8/02/2022 Name:............................................................. Student ID:..................................................... Grade 11 - Timed Activity 1 - Term 2 Marks & Spencer Marks & Spencer Group PLC (M&S) is a British multinational company founded by Michael Marks and Thomas Spencer in 1884, in Leeds. Today, the company sells a large range of goods such as food and beverages, clothing, home goods, and floristry products. M&S also provides customer services related to its products (such as aftersales services) and operates its own bank. According to its corporate website, M&S has 1,519 stores across the globe, including franchised outlets. The company operates in 62 international markets, employing over 78,000 people worldwide. According to its annual report, M&S generated £10.2 billion ($14.2 bn) in worldwide sales revenue during 2020. Like most retailers, M&S suffered from the COVID-19 pandemic from 2019. Business closures, national lockdowns, and a global recession due to the prolonged crisis, meant the company needed to invest more in the use of e-commerce and online shopping. Although M&S already had an e- commerce platform prior to 2020, the sudden and significant increase in demand created new business opportunities for the company. 8/02/2022 Name:............................................................. Student ID:..................................................... 20 marks 45 minutes a. Define the term multinational company. [2 marks] b. State two types of training that you will provide for M&S employees. Explain what happens if the employees are not trained [4 marks] c. In the context of M&S, outline the process of the recruitment and selection. [4 marks] d. In what manner should M&S meet the demand of new business opportunities? Do you think it should adopt outsourcing or keep functions inhouse? Evaluate [10 marks]
