻔﻴﺔ اﺳﺘﻌﻤﺎﻟﻨﺎ‬
‫ﻟﻼﻧﺘﺮﻧﺖ ﻫﻮ ﻣﺎ دﻓﻊ اﻟﺸﺮﻛﺎت واﻟﻤﺴﻮﻗﻴﻦ ﻻﺳﺘﺨﺪام اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ ﻛﺄداة ﺗﺴﻮﻳﻘﻴﺔ‬
‫أﺳﺎﺳﻴﺔ‪ ،‬ﺣﺘﻰ أﺻﺒﺤﺖ ﺟﺰءاً ﻻ ﻳﻤﻜﻦ اﻻﺳﺘﻐﻨﺎء ﻋﻨﻪ ﻣﻦ أي اﺳﺘﺮاﺗﻴﺠﻴﺔ ﺗﺴﻮﻳﻘﻴﺔ‪ ،‬وﺻﺮﻧﺎ ﻧﺮى‬
‫ﻧﻮﻋﻴﻦ ﺟﺪﻳﺪﻳﻦ ﻣﻦ اﻟﻮﻇﺎﺋﻒ اﻟﺘﺴﻮﻳﻘﻴﺔ‪:‬‬
‫• وﻇﺎﺋﻒ ﺗﺴﻮﻳﻘﻴﺔ ﻋﺎﻣﺔ‪ ،‬ﻣﻦ ﺿﻤﻦ ﻣﺘﻄﻠﺒﺎﺗﻬﺎ اﻟﻘﺪرة ﻋﻠﻰ اﺳﺘﺨﺪام وﺳﺎﺋﻞ اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎﻋﻲ‪.‬‬
‫• وﻇﺎﺋﻒ ﺗﺴﻮﻳﻘﻴﺔ ﺧﺎﺻﺔ ﺑﺎﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‪.‬‬
‫وزاد اﻟﻄﻠﺐ ﻋﻠﻰ ﻛﻼ اﻟﻨﻮﻋﻴﻦ‪ ،‬وﺧﺎﺻﺔ اﻟﻨﻮع اﻟﺜﺎﻧﻲ‪ ،‬ﺣﺘﻰ أﺻﺒﺢ اﻟﻤﺴﻤﻰ اﻟﻮﻇﻴﻔﻲ ‪Social Media‬‬
‫‪ Specialist‬وﻣﺎ ﻳﺸﺎﺑﻬﻪ أﺳﺎﺳﻴﺎ ً وﻣﻄﻠﻮﺑﺎ ً ﻓﻲ ﻛﻞ ﺷﺮﻛﺔ‪.‬‬
‫ﺑﻌﺾ ﻣﺴﻤﻴﺎت وﻇﺎﺋﻒ اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‪:‬‬
‫‪• Social Media Marketing Coordinator‬‬
‫‪• Social Media Strategist‬‬
‫‪• Content Specialist‬‬
‫‪• Content Specialist/Manager/Strategist‬‬
‫‪• Social Media Manager‬‬
‫‪• Community Manager‬‬
‫‪• Digital Media Producer‬‬
‫اﻟﻤﺸﻜﻠﺔ اﻷﺳﺎﺳﻴﺔ ﻫﻨﺎ أن اﻟﺨﺒﺮات ﻓﻲ ﻫﺬا اﻟﻤﺠﺎل ﻻ زاﻟﺖ ﺷﺤﻴﺤﺔ وﻗﻠﻴﻠﺔ‪ ،‬ﺣﺘﻰ أﺻﺒﺢ ﻣﻦ اﻟﺼﻌﺐ‬
‫أن ﺗﺠﺪ اﻟﺸﺮﻛﺎت اﻟﺸﺨﺺ اﻟﻤﻨﺎﺳﺐ ﻟﻤﻸ ﻫﺬه اﻟﺸﻮاﻏﺮ‪ .‬ﻟﻜﻦ ﻛﻤﺎ ﻳﻘﺎل ” ﻣﺼﺎﺋﺐ ﻗﻮم ﻋﻨﺪ ﻗﻮم‬
‫ﻓﻮاﺋﺪ“‪ ،‬ﻓﻬﺬه اﻟﻤﺸﻜﻠﺔ اﻟﺘﻲ ﺗﻮاﺟﻬﻬﺎ اﻟﺸﺮﻛﺎت ﻫﻲ ﻓﺮﺻﺔ ﻟﻚ‪ ،‬ﻟﻜﻞ ﺧﺮﻳﺞ أو ﻣﺴﻮق ﻟﻠﺪﺧﻮل‬
‫واﻟﺘﻔﻮق ﻓﻲ ﻋﺎﻟﻢ أﻗﻞ ﻣﺎ ﻳﻤﻜﻦ أن ﻳﻘﺎل ﻋﻨﻪ أن ﻣﺴﺘﻘﺒﻠﻪ ﻛﺒﻴﺮ وزاﻫﺮ‪.‬‬
‫ﻫﺬا اﻟﻜﺘﻴﺐ ﻫﻮ ﺑﻤﺜﺎﺑﺔ ﺧﺎرﻃﺔ ﺳﺘﻮﺟﻬﻚ ﻟﻜﻴﻔﻴﺔ اﻟﺒﺪأ واﻟﺪﺧﻮل ﻟﻌﺎﻟﻢ اﻟﺘﺴﻮﻳﻖ ﺑﺎﺳﺘﺨﺪام‬
‫اﻹﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ وﺑﻨﺎء وﻇﻴﻔﺔ ﻓﻴﻪ‪ ،‬ﺳﻮاء ﻛﻨﺖ ﺧﺮﻳﺠﺎ ً أو ﻣﺴﻮﻗﺎ ً ﺗﺮﻏﺐ ﻓﻲ اﻟﺘﻮﺟﻪ ﻟﻠﻌﺎﻟﻢ‬
‫اﻟﺠﺪﻳﺪ‪.‬‬
‫ﻓﻠﻨﺒﺪأ…‬
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‫ﺻﻔﺎت أﺳﺎﺳﻴﺔ ﻋﻠﻰ ﻛﻞ ﻣﻦ ﻳﺮﻏﺐ ﺑﺎﻟﻌﻤﻞ ﻓﻲ‬
‫اﻟﺘﺴﻮﻳﻖ ﺑﺎﺳﺘﺨﺪام اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ اﻟﺘﺤﻠﻲ ﺑﻬﺎ‬
‫ﻗﺒﻞ أن ﺗﻘﺮر اﻟﺘﻮﺟﻪ ﻟﻬﺬا اﻟﺘﺨﺼﺺ واﻟﺘﻌﻤﻖ ﻓﻴﻪ‪ ،‬ﺳﺄﻃﻠﻌﻚ ﻋﻠﻰ اﻟﺼﻔﺎت اﻷﺳﺎﺳﻴﺔ اﻟﺘﻲ ﻋﻠﻴﻚ‬
‫اﻣﺘﻼﻛﻬﺎ ﻟﻜﻲ ﺗﺒﺪع ﻓﻴﻪ ﺑﺤﻖ وﺗﺒﺪع‪ ،‬ﻓﻮﺟﻮد ﻫﺬه اﻟﺼﻔﺎت ﻓﻴﻚ أو ﻋﺪﻣﻬﺎ ﺳﻴﺤﺪد ﻣﺎ إذا ﻛﻨﺖ ﻣﻼﺋﻤﺎ ً‬
‫ﻟﻬﺎ‪ .‬دون إﻃﺎﻟﺔ‪ ،‬ﻟﻨﺒﺪأ‪:‬‬
‫ﻋﺸﻖ وﺷﻐﻒ ﻟﻼﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‬
‫ﻻ ﻳﻤﻜﻨﻚ اﻹﺑﺪاع ﻓﻲ ﻫﺬا اﻟﺘﺨﺼﺺ إذا ﻟﻢ ﺗﻜﻦ‬
‫ﺗﻌﺸﻖ ﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎﻋﻲ‪ ،‬وﺣﺘﻰ ﻣﺪﻣﻨﺎ ً ﻋﻠﻴﻬﺎ‪ .‬ﻓﻴﺴﺒﻮك ﻟﻴﺲ ﻛﺎﻓﻴﺎ ً‪ ،‬إﺣﺴﺐ ﺣﺴﺎب‬
‫‪ ,Twitter, Instagram, Google+‬وﻏﻴﺮﻫﺎ‪ ،‬ﻳﺠﺐ أن ﺗﻤﺘﻠﻚ اﻟﻔﻀﻮل ﻻﺳﺘﻜﺸﺎف ﺷﺒﻜﺎت وأدوات‬
‫وﻣﻨﺼﺎت ﺟﺪﻳﺪة‪.‬‬
‫ﻟﻤﺎذا؟‬
‫ﺳﺘﻘﻀﻲ ﻣﻌﻈﻢ وﻗﺘﻚ وأﻧﺖ ﺗﻌﻤﻞ أﻣﺎم ﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎﻋﻲ‪ ،‬ﻓﺎذا ﻟﻢ ﺗﻜﻦ ﺗﺴﺘﻤﺘﻊ ﺑﻬﺎ‪،‬‬
‫ﺳﺘﺒﺪأ ﺳﺮﻳﻌﺎ ً ﺑﺎﻟﺸﻌﻮر ﺑﺎﻻرﻫﺎق وﺳﺘﺒﺪأ ﺑﺎﻟﺒﺤﺚ ﻋﻦ وﻇﻴﻔﺔ أﺧﺮى‪ .‬أﻳﻀﺎ ً‪ ،‬ﻋﺎﻟﻢ اﻹﻧﺘﺮﻧﺖ‪ ،‬وﺧﺎﺻﺔ‬
‫ﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎﻋﻲ‪ ،‬ﻳﺘﻐﻴﺮ ﺑﺎﺳﺘﻤﺮار‪ ،‬ﺳﺘﺠﺪ ﻛﻞ ﻳﻮم ﺧﺼﺎﺋﺺ ﺟﺪﻳﺪة ﺗﺪﺧﻞ ﻋﻠﻰ‬
‫ﻓﻴﺴﺒﻮك وﺧﺼﺎﺋﺺ ﺗﺘﻐﻴﺮ‪ ،‬ﻛﻤﺎ ﺳﺘﺠﺪ ﺷﺒﻜﺎت وأدوات وﺗﻄﺒﻴﻘﺎت ﺟﺪﻳﺪة ﺗﺪﺧﻞ ﻓﻲ ﺣﻴﺎة اﻟﻨﺎس‬
‫ﻓﺠﺄة‪ ،‬ﻣﺜﻞ ‪ Instagram‬اﻟﺬي أﺻﺒﺢ اﻟﺸﺒﻜﺔ اﻻﺟﺘﻤﺎﻋﻴﺔ اﻷوﻟﻰ ﻓﻲ اﻟﻜﻮﻳﺖ‪ ،‬و ﺗﻄﺒﻴﻖ ‪ Snapchat‬اﻟﺬي‬
‫اﻗﺘﺤﻢ ﺣﻴﺎة اﻟﻤﺮاﻫﻘﻴﻦ‪ .‬اذا ﻟﻢ ﻳﻜﻦ ﻋﻨﺪك اﻟﺸﻐﻒ اﻟﻜﺎﻓﻲ ﻟﻬﺬه اﻷﻣﻮر وﻣﺘﺎﺑﻌﺘﻬﺎ وﺗﺠﺮﺑﺘﻬﺎ‪ ،‬ﻟﻦ‬
‫ﺗﺴﺘﻄﻴﻊ ﻣﻮاﻛﺒﺔ ﺟﺪﻳﺪﻫﺎ واﻟﻨﺠﺎح‪.‬‬
‫ﻣﻬﺎرات ﺗﻮاﺻﻞ ﻣﻤﺘﺎزة‬
‫ﻣﺎ ﺳﻤﻌﺘﻪ ﺻﺤﻴﺢ‪ ،‬ﻣﻬﺎرات اﻟﺘﻮاﺻﻞ اﻟﺘﻲ ﺗﻤﺘﻠﻜﻬﺎ ﻣﻬﻤﺔ ﺟﺪاً‬
‫ﻟﻬﺬا اﻟﺘﺨﺼﺺ‪ ،‬ﺳﻮاء ﻗﺪرﺗﻚ ﻋﻠﻰ اﻟﺘﺤﺪث ﺑﻠﺒﺎﻗﺔ‪ ،‬إﻳﺼﺎل ﻓﻜﺮﺗﻚ ﺑﺸﻜﻞ ﺟﻴﺪ‪ ،‬واﻷﻫﻢ ﻣﻦ ذﻟﻚ‬
‫ﻗﺪرﺗﻚ ﻋﻠﻰ اﻻﺳﺘﻤﺎع ﻟﻶﺧﺮﻳﻦ واﻣﺘﻼك أذن ﺻﺎﻏﻴﺔ‪.‬‬
‫ﻟﻤﺎذا؟‬
‫ﻋﻨﺪ إدارﺗﻚ ﻟﺤﺴﺎب ﺷﺮﻛﺔ أو ﻣﺆﺳﺴﺔ‪ ،‬أﻧﺖ ﺗﺘﻌﺎﻣﻞ ﻣﻊ أﺷﺨﺎص ﻣﺜﻠﻚ‪ ،‬ﻣﻦ اﻟﻤﻬﻢ أن ﺗﻌﺮف ﻛﻴﻒ‬
‫ﺗﺘﻮاﺻﻞ ﻣﻌﻬﻢ‪ ،‬ﻛﻴﻒ ﺗﻜﺴﺐ ﺣﺒﻬﻢ وﺛﻘﺘﻬﻢ وﺗﺠﻌﻠﻬﻢ ”أﺻﺪﻗﺎﺋﻚ“‪ .‬ﻋﻠﻴﻚ ﻓﻬﻤﻬﻢ واﻳﺠﺎد اﻓﻀﻞ‬
‫ﻃﺮﻳﻘﺔ ﻻﻣﺘﺼﺎص ﻏﻀﺒﻬﻢ‪ .‬ﻣﻦ اﻷﻣﻮر اﻟﺘﻲ ﻋﻠﻴﻚ ﻓﻬﻤﻬﺎ ﺑﻬﺬا اﻟﺨﺼﻮص‪ ،‬ﺻﺤﻴﺢ أﻧﻚ ﺗﻤﺜﻞ ﺷﺮﻛﺔ أو‬
‫ﻣﺆﺳﺴﺔ‪ ،‬ﻟﻜﻦ أﺳﻠﻮب ﺗﻮاﺻﻠﻚ ﻣﻊ اﻟﻤﺘﺎﺑﻌﻴﻦ ﻳﺠﺐ أن ﻳﻜﻮن ﺷﺨﺼﻴﺎ ً ﻗﺮﻳﺒﺎ ً ﻋﻠﻴﻬﻢ ﻟﻴﺤﺒﻮك‪ ،‬ﻫﺬه ﻫﻲ‬
‫روح اﻹﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‪.‬‬
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‫اﻟﻘﺪرة أو )اﻟﺮﻏﺒﺔ( ﻋﻠﻰ اﻟﻌﻤﻞ ﺧﺎرج أوﻗﺎت اﻟﺪوام وﻓﻲ اﻟﻌﻄﻞ‬
‫ﻋﻨﺪ أﺧﺬك اﻟﻘﺮار ﻟﻠﺒﺪء ﺑﺎﻟﻌﻤﻞ ﻓﻲ ﻫﺬا اﻟﺘﺨﺼﺺ‪ ،‬ﻋﻠﻴﻚ أن ﺗﻨﺴﻰ ﺳﺎﻋﺎت اﻟﺪوام اﻟﺮﺳﻤﻴﺔ‬
‫ﻣﻦ اﻟﺼﺒﺎح ﺣﺘﻰ اﻟﺮاﺑﻌﺔ أو اﻟﺨﺎﻣﺴﺔ ﻣﺴﺎءاً‪ ،‬وﺗﻘﻮل وداﻋﺎ ً ﻟﻠﻌﻄﻞ‪ ،‬ﻓﻮﻇﻴﻔﺔ اﻟﺘﺴﻮﻳﻖ ﻋﻠﻰ‬
‫اﻹﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ ﺳﺘﺄﺧﺬ اﻟﻜﺜﻴﺮ اﻟﻜﺜﻴﺮ ﻣﻦ وﻗﺘﻚ‪ ،‬ﻟﻬﺬا ﻛﻤﺎ ذﻛﺮت ﺳﺎﺑﻘﺎ ً‪ ،‬اﻟﺸﻐﻒ ﻣﻬﻢ‪،‬‬
‫ﻟﻜﻲ ﻳﻌﻄﻴﻚ اﻟﻘﻮة ﻋﻠﻰ ﺗﺤﻤﻞ اﻟﻀﻐﻮﻃﺎت اﻟﻨﺎﺗﺠﺔ ﻋﻦ ذﻟﻚ‪.‬‬
‫ﻟﻤﺎذا؟‬
‫ﺗﺼﻮر أﻧﻚ ﻗﻤﺖ ﺑﻨﺸﺮ ﺗﻐﺮﻳﺪة ﻋﻠﻰ ﺗﻮﻳﺘﺮ‪ :‬اﻟﺮدود ﻟﻦ ﺗﺄﺗﻲ ﻓﻲ وﻗﺖ ﻧﺸﺮﻫﺎ ﻓﻘﻂ‪ ،‬ﺑﻞ ﻗﺪ ﺗﻤﺘﺪ‬
‫ﻟﺴﺎﻋﺎت وﺳﺎﻋﺎت‪ ،‬أو ﺣﺘﻰ ﻷﻳﺎم‪ ،‬ﺣﺘﻰ ﻓﻲ اﻟﻠﻴﻞ‪ ،‬وﻟﻤﻌﻈﻢ اﻟﺸﺮﻛﺎت‪ ،‬اﻟﻤﺘﺎﺑﻌﺔ اﻟﻤﺴﺘﻤﺮة‬
‫ﻟﻬﺬه اﻟﺘﻌﻠﻴﻘﺎت واﻟﺮدود ﻣﻬﻤﺔ‪ ،‬ﺳﻮاء ﻟﻠﺘﻔﺎﻋﻞ ﻣﻊ اﻟﻤﻌﻠﻘﻴﻦ‪ ،‬أو ﻟﺘﻔﺎدي ﺣﺪوث‬
‫ﻣﺸﻜﻠﺔ‪/‬أزﻣﺔ‪/‬ﻫﺠﻮم‪ .‬ﻛﺬﻟﻚ اﻷﻣﺮ ﺑﺎﻟﻨﺴﺒﺔ ﻻﺧﺘﻴﺎر اﻟﻮﻗﺖ اﻷﻣﺜﻞ ﻟﺠﺪوﻟﺔ ﻣﻨﺸﻮراﺗﻚ‬
‫ﻼ‪ ،‬أو أن‬
‫وﺗﻐﺮﻳﺪاﺗﻚ‪ ،‬ﺳﺘﺠﺪ ﻓﻲ ﻣﻌﻈﻢ اﻟﺤﺎﻻت أن ﻣﺘﺎﺑﻌﻴﻚ ﻳﺘﻮاﺟﺪون أوﻧﻼﻳﻦ ﻣﺴﺎءاً ﻣﺜ ً‬
‫اﻟﻔﺮﺻﺔ اﻟﻤﺜﺎﻟﻴﺔ ﻟﻠﻮﺻﻮل ﻟﻬﻢ ﻫﻲ أﻳﺎم اﻟﻌﻄﻞ‪ ،‬ﻓﺴﺘﻀﻄﺮ ﻟﺠﺪوﻟﺔ اﻟﺘﻐﺮﻳﺪات ﻓﻲ ﻫﺬه اﻟﻔﺘﺮة‬
‫واﻟﻤﺘﺎﺑﻌﺔ ﻓﻴﻬﺎ‪.‬‬
‫اﻟﺮﻏﺒﺔ ﻓﻲ اﻟﺘﻌﻠﻢ واﻟﺘﻄﻮر‬
‫إذا أردت اﻹﺑﺪاع ﻓﻲ ﻫﺬا اﻟﻤﺠﺎل‪ ،‬ﻳﺠﺐ أن ﺗﻜﻮن ﻣﻤﻦ‬
‫ﻳﺤﺒﻮن اﻟﻘﺮاءة ﻛﺜﻴﺮاً‪ ،‬وﻳﻔﻀﻞ أن ﺗﻜﻮن ﻟﻐﺘﻚ اﻹﻧﺠﻠﻴﺰﻳﺔ ﺟﻴﺪة أﻳﻀﺎ ً‪.‬‬
‫ﻟﻤﺎذا؟‬
‫ﻣﻦ اﻷﺳﺒﺎب اﻟﺘﻲ ﻗﻤﺖ ﺑﻜﺘﺎﺑﺔ ﻫﺬا اﻟﻜﺘﻴﺐ ﻟﻬﺎ‪ ،‬ﻫﻮ ﻋﺪم وﺟﻮد ﺧﺒﺮات ﻛﺎﻓﻴﺔ ﻓﻲ ﻣﺠﺎل‬
‫اﻟﺘﺴﻮﻳﻖ ﺑﺎﺳﺘﺨﺪام اﻹﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‪ ،‬وﻧﻘﺺ اﻟﻤﻨﺎﻫﺞ اﻟﺠﺎﻣﻌﻴﺔ اﻟﺮﺳﻤﻴﺔ ﻟﺘﻌﻠﻤﻬﺎ‪ .‬ﻟﻬﺬه‬
‫اﻷﺳﺒﺎب‪ ،‬ﻋﻠﻰ ﻛﻞ ﻣﻦ ﻳﺮﻳﺪ ﺗﻌﻠﻢ ﻫﺬا اﻟﺘﺨﺼﺺ أن ﻳﻤﺘﻠﻚ ﺣﺐ اﻟﺘﻌﻠﻢ اﻟﺬاﺗﻲ و ﺣﺐ اﻻﺳﺘﻄﻼع‬
‫واﻻﺳﺘﻜﺸﺎف ﻟﻜﻲ ﻳﻘﻮي ﻋﻠﻤﻪ ﺛﻢ ﺧﺒﺮاﺗﻪ ﻓﻲ اﻟﻤﺠﺎل‪ .‬أﻣﺎ اﻹﻧﺠﻠﻴﺰﻳﺔ‪ ،‬ﻓﺎﻟﺴﺒﺐ أن اﻟﻤﺤﻄﺔ‬
‫اﻷﺳﺎﺳﻴﺔ ﻟﺘﻌﻠﻤﻚ ﻫﺬا اﻟﻤﺠﺎل ﺳﺘﻜﻮن اﻹﻧﺘﺮﻧﺖ‪ ،‬وﻣﻌﻈﻢ اﻟﻤﺤﺘﻮى اﻟﻘﻮي ﺣﺎﻟﻴﺎ ً ﻫﻮ ﺑﺎﻟﻠﻐﺔ‬
‫اﻹﻧﺠﻠﻴﺰﻳﺔ‪.‬‬
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‫اﻟﺘﺮﻛﻴﺰ واﻟﺘﺤﻠﻲ ﺑﺎﻟﺼﺒﺮ‬
‫ﻗﺪ ﺗﻜﻮن ﻫﺬه اﻟﻨﻘﻄﺔ ﻣﻦ ﺿﻤﻦ ﻣﻬﺎرات اﻟﺘﻮاﺻﻞ‪ ،‬ﻟﻜﻦ‬
‫ﺑﺮأﻳﻲ ﺗﺴﺘﺤﻖ أن ﺗﻜﻮن ﻧﻘﻄﺔ ﻣﻨﻔﺼﻠﻪ ﺑﺤﺪ ذاﺗﻬﺎ‪.‬‬
‫ﻟﻤﺎذا؟‬
‫اﻷﻓﻜﺎر اﻟﺮاﺋﻌﺔ ﻻ ﺗﺄﺗﻲ ﻣﻦ ﻓﺮاغ‪ ،‬ﺑﻞ ﺗﺤﺘﺎج ﻟﺘﻔﻜﻴﺮ ﻋﻤﻴﻖ وﺗﺮﻛﻴﺰ ﻛﺒﻴﺮ‪ ،‬ﻓﻤﻦ اﻟﻤﻤﻜﻦ أن ﺗﻤﻀﻲ‬
‫أﻛﺜﺮ ﻣﻦ ﻧﺼﻒ ﺳﺎﻋﺔ وأﻧﺖ ﺗﺠﻬﺰ ﺑﻮﺳﺘﺎ ً واﺣﺪاً ﻟﻨﺸﺮه‪ ،‬وﺳﺎﻋﺎت وأﻳﺎم وأﻧﺖ ﺗﻔﻜﺮ ﺑﺤﻤﻠﺔ ﻣﻤﻴﺰة‬
‫ﻟﺘﺤﻘﻴﻖ ﻫﺪف ﻣﻌﻴﻦ ﻟﺸﺮﻛﺘﻚ‪ .‬وﻻ ﻳﺠﺐ أن ﻧﻨﺴﻰ اﻟﺘﻌﺎﻣﻞ ﻣﻊ اﻟﻤﺘﺎﺑﻌﻴﻦ وﺗﻌﻠﻴﻘﺎﺗﻬﻢ‪ ،‬ﺳﺘﻮاﺟﻪ‬
‫ﺑﺎﻟﺘﺄﻛﻴﺪ ﻛﻞ أﻧﻮاع اﻷﺳﺌﻠﺔ واﻟﺘﻌﻠﻴﻘﺎت اﻟﺘﻲ ﻗﺪ ﺗﻜﻮن ﻣﺴﺘﻔﺰة أﺣﻴﺎﻧﺎ ً‪ .‬ﻛﻞ ﻫﺬه اﻷﻣﻮر ﺗﺤﺘﺎج ﺣﻘﺎ ً‬
‫ﻟﻠﺼﺒﺮ واﻟﺘﺤﻤﻞ‪.‬‬
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‫‪start‬‬
‫ﻛﻴﻒ ﺗﺒﺪأ ؟‬
‫ﻛﻦ ﻧﺸﻄﺎ ً ﻋﻠﻰ ﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎﻋﻲ‬
‫أﻓﻀﻞ أﺛﺒﺎت أﻧﻚ اﻟﺸﺨﺺ اﻷﻧﺴﺐ ﻟﻤﻠﺊ وﻇﻴﻔﺔ ﻓﻲ ﻫﺬا اﻟﺘﺨﺼﺺ‪ ،‬ﻫﻮ أن ﺗﻜﻮن ﻧﺸﻄﺎ ً‬
‫وﻣﺆﺛﺮاً ﻋﻠﻰ ﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎﻋﻲ‪.‬‬
‫• إﻋﻤﻞ ﻋﻠﻰ ﺑﻨﺎء ﺗﻮاﺟﺪ اﺟﺘﻤﺎﻋﻲ ﻟﻚ ﻋﻠﻰ ﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎﻋﻲ اﻷﺳﺎﺳﻴﺔ‪:‬‬
‫‪ Facebook, Twitter, Google+, Instagram‬وﻏﻴﺮﻫﺎ‪ ،‬واﺣﺮص أن ﺗﻜﻮن ﻣﺸﺎرﻛﺘﻚ ﺑﻬﺎ ﻣﺴﺘﻤﺮة‪.‬‬
‫إﺑﻨﻲ ﺟﻤﻬﻮراً ﻣﻦ اﻟﻤﺘﺎﺑﻌﻴﻦ ﻋﻠﻴﻬﺎ واﺣﺮص ﻋﻠﻰ ﻧﺸﺮ ﻣﺎ ﻳﻬﻤﻬﻢ وﻳﻔﺎﻋﻠﻬﻢ ﻣﻌﻚ ﺑﺎﺳﺘﻤﺮار‪.‬‬
‫• ﻗﻢ ﺑﺒﻨﺎء ﻫﻮﻳﺔ ﺷﺨﺼﻴﺔ ﻗﻮﻳﺔ ﻋﻠﻰ ﻫﺬه اﻟﺸﺒﻜﺎت‪ ،‬واﺟﻌﻞ ﺗﻮاﺟﺪك ﻋﻠﻴﻬﺎ ﻣﻤﻴﺰاً‪ ،‬ﻣﻦ ﻧﺎﺣﻴﺔ‬
‫اﻟﻤﺤﺘﻮى اﻟﻤﻬﻢ ﻟﻠﻤﺘﺎﺑﻌﻴﻦ واﻟﺘﻔﺎﻋﻞ ﻣﻌﻬﻢ‪ .‬اﺻﻨﻊ ﻣﻦ ﻧﻔﺴﻚ ﺷﺨﺼﺎ ً ﻣﺆﺛﺮاً ﻋﻠﻴﻬﻢ واﺟﻌﻠﻬﻢ‬
‫ﻳﺤﺒﻮك‪.‬‬
‫• ﻛﻦ اﺣﺘﺮاﻓﻴﺎ ﺑﺘﻮاﺟﺪك ﻋﻠﻰ ﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ‪ ،‬ﻣﻦ ﻧﺎﺣﻴﺔ اﻟﺼﻮر اﻟﻤﺴﺘﺨﺪﻣﺔ واﻷﻟﻘﺎب اﻟﺘﻲ‬
‫ﺗﺴﺘﺨﺪﻣﻬﺎ‪ .‬ﻻ ﺗﻜﻮﻧﻲ ) اﻟﻔﺮاﺷﺔ اﻟﺠﻤﻴﻠﺔ (‪ ،‬وﻻ ﺗﻜﻦ ‪ ،theoneromio@hotmail.com‬وﻻ داﻋﻲ ﻷن‬
‫ﺗﻜﻮن ﺻﻮرﺗﻚ ذﺋﺒﺎ ً ﻣﻔﺘﺮﺳﺎ ً!‬
‫• ﻛﻦ ﻣﺒﺪﻋﺎ ُ ﻓﻲ ﻣﺤﺘﻮاك وأﻓﻜﺎرك اﻟﻤﻄﺮوﺣﺔ‪ ،‬ﻓﻜﻤﺎ ﻳﻘﺎل ”اﻟﻤﺤﺘﻮى ﻫﻮ اﻟﻤﻠﻚ“‪ .‬ﻗﻮة وﺗﻤﻴﺰ‬
‫ﻣﺤﺘﻮاك ﻣﻦ ﺻﻮر وﻛﺘﺎﺑﺎت وﻣﻘﺎﻻت ﻟﻦ ﻳﺠﻠﺐ ﻟﻚ اﻟﺘﻔﺎﻋﻞ اﻟﻜﺒﻴﺮ ﻓﻘﻂ‪ ،‬ﺑﻞ ﺳﻴﻜﻮن ﻣﺆﺷﺮاً ﻗﻮﻳﺎ ً‬
‫ﻟﻠﺸﺮﻛﺎت ﻟﻨﻮﻋﻴﺔ اﻟﻤﺤﺘﻮى اﻟﺬي ﺳﺘﻘﺪﻣﻪ ﻟﻬﺎ ﻟﺘﺘﻔﻮق ﻓﻲ ﺗﺴﻮﻳﻘﻬﺎ‪.‬‬
‫ﺗﺪرب ﻋﻠﻰ ﻳﺪ أﺧﺼﺎﺋﻲ‪ ،‬وﺗﻄﻮع‬
‫أﻏﻠﺐ اﻟﺸﺮﻛﺎت‪ ،‬ﺧﺎﺻﺔ اﻟﺸﺮﻛﺎت اﻟﺼﻐﻴﺮة واﻟﻨﺎﺷﺌﺔ‪ ،‬ﺗﺒﺤﺚ ﻋﻦ ﻣﺴﻮﻗﻴﻦ ﻓﻲ اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‬
‫ذوي ﺧﺒﺮة ﻟﻴﻘﻮدوﻫﺎ ﻟﻠﻨﺠﺎح‪ ،‬ﻟﺬﻟﻚ ﻛﻤﺨﺘﺺ ﻓﻲ أول ﻃﺮﻳﻘﻪ‪ ،‬ﻟﻴﺲ ﻣﻦ اﻟﺴﻬﻞ إﻃﻼﻗﺎ ً إﻳﺠﺎد‬
‫وﻇﻴﻔﺔ ﺗﻨﺘﻈﺮك‪ .‬ﻟﺬا أﻧﺼﺤﻚ ﺑﺎﻹﺿﺎﻓﺔ ﻟﻠﺘﻌﻠﻢ ﻗﺪر اﻟﻤﺴﺘﻄﺎع‪ ،‬أن ﺗﺘﺪرب ﻋﻠﻰ ﻳﺪ أﺣﺪ ﺧﺒﺮاء‬
‫وﻣﺴﺘﺸﺎري اﻹﻋﻼم اﻹﺟﺘﻤﺎﻋﻲ اﻟﻤﻌﺮوﻓﻴﻦ‪ ،‬أو ﺣﺘﻰ أن ﺗﺘﺪرب ﻓﻲ ﺷﺮﻛﺔ ﺗﺴﻮﻳﻖ إﻟﻜﺘﺮوﻧﻲ ﻟﻜﻲ‬
‫ﺗﻔﺘﺢ ﻟﻚ ﻃﺮﻳﻘﺎ ً ﺟﻴﺪاً اﻣﺎم ﺑﺎﻗﻲ اﻟﺸﺮﻛﺎت‪.‬‬
‫اﻟﺨﺒﺮة اﻟﻌﻤﻠﻴﺔ ﻟﻦ ﺗﻜﻮن ﻓﻘﻂ إﺿﺎﻓﺔ ﺟﻤﻴﻠﺔ إﻟﻰ ﺳﻴﺮﺗﻚ اﻟﺬاﺗﻴﺔ‪ ،‬ﺑﻞ ﺳﺘﻌﻄﻴﻚ ﺧﺒﺮات وأﻣﻮراً‬
‫ﻛﺜﻴﺮة ﻟﻦ ﺗﻜﺴﺒﻬﺎ ﻣﻦ اﻟﻘﺮاءة‪.‬‬
‫‪5‬‬
‫ﺗﻌ ّﻠﻢ‬
‫ﻣﺤﻄﺘﻚ اﻷوﻟﻰ ﻟﺘﺼﺒﺢ ﻣﺨﺘﺼﺎ ً ﻓﻲ اﻟﺘﺴﻮﻳﻖ ﺑﺎﺳﺘﺨﺪام اﻹﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ ﻫﻲ ﺑﺎﻟﻄﺒﻊ ﺗﻌﻠﻢ‬
‫ﻣﺒﺎدﺋﻪ‪ .‬وﻟﺮﺑﻤﺎ وﺻﻠﺖ اﻵن ﻟﻨﺘﻴﺠﺔ ﻣﻬﻤﺔ‪ :‬اﻟﻤﺼﺪر اﻷﺳﺎﺳﻲ واﻷﻓﻀﻞ ﻟﺘﻌﻠﻢ ﻣﺒﺎدئ اﻹﻋﻼم‬
‫اﻻﺟﺘﻤﺎﻋﻲ وﺗﻄﻮﻳﺮ ﻣﻬﺎراﺗﻚ ﻓﻴﻪ‪ ،‬ﻫﻮ اﻹﻧﺘﺮﻧﺖ!‬
‫إﺟﻌﻞ ‪ Google‬رﻓﻴﻖ درﺑﻚ ﻟﻺﺟﺎﺑﺔ ﻋﻦ ﻛﻞ أﺳﺌﻠﺘﻚ‪ ،‬وﺗﺎﺑﻊ اﻟﻤﻮاﻗﻊ اﻟﻤﺨﺘﺼﺔ ﺑﺎﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‬
‫ﻟﺘﻜﻮن ﻋﻠﻰ اﻃﻼع ﻋﻠﻰ ﻛﻞ ﻣﺎ ﻫﻮ ﺟﺪﻳﺪ ﻓﻲ ﻫﺬا اﻟﻤﺠﺎل‪.‬‬
‫وﻟﻜﻦ أﻋﺘﻘﺪ أﻧﻚ ﺗﺒﺤﺚ ﻋﻦ ﻃﺮﻳﻖ ﺳﻬﻞ وواﺿﺢ ﻟﻠﺒﺪأ‪ ،‬ﺻﺤﻴﺢ؟ دﻋﻨﻲ أﺳﺎﻋﺪك ﺑﺬﻟﻚ‪.‬‬
‫ﺳﺄﻗﺪم ﻟﻚ ﻫﺬا اﻟﺒﺮﻧﺎﻣﺞ اﻟﺬي أﺣﺐ اﺗﺒﺎﻋﻪ ﻋﻨﺪ ﺗﻌﻠﻴﻢ اﻟﺘﺴﻮﻳﻖ ﺑﺎﺳﺘﺨﺪام اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‪،‬‬
‫ﻣﻊ ﺗﻔﺎﺻﻴﻞ ﻟﻜﻞ ﻗﺴﻢ ﻓﻴﻪ ورواﺑﻂ ﻟﻤﻘﺎﻻت ﻣﻤﻴﺰة ﻋﻦ ﻣﻮاﺿﻴﻌﻪ‪ ،‬اﻋﺘﻘﺪ أﻧﻪ ﻣﻨﺎﺳﺐ ﺟﺪاً ﻟﺘﺒﺪأ‬
‫ﺑﻪ‪.‬‬
‫• ﻣﻘﺪﻣﺔ ﻋﻦ اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‪.‬‬
‫• ﻣﻘﺪﻣﺔ ﻋﻦ اﻟﺘﺴﻮﻳﻖ ﺑﺎﺳﺘﺨﺪام اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‪.‬‬
‫• ﻣﺒﺎدئ ﻓﻴﺴﺒﻮك واﺳﺘﺨﺪاﻣﻪ ﻛﺄداة ﺗﺴﻮﻳﻘﻴﺔ‪.‬‬
‫• ﻣﺒﺎدئ ﺗﻮﻳﺘﺮ و اﺳﺘﺨﺪاﻣﻪ ﻛﺄداة ﺗﺴﻮﻳﻘﻴﺔ‪.‬‬
‫• إﻧﺸﺎء اﻟﻤﺤﺘﻮى‪.‬‬
‫• إدارة اﻟﻤﺠﺘﻤﻌﺎت‪.‬‬
‫• إﻋﻼﻧﺎت ﻓﻴﺴﺒﻮك‪.‬‬
‫• اﻟﺘﺤﻠﻴﻞ واﻟﺪراﺳﺔ‪.‬‬
‫ﻣﻼﺣﻈﺔ‪ :‬ﻣﻦ اﻟﻤﻬﻢ أن ﺗﻠﺘﺰم ﺑﻔﺘﺢ وﻗﺮاءة ودراﺳﺔ اﻟﺮواﺑﻂ اﻟﻤﺮﻓﻘﺔ ﻣﻊ ﻛﻞ ﻗﺴﻢ‪ ،‬ﺣﻴﺚ أﻧﻬﺎ‬
‫ﺳﺘﻜﻮن ﺑﻤﺜﺎﺑﺔ ﺗﻔﺎﺻﻴﻞ اﻟﻜﺘﺎب اﻟﺘﻲ ﺳﺘﺴﺘﻔﻴﺪ ﻣﻨﻬﺎ‪ .‬ﻣﺮورك ﻋﻦ ﻫﺬه اﻟﺮواﺑﻂ دون ﻓﺘﺤﻬﺎ ﻟﻦ‬
‫ﻳﻀﻤﻦ إﻻ ﻋﺪم اﺳﺘﻔﺎدﺗﻚ إﻃﻼﻗﺎ ً‪.‬‬
‫‪6‬‬
‫ﻣﻘﺪﻣﺔ ﻓﻲ ا ﻋﻼم ا ﺟﺘﻤﺎﻋﻲ‬
‫ ﻗﺒﻞ أن ﺗﺒﺪأ اﻟﻌﻤﻞ ﻓﻲ ﻫﺬا‬.‫أول ﻣﺎ ﻋﻠﻴﻚ اﻟﺒﺪء ﺑﺘﻌﻠﻤﻪ ﻫﻮ أ ب اﻹﻋﻼم اﻹﺟﺘﻤﺎﻋﻲ وأﻫﻤﻴﺘﻪ‬
‫ ﻋﻦ ﻃﺮﻳﻖ‬،‫ ﻟﺘﺴﺘﻄﻴﻊ إﻗﻨﺎع ﻏﻴﺮك ﺑﺎﻻﺳﺘﺜﻤﺎر ﻓﻴﻪ‬،‫اﻟﺘﺨﺼﺺ ﻋﻠﻴﻚ أن ﺗﻜﻮن ﻣﻘﺘﻨﻌﺎ ً ﺑﺄﻫﻤﻴﺘﻪ‬
.‫إﻇﻬﺎر ﺗﻤﻴﺰه ﻋﻠﻰ اﻹﻋﻼم اﻟﺘﻘﻠﻴﺪي ﻓﻲ ﺑﻌﺾ اﻟﻨﻘﺎط اﻟﻤﻬﻤﺔ‬
:‫ﺑﺮﻧﺎﻣﺠﻚ اﻟﺘﻌﻠﻴﻤﻲ‬
‫رواﺑﻂ ﺗﻌﻠﻴﻤﻴﺔ‬
What
SocialMediaDefined.com
WhatisisSocial
Social Media?
Media? -- SocialMediaDefined.com
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Social
Media - Wikipedia
16 Differences Between Traditional Media and Social
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Social Media Marketing vs. Traditional Marketing aaaaaaaaaaaaaaa
Herringbone
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8 Types of Social Media and How Each Can Benefit
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Your Business - Hootsuite
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The 6 Types of Social Media - Tim Grahl
The
Importance of Entering Social Media World
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Ayman
Qarout
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Top 10 Benefits Of Social Media Marketing xmnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
Forbes
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How to Transition from Traditional to Online
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topic
What is Social Media
‫اﻟﻤﻮﺿﻮع‬
‫ﻣﺎ ﻫﻮ اﻋﻼم‬
‫اﻻﺟﺘﻤﺎﻋﻲ‬
Difference Between
‫اﻟﻔﺮق ﺑﻴﻦ اﻋﻼم‬
Traditional and Social
‫اﻟﺘﻘﻠﻴﺪي واﻋﻼم‬
Media
‫اﻻﺟﺘﻤﺎﻋﻲ‬
Types of Social
‫أﻧﻮاع ﻣﻨﺼﺎت اﻻﻋﻼم‬
Media Platforms
‫اﻻﺟﺘﻤﺎﻋﻲ‬
Why Social
‫ﻟﻤﺎذا ﺗﺴﺘﺨﺪم‬
Media Marketing
‫اﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‬
‫ﻓﻲ اﻟﺘﺴﻮﻳﻖ‬
How to Adapt
to The Social
‫ﻛﻴﻒ ﺗﺘﺒﻨﻰ روح‬
Spirit - Transition
‫اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‬
From Traditional
‫اﻟﺠﺪﻳﺪة‬
to Social
7
‫اﻻﺳﺘﺮاﺗﻴﺠﻴﺔ اﻟﺘﺴﻮﻳﻘﻴﺔ وﺧﻄﺔ اﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‬
‫ وﺑﻌﺾ ﻗﻮاﻋﺪه‬،ً ‫ ﻟﻜﻦ اﻟﺘﺴﻮﻳﻖ ﻳﺒﻘﻰ ﺗﺴﻮﻳﻘﺎ‬،‫اﻹﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ ﻟﻪ ﺧﺼﻮﺻﻴﺘﻪ وأﺳﺎﻟﻴﺒﻪ وﺧﺪﻋﻪ‬
‫ ﻗﻢ ﺑﺒﻨﺎء ﺧﻄﺔ ﻋﻤﻞ ﻣﺒﺪﺋﻴﺔ ﻟﺘﻜﻮن ﻣﺮﺷﺪة‬،‫ ﻗﺒﻞ أن ﺗﺒﺪأ ﺑﺎﻟﻌﻤﻞ‬.‫اﻷﺳﺎﺳﻴﺔ ﺛﺎﺑﺘﺔ أﻳﻨﻤﺎ ﺗﻮﺟﻬﺖ‬
‫ وﺗﺴﺎﻋﺪك ﻓﻲ ﻣﻌﺮﻓﺔ إذا ﻣﺎ ﻛﺎن ﻣﺎ‬،‫ ﻟﺘﻮﺟﻬﻚ ﻓﻲ اﻟﺨﻄﺄ واﻟﺼﻮاب‬،‫ﻟﺘﻮﺟﻬﻚ وﻛﻞ ﺧﻄﻮة ﺗﻘﻮم ﺑﻬﺎ‬
‫ أو ﻣﺎ ﺗﻘﻮم ﺑﺎﻟﺘﺨﻄﻴﻂ ﻟﻪ ﻣﻦ ﺣﻤﻼت‬،‫ ﺳﻮاء ﻣﺎ ﺗﻔﻌﻠﻪ ﻛﻞ ﻳﻮم‬،‫ﺗﻔﻌﻠﻪ ﻋﻠﻰ ﺣﺴﺎﺑﺎﺗﻚ اﻻﺟﺘﻤﺎﻋﻴﺔ‬
.‫ ﺳﻴﺨﺪم ﺷﺮﻛﺘﻚ وأﻫﺪاﻓﻚ ﻓﻌﻸ أم ﻻ‬،‫وﻣﺴﺎﺑﻘﺎت وﺧﻄﻮات ﻣﻤﻴﺰة‬
:‫ﺑﺮﻧﺎﻣﺠﻚ اﻟﺘﻌﻠﻴﻤﻲ‬
‫رواﺑﻂ ﺗﻌﻠﻴﻤﻴﺔ‬
as
7 Popular Goal-Setting Strategies That Will Help
You Achieve Great Things on Social Media Buffer
10 Questions to Ask Before Determining Yourasqkop
Target
Market - Entrepreneur
azzxaWhy Knowing Your Audience Is The Key To Success
Forbes
Choosing the Right Social Media Networks for azqw
Your
Business - Lousch
topic
Determine Your Business
Goals & Objectives
‫ﺗﺤﺪﻳﺪ اﻻﻫﺪاف‬
Knowing Your
‫ﻣﻌﺮﻓﺔ اﻟﻔﺌﺔ‬
‫اﻟﻤﺴﺘﻬﺪﻓﺔ‬
Audience
Choosing Social Media
Platforms
xzm
How to Choose the Best Social Media Site for
Your Business - Inc
poi
Social Media Measurement: How to Set Key Performance Indicators For Each Stakeholder Group TheMeasurementStandard
‫اﻟﻤﻮﺿﻮع‬
To Establish
Presence In
Setting KPIs and
Measuring Results
‫اﺧﺘﻴﺎر اﻟﻘﻨﻮات‬
‫اﻟﺘﺴﻮﻳﻘﻴﺔ‬
‫اﻻﻧﺴﺐ‬
‫ﻛﻴﻔﻴﺔ ﻗﻴﺎس‬
‫اﻟﻨﺘﺎﺋﺞ‬
8
‫ﻣﺒﺎدئ ﻓﻴﺴﺒﻮك واﺳﺘﺨﺪاﻣﻪ ﻛﺄداة ﺗﺴﻮﻳﻘﻴﺔ‬
‫ ﻣﻠﻴﺎر ﻣﺴﺘﺨﺪم‬1,44 ‫ وﺑﺄﻛﺜﺮ ﻣﻦ‬،‫ﻓﻴﺴﺒﻮك ﻫﻮ اﻟﺸﺒﻜﺔ اﻹﺟﺘﻤﺎﻋﻴﺔ اﻷﻛﺒﺮ واﻷﻛﺜﺮ اﺳﺘﺨﺪاﻣﺎ ًﻓﻲ اﻟﻌﺎﻟﻢ‬
‫ ﺑﺎﻹﺿﺎﻓﺔ ﻟﻜﻮﻧﻪ ﻣﻦ أﻛﺜﺮ اﻟﺸﺒﻜﺎت اﻻﺟﺘﻤﺎﻋﻴﺔ اﻟﺘﻲ ﻳﻘﻀﻲ‬، ‫ م‬2015 ‫ﻧﺸﻂ ﺣﺘﻰ اﻟﺮﺑﻊ اﻷول ﻣﻦ ﻋﺎم‬
.‫ ﻣﺎ ﻳﺠﻌﻠﻪ ﻣﻜﺎﻧﺎ ً ﻣﻐﺮﻳﺎ ً ﻟﻠﺸﺮﻛﺎت ﻟﻠﺘﺴﻮﻳﻖ ﻋﻠﻴﻪ‬،ً ‫ﻣﺴﺘﺨﺪﻣﻮﻫﺎ وﻗﺘﺎ ً ﻓﻴﻬﺎ ﻳﻮﻣﻴﺎ‬
:‫ﻣﻦ أﻫﻢ اﻷﻫﺪاف اﻟﺘﻲ ﻳﻤﻜﻦ ﻟﻔﻴﺴﺒﻮك أن ﻳﺤﻘﻘﻬﺎ ﻟﻠﺸﺮﻛﺎت‬
.‫• ﺑﻨﺎء وﺗﻮﻃﻴﺪ اﻟﻌﻼﻗﺎت ﻣﻊ اﻟﺰﺑﺎﺋﻦ اﻟﺤﺎﻟﻴﻴﻦ واﻟﻤﺤﺘﻤﻠﻴﻦ‬
.‫• ﺑﻨﺎء اﻟﻮﻋﻲ وﺗﺤﻘﻴﻖ اﻹﻧﺘﺸﺎر ﻟﻠﺸﺮﻛﺔ‬
- ‫ ﺟﺬب اﻟﺰﻳﺎرات ﻟﻠﻤﻮﻗﻊ اﻹﻟﻜﺘﺮوﻧﻲ‬- ‫• زﻳﺎدة اﻟﻤﺒﻴﻌﺎت‬
:‫ﺑﺮﻧﺎﻣﺠﻚ اﻟﺘﻌﻠﻴﻤﻲ‬
‫رواﺑﻂ ﺗﻌﻠﻴﻤﻴﺔ‬
topic
‫اﻟﻤﻮﺿﻮع‬
Facebook Pages: setup
The
Complete Guide to Setting Up the New Facebook Page
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aaaaaaaaaaaaaaaa
DesignHubspot
business page, pagesettings,
‫ﺻﻔﺤﺎت ﻓﻴﺴﺒﻮك‬
admin roles, page
‫وﺗﺠﻬﻴﺰﻫﺎ ﻟﻼﻃﻼق‬
audiences, activity tab.
How
to Create Custom Tabs for Your Facebook Business
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aaaaaaaaaaaaaaaa
Page
-Hubspot
zzxzx
5 Free Ways To Grow Your Fans For Free - Ayman Qarout
7aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Tips for Growing Your Facebook Likes for Free - Engage321
Page
posting tips and best practices - Facebook
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Facebook
Timeline: 9 Best Practices for Brands - Mashable
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aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Short
Social Media Tips - Ayman Qarout
Page Tabs & Apps
How To Get
Fans For Free
‫اﻟﺘﻄﺒﻴﻘﺎت واﻟﺼﻔﺤﺎت‬
‫اﻟﺪاﺧﻠﻴﺔ‬
‫ﻛﻴﻒ ﺗﺰﻳﺪ‬
‫ﻣﻌﺠﺒﻲ ﺻﻔﺤﺘﻚ‬
‫ﺑﺸﻜﻞ ﻣﺠﺎﻧﻲ‬
Best Practices For
‫ﺗﻮﺻﻴﺎت وﻧﺼﺎﺋﺢ‬
Facebook Pages
‫ﻟﺼﻔﺤﺎت ﻓﻴﺴﺒﻮك‬
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
News
Feed FYI: A Window Into News Feed - Facebook
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Everything
You Need To Know About Facebook’s News Feed
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Algorithm
- SingleGrain
Decoding
the Facebook News Feed: An Up-to-Date List of the
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Algorithm
Factors and Changes - Buffer
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
News Feed
Algorithm
‫ﺧﻮارﻳﺰﻣﻴﺔ‬
‫ﻓﻴﺴﺒﻮك‬
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Edgerank:
A Guide to the Facebook News Feed Algorithm aaaaaaaaaaaa
SproutSocial
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
A
Definitive Guide to Using Facebook Insights for Your Business aaaaaaaaaaaaaaaaa
VerticalResponse
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Ultimate
Guide: Facebook Insights Glossary of Terms
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[Infographic]
- Jonloomer,
Basic Page Insights
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Top
10 Benefits Of Advertising On Facebook - EnlightenMe
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Why
Every Business Should Spend at Least 1$ per Day on
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Facebook
Ads - Moz
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No
Free Lunch: The Importance of Paid Social Media - CarbinerPR
‫ﺗﺤﻠﻴﻼت ﺻﻔﺤﺎت‬
‫ﻓﻴﺴﺒﻮك‬
‫ﻟﻤﺎذا ﺗﻌﺘﺒﺮ إﻋﻼﻧﺎت‬
Why Paid Facebook
‫ﻓﻴﺴﺒﻮك اﻟﻤﺪﻓﻮﻋﺔ‬
Advertising is Important
‫ﻣﻬﻤﺔ ﻻﺳﺘﺮاﺗﻴﺠﻴﺘﻚ‬
‫اﻟﺘﺴﻮﻳﻘﻴﺔ‬
9
‫ﻣﺒﺎدئ ﺗﻮﻳﺘﺮ واﺳﺘﺨﺪاﻣﻪ ﻛﺄداة ﺗﺴﻮﻳﻘﻴﺔ‬
‫ ﻟﻜﻨﻪ ﻻ ﻳﺰال اﻟﺸﺒﻜﺔ اﻻﺟﺘﻤﺎﻋﻴﺔ اﻟﻤﻔﻀﻠﺔ ﻟﺪى اﻟﻜﺜﻴﺮ ﻣﻦ‬،‫ﻗﺪ ﻻ ﻳﻜﻮن ﺗﻮﻳﺘﺮ ﺑﺤﺠﻢ ﻓﻴﺴﺒﻮك‬
‫ وﻫﻮ ﻓﻲ اﻟﻌﺎدة ﻳﻀﻢ اﻟﻤﺴﺘﺨﺪﻣﻴﻦ ”اﻷﻛﺜﺮ ذﻛﺎءاً“ ﻣﻘﺎرﻧﺔ ﻣﻊ اﻟﺸﺒﻜﺎت اﻻﺟﺘﻤﺎﻋﻴﺔ‬،‫اﻟﻤﺴﺘﺨﺪﻣﻴﻦ‬
،‫ ﻓﺘﻮﻳﺘﺮ ﻫﻮ اﻟﺸﺒﻜﺔ اﻻﺟﺘﻤﺎﻋﻴﺔ اﻷﻣﺜﻞ‬،‫ﻼ‬
ً ‫ وﻓﻲ ﺣﺎل ﻛﻨﺖ ﺗﺮﻳﺪ اﻟﺘﺴﻮﻳﻖ ﻓﻲ دول اﻟﺨﻠﻴﺞ ﻣﺜ‬.‫اﻷﺧﺮى‬
.‫ﻻﻧﺘﺸﺎره اﻟﻜﺒﻴﺮ ﻓﻲ اﻟﺨﻠﻴﺞ اﻟﻌﺮﺑﻲ‬
:‫ ﻣﻨﻬﺎ‬،‫ﻳﻤﻜﻦ اﺳﺘﺨﺪام ﺗﻮﻳﺘﺮ ﺑﻄﺮق راﺋﻌﺔ ﻟﻠﺸﺮﻛﺎت‬
.‫• ﺗﻘﺪﻳﻢ اﻟﺪﻋﻢ اﻟﻔﻨﻲ ﻟﻠﻤﺘﺎﺑﻌﻴﻦ ﺑﺴﻬﻮﻟﺔ وﺳﺮﻋﺔ‬
.‫أوﻻ ﺑﺄول‬
ً ‫• ﺗﺰوﻳﺪ اﻟﺸﺮﻛﺔ ﺑﻤﻨﺼﺔ إﻋﻼﻣﻴﺔ ﻟﺒﺚ آﺧﺮ اﻷﺧﺒﺎر واﻟﺘﺤﺪﻳﺜﺎت‬
.‫• إﻋﻄﺎء اﻟﺸﺮﻛﺔ ﻣﻌﻠﻮﻣﺎت ﺿﺨﻤﺔ ﺟﺪاً ﻋﻦ ﻣﻮﺿﻮع أو ﺣﺪث ﻣﻌﻴﻦ‬
.‫• ﺑﺎﻹﺿﺎﻓﺔ ﻟﻤﺎ ﺗﻢ ذﻛﺮه أﻋﻼه ﻋﻦ ﻓﻴﺴﺒﻮك‬
:‫ﺑﺮﻧﺎﻣﺠﻚ اﻟﺘﻌﻠﻴﻤﻲ‬
‫رواﺑﻂ ﺗﻌﻠﻴﻤﻴﺔ‬
The
Beginner's Guide to Twitter - Mashable
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topic
‫اﻟﻤﻮﺿﻮع‬
Twitter Basics
‫ﻣﺒﺎدئ ﺗﻮﻳﺘﺮ‬
Twitter Lingo
‫ﻣﺼﻄﻠﺤﺎت ﺗﻮﻳﺘﺮﺟﻴﺔ‬
Creating Your Twitter
‫إﻧﺸﺎء ﺣﺴﺎب‬
Profile: handle, designs.
‫ﺗﻮﻳﺘﺮ‬
How To Get Twitter
‫ﻛﻴﻒ ﺗﺰﻳﺪ ﻣﺘﺎﺑﻌﻴﻚ‬
Followers
‫ﻋﻠﻰ ﺗﻮﻳﺘﺮ‬
Twitter Analytics
‫ﺗﺤﻠﻴﻼت ﺗﻮﻳﺘﺮ‬
Best Practices For
‫ﺗﻮﺻﻴﺎت وﻧﺼﺎﺋﺢ‬
Twitter Accounts
‫ﻟﺤﺴﺎﺑﺎت ﺗﻮﻳﺘﺮ‬
BEGINNER'S
GUIDE - Twitter
aaaaaaaaaaaaaaaaaaaaaaaaaaa
The
Complete Guide to Twitter Lingo - Mashable
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Create
a profile for your business - Twitter
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How
to Start a Twitter Account for Your Business - SproutSocial
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xzxzxapo
How To Dramatically Increase Your Twitter Following - Forbes
9aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
ways to grow your Twitter following (ethically) - TNW
How
To Get Twitter Followers - Rignite
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The
Ultimate Guide to Twitter Analytics - TribeBoost
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The Complete Guide to Twitter Analytics - SimplyMeasured
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31
Twitter Tips: How To Use Twitter Tools And Twitter Best Practices
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For
Business - Forbes
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21
Twitter Tips: Twitter for Business - SocialMediaToday
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50
Ideas on Using Twitter for Business - ChrisBrogan
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10
Innovative Ways To Use Twitter For Business - MakeUseOf
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Ways To Use
Twitter
‫ﻛﻴﻒ ﺗﺴﺘﺨﺪم‬
‫ﺗﻮﻳﺘﺮ ﻟﻠﺸﺮﻛﺎت‬
‫وا€ﻋﻤﺎل‬
10
‫إﻧﺸﺎء اﻟﻤﺤﺘﻮى‬
‫ ﻓﺎﻟﻤﺤﺘﻮى واﻟﻤﻀﻤﻮن ﻫﻮ اﻟﻌﻨﺼﺮ اﻷﺳﺎﺳﻲ واﻷﻫﻢ‬،‫ ﻣﻘﻮﻟﺔ ﺻﺤﻴﺤﺔ ﺑﺸﻜﻞ ﻛﺒﻴﺮ‬،“‫”اﻟﻤﺤﺘﻮى ﻫﻮ اﻟﻤﻠﻚ‬
‫ اﻟﻤﺤﺘﻮى ذو اﻟﺠﻮدة اﻟﻌﺎﻟﻴﺔ ﻫﻮ ﻟﻴﺲ ﻓﻘﻂ‬.‫ أو ﺣﺘﻰ اﻟﺠﻬﻮد اﻟﺘﺴﻮﻳﻘﻴﺔ ﻛﻜﻞ‬،‫ﻟﻨﺠﺎح أو ﻓﺸﻞ ﺣﻤﻠﺔ ﻣﻌﻴﻨﺔ‬
.‫ ﺑﻞ أﻳﻀﺎ ً اﻟﺬي ﻳﻘﺪم ﻓﺎﺋﺪة ﺣﻘﻴﻘﺔ وﻣﻠﻤﻮﺳﺔ ﻟﻘﺮاﺋﻪ‬،‫اﻟﻤﻜﺘﻮب ﺑﻄﺮﻳﻘﺔ اﺣﺘﺮاﻓﻴﺔ وﺟﺬاﺑﺔ‬
:‫اﻟﻤﺤﺘﻮى اﻟﻨﻬﺎﺋﻲ اﻟﺬي ﺗﻘﺪﻣﻪ اﻟﺸﺮﻛﺎت ﻟﻤﺘﺎﺑﻌﻴﻬﺎ ﻳﻌﺘﻤﺪ ﻋﻠﻰ‬
.‫• اﻟﻤﻀﻤﻮن اﻟﻤﻘﺪم وأﻫﻤﻴﺘﻪ‬
.‫• ﺗﺼﻤﻴﻢ اﻟﻤﺤﺘﻮى وﻃﺮﻳﻘﺔ ﺗﻘﺪﻳﻤﻪ وﻋﺮﺿﻪ ﺑﺸﻜﻞ ﺟﺬاب‬
.‫• ﻛﻴﻔﻴﺔ ﺗﺴﻮﻳﻘﻪ ﻓﻲ اﻟﻤﻜﺎن اﻟﻤﻨﺎﺳﺐ وﺑﺎﻟﺸﻜﻞ اﻟﻤﻨﺎﺳﺐ‬
:‫ﺑﺮﻧﺎﻣﺠﻚ اﻟﺘﻌﻠﻴﻤﻲ‬
‫رواﺑﻂ ﺗﻌﻠﻴﻤﻴﺔ‬
topic
‫اﻟﻤﻮﺿﻮع‬
Creating Socially-
‫إﻧﺸﺎء ﻣﺤﺘﻮى‬
Compelling
‫إﺟﺘﻤﺎﻋﻲ‬
Content
‫ﺟﺬاب‬
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100
Killer Ideas For Your Social Media Content - Forbes
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25
Ways to Create Shareable Content - Convince&Convert
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10 Ways To Create Contagious Content for Your Social
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Media Marketing - JeffBullas
uiyu
10 Tips For Crafting the Perfect Tweet - SimplyMeasured
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Scientific Guide to Writing Great Tweets: How To Get
More
Clicks, Retweets and Reach - Buffer
wwwwwwwwwwwwwwwwwwwwwwwwwwwwww
Crafting The
Perfect
Post & Tweet
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How To Write The Perfect Tweet - MarketingThink
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The Top 10 Do's and Don't Do's of Social Media for
Business - InboundMarketing
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Social
Media Do’s and Don’ts - MarketingTechBlog
‫ﻛﻴﻔﻴﺔ ﻛﺘﺎﺑﺔ‬
‫اﻟﺒﻮﺳﺖ واﻟﺘﻐﺮﻳﺪة‬
‫اﻟﻤﺜﺎﻟﻴﺔ‬
Social Media: What
‫اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‬
Works and What
‫ اﻟﺠﻴﺪ‬:‫اﻻﺟﺘﻤﺎﻋﻲ‬
Doesn’t
‫واﻟﺴﻴﺊ‬
wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww
The
Essential Social Media Design & Sizing Cheat Sheet Omnicore
wwwwwww
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10
Essential Design Tools for Social Media Pros Mashable
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xnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnzzz
How
to Design Social Media Images for Brand Recognition
- SocialMediaExaminer
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Designs For Social
Media Content
‫ﺗﺼﺎﻣﻴﻢ‬
‫ﻣﺤﺘﻮى اﻻﻋﻼم‬
‫اﻻﺟﺘﻤﺎﻋﻲ‬
11
‫إدارة اﻟﻤﺠﺘﻤﻌﺎت‬
‫ ﻓﻤﻦ أﺳﺎﺳﻴﺎت اﻟﺘﺴﻮﻳﻖ ﻓﻴﻬﺎ ﻫﻮ أن‬،‫ﻛﻠﻤﺔ ”إﺟﺘﻤﺎﻋﻲ“ ﻫﻲ ﻣﺎ ﺗﻤﻴﺰ اﻹﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ ﻋﻦ اﻟﺘﻘﻠﻴﺪي‬
‫ وأن ﺗﻘﻮم ﺑﺒﻨﺎء ﻣﺠﺘﻤﻊ ﺣﻘﻴﻘﻲ ﺣﻮل ﻋﻼﻣﺘﻬﺎ اﻟﺘﺠﺎرﻳﺔ‬،‫ﺗﻜﻮن اﻟﺸﺮﻛﺔ اﺟﺘﻤﺎﻋﻴﺔ ﻣﺘﻔﺎﻋﻠﺔ ﻣﻊ ﻣﺘﺎﺑﻌﻴﻬﺎ‬
‫ أﺣﺪ ﻧﻘﺎط اﻟﻘﻮة ﻟﻺﻋﻼم‬،‫ﻓﻲ اﻟﻨﻬﺎﻳﺔ‬.‫ ﻟﻴﺴﺎﻋﺪﻫﺎ ﻓﻲ ﺗﺴﻮﻳﻘﻬﺎ واﻧﺘﺸﺎرﻫﺎ‬،‫ﻗﺎﺋﻢ ﻋﻠﻰ اﻟﺜﻘﺔ واﻟﺤﺐ‬
‫ ﺑﺸﻜﻞ‬،‫ ﺑﻞ أن ﻣﺘﺎﺑﻌﻴﻚ وﻣﺤﺒﻴﻚ ﻳﻘﻮﻣﻮن ﺑﺎﻟﺘﺴﻮﻳﻖ ﻟﻚ‬،‫اﻹﺟﺘﻤﺎﻋﻲ أﻧﻚ ﻻ ﺗﻘﻮم ﺑﺘﺴﻮﻳﻖ ﻧﻔﺴﻚ ﻓﻘﻂ‬
.‫أﻓﻀﻞ ﻣﻤﺎ ﻳﻤﻜﻦ ان ﺗﻘﻮم ﺑﻪ‬
:‫إدارة اﻟﻤﺠﺘﻤﻌﺎت ﺗﻘﻮم ﻋﻠﻰ‬
.‫• ﺗﻨﻤﻴﺔ وﺗﻮﺳﻴﻊ ﺟﻤﻬﻮر اﻟﺸﺮﻛﺔ وﻗﺎﻋﺪة ﻣﺘﺎﺑﻌﻴﻬﺎ‬
.‫• اﻟﺘﻔﺎﻋﻞ ﻣﻊ اﻟﻤﺘﺎﺑﻌﻴﻦ وﺑﻨﺎء ﻋﻼﻗﺎت ﻣﻌﻬﻢ‬
.‫ واﻟﻘﻴﺎم ﺑﺘﺤﺴﻴﻨﺎت وﻓﻘﺎ ً ﻟﻬﺎ‬،‫• اﻻﺳﺘﻤﺎع ﻵراﺋﻬﻢ‬
:‫ﺑﺮﻧﺎﻣﺠﻚ اﻟﺘﻌﻠﻴﻤﻲ‬
‫رواﺑﻂ ﺗﻌﻠﻴﻤﻴﺔ‬
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How To Create Facebook Community Guidelines SocialFresh
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topic
‫اﻟﻤﻮﺿﻮع‬
Page Rules
‫ﻗﻮاﻋﺪ اﻟﺼﻔﺤﺔ‬
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How To Set Up Your Own Facebook House Rules SocialBakers
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7 Tips for Dealing With Upset Facebook Fans
xzxmi
SocialMediaExaminer
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12 Ways to Build a Better Relationship with Your
Facebook Fans - PostPlanner
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The Art of Answering
Fans & Followers
‫اﻟﻤﻌﺠﺒﻴﻦ‬
‫واﻟﻤﺘﺎﺑﻌﻴﻦ‬
Building
‫ﺑﻨﺎء اﻟﻌﻼﻗﺎت ﻣﻊ‬
Relationships
‫اﻟﻤﺘﺎﺑﻌﻴﻦ‬
with Fans
‫واﻟﻤﻌﺠﺒﻴﻦ‬
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11
Best Social Media Management Tools - DashBurst
Social Media
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Top 10 Tools For Managing Your Social Media
Accounts - SearchEngineJournal
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‫ﻓﻦ اﻟﺮد ﻋﻠﻰ‬
Management
Tools
‫أدوات إدارة‬
‫وﺗﻨﻈﻴﻢ اﻋﻼم‬
‫اﻻﺟﺘﻤﺎﻋﻲ‬
‫وﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ‬
12
‫إﻋﻼﻧﺎت ﻓﻴﺴﺒﻮك اﻟﻤﺪﻓﻮﻋﺔ‬
‫ ﺻﺤﻴﺢ أﻧﻚ ﺗﺴﺘﻄﻴﻊ إﻧﺸﺎء ﺣﺴﺎﺑﺎت‬.‫”اﻟﺘﺴﻮﻳﻖ ﺑﺎﺳﺘﺨﺪام اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ ﻣﺠﺎﻧﻲ“ ﻛﺬﺑﺔ ﻏﻴﺮ ﺻﺤﻴﺤﺔ‬
‫ ﺳﻮاء‬،‫ ﻋﻠﻴﻚ اﻻﺳﺘﺜﻤﺎر ﺑﻬﺎ‬،‫ ﻟﻜﻦ إذا أردت اﻟﻨﺠﺎح ﻓﻴﻬﺎ‬،‫ﻟﺸﺮﻛﺘﻚ واﻟﺒﺪء ﻓﻲ اﻟﻌﻤﻞ ﻋﻠﻴﻬﺎ ﺑﺸﻜﻞ ﻣﺠﺎﻧﻲ‬
.‫ ﺑﺎﻹﻋﻼﻧﺎت أو ﻏﻴﺮﻫﺎ‬،‫ﺑﺎﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ‬
‫ ﻓﻬﻲ ﺗﺴﺎﻋﺪك ﻓﻲ اﻟﻮﺻﻮل ﻷﻛﺒﺮ ﻋﺪد ﻣﻦ اﻟﻔﺌﺔ‬،‫اﻹﻋﻼﻧﺎت اﻟﻤﺪﻓﻮﻋﺔ ﺟﺰء ﻣﻬﻢ ﻓﻲ اﻟﺘﺴﻮﻳﻖ اﻻﺟﺘﻤﺎﻋﻲ‬
،‫ ﺳﻮاء ﻛﺎن ﺗﺴﻮﻳﻖ ﻣﻨﺘﺠﻚ أو ﺧﺪﻣﺘﻚ‬،‫ وﺗﺴﺎﻋﺪ ﻓﻲ ﺗﺤﻘﻴﻖ ﻫﺪﻓﻚ ﺑﺸﻜﻞ أﻓﻀﻞ‬،‫اﻟﺘﻲ ﺗﺮﻳﺪ اﺳﺘﻬﺪاﻓﻬﺎ‬
‫ زﻳﺎدة ﺗﺤﻤﻴﻞ ﺗﻄﺒﻴﻘﻚ ﻟﻠﻬﻮاﺗﻒ اﻟﻤﺤﻤﻮﻟﺔ أو‬،‫ زﻳﺎدة اﻟﻤﻌﺠﺒﻴﻦ ﻋﻠﻰ ﺻﻔﺤﺘﻚ‬،‫زﻳﺎدة اﻟﺰﻳﺎرات ﻟﻤﻮﻗﻌﻚ‬
.‫ﻏﻴﺮﻫﺎ‬
:‫ﺑﺮﻧﺎﻣﺠﻚ اﻟﺘﻌﻠﻴﻤﻲ‬
‫رواﺑﻂ ﺗﻌﻠﻴﻤﻴﺔ‬
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
The
Beginner's Guide To Facebook Advertising AdExpresso
aaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
The
Ultimate Guide on Facebook Paid Advertising
2014
Edition - DigitalMarketingPhilippines
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Ad
Basics - Facebook
aaaaaaaaaaaaaaaaaaaaaaa
topic
‫اﻟﻤﻮﺿﻮع‬
Why Ads &
‫ﻟﻤﺎذا ﺗﻌﺘﺒﺮ إﻋﻼﻧﺎت‬
Promotions
‫ﻓﻴﺴﺒﻮك ﻣﻬﻤﺔ‬
Are Important
‫ﺟﺪ• ﻟﻠﺘﺴﻮﻳﻖ‬
Basics: CPC,
‫ﻣﺒﺎدئ إﻋﻼﻧﺎت‬
CPM, CTR
‫ﻓﻴﺴﺒﻮك‬
Targeting:
‫ ﻛﻴﻒ‬:‫اﻻﺳﺘﻬﺪاف‬
Getting to the
‫ﺗﺼﻞ إﻟﻰ‬
Right Audience
‫اﻟﺠﻤﻬﻮر اﻟﺼﺤﻴﺢ‬
Define Your
‫ﺗﺤﺪﻳﺪ أﻫﺪاف‬
Ad Objectives
‫إﻋﻼﻧﻚ‬
Setting Up
‫ﺗﺤﺪﻳﺪ ﺳﻌﺮ‬
Your Bid
‫اﻟﻀﻐﻄﺔ‬
Managing &
Optimising
Your Campaign
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
How
to Write Facebook Ad Copy that Gets Clicks ClairePells
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aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
11
Examples of Facebook Ads That Actually Work
(And
Why) - HubSpot
aaaaaaaaaaaaaaaaaaaaaaaa
How To Write
Effective Ads
‫إدارة وﺗﺤﺴﻴﻦ‬
‫اﻟﺤﻤﻼت‬
‫ﻛﻴﻒ ﺗﺠﻌﻞ إﻋﻼﻧﻚ‬
ً ‫ﺟﺬاﺑˆ وﻓﻌﺎﻻ‬
13
‫اﻟﺘﺤﻠﻴﻞ واﻟﺪراﺳﺔ‬
‫ﻣﻦ ﻧﻘﺎط اﻟﻘﻮة ﻟﻠﺘﺴﻮﻳﻖ ﺑﺎﺳﺘﺨﺪام اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ واﻟﺘﺴﻮﻳﻖ اﻹﻟﻜﺘﺮوﻧﻲ ﺑﺸﻜﻞ ﻋﺎم ﻫﻲ اﻟﻘﺪرة ﻋﻠﻰ‬
‫ﻗﻴﺎس اﻟﻨﺘﺎﺋﺞ‪ ،‬واﻟﺤﺼﻮل ﻋﻠﻰ أرﻗﺎم وﻣﻌﻄﻴﺎت ﺗﺴﺎﻋﺪك ﻓﻲ ﺗﺤﺪﻳﺪ ﻧﺠﺎﺣﻚ أو ﻓﺸﻠﻚ‪ ،‬ﻗﻮﺗﻚ أو ﺿﻌﻔﻚ‪،‬‬
‫ﻼ إﻟﻰ ﺗﺤﺴﻴﻦ‬
‫ﻟﺘﻜﻮن ﻟﺪﻳﻚ اﻟﻘﺪرة ﻋﻠﻰ اﺗﺨﺎذ ﻗﺮارات ﺳﻠﻴﻤﺔ واﺟﺮاء ﺗﻐﻴﻴﺮات ﻣﻨﻄﻘﻴﺔ ﺳﺘﺆدي ﻓﻌ ً‬
‫ﺗﺴﻮﻳﻘﻚ‪.‬‬
‫ﺑﺮﻧﺎﻣﺠﻚ اﻟﺘﻌﻠﻴﻤﻲ‪:‬‬
‫اﻟﻤﻮﺿﻮع‬
‫‪topic‬‬
‫رواﺑﻂ ﺗﻌﻠﻴﻤﻴﺔ‬
‫‪Post Analysis‬‬
‫ﺗﺤﻠﻴﻞ اﻟﻤﻨﺸﻮرات‬
‫‪and Content‬‬
‫وأداء اﻟﻤﺤﺘﻮى‬
‫‪Performance‬‬
‫ﺗﺤﻠﻴﻞ إﺣﺼﺎﺋﻴﺎت‬
‫‪Page-Level‬‬
‫اﻟﺼﻔﺤﺔ‬
‫‪Analysis‬‬
‫ﺗﺤﻠﻴﻞ وﻣﻘﺎرﻧﺔ‬
‫‪Competition‬‬
‫اﻟﻤﻨﺎﻓﺴﻴﻦ‬
‫‪Analysis‬‬
‫‪aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa‬‬
‫ ‪The Beginner's Guide To Facebook Advertising‬‬‫‪aaaaaaaaaaa‬‬
‫‪AdExpresso‬‬
‫‪aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa‬‬
‫‪The‬‬
‫‪Ultimate Guide on Facebook Paid Advertising 2014‬‬
‫‪aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa‬‬
‫‪Edition‬‬
‫‪- DigitalMarketingPhilippines‬‬
‫‪uiytyr‬‬
‫‪Ad Basics - Facebook‬‬
‫ﺷﺒﻜﺎت اﺟﺘﻤﺎﻋﻴﺔ أﺧﺮى‪:‬‬
‫ﻛﻤﺎ ﺗﻌﻠﻢ‪ ،‬ﻓﻴﺴﺒﻮك وﺗﻮﻳﺘﺮ ﻫﻤﺎ ﻣﻦ أﻫﻢ اﻟﺸﺒﻜﺎت اﻻﺟﺘﻤﺎﻋﻴﺔ وأﻛﺜﺮﻫﺎ اﻧﺘﺸﺎراً‪ ،‬ﻟﻜﻦ ﻫﻨﺎك أﻳﻀﺎ ً‬
‫ﺷﺒﻜﺎت اﺟﺘﻤﺎﻋﻴﺔ أﺧﺮى أﺛﺒﺘﺖ اﻧﺘﺸﺎرﻫﺎ وﻗﻮﺗﻬﺎ‪ ،‬وأﺻﺒﺢ اﺳﺘﺨﺪاﻣﻬﺎ ﻛﺄداة ﺗﺴﻮﻳﻘﻴﺔ ﻣﻔﻴﺪاً ﻟﻠﺸﺮﻛﺎت‪.‬‬
‫ﻣﻦ ﻫﺬه اﻟﺸﺒﻜﺎت اﻻﺟﺘﻤﺎﻋﻴﺔ واﻟﺘﻲ أﻧﺼﺤﻚ ﺑﺎﻻﻃﻼع ﻋﻠﻴﻬﺎ أﻛﺜﺮ وﻛﻴﻔﻴﺔ إدﺧﺎﻟﻬﺎ إﻟﻰ اﺳﺘﺮاﺗﻴﺠﻴﺘﻚ‬
‫اﻟﺘﺴﻮﻳﻘﻴﺔ‪:‬‬
‫‪LinkedIn‬‬
‫‪Instagram‬‬
‫‪Google+‬‬
‫‪Snapchat‬‬
‫‪Tumblr‬‬
‫‪Pinterest‬‬
‫‪Youtube‬‬
‫ﻓﻲ ﻧﻬﺎﻳﺔ ﻫﺬا اﻟﻘﺴﻢ‪ ،‬أود اﻟﺘﻨﻮﻳﻪ أن اﻟﺮواﺑﻂ أﻋﻼه ﻫﻲ ﻟﻤﺴﺎﻋﺪﺗﻚ ﻓﻲ ﺧﻄﻮاﺗﻚ اﻷوﻟﻰ ﻓﻘﻂ‪ ،‬ﺑﺎﻟﺘﺄﻛﻴﺪ‬
‫ﻋﻠﻴﻚ اﻹﺑﺤﺎر واﻟﺒﺤﺚ ﻋﻦ اﻟﻤﺰﻳﺪ واﻟﻤﺰﻳﺪ‪.‬‬
‫‪14‬‬
‫ﻣﻬﺎرات ﻣﻔﻀﻠﺔ ﻋﻨﺪ اﻟﻤﺴﻮق اﻻﺟﺘﻤﺎﻋﻲ‬
‫ﻋﻠﻴﻚ ﺗﻄﻮﻳﺮﻫﺎ‬
‫ﺟﻤﻴﻊ ﻣﺎ ذﻛﺮﺗﻪ ﻓﻲ اﻷﻋﻠﻰ ﻫﻲ ﻣﻬﺎرات أﺳﺎﺳﻴﺔ ﻋﻠﻰ اﻟﻤﺴﻮق اﻻﺟﺘﻤﺎﻋﻲ اﺣﺘﺮاﻓﻬﺎ‪ .‬ﻟﻜﻦ اذا أردت‬
‫أن ﺗﺘﻤﻴﺰ ﻋﻠﻰ ﻏﻴﺮك‪ ،‬ﻓﻬﻨﺎك ﻣﻬﺎرات أﺧﺮى ﻣﻦ اﻟﻤﻔﻀﻞ أن ﻳﻜﻮن ﻟﺪﻳﻚ إﻃﻼع ﻋﻠﻴﻬﺎ‪ ،‬وﻛﻠﻤﺎ‬
‫أﺗﻘﻨﺘﻬﺎ أﻛﺜﺮ‪ ،‬ﺳﺎﻋﺪﺗﻚ ﻓﻲ اﻹﺑﺪاع واﻟﺘﻤﻴﺰ أﻛﺜﺮ‪ ،‬ﻋﻦ ﻃﺮﻳﻖ ﺟﻌﻞ اﻟﻤﺤﺘﻮى اﻟﺬي ﺗﻨﺸﺆه ﺟﺬاﺑﺎ ً اﻛﺜﺮ‪،‬‬
‫وﺟﻌﻞ اﺳﺘﺮاﺗﻴﺠﻴﺘﻚ اﻟﻌﺎﻣﺔ أﻧﺠﺢ‪.‬‬
‫اﻟﻤﻬﺎرات اﻟﻜﺘﺎﺑﻴﺔ ‪Copywriting‬‬
‫واﺣﺪة ﻣﻦ أﻫﻢ اﻟﻤﻬﺎرات اﻟﺘﻲ ﻳﻬﻤﻠﻬﺎ اﻟﻤﺴﻮﻗﻮن ﻋﻠﻰ اﻹﻧﺘﺮﻧﺖ‪ ،‬ﺳﻮاء ﻋﻠﻰ ﺻﻔﺤﺎﺗﻬﻢ أو ﻓﻲ‬
‫ﻋﻤﻞ اﻹﻋﻼﻧﺎت‪ ،‬ﻫﻲ ﻣﺎ ﻳﺴﻤﻰ ﺑﺎﻹﻧﺠﻠﻴﺰﻳﺔ ‪ ،Copywriting‬أي ﻛﺘﺎﺑﺔ اﻟﻌﻨﺎوﻳﻦ واﻟﻨﺼﻮص ﺑﻄﺮﻳﻘﺔ‬
‫ﻟﻴﺴﺖ ﺟﺬاﺑﺔ ﻓﻘﻂ‪ ،‬ﺑﻞ ﺑﻄﺮﻳﻘﺔ ﻣﺘﻘﻨﺔ وﻣﺪروﺳﺔ ﺗﺠﺬب اﻟﻘﺮاء ﻟﻠﻀﻐﻂ ﻋﻠﻰ اﻹﻋﻼن ﺑﺸﻜﻞ‬
‫أﻛﺒﺮ‪ ،‬أو ﺗﺠﺬﺑﻬﻢ ﻟﻔﺘﺢ ﻣﻘﺎﻟﺘﻚ‪ ،‬وﺗﺜﻴﺮ اﻫﺘﻤﺎﻣﻬﻢ ﻟﻘﺮاﺋﺘﻬﺎ ﻵﺧﺮ ﻛﻠﻤﺔ‪ .‬وﻟﻜﻲ ﻻ ﺗﺨﺘﻠﻂ‬
‫اﻷﻣﻮر‪ ،‬ﻳﺠﺐ أن أوﺿﺢ أن اﻟﻤﻘﺼﻮد ﻫﻨﺎ ﻟﻴﺲ ﻣﺎ ﻳﺴﻤﻰ ب ‪ ،Link Baiting‬اﻟﻄﺮﻳﻘﺔ اﻟﺘﻲ ﺗﺴﺘﺨﺪم‬
‫ﻟﺨﺪاع اﻟﻤﺴﺘﺨﺪﻣﻴﻦ ﻟﻠﻀﻐﻂ ﻋﻠﻰ راﺑﻂ ﻻ ﻳﺤﺘﻮي ﻓﻲ اﻟﺤﻘﻴﻘﺔ ﻋﻠﻰ ﻣﺎ ﻳﺮﻳﺪوﻧﻪ‪ ،‬وﻫﻮ ﻣﺎ ﻳﺤﺎرﺑﻪ‬
‫ﻓﻴﺴﺒﻮك‪.‬‬
‫ﻣﺜﺎﻻ ﻋﻠﻰ ﻛﻼ اﻷﺳﻠﻮﺑﻴﻦ‪ ،‬ﺑﻄﺮﻳﻘﺘﻲ اﻟﺸﺨﺼﻴﺔ‪ ،‬ﻋﻠﻰ أﺣﺪ اﻟﻌﻨﺎوﻳﻦ‪:‬‬
‫ﻟﻠﺘﻔﺮﻳﻖ‪ ،‬ﺳﺄﻃﺮح‬
‫ً‬
‫اﻟﻤﻮﺿﻮع‪ :‬ﻣﻘﺎﻟﺔ ﻋﻦ ﻃﺮق ﻟﺠﻌﻞ إﻋﻼﻧﻚ ﻋﻠﻰ ﻓﻴﺴﺒﻮك أﻓﻀﻞ وأرﺧﺺ‪.‬‬
‫‪Link Baiting:‬‬
‫• أﻓﻀﻞ ﻣﻘﺎﻟﺔ ﻋﻠﻰ اﻹﻃﻼق ﻋﻦ إﻋﻼﻧﺎت ﻓﻴﺴﺒﻮك‪.‬‬
‫• ﻫﻞ أﻧﺖ ﻣﺴﻮق إﻟﻜﺘﺮوﻧﻲ؟ ﻟﻦ ﺗﺼﺪق ﻣﺎ ﺳﺘﻘﺮأه ﻓﻲ ﻫﺬه اﻟﻤﻘﺎﻟﺔ!‬
‫‪Viral Copywriting:‬‬
‫‪ 5‬أﺳﺮار ﻟﺠﻌﻞ أﻋﻼﻧﻚ ﻋﻠﻰ ﻓﻴﺴﺒﻮك ﻓﻌﺎﻷ أﻛﺜﺮ ﺑﺴﻌﺮ أﻗﻞ!‬
‫‪15‬‬
‫ﻟﻦ أﻗﻮم ﻓﻲ ﻫﺬا اﻟﻜﺘﻴﺐ ﺑﺸﺮح ﻛﻴﻔﻴﺔ إﻋﺎدة ﻛﺘﺎﺑﺔ اﻟﻨﺼﻮص واﻟﻌﻨﺎوﻳﻦ ﺑﺸﻜﻞ ﺟﺬاب‪ ،‬ﻟﻜﻦ‬
‫أﻧﺼﺤﻜﻢ ﺟﺪاً ﺑﻘﺮاءة اﻟﻤﺼﺎدر أدﻧﺎﻫﺎﻟﺘﻲ ﺳﺘﺴﺎﻋﺪﻛﻢ ﻓﻲ اﻟﺒﺪاﻳﺔ ﺑﺬﻟﻚ‪.‬‬
‫ﻟﻜﻦ ﻛﻴﻒ ﻳﻌﺮف ﻓﻴﺴﺒﻮك اذا ﻛﻨﺖ ﺗﻘﻮم ﺑﻌﻤﻞ ‪Link Baiting‬؟ ﻣﻦ ﺧﻼل ﻫﺬﻳﻦ اﻟﻤﻘﻴﺎﺳﻴﻦ‪:‬‬
‫• اﻟﻮﻗﺖ اﻟﺬي ﻳﻘﻀﻴﻪ اﻟﻤﺴﺘﺨﺪم ﻋﻠﻰ ﻣﻮﻗﻌﻚ ﺑﻌﺪ اﻟﻀﻐﻂ ﻋﻠﻰ راﺑﻄﻚ أو إﻋﻼﻧﻚ‪.‬‬
‫• ﻧﺴﺒﺔ اﻷﺷﺨﺎص اﻟﺬﻳﻦ ﻳﺘﻔﺎﻋﻠﻮن ﻣﻊ ﻣﻨﺸﻮرك ﺑﻌﺪ اﻟﻀﻐﻂ ﻋﻠﻴﻪ‪.‬‬
‫اﻟﻌﻨﻮان‬
‫‪aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa‬‬
‫‪How To Write Magnetic Headlines‬‬
‫اﻟﻨﻮع‬
‫‪Ebook‬‬
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‫‪Content is King: How to Write Killer Content for the Web‬‬
‫‪Udemy Course‬‬
‫‪Copywriting secrets - How to write copy that sells‬‬
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‫‪Udemy Course‬‬
‫‪19‬‬
‫‪Headline Writing Tips for More Clickable, Shareable Blog Posts‬‬
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‫‪Article‬‬
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‫‪22‬‬
‫?‪Headlines That Went Viral. Have These Marketers Cracked the Code‬‬
‫‪Article‬‬
‫‪Copywriting 101: How to Craft Compelling Copy‬‬
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‫‪Article‬‬
‫اﻟﻤﻬﺎرات اﻟﺘﺤﻠﻴﻠﻴﺔ ‪Analysing‬‬
‫أي اﻟﻘﺪرة ﻋﻠﻰ ﺗﺤﻠﻴﻞ اﻟﻨﺘﺎﺋﺞ ودراﺳﺔ ﺗﺄﺛﻴﺮﻫﺎ‪ ،‬ﻻﺳﺘﺨﺮاج ﻧﺼﺎﺋﺢ ﻋﻤﻠﻴﺔ ﺗﺤﺴﻦ اﻻﺳﺘﺨﺪام ﻓﻲ‬
‫ﻼ ﻟﺪراﺳﺔ اﻟﻤﺤﺘﻮى اﻟﻤﻨﺸﻮر‪ ،‬ﻗﻮﺗﻪ‪ ،‬ﺗﺄﺛﻴﺮه‪،‬‬
‫اﻟﻤﺮات اﻟﻘﺎدﻣﺔ‪ .‬ﻣﻦ اﻟﻤﻬﻢ ﺗﻄﺒﻴﻖ ﻫﺬه اﻟﻤﻬﺎرات ﻣﺜ ً‬
‫ﻫﻞ ﺣﻘﻖ اﻟﻨﺘﺎﺋﺞ اﻟﻤﺮﺟﻮة أم ﻻ‪ ،‬وﻛﻴﻒ ﻳﻤﻜﻦ ﺗﺤﺴﻴﻨﻪ ﻓﻲ اﻟﻤﺮات اﻟﻘﺎدﻣﺔ ﻟﺘﺤﻘﻴﻖ أﻓﻀﻞ ﻧﺘﺎﺋﺞ‪.‬‬
‫ﺗﻄﺒﻴﻖ اﻟﻤﻬﺎرات اﻟﺘﺤﻠﻴﻠﻴﺔ ﻋﻠﻰ اﻟﻤﺤﺘﻮى ﻫﻮ ﻣﺠﺮد ﺟﺰء ﺑﺴﻴﻂ‪ ،‬ﻓﻬﺬه اﻟﻤﻬﺎرات ﻣﻬﻤﺔ أﻳﻀﺎ ً‬
‫ﻟﺪراﺳﺔ اﻟﺤﻤﻼت‪ ،‬اﻟﺼﻔﺤﺎت‪ ،‬واﻻﺳﺘﺮاﺗﻴﺠﻴﺎت اﻟﺘﺴﻮﻳﻘﻴﺔ ﻛﻜﻞ‪.‬‬
‫أوﻻ ﺑﺄول‪ ،‬ﻟﺘﺤﻠﻴﻞ ﻋﺪة أﻣﻮر‬
‫ﻣﺜﺎل‪ :‬ﺑﺎﻟﻨﺴﺒﺔ ﻟﺼﻔﺤﺎت ﻓﻴﺴﺒﻮك‪ ،‬ﻣﻦ اﻟﻤﻬﻢ اﻻﻃﻼع ﻋﻠﻰ ‪ً Insights‬‬
‫ﺗﺘﻌﻠﻖ ﺑﻨﺠﺎح اﻟﺼﻔﺤﺔ وﻣﺤﺘﻮاﻫﺎ‪ ،‬ﻣﺜﻞ‪:‬‬
‫• ﻧﺴﺒﺔ اﻟﺘﻌﻠﻴﻘﺎت اﻟﺴﻠﺒﻴﺔ ‪ ،Negative Feedback‬ﻫﻞ ﻫﻲ ﺑﺎزدﻳﺎد أم ﻧﻘﺼﺎن؟ وﻟﻤﺎذا؟ واﻟﺨﺮوج‬
‫ﺑﻨﺘﺎﺋﺞ ﻟﻜﻴﻔﻴﺔ ﺗﻘﻠﻴﻠﻬﺎ‪.‬‬
‫• ﻣﺘﻰ ﻛﺎن اﻻزدﻳﺎد ﺑﻌﺪد اﻟﻤﺘﺎﺑﻌﻴﺖ أﻛﺜﺮ ﻣﻦ أي وﻗﺖ آﺧﺮ؟ ﻟﻤﺎذا؟ وﻛﻴﻒ ﻳﻤﻜﻨﻚ اﻻﺳﺘﻔﺎدة ﻣﻦ ذﻟﻚ‬
‫ﻟﺰﻳﺎدة ﻣﺘﺎﺑﻌﻴﻚ ﺑﺸﻜﻞ أﻛﺒﺮ‪.‬‬
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‫• ﻣﻦ ﻫﻢ ﻣﺘﺎﺑﻌﻮك؟ ﻣﻦ أي دوﻟﺔ؟ ﻣﺎ ﻫﻲ أﻋﻤﺎرﻫﻢ؟ ﺟﻨﺴﻬﻢ؟‬
‫ﻣﻬﺎرات اﻟﺘﺼﻤﻴﻢ ‪Designing‬‬
‫ﺑﺎﻟﻄﺒﻊ ﻫﻨﺎك ﻣﺼﻤﻤﻮن ﻣﺘﺨﺼﺼﻮن ﻳﺼﻤﻤﻮن أﻓﻀﻞ ﺑﻜﺜﻴﺮ ﻣﻨﻲ وﻣﻨﻚ‪ ،‬ﻟﻜﻦ ﻣﻌﺮﻓﺘﻚ ﻟﻤﺒﺎدئ‬
‫اﻟﺘﺼﻤﻴﻢ واﺳﺘﺨﺪام اﻻدوات ﻣﺜﻞ ‪ Photoshop‬و ‪ Illustrator‬ﺳﺘﺴﺎﻋﺪك ﺑﺸﻜﻞ ﻛﺒﻴﺮ ﻓﻲ ﻋﻤﻠﻚ‪،‬‬
‫ﺳﻮاء ﻓﻲ إﻧﺸﺎء اﻟﻤﺤﺘﻮى اﻟﺠﺬاب‪ ،‬أو ﺟﻌﻞ اﻟﺤﻤﻼت أﻓﻀﻞ ﻓﻲ ﻋﻴﻮن اﻟﻤﺸﺎرﻛﻴﻦ‪.‬‬
‫ﺑﺎﻹﺿﺎﻓﺔ ﻟﺬﻟﻚ‪ ،‬ﻋﻠﻴﻚ أن ﺗﻜﻮن ﻣﻄﻠﻌﺎ ً ﻋﻠﻰ ﻗﻮاﻋﺪ اﻟﺘﺼﻤﻴﻢ اﻷﺳﺎﺳﻴﺔ ﻟﺸﺒﻜﺎت اﻟﺘﻮاﺻﻞ‬
‫اﻻﺟﺘﻤﺎﻋﻲ‪ ،‬ﻣﻦ أﺣﺠﺎم وﻗﻮاﻧﻴﻦ‪ ،‬واﻟﺘﻲ ﺗﺘﻐﻴﺮ ﺑﺎﺳﺘﻤﺮار‪ ،‬ﻟﺘﻤﺮرﻫﺎ ﻟﻠﻤﺼﻤﻢ اﻟﻤﺘﺨﺼﺺ ﻟﻜﻲ‬
‫ﺗﻜﻮن اﻟﺘﺼﺎﻣﻴﻢ ﻣﻼﺋﻤﺔ‪.‬‬
‫أﻣﺜﻠﺔ‪:‬‬
‫• ﻋﻠﻴﻚ ﻣﻌﺮﻓﺔ أﺣﺠﺎم ﺻﻮر اﻟﺸﺒﻜﺎت اﻟﻤﺨﺘﻠﻔﺔ‪ ،‬ﻣﻦ ‪Profile Picture, Cover Photo, Back-‬‬
‫‪ ،ground‬إﻟﺦ‪.‬‬
‫• ﻣﻦ اﻟﻀﺮوري ان ﺗﻜﻮن ﻋﺎﻟﻤﺎ ً ﺑﻘﺎﻋﺪة ‪ %20‬ﻟﺘﺼﺎﻣﻴﻢ ﻓﻴﺴﺒﻮك اﻟﺘﻲ ﺗﺮﻏﺐ ﺑﺘﺮوﻳﺠﻬﺎ‪ ،‬واﻟﺘﻲ‬
‫ﺗﻨﺺ ﻋﻠﻰ أﻧﻪ ﻻ ﻳﺴﻤﺢ أن ﺗﺰﻳﺪ ﻧﺴﺒﺔ اﻟﻨﺺ ﻓﻲ ﺗﺼﻤﻴﻤﻚ ﻋﻠﻰ ﻓﻴﺴﺒﻮك ﻋﻦ ‪ %20‬ﻣﻦ اﻟﺤﺠﻢ‬
‫اﻟﻜﻠﻲ ﻟﻠﺼﻮرة‪ ،‬وإﻻ ﻟﻦ ﻳﻘﺒﻞ ﻓﻴﺴﺒﻮك ﺑﺘﺮوﻳﺠﻬﺎ ﺑﺸﻜﻞ ﻣﺪﻓﻮع‪.‬‬
‫• ﻓﻲ ﺣﺎل أردت ﺗﺮوﻳﺞ ﻣﺤﺘﻮى ﻣﻌﻴﻦ‪ ،‬ﻋﻠﻴﻚ أن ﺗﻜﻮن ﻋﺎﻟﻤﺎ ً ﺑﻤﺎ ﻻ ﻳﺴﻤﺢ ﺑﻪ ﻓﻴﺴﺒﻮك‪ ،‬ﻣﺜﻞ أﻧﻪ ﻻ‬
‫ﻳﺴﻤﺢ ﺑﺼﻮر اﻟﻤﻘﺎرﻧﺎت )ﻗﺒﻞ وﺑﻌﺪ(‪ ،‬وﻻ ﻳﺴﻤﺢ ﺑﺎﻟﺼﻮر اﻟﻤﺜﺎﻟﻴﺔ اﻟﻐﻴﺮ ﺣﻘﻴﻘﻴﺔ‪ ،‬ﻣﺜﻞ ﺻﻮرة‬
‫ﺟﺴﻢ ﻣﺜﺎﻟﻲ ﻟﻔﺘﺎة اﺗﺒﻌﺖ رﻳﺠﻴﻢ‪.‬‬
‫ﻣﻦ اﻟﺤﺴﻨﺎت اﻷﺧﺮى ﻟﻤﻌﺮﻓﺘﻚ ﺑﺎﻟﺘﺼﻤﻴﻢ‪ ،‬ﻫﻮ زﻳﺎدة ﻓﺮﺻﺔ ﺗﻮﻇﻴﻔﻚ ﻓﻲ اﻟﺸﺮﻛﺎت اﻟﻨﺎﺷﺌﺔ‬
‫واﻟﺸﺮﻛﺎت اﻟﺼﻐﻴﺮة‪ .‬ﺗﻮﻇﻴﻒ ﺷﺨﺼﻴﻦ‪ ،‬ﻟﻠﺘﺴﻮﻳﻖ ﻋﻠﻰ اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‪ ،‬وﻣﺼﻤﻢ‪ ،‬ﻗﺪ ﻳﻜﻮن‬
‫ﻋﺒﺌﺎ ً ﻋﻠﻰ ﻫﺬه اﻟﺸﺮﻛﺎت‪ ،‬ﻓﺄذا ﻛﻨﺖ ﺗﻌﺮف اﻟﻘﻠﻴﻞ ﻣﻦ اﻟﺘﺼﻤﻴﻢ‪ ،‬ﺳﺘﻜﻮن ﻛﻨﺰاً ﺑﺎﻟﻨﺴﺒﺔ ﻟﻬﺎ‪.‬‬
‫ﻃﺒﻌﺎ ً ﻫﻨﺎ أﺗﺤﺪث ﻓﻲ ﺣﺎل ﻛﺎﻧﺖ اﻟﺘﺼﺎﻣﻴﻢ ﺑﺴﻴﻄﺔ وﺳﺘﺴﺘﺨﺪم ﻟﻠﺸﺒﻜﺎت اﻻﺟﺘﻤﺎﻋﻴﺔ‪ ،‬أﻣﺎ‬
‫اﻷﻣﻮر اﻻﺣﺘﺮاﻓﻴﺔ‪ ،‬ﻓﻼ زاﻟﺖ ﺗﺤﺘﺎج ﻟﻤﺼﻤﻢ ﻣﺤﺘﺮف‪.‬‬
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‫ﻳﻮم ﻓﻲ ﺣﻴﺎة أﺧﺼﺎﺋﻲ اﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‬
‫ﻼ ﻋﻤﻠﻚ ﻛﻤﺴﻮق‬
‫ﻳﻮم اﻟﻤﺴﻮق اﻻﺟﺘﻤﺎﻋﻲ ﻳﺨﺘﻠﻒ ﺑﺎﺧﺘﻼف اﻟﺸﺮﻛﺔ اﻟﺘﻲ ﻳﻌﻤﻞ ﺑﻬﺎ‪ ،‬ﻓﻤﺜ ً‬
‫اﺟﺘﻤﺎﻋﻲ ﻟﺸﺮﻛﺔ واﺣﺪة ﻳﺨﺘﻠﻒ ﻋﻦ ﻋﻤﻠﻚ ﻓﻲ ﺷﺮﻛﺔ ﻣﺨﺘﺼﺔ ﺑﺎﻟﺘﺴﻮﻳﻖ ﺗﻘﺪم ﺧﺪﻣﺎﺗﻬﺎ‬
‫ﻷﻛﺜﺮ ﻣﻦ ﺷﺮﻛﺔ ﻓﻲ أﻛﺜﺮ ﻣﻦ ﺗﺨﺼﺺ‪ .‬ﻓﻲ ﺣﺎل ﻋﻤﻠﺖ ﻓﻲ ﻟﺸﺮﻛﺔ واﺣﺪة‪ ،‬ﻋﻠﻰ اﻷﻏﻠﺐ‬
‫ﺳﺘﻜﻮن ﻣﺴﺆول اﻟﺘﺴﻮﻳﻖ اﻹﺟﺘﻤﺎﻋﻲ وﺣﺪك‪ ،‬أو ﻗﺪ ﺗﻜﻮن ﺟﺰءاً ﻣﻦ ﻓﺮﻳﻖ أﻛﺒﺮ إذا ﻛﺎﻧﺖ‬
‫اﻟﺸﺮﻛﺔ ﻛﺒﻴﺮة‪ .‬أﻣﺎ إذا ﻋﻤﻠﺖ ﻓﻲ ﺷﺮﻛﺔ ﻣﺨﺘﺼﺔ ﺑﺎﻟﺘﺴﻮﻳﻖ‪ ،‬ﻋﻠﻰ اﻷﻏﻠﺐ ﻣﺎ ﺳﺘﺠﺪ ﺷﺨﺼﺎ ً‬
‫ﻣﺘﺨﺼﺼﺎ ً ﻟﻜﻞ ﻣﻬﻤﺔ ﻣﻦ اﻟﻤﻬﺎم اﻟﺘﻲ ﺳﻨﺘﺤﺪث ﻋﻨﻬﺎ اﻵن‪.‬‬
‫اﻟﻤﻬﺎم اﻟﻌﺎﻣﺔ اﻟﺘﻲ ﺳﺘﻌﻤﻞ ﻋﻠﻴﻬﺎ ﻋﻠﻰ اﻷﻏﻠﺐ ﻫﻲ واﺣﺪة ﻣﻦ اﻟﺘﺎﻟﻲ أو ﺣﺘﻰ ﺟﻤﻴﻌﻬﺎ‪:‬‬
‫• اﻟﺘﺨﻄﻴﻂ وﺑﻨﺎء اﻻﺳﺘﺮاﺗﻴﺠﻴﺎت‬
‫• إدارة اﻟﻤﺠﺘﻤﻌﺎت‬
‫• إﻧﺸﺎء اﻟﻤﺤﺘﻮى‬
‫• إدارة اﻹﻋﻼﻧﺎت‬
‫ﺑﻨﺎء اﻻﺳﺘﺮاﺗﻴﺠﻴﺔ ﻟﻴﺲ ﻣﻬﻤﺔ ﺗﻘﻮم ﺑﻬﺎ ﻳﻮﻣﻴﺎ ً‪ ،‬ﺑﻞ ﻫﻲ أول ﻣﺎ ﺗﻘﻮم ﺑﻪ ﻋﻨﺪ اﻟﺒﺪء ﺑﺎﻟﻌﻤﻞ‬
‫ﻟﺸﺮﻛﺘﻚ ووﺿﻊ اﻟﺨﻄﺔ اﻟﻌﺎﻣﺔ ﻟﻬﺎ‪ ،‬ﻣﻊ أﻫﻤﻴﺔ وﺟﻮد ﻣﺮوﻧﺔ ﻋﻨﺪك ﻟﻠﺘﻌﺪﻳﻞ ﻋﻠﻰ اﻟﺨﻄﺔ‬
‫ﺑﻴﻦ ﻓﺘﺮة وأﺧﺮى ﻟﺘﺘﻼﺋﻢ ﻣﻊ اﻟﻨﺘﺎﺋﺞ واﺣﺘﻴﺎﺟﺎت اﻟﺸﺮﻛﺔ‪ .‬ﺑﻨﺎء اﻻﺳﺘﺮاﺗﻴﺠﻴﺔ ﻗﺪ ﺗﻜﻮن‬
‫أﻫﻢ ﺧﻄﻮة ﻋﻨﺪ اﻟﺒﺪء ﺑﺒﻨﺎء اﻟﺘﻮاﺟﺪ اﻻﺟﺘﻤﺎﻋﻲ ﻷي ﺷﺮﻛﺔ‪ ،‬وﻋﻠﻰ إدارة اﻟﺸﺮﻛﺔ أن ﺗﻜﻮن‬
‫ﻣﺸﺎرﻛﺔ ﻓﻴﻬﺎ‪.‬‬
‫أﻣﺎ إﻧﺸﺎء اﻟﻤﺤﺘﻮى ﻓﻘﺪ ﻳﻜﻮن أﺻﻌﺐ ﻣﻬﻤﺔ ﻋﻨﺪ اﻟﻤﺴﻮق‪ ،‬ﻓﻜﻤﺎ ﻗﻠﻨﺎ ﺳﺎﺑﻘﺎ ً ”اﻟﻤﺤﺘﻮى‬
‫ﻫﻮ اﻟﻤﻠﻚ“‪ ،‬وﻫﻮ ﻳﺘﻜﻮن ﻣﻦ ﺟﺰﺋﻴﻦ‪ :‬ﺧﻄﺔ اﻟﻤﺤﺘﻮى اﻟﻌﺎﻣﺔ اﻟﺘﻲ ﻋﻠﻰ اﻟﺸﺮﻛﺔ اﺗﺒﺎﻋﻬﺎ‪،‬‬
‫ﻣﻦ ﻧﻮﻋﻴﺔ اﻟﻤﺤﺘﻮى اﻟﻤﻔﻀﻞ ﻧﺸﺮه وﺗﻮزﻳﻌﻪ‪ ،‬وإﻧﺸﺎء اﻟﻤﺤﺘﻮى اﻟﻴﻮﻣﻲ ﻟﻨﺸﺮه ﻋﻠﻰ‬
‫ﻗﻨﻮات اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎﻋﻲ اﻟﻤﺨﺘﻠﻔﺔ‪ .‬وﺑﺸﻜﻞ ﻋﺎم‪ ،‬ﻳﺴﺘﺤﻖ اﻟﻤﺤﺘﻮى أن ﻳﺄﺧﺬ أﻛﺒﺮ ﺟﺰء‬
‫ﻼ وﻣﻮﺟﻬﺎ ً ﻟﺘﻠﺒﻴﺔ أﻫﺪاف اﻟﺸﺮﻛﺔ ﺑﺄﻓﻀﻞ ﺷﻜﻞ‪.‬‬
‫ﻣﻦ وﻗﺘﻚ ﻟﻴﻜﻮن ﻣﺘﻘﻨﺎ ً‪ ،‬ﺟﻤﻴ ً‬
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‫ﺑﺎﻟﻨﺴﺒﺔ ﻹدارة اﻟﻤﺠﺘﻤﻌﺎت ﻓﻘﺪ ﺗﻜﻮن ﻗﻠﺐ ﻋﻤﻠﻚ‪ ،‬ﻓﻬﻲ أﺣﺪ أﻫﻢ ﻣﺎ ﻳﺤﺪد إذا ﻛﺎن‬
‫ﻣﻌﺠﺒﻮك وﻣﺘﺎﺑﻌﻮك ﺳﻴﺼﺒﺤﻮن ﻣﺨﻠﺼﻴﻦ ﻟﻚ وﻳﺤﺒﻮﻧﻚ أم ﻻ‪ .‬إذا ﻛﺎن اﻟﻤﺤﺘﻮى اﻟﻤﻤﺘﺎز‬
‫ﻳﺠﺬب اﻟﺘﻔﺎﻋﻞ اﻷوﻟﻲ‪ ،‬ﻓﺄﺳﻠﻮب ﺗﻔﺎﻋﻠﻚ ﻣﻊ اﻟﻤﺘﺎﺑﻌﻴﻦ واﻟﺮد ﻋﻠﻴﻬﻢ ﺳﻴﻀﻤﻦ‬
‫اﺳﺘﻤﺮارﻳﺔ ذﻟﻚ اﻟﺘﻔﺎﻋﻞ أو ﻋﺪﻣﻪ‪.‬‬
‫أﺧﻴﺮاً وﻟﻴﺲ آﺧﺮاً‪ ،‬ﻻ ﺗﺴﻮﻳﻖ ﺑﺪون ﺻﺮف ﺑﻌﺾ اﻷﻣﻮال‪ .‬ﻃﺒﻌﺎ ً ﻣﻬﺎرﺗﻚ ﻓﻲ إدارة اﻹﻋﻼﻧﺎت‬
‫ﺳﺘﺴﺎﻋﺪك ﻓﻲ اﻟﻮﺻﻮل ﻷﻓﻀﻞ اﻟﻨﺘﺎﺋﺞ ﺑﺄﻗﻞ ﺗﻜﻠﻔﺔ ﻣﻤﻜﻨﺔ‪ .‬وإدارة اﻹﻋﻼﻧﺎت ﻻ ﺗﺘﻜﻮن‬
‫ﻣﻦ إﻧﺸﺎء اﻹﻋﻼن ﻓﻘﻂ‪ ،‬ﺑﻞ ﻣﺘﺎﺑﻌﺔ ﻧﺘﺎﺋﺠﻪ وﺗﻌﺪﻳﻠﻪ أﻛﺜﺮ ﻣﻦ ﻣﺮة ﺧﻼل ﻓﺘﺮة اﻹﻋﻼن‪ ،‬وﻗﺪ‬
‫ﻳﻜﻮن أول ﻣﺎ ﻳﻄﻠﻊ ﻋﻠﻴﻪ اﻟﻤﺴﻮق ﻓﻲ ﻳﻮﻣﻪ ﻟﻠﺘﺄﻛﺪ أن ﻛﻞ ﺷﻲء ﻋﻠﻰ ﻣﺎ ﻳﺮام وأﻧﻪ ﻻ ﻳﺼﺮف‬
‫اﻟﻤﻴﺰاﻧﻴﺔ ﺑﺸﻜﻞ ﺧﺎﻃﺊ‪.‬‬
‫اﺟﺘﻤﺎع اﻟـ ‪ 4‬أﻋﻼه ﻫﻮ ﻣﻠﺨﺺ ﻣﺎ ﺳﺘﺴﺼﺒﺢ ﻋﻠﻴﻪ ﺣﻴﺎﺗﻚ ﻛﻤﺴﻮق ﺑﺎﺳﺘﺨﺪام اﻹﻋﻼم‬
‫اﻻﺟﺘﻤﺎﻋﻲ‪ ،‬ﻟﺬا ﺗﺪرب ﻋﻠﻴﻬﺎ‪ ،‬أﺗﻘﻨﻬﺎ‪ ،‬واﺣﺘﻀﻨﻬﺎ ﻛﺠﺰء ﻣﻬﻢ ﻣﻦ ﺣﻴﺎﺗﻚ‪.‬‬
‫‪19‬‬
‫أدوات وﻣﺼﺎدر ﺗﻌﻠﻴﻤﻴﺔ وإﺧﺒﺎرﻳﺔ ﻣﻬﻤﺔ‬
‫ﻛﺘﺐ‬
‫اﻟﻜﺘﺎب‬
‫ﺗﻔﺎﺻﻴﻞ‬
‫ﻣﻦ اواﺋﻞ اﻟﻜﺘﺐ اﻟﺘﻲ ﺻﺪرت ﻋﻦ اﻻﻋﻼم‬
‫ ﺑﺘﺮﻛﻴﺰ ﻛﺒﻴﺮ ﻋﻠﻰ ﻓﻴﺴﺒﻮك‬،‫اﻻﺟﺘﻤﺎﻋﻲ‬
.‫وﻛﻴﻔﻴﺔ اﻧﺸﺎء ﺗﻮاﺟﺪ ﻗﻮي ﻟﻠﺸﺮﻛﺎت ﻋﻠﻴﻪ‬
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Likeable Social Media: How to Delight Your
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Customers, Create an Irresistible Brand, and
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Be Generally Amazing on Facebook
Guy Kawaski ‫ﻛﺘﺎب ﻟﻌﻤﻼق اﻻﻋﻼم اﻻﺟﺘﻤﺎﻫﻲ‬
‫ﻋﻠﻰ اﻟﺠﻤﻴﻊ ﻗﺮاءﺗﻪ ﻟﻐﻨﺎه ﺑﻨﺼﺎﺋﺢ ﻋﻤﻠﻴﺔ‬
‫وﻣﺠﺮﺑﺔ‬
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
The Art of Social Media: Power Tips For Power
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Users
‫ﻛﺘﺎب ﻏﻨﻲ ﻟﻜﻞ ﻣﻦ ﻳﺮﻳﺪ دﺧﻮل ﻣﺠﺎل‬
‫ وﻳﺘﻨﺎول ﻋﺪة‬،‫اﻟﺘﺴﻮﻳﻖ ﻋﻠﻰ اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ‬
‫ﻣﻨﺼﺎت وﻟﻴﺲ ﻣﻨﺼﺔ واﺣﺪة‬
Social Media Marketing: Using Facebook,
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Twitter, Youtube, Instagram And Tumblr To
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Grow Your Business
aaaaaaaaaaaaaaaaaaaaaaa
‫اﻟﻤﻮﺿﻮع ﻻ ﻳﺮﺗﺒﻂ ﺑﺸﻜﻞ ﻣﺒﺎﺷﺮ ﺑﺎﻻﻋﻼم‬
‫ ﻟﻜﻦ ﺳﻴﻌﻄﻴﻚ ﻃﺮﻳﻘﺔ ﺗﻔﻜﻴﺮ‬،‫اﻻﺟﺘﻤﺎﻋﻲ‬
‫أﻓﻀﻞ ﺗﺴﺎﻋﺪك ﻓﻲ إدارة اﻟﺼﻔﺤﺎت وإﻃﻼق‬
‫اﻟﺤﻤﻼت‬
Growth Hacker Marketing: A Primer on the
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Future of PR, Marketing, and Advertising
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
‫ﻣﻮاﻗﻊ‬
‫اﻟﻤﻮاﻗﻊ‬
Aitnews
aaaaaaaaaaaaaaa
Ayman Qarout Blog
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaa
Hootsuite Blog
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Jon Loomer Digital
aaaaaaaaaaaaaaaaaaaaaaaa
SocialBakers
Blog
Mari
Smith
aaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaa
Marketing Land
aaaaaaaaaaaaaaa
Mashable
aaaaaaaaaaaaaaaaaaaaaaaa
Social
Media Rush
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Social
Media Examiner
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Buffer Blog
Social Media Today
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20
‫ﻣﺤﺎﺿﺮات‬
‫اﻟﻤﺤﺎﺿﺮة‬
‫ﺗﻔﺎﺻﻴﻞ‬
‫‪aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa‬‬
‫‪Certification‬‬
‫‪of Social Media Marketing: The‬‬
‫دورة ﻛﺎﻣﻠﺔ ﻣﺪﺗﻬﺎ ﺳﺎﻋﺔ ﻋﻠﻰ ﻣﻮﻗﻊ ‪Udemy‬‬
‫‪Complete‬‬
‫‪Course‬‬
‫‪aaaaaaaaaaaaaaaaaaaaa‬‬
‫ﺗﻌﻄﻴﻚ ﻣﺒﺎدئ اﻻﻋﻼم اﻻﺟﺘﻤﺎﻋﻲ ﺑﺸﻜﻞ‬
‫ﻣﻤﺘﺎز‪.‬‬
‫‪aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa‬‬
‫‪The‬‬
‫‪Complete Facebook Ads and Facebook‬‬
‫‪aaaaaaaaaaaaaaaaaaaaa‬‬
‫‪Marketing‬‬
‫‪Course 2015‬‬
‫دورة ﻃﻮﻳﻠﺔ وﻣﻔﻴﺪة ﻋﻠﻰ ‪ Udemy‬ﺗﺮﻛﺰ ﻋﻠﻰ‬
‫ا‰ﻋﻼﻧﺎت واﺗﻘﺎﻧﻬﺎ ﺑﺸﻜﻞ ﻛﺒﻴﺮ‬
‫أدوات‬
‫اداة‬
‫‪aaaaaaaaaaaaaa‬‬
‫‪Hootsuite‬‬
‫‪aaaaaaaaaaaaaa‬‬
‫‪Buffer‬‬
‫اﻟﻤﻬﻤﺔ‬
‫إدارة ﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎﻋﻲ اﻟﻤﺨﺘﻠﻔﺔ ﺑﺴﻬﻮﻟﺔ‬
‫إدارة ﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎﻋﻲ اﻟﻤﺨﺘﻠﻔﺔ ﺑﺴﻬﻮﻟﺔ‬
‫‪aaaaaaaaaaaaaa‬‬
‫‪Klout‬‬
‫اﻟﺒﺤﺚ ﻋﻦ اﻟﻤﺆﺛﺮﻳﻦ وﺗﺼﻨﻴﻒ ﻣﺴﺘﺨﺪﻣﻲ اﻟﺸﺒﻜﺎت اﻟﻤﺨﺘﻠﻔﺔ‬
‫ﺣﺴﺐ ﺗﺄﺛﻴﺮﻫﻢ ﻓﻲ ﻣﻮاﺿﻴﻊ ﻣﺨﺘﻠﻔﺔ‬
‫‪aaaaaaaaaaaaaa‬‬
‫‪SocialBro‬‬
‫ﺗﺤﻠﻴﻞ ﻣﺘﺎﺑﻌﻲ ﺗﻮﻳﺘﺮ‪ ،‬دراﺳﺔ اﻟﻤﻨﺎﻓﺴﻴﻦ‪ ،‬أدوات ﻟﺰﻳﺎدة اﻟﺘﻔﺎﻋﻞ‬
‫ﻣﻊ اﻟﻤﺘﺎﺑﻌﻴﻦ‬
‫‪aaaaaaaaaaaaaaaaaaaa‬‬
‫‪Manage‬‬
‫‪Flitter‬‬
‫ﺗﺤﻠﻴﻞ ﻣﺘﺎﺑﻌﻲ ﺗﻮﻳﺘﺮ‪ ،‬دراﺳﺔ اﻟﻤﻨﺎﻓﺴﻴﻦ‪ ،‬أدوات ﻟﺰﻳﺎدة اﻟﺘﻔﺎﻋﻞ‬
‫ﻣﻊ اﻟﻤﺘﺎﺑﻌﻴﻦ‬
‫‪aaaaaaaaaaaaaaaaaaaa‬‬
‫‪SocialOompth‬‬
‫ﻣﺠﻤﻮﻋﺔ أدوات ﻣﺘﻘﺪﻣﺔ ﻟﺘﻮﻳﺘﺮ وﻓﻴﺴﺒﻮك‬
‫‪aaaaaaaaaaaaaaaaaaaa‬‬
‫‪RoundTeam‬‬
‫زﻳﺎدة وﺗﺤﺴﻴﻦ اﻟﺘﻔﺎﻋﻞ ﻋﻠﻰ ﺗﻮﻳﺘﺮ‬
‫‪aaaaaaaaaaaaaaaaaaaa‬‬
‫‪Crowdfireapp‬‬
‫‪aaaaaaaaaaaaaaaaaaaa‬‬
‫‪Twitter‬‬
‫‪Counter‬‬
‫زﻳﺎدة اﻟﻤﺘﺎﺑﻌﻴﻦ ﻋﻠﻰ ﺗﻮﻳﺘﺮ‬
‫ﺗﺤﻠﻴﻞ وﺗﺰوﻳﺪ اﺣﺼﺎﺋﻴﺎت ﻛﺎﻣﻠﺔ ﻟﺘﻮﻳﺘﺮ‬
‫‪aaaaaaaaaaaaaaaaaaaa‬‬
‫‪Tagboard‬‬
‫اﻟﺒﺤﺚ وﻣﺮاﻗﺒﺔ ﻛﻠﻤﺎت ﻣﻌﻴﻨﺔ ﻋﻠﻰ ﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ اﻟﻤﺨﺘﻠﻔﺔ‬
‫‪aaaaaaaaaaaaaaaaaaaa‬‬
‫‪Hashtagify‬‬
‫اﻳﺠﺎد اﻛﺜﺮ اﻟﻬﺎﺷﺘﺎﻗﺎت اﺳﺘﺨﺪاﻣŸ وﻫﺎﺷﺘﺎﻗﺎت ﻗﺮﻳﺒﺔ ﻋﻨﻬﺎ‬
‫‪aaaaaaaaaaaaaaaaaaaa‬‬
‫‪Topsy‬‬
‫اﻟﺒﺤﺚ وﻣﺮاﻗﺒﺔ ﻛﻠﻤﺎت ﻣﻌﻴﻨﺔ ﻋﻠﻰ ﺗﻮﻳﺘﺮ وﺗﺰوﻳﺪ اﺣﺼﺎﺋﻴﺎت ﻋﻨﻬﺎ‬
‫‪aaaaaaaaaaaaaaaaaaaa‬‬
‫‪WooRank‬‬
‫ﺗﺤﻠﻴﻞ ﺗﻘﻨﻲ ﻛﺎﻣﻞ ﻟﻠﺘﻮاﺟﺪ ا‰ﻟﻜﺘﺮوﻧﻲ‬
‫‪aaaaaaaaaaa‬‬
‫‪Canva‬‬
‫ﺗﺼﻤﻴﻢ اﻟﻤﻨﺸﻮرات واﻟﺒﻮﺳﺘﺎت ﺑﺴﺮﻋﺔ وﺳﻬﻮﻟﺔ‬
‫ﻃﺒﻌŸ ﻳﻤﻜﻨﻜﻢ ﻣﺘﺎﺑﻌﺘﻲ ﻋﻠﻰ ﺷﺒﻜﺎت اﻟﺘﻮاﺻﻞ اﻻﺟﺘﻤﺎﻋﻲ اﻟﻤﺨﺘﻠﻔﺔ ¨ﺧﺮ ا§ﺧﺒﺎر واﻟﻨﺼﺎﺋﺢ‪:‬‬
‫)اﺿﻐﻂ ﻋﻠﻰ اﻻﻳﻘﻮﻧﺎت ادﻧﺎه(‬
‫‪21‬‬
‫‪aaaaaaaaaaaaaaa‬‬
‫ﻓﻴﺴﺒﻮك‬
‫ﺗﻮﻳﺘﺮ‬
‫‪aaaaaaa‬‬
‫‪aaaaaaaaaaaaaaaaaaaaa‬‬
‫ﻗﺎﺋﻤﺘﻲ ﺑﺮﻳﺪﻳﺔ‬
‫‪axzq‬‬
‫ﻣﻮﻗﻌﻲ ا­ﻟﻜﺘﺮوﻧﻲ‬
‫ﺷﻜﺮ ﺧﺎص‬
‫ﻟﻜﻞ ﻣﻦ ﺳﺎﻋﺪﻧﻲ ﻓﻲ إﻧﺠﺎز وﻣﺮاﺟﻌﺔ وﺗﺴﻮﻳﻖ ﻫﺬا اﻟﻌﻤﻞ‬
‫اﻟﻤﺘﻮاﺿﻊ اﻟﺬي أﺗﻤﻨﻰ أن ﻳﻔﻴﺪ أﻛﺒﺮ ﻋﺪد ﻣﻤﻦ ﻳﺮﻏﺒﻮن ﻓﻲ اﻟﺘﻘﺪم‬
‫ﺑﺤﻴﺎﺗﻬﻢ اﻟﻮﻇﻴﻔﻴﺔ ﻓﻲ ﻫﺬا اﻟﻤﺠﺎل‪ ،‬وأﺧﺺ ﺑﺎﻟﺬﻛﺮ أﻣﻲ اﻟﻐﺎﻟﻴﺔ‬
‫اﻟﺘﻲ ﻟﻮﻻﻫﺎ ﻟﻤﺎ وﺻﻠﺖ ﻟﻤﺎ أﻧﺎ ﻋﻠﻴﻪ اﻟﻴﻮم‪ ،‬وزوﺟﺘﻲ اﻟﻌﺰﻳﺰة ﺳﻤﺎح‬
‫ﻟﺪﻋﻤﻬﺎ اﻟﻤﺴﺘﻤﺮ ﻟﻲ ﻓﻲ ﻣﺴﻴﺮﺗﻲ اﻟﻤﻬﻨﻴﺔ‪.‬‬
‫اﻟﺪاﻋﻤﻮن اﻟﻤﺎﺳﻴﻮن ﻟﻬﺬا اﻟﻌﻤﻞ وﺗﺴﻮﻳﻘﻪ‪:‬‬
‫ﺗﺼﻤﻴﻢ ‪:‬‬
‫‪aaaaaaaaaaaaaaaaaaaaaaaaa‬‬
‫‪aaaaaaaaaaaaaaaaaaaaaaaaa‬‬
‫دﻋﺎء ﺣﻄﺎب‬
‫‪aaaaaaaaaaaaaaaaaaaaaaaaa‬‬
‫ﺷﻜﺮ ﻟﻚ‬
‫‪22‬‬
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